Cul Final

How many guests can be seated in a dining room containing 20 deuces, 5 three tops, and 7 four tops?

83

Franchising

allows a company to expand quickly by allowing qualified people to use the systems, marketing, and purchasing power of the frachiser

A concept that allows a company to expand quickly by allowing qualified people to use the system, marketing, and purchasing power is called

franchise

The individual who verifies and balances guests; accounts is called

night auditor

The part of an establishment's communication activities that addresses the operation's image among the community is called

public relations.

What does QSR stand for

quick service restaurant

Standardized recipe

recipe that have ingredients that are specified in amount per portion for the dish

The method used to control the flow of guests to tables in the dining area is called.

table management system

The act of cooperating and working together to complete tasks and reach common goals is called

teamwork

A dirty menu describes a service failure by a BOH employee

False

Developing plans to address needed changes is the first step in the effective management of a professional guest feedback program.

False

Ecotourism is tourism motivated by historic preservation

False

Service recovery is the process of identifying the cause of a guest complaint and recording it.

False

The best way for servers to present menus is on the guest's right with the presenter's left hand.

False

When a server up sells, the average sale per guest increases and total sales degrease

False

What is the culinary term used to indicate the cooking of an item when the heat source is from above is called

broiling

Brandy

distilled from wine and is served as an after dinner beverage or mixed in cocktails

Beer

a brewed and fermented beverage

Proof

a figure representing liquor's alcohol content

Average daily rates

Dividing dollar sales by the number of rooms rented

At what blood alcohol content will drinkers begin to experience minor impairment of reasoning

.04-.06

What does NRA stand for

National restaurant association.

The process of estimating the number of future guests, their menu preferences, and the revenue from them is

Restaurant focusing.

The process of matching recorded sales against actual payments received is called

Reconciliation

A recipe that specifically describes the exact, measurable amount of ingredients and the method of preparation needed to consistently produce a product is called

Standard recipe.

A situation where a employee leaves a job and must be replaced is known as employee turnover

True

By confusing cashiers is a way a quick change artist succeeds in defrauding an operation

True

Greater customer loyalty is the result of high levels of customer service

True

It would be appropriate for a manager to first apologize to the guest that could not be seated right away at the time of their reservation

True

One of the characteristics of high quality customer service operation is the customers' expectations are consistently exceeded

True

Servers must wash their hands after eating, drinking, smoking, or chewing gum

True

Some managers are afraid to empower their workers in fear their employees will make poor decisions

True

The impact on servers of an effective suggestive selling program is increased tips

True

The required characteristic of all professional mystery shoppers is to do their work anonymously

True

A guest who is regarded as special each time he or she visits an establishment is called.

VIP

What is a Air cruise package

airplane fare and cruise fare are sold together.

Moment of truth

any interaction a customer has with a buisness

Fusion

combining usually widely differing ethnic or regional ingredients styles, or techniques.

An operators rules regarding attire and other aspects of employees' personal appearance is called

dress code

Foot-candle is the measurement of sound

false

A disease transmitted to people by food is called

food-borne illness

The employee who initially welcomes guests and offers guests a smile, a pleasant attitude, direct eye contact, and a brief but sincerely offered welcoming phrase is called

greeter

HVAC

heating, ventilating, and air conditioning

Rack rate

hotel room price before discount

The physiological state that occurs when a person has a high level of alcohol in his or her blood is called

intoxication

Dram shop legislation

laws and procedures that govern the legal operation of establishments that sell measured alcoholic beverages

Wort

liquid obtained after mashing process in beer

A fresh term that means 'everything in its proper place' is called

mise en place

A microorganism that can cause illnesses is called

pathogen

fining

process by which wine that has matured is filtered to help stabilize it and remove any solid particles still in the wine

Vintage

the year in which a wine's grapes were harvested

Sustainable tourism

tourism that keeps resources in the community that were there before tourism

A sommelier would most likely be employed in a fine dining restaurant

true

A wrong order delivered to a guest is a service failure by an FOH employee

true

Lighting, sound and temperature are the three areas of facility related service standards

true

Soy, Shellfish, and eggs are among some of the common food allergens

true

What is a sommelier's area of expertise.

wine