Dashboards

Key performance indicator (KPI)

A KPI represents a strategic objective and metrics that measure performance against a goal

Balanced Scorecard (BSC)

A performance measurement and management methodology that helps translate an organization's financial, customer, internal process, and learning and growth objectives and targets into a set of actionable initiatives

Business Performance Management (BPM) is...

A real-time system that alerts managers to potential opportunities, impending problems and threats, and then empowers them to react through models and collaboration.

Performance measurement system

A system that assists managers in tracking the implementations of business strategy by comparing actual results against strategic goals and objectives Comprises systematic comparative methods that indicate progress (or lack thereof) against goals

Best practices in Dashboard Design

Benchmark KPIs with Industry Standards, Prioritize and Rank Alerts and Exceptions, Enrich Dashboard with Business-User Comments, resent Information in Three Different Levels, Pick the Right Visual Constructs Provide for Guided Analytics

Operational areas covered by driver KPIs

Customer performance Service performance Sales operation

Outcome KPIs

Lagging indicators-output of past activities e.g. revenues

Scorecards vs. Dashboards: Dashboards

Operational and tactical levels Supervisors and operators use dashboard to monitor detailed operational performance

Scorecards vs. Dashboards: Scorecards

Strategic level Executives use scorecard to monitor strategic objectives and targets

Dashboard design

The fundamental challenge of this is to display all the required information on a single screen, clearly and without distraction, in a manner that can be assimilated quickoy

Management

Type-Detailed operational data Purpose-Identify what actions to resolve a problem

Monitoring

Type-Graphical abstracted data Purpose-Keep Track of key performance metrics

Analysis

Type-Summarized dimensional data Purpose-Summarize data to analyze root causes problems

Performance Dashboards

commonly used in BPM software suites and Bi platforms

Strategy

embody strategy objective

Encodings

enable visual display of performance

Driver KPIs

leading indicators activities that impact outcome KPIs e.g. sales leads

Targets

measure performance against specific targets

Time frames

targets are assigned time frame

Benchmarks

targets are measured against baseline or benchmark

Ranges

targets have performance ranges (above, on, below average)

Dashboards provide

visual display of important information that is consolidated an arranged on a single screen so that information can be digested at a single glance and easily drilled in and further explored