D.E.A.D. - Management, Merchandising & Casket Parts

If the wholesale cost of a casket is $1,000.00, and the funeral director marks caskets up 100%, what is the retail price for that casket?

$2,000

The ideal number of caskets to display in a selection room is:

22

A wood state casket labeled 6/6XX would measure in length 6 feet, 6 inches, and in width:

26 inches *The 6/6 means that the casket is 6 feet 6 inches long. The two X's mean that 4 inches is added to the standard interior width of a wood casket which is 22 inches. Thus it is 26 inches wide.

Adult wood caskets normally increase in length in

3 inch increments

The length of a standard adult metal casket is

6 feet 6 inches

Most infant caskets increase in length in increments of

6" inches

The length (interior) of the standard adult wood casket is:

6' 3"

Outlaws discrimination in hiring against those who are over forty years:

Age discrimination act of 1967

Directing is also known as: Actuating Leading Controlling All of these choices

All of these choices

Legislation that guarantees disabled people equal access to employment, as well as access to public places:

Americans with Disabilities Act

This is an allowed and approved reason for job discrimination when hiring:

Bona fide occupational qualification

Regulating the activities of an organization:

Both Directing and Actuating

To guide and/or supervise the activities of an organization : Directing None of these Actuating Both Directing and Actuating

Both Directing and Actuating

Fundamental statements that serve as guides to management practice:

Business policies

Source of market data that keeps track of new home sales by region and/or the construction of new houses by region and specific area:

Census of Housing

Source of market data that explains where certain manufacturers are located:

Census of Manufacturing

A source of market data that compiles population statistics with regard to distribution of population by region, area, etc.:

Census of Population

Federal legislation that prohibits discrimination on the basis of race, color, religion, sex, pregnancy, or national origin:

Civil Rights Act

This type of casket is made from a base material which can be as simple as corrugated fiberboard or pressed wood which is covered with a layer of cloth:

Cloth covered

The practice of trying to obtain something that is being sought by others under similar circumstances at the same time:

Competition

An artificial being, invisible, intangible, and existing only in contemplation of law:

Corporation

An entity that is something that has a distinct existence separate and apart from the existence of its individual members:

Corporation

This type of casket is made of natural materials such as bamboo, willow, sea grass, and cardboard.

Eco-friendly

Often abbreviated- EOQ:

Economic Order Quantity

A record of statements made at the time the applicant first seeks employment:

Employment application

Controlling is also known as:

Evaluating

Requires employers to pay a minimum wage to employees, and to pay a minimum of one and one-half times the regular rate for any hours beyond forty worked in a week:

Fair Labor Standards Act

Using the abbreviations: GPL for General Price List, SFGSS for Statement of Funeral Goods and Services Selected, CPL for Casket Price List, OBCPL for Outer Burial Container Price List FB for Funeral Bill Which documents, according to FTC Funeral Rule, MUST be given to the family at the completion of the Arrangements Conference for them to keep?

GPL and SFGSS only

Federal legislation requiring employers to check job applicants• papers to be sure they are either U.S. citizens or aliens authorized to work in the U.S.: The Reform Act of 1872 Immigration and Naturalization Act None of these Immigration Reform and Control Act

Immigration Reform and Control Act

A reduction of selling price below the original selling price

Markdown

Business plan a.k.a -

New venture plan

A governmental agency with the responsibility for regulation and enforcement of safety and health matters for most employees of businesses in the United States is:

OSHA

These can be compared to the industry standards in regard to measuring the possible growth of the business:

Operating ratios

A business owned by one person who is subject to claims of creditors:

Partnership

The voluntary association of two or more people who have combined their resources to carry on as co-owners of a lawful enterprise, assume full risk for any liability for their joint profit:

Partnership

Insurance that protects a firm against claims that its product caused bodily injury or property damage to the user.

Product liability insurance

The process of forming a pool of qualified applicants for tasks that need to be filled:

Recruitment

A form of financial planning whereby a part of the firm's earnings is retained to pay for possible losses, often for individual loss categories such as property, medical, or product liability is called:

Self-insurance

nsurance that provides monetary benefits to a business that has experienced an unforeseen peril, such as flood, fire, etc.:

Supplemental insurance

Those assets that can be appraised by value or seen or touched:

Tangible assets

A gasket sealed container used as either an insert into a casket or as a shipping case is

a ziegler case

The art of making the public aware of the services or commodities that the business has for sale:

advertising

A burial vault which is closed by placing the dome over the base is called a(n):

air seal

Any pricing method would be based on: average overhead per adult formula service mark-up on wholesale casket cost wholesale casket cost all of these

all of these

Factors that influence prices: wholesale cost all of these choices visual appeal quality of material making the product

all of these choices

A transfer container used for shipping via common carrier which consists of a wooden tray with a corrugated cardboard cover for the casket is known as

an air tray

An example of a transfer container is

an air tray

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the

arrangement form

A non-movable handle consisting of lug only (designed so that the bar and arm are part of the lug) is referred as a _______________ handle .

bail

The body of the casket includes the crown rim base molding ogee

base molding

An alloy of copper and tin is called:

bronze

Which of these entities will not sell a casket directly to a bereaved family?

casket manufacturer

The material which is not used to construct commercially available caskets is:

ceramic

A case or receptacle for dead human remains which is anthropoidal in shape describes a

coffin

A component of the casket handle is the

ear or lug

The grouping of 3 or 4 caskets used to educate the selecting clientele in casket construction is

educational grouping

One who organizes, controls, and assumes the risk for a successful business is the ___.

entrepreneur

Wood that has been shredded into spaghetti like strings or thin shavings is

excelsior

The part of the casket interior which folds out over the top body molding for aesthetic purposes is the

extendover

The obtaining and maintaining of adequate work space and funeral equipment

facilities management

A material primarily used as a backing material in the construction of caskets is

fiberboard

Long-term capital that is invested in the small business; also, funds invested in such long-term assets as: land, building, machinery, furniture, fixtures, and other equipment:

fixed capital

A price determination method whereby the casket cost is multiplied by a constant factor describes

fixed multiple pricing

A casket designed to display the deceased from head to foot is a

full couch casket

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ____________ pricing

functional

A procedure by which charges are broken down into a few major components such as services, merchandise, and livery is:

functional pricing

The purchasing, pricing, display and sale of merchandise items specific to the funeral service is

funeral merchandising

The process of coating ferrous metals with zinc is

galvanizing

A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the

gimp

These caskets have a dignified and beautiful look due to their grain patterns and the workmanship in their construction.

hardwood

This type of casket is made from the wood that comes from a leaf-bearing tree:

hardwood

A casket that is completely sealed by fusion or soldering so the it is "air tight" is said to be ______________ sealed.

hermetically

The type of lighting used in a funeral home that reflects off of the ceiling is

indirect lighting

Tailored is a style of casket:

interior

Which of the following is the legal format for listing the costs of a funeral?

itemization

The rim is part of the casket

lid

The part of the handle which is attached to the casket is the:

lug

The distinct process consisting of planning, organizing, actuating, and controlling performance to accomplish established objectives is

management

The achieving of economical, orderly, and adequate distribution of products and services is

marketing management

Vaults are

measured by inside dimensions

Which of the following is a source of income in the funeral business?

non-formula services

The planning, organizing, actuating, and controlling of office work is

office management

The thickness of a non-ferrous metal casket is expressed in terms of:

ounces per square foot

The wedge shaped portion of the cap of a casket at each end of the crown is the

pie

An exterior casket finish created when the base metal is coated by another metal via an electrolytic process is

plated

A leak resistant zipper bag designed to contain a dead human body and body fluids and used mainly for the removal of dead human remains from the place of death is a

pouch

Which of the following is not a material used in the construction of a burial vault? pressed wood steel fiberglass concrete

pressed wood

A division of the total into four intervals, each one representing one-forth of the total is known as a

quartile

Which of the following is not a hardwood used in casket construction? maple redwood cherry birch

redwood

A condition in which there is a possibility of an adverse deviation from a desired outcome that is expected or hoped for:

risk

Which of the following is considered a source of income for a funeral home? salaries dues and subscription taxes sales of burial clothing

sales of burial clothing

An interior material found in caskets that has a smooth shiny face and is dull on the back is

satin

The crown and ogee are part of the casket:

shell

A type of casket interior style in which the casket material is drawn together, in parallel fashion, with a specific sewing process is

shirred

When the interior material is tightly stretched across the panel of the casket it is said to be:

tailored

What is the bi-unit pricing method?

the total funeral bill is the sum of merchandise items plus one basic fee for all services

The part of the casket hardware that covers the exposed ends of the bar is the

tip

A procedure which creates one total package for both services and merchandise is

unit pricing

A metal or concrete enclosure designed to protect the casket is called a/n:

vault

This type of casket has a fine wood covering placed over a less expensive particle board under structure and given a beautiful finish:

veneer