digital marketing final exam- hub spot content marketing- serviss
"Real-time marketing" refers to: a. Developing content on the fly for local, national, or global events happening online or offline. b. Developing content on the fly for local, national, or global events happening online only. c. Developing content on the fly for local, national, or global events happening offline only. d. Developing content and publishing it in the time zone where the majority of your target audience resides.
a
Fill in the blank: Instagram stories are a great way to _____________. a. demonstrate complex concepts quickly and easily b.directly message a customer to answer a question c.deliver video podcasts d.drive traffic and engagement
d
True or false? It's necessary to conduct a social media audit every 2-3 years.
false
True or false? One-to-one engagement doesn't result in customers spending more.
false
True or false? Simon Sinek says that people want to buy what you have. They don't care about what you believe.
false
True or false? Social content is only used during the attract and delight stages of the inbound methodology.
false
Do brands have legal ownership over content that users generate about their brand?
no
Which network has the longest life for a piece of content?
The _________ stage focuses on creating message maps and listening protocols on social media. preparation recovery response crisis
preparation
Which KPI is most likely to be a vanity metric? a. reach b. engagement c. ROI d. retention and loyalty
reach
Which of the below is NOT one of the three factors determining how an influencer can impact behavior? Relevance Reach Resonance Recognition
recognition
A(n) ________ outlines guidelines and best practices for employees to follow on social media. crisis plan advocacy plan social media policy
social media policy
How much of the buyer's journey is digital? 20% 52% 90% 67%
67%
When should a salesperson put forth the sales pitch in social media? After sufficient rapport has been built and the customer is looking for what you have to sell After a prospect follows them back on a social channel After the first casual conversation you have with the person in social media A month after you follow the prospect on social media
After sufficient rapport has been built and the customer is looking for what you have to sell
What's the first step organizations and brands need to take when establishing a social media policy? Educate employees on the importance of having a social media policy for all team members within the organization. Reward the employees who are shining stars and are doing the right things on social media. Research best case studies for brands that are using social media policies effectively. Determine what not to do for social media policies for employees.
Educate employees on the importance of having a social media policy for all team members within the organization.
You're starting a project and don't have a past campaign to use as a benchmark. How can you secure executive buy-in? Research the costs of agencies that can do the work. Consider industry research to back up your plan. Position your program as an experiment or pilot. Create a robust PowerPoint with statistics to back up your plan.
Position your program as an experiment or pilot.
Which one of the below choices is NOT a reason you should be measuring your social media ROI? Prove the value of social media within your organization. Show how social media can impact all departments, ranging beyond Marketing and Sales to HR to Engineering to PR. Show influencers how enticing it would be to work with your company. Understand and measure brand reputation and gain control of that conversation.
Show influencers how enticing it would be to work with your company.
Which of the following is NOT a benefit of having a social media strategy?
Social media helps you send better emails
What is a Social Media Service Level Agreement (SLA)? A contract between a service provider and a customer regarding the scope of the in-person or over-the-phone service to be provided The agreement a company makes to commit to answering social media responses in a specific amount of time A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services
The agreement a company makes to commit to answering social media responses in a specific amount of time
What is one of the major benefits of Facebook Lead Ads? Facebook will serve these ads on Pinterest in addition to Facebook. They only serve your ads to a small group of highly qualified people. The pre-filled form in Facebook makes it super easy for your audience to convert on—especially on mobile. They're optimized for a desktop audience, which is proven to convert better than mobile users.
The pre-filled form in Facebook makes it super easy for your audience to convert on—especially on mobile.
What is NOT an example of a social media crisis? Employees going rogue on social media A celebrity posting an update that sparks outrage A hack into a Twitter account for a major brand These are all examples of a social media crisis.
These are all examples of a social media crisis.
Why should you trust the influencer and give them creative license? They're famous. They understand their audience and what they want. They might sabotage your brand if you don't let them do things their way. They might enlist their famous friends to help your brand
They understand their audience and what they want.
What is NOT a way that a brand can see financial gain from doing social customer service? Increased sales Less returns as individuals do more self-service via social media Saving money on call center interactions Using a social media agency to deliver content to customers
Using a social media agency to deliver content to customers
What is social selling the inbound way? When a salesperson sends a direct message to a new follower with an offer or request to go to the company's website When a salesperson provides value by offering thoughtful content and answering questions for prospects When a salesperson follows all a prospect's social media channels and tags them with regular product offers When a salesperson supplements their social posts with digital advertising
When a salesperson provides value by offering thoughtful content and answering questions for prospects
Posting curated content on social shows your audience you're committed to: a. Creating value for them. b. Posting only your own content. c. Re-posting all the content that they share with you
a
What do we mean when we say you should post an "80/20 mix" on social media? a. 20% of your social content should promote your own brand, and 80% of your social content should be anything that truly interests your audience and engages them in conversations. b. 80% of your social content should promote your brand, and 20% of your social content should be anything that truly interests your audience and engages them in conversations. c. 20% of your social content should be video that interests your audience, and 80% should be content that promotes your brand.
a
What is a social media audit? a. A hard look at the data from all your social accounts and the social conversations about your brand and your competitors b. A method to direct your audience in all channels to the best way they can have a conversation with you c. A way to reach your customers and prospects in unprecedented ways, with greater reach and more specific targeting than ever before d. A tool to look for unhappy customers of a competitor and reach out with an offer to help, thus generating leads
a
What's the difference between social listening and social monitoring? a. Social listening centralizes conversations about your brand so that you can join them, while social monitoring measures reputation from higher- level perspective. b. Social listening involves answering and responding to specifically support questions, while social monitoring is for the purpose of marketing intelligence and research. c. Social listening can only be done natively within each social media site, whereas social monitoring requires technology to aggregate sentiment from various places. d. Social listening is done by your sales team to find new opportunities, while social monitoring is done by your marketing team to learn what competitors are doing. Next
a
When it comes to social listening, how do you know which social networks to start with? a. Start with the social networks your buyer personas use to learn about and interact with brands. b. Facebook has over two billion monthly active users, so start there. c. Create an account on all of them, and see which ones your audience gravitates towards. d. If you haven't started your social presence by now, unfortunately it's too late.
a
Why are hashtags helpful? a. To aid search, track campaigns, and to influence the creation of user-generated content b. To keep track of ephemeral content that disappears c. To demonstrate to executives the power of organic reach on a piece of content d. all of the above
a
An ad for your upcoming webinar on network security should lead people directly to ___________. a blog post on network security your home page a landing page where they can quickly sign up for the webinar your About Us page
a landing page where they can quickly sign up for the webinar
Visual images are usually things like ________. Choose all that apply. a. photos b. infographics c. animated GIFs d. illustrations
all
Which of the following social media expense do you want to track so you can calculate ROI on your marketing campaigns? Work hours Agency or freelance costs Social media software and services Content development expenses All the above
all of the above
Why should you talk directly with your social followers and prospects? Build your brand Increase customer loyalty Improve reputation All of the above
all of the above
Which of the following is NOT a type of influencer? Industry Content creator Attorney Local Celebrity
attorney
The number of leads you generate that actually become paying customers is known as your ________. average conversion rate average lead-to-customer rate average revenue average lifetime value of a customer
average lead-to-customer rate
What is the main benefit of using animated GIFs in social content? a. They help you make light of what would otherwise feel like serious content. b. They help you demonstrate complex concepts quickly and easily. c. They help you show how culturally in-touch you are.
b
Why should you be careful about monitoring competitors? a. Your competitors can tell when you're monitoring them, and they may get offended and retaliate. b. It's easy to get consumed with competitive intelligence and lose sight of your unique strategy and customer. c. Competitors aren't the only reason people don't buy your product or service. d. Competitive intelligence is best used for highly competitive markets only. Next
b
What do senior leaders care about when it comes to your social media plan? Choose all that apply. a. sentiment b. competitive advantage c. click through rates d. customer satisfaction e. number of social followers
b , d
Let's say you conduct a content audit on your competitors and see that they're having success with live video, but you haven't really tried live video yet. What might you do? a. Give up - they've already won the space, and it's doubtful you can catch up at this point. b. Immediately start doing live video on every channel to take back your audience. c. Test out live video on different channels, and see how your audience responds.
c
What did fashion brand Burberry do to revolutionize how marketers use social media? a. Ran a massive Facebook campaign to advertise their brand to fans b. Developed a highly successful public relations campaign that used social media to share their messages c. Invited their fans to share photos of their trench coat d. Began working with a famous influencer to take over their Instagram feed
c
What is the biggest challenge that most social media practitioners have? a. Hiring the right number of people b. Developing the right amount of content c. Getting executive buy-in for social ideas d. Retaining customers Next
c
Why are UTM parameters so valuable to your social listening and monitoring program? a. They help my pages load faster via social networks. b. They track who initially shared my company's content out on social media. c. They allow me to track where traffic is coming from on social media. d. They're really just a nice-to-have for big marketing campaigns.
c
Why do you need to develop a business case for a new social monitoring technology? a. It's an important skill for professionals to be able to analyze and communicate the return on investment expected from their requested budget. b. So that after the investment is made, you can go back and see whether it has lived up to expectations. c. To clearly outline the expected value gained from a software investment and set the expectation with your manager of how you'll realize that value. d. Social monitoring technology is particularly expensive and difficult to determine a return on investment.
c
Which of these KPIs demonstrate engagement? Choose all that apply. a. direct sales revenue from social media b. mentions c. sharing and retweets d. likes or favorites e. customer satisfaction
c , d
Which type of influencer might be primarily behind the scenes in your marketing campaign? Micro-influencers Celebrity Local Content creators Industry influencers
connect creators
How can social media monitoring inform your sales and product teams? a. Your competitors' marketing material can be copied and used for your own product or service. b. Your product team can explain to customers exactly why they built that feature a certain way. c. Your sales team can listen to their closed/won deals and find great upsell opportunities via social listening. d. Customer feedback, whether positive or negative, can help sales people and product teams better solve for the customer's needs.
d
Which one of the following is NOT a way that UGC can help marketers? a. Provide social proof and amp up your credibility b. Boost SEO c. Enable you to get past ad blockers because the content doesn't come through like a typical ad d. Extend your budget e. Provide deep insight into the effectiveness of your content mix
e
True or False? The Holistic model is the most common social team structure used by organizations today.
false
True or False? To implement an effective social media strategy, you have to be aware of the legal challenges, not ethical ones.
false
True or false? "Earned" media is exposure your brand has paid for, e.g., advertising or promotions.
false
True or false? 12% of people generate 70% of the impact online.
false
True or false? Asking for reviews is something you should never do in social media.
false
True or false? Canned messages are a quick and easy way to reach a wide audience in social media to find the right prospects.
false
True or false? Curating content means publishing someone else's content as if it were your own.
false
True or false? If you're posting the same content across different channels, make sure you post them simultaneously—on the same days and at the same times.
false
True or false? The longer your social posts, the more likely that content will be seen and re-shared.
false
True or false? When you use language in your social responses that is too casual, you lose the respect of your audience.
false
True or false? A channel takeover, such as letting an influencer run your Instagram or Twitter handle for a day, is a good idea for brands.
true
True or false? Humanizing your brand gives you a competitive edge because people like making connections, and they like to invest their time and money in people they can relate to.
true
True or false? It's not a good policy to delete all negative comments.
true
True or false? Jumping onto an unrelated hashtag to promote your material is spammy.
true
True or false? Selling to prospects by messaging them on Facebook could be seen as invading their private space.
true
True or false? Social media helps people feel INFORMED by helping them learn new things, stay up to date on topics that matter to them, and discover new ideas and trends.
true
True or false? The best way to choose the right social media tool is to think about your business goals, then narrow down your choices based on that goal criteria.
true
True or false? The world has changed and so has how we think about inbound, which is why advertising should be considered part of your marketing playbook.
true
True or false? You should make sure experimentation is ingrained in your strategic plan.
true
True or false? Your campaign should also help the influencer build authority and further their own content or reach.
true
On which social network should you share content most frequently?