Do Not Call List
Give 3 ways phone numbers are removed from the DNC list?
1. The # is given to someone else 2. The consumer asks 3. # is disconnected
What other groups of people or businesses may contact consumers on the DNC list? Name 3
Charities seeking donations, Survey Takers, Political Organizations
How often is a company required to scrub its no-call list against the National Do-Not-Call Registry?
Every 31 days
How long can you contact the following even if they are on the DNC list? 1. Expired Listing 2. Consumer Inquiry
Expired Listing- 18 months Consumer Inquiry- 3 months
Mortgage companies are allowed to solicit existing customers if:
The mortgagors are current customers under contract with the mortgage company
Mary Jones is registered on the Do Not Call registry. She listed her house with Fred Cox who works for Really Good Realty for a 3 month period on February 5th. Unfortunately, it did not sell and Mary took it off the market. In April of the next year, Fred wants to call her to see if she is interested in relisting the property for sale. May he?
Yes, because Fred is calling Mary within the 18 months allowed by the Do Not Call legislation
As an agent what are the DNC conditions on contacting a FSBO who is registered on the DNC list?
You may only discuss your clients interest, not solicit the listing.
How much is the fine for violating the Do Not Call registry rules?
$11,000
4 Exemptions to the Do Not Call List
1.) Have An Established Business Relationship 2.) Written Permission From Consumer 3.) Personal Relationship with Consumer 4.) They Contacted You
How long after someone contacts you on the DNC list can you continue to contact them?
3 days
Anne is a former client of Joe who works for ABC Real Estate Company. Anne tells Joe to call her best friend, who is thinking about selling their home. Anne assures Joe that her friend is expecting the call. Which of the following statements is true?
Joe needs to check the no-call registry because he and the friend do not have an established business relationship
A consumer, Joe Clayton, who is on the Do Not Call list, calls a licensee, Sam Overton, to inquire about a particular property. For the next four weeks Sam calls Joe to inform him about new properties that have entered the market. Sam is careful to only call Joe about properties that meet Joe's criteria. Joe calls Sam's broker and asks to be put on the Company's Do Not Call list. Can Sam continue to call Joe about other listings?
No, because the Company's Do Not Call list takes precedence over the 3 month exemption period
How Often DO Companies Need to Compare Their DNC list to the National Registry?
every 31 days
Within how many months would a consumer have to have been under contract for them to be considered an "established business relationship" under the Do Not Call exemptions list?
18 months ( or would have to be currently under contract) Ex./ A FSBO w/ a potential buyer
How long can you contact your expired listings to comply with DNC regulations?
18 months after contract expiration, unless the owner requests you no longer call them
Fred is a real estate agent. He lists a telephone number on his For Sale signs that plays a recorded message with information about the property when called. Fred captures the callers phone number when they call to inquire. Assuming no other relationship, how long may Fred contact numbers captured in this way that are listed on the Do Not Call registry?
3 months
If a consumer who is on the Do Not Call registry, calls a real estate company's office with a question about a property. How long can a licensee from this company continue to call the consumer with information about other properties, assuming no transaction occurs between the parties?
3 months