Dutch Bro Manifesto Training

What do we always offer with an Americano?

-Cream -Sugar -Ice

Can amount for small, medium and large iced Rebels are:

1 blue, 1 black, 2 blue

Cold Pours are made with how many scoops of flavor?

1 scoop

REBEL FLAVOR RULES A small Blended Rebel gets how many scoops of flavor?

1 scoop

When the milk changes on an iced Kicker or Annihilator we use how many scoops of flavor?

1 scoop (911 still gets 2 unless sugar-free)

REBEL FLAVOR RULES A small iced Rebel gets how many scoops of flavor?

1 scoop (Iced Rebels get one scoop of flavor per can of Rebel)

When a customer orders a mocha sugar-free or with a milk alternative we have to replace the chocolate we usually get from chocolate milk with chocolate sauce For example: A sugar-free Caramelizer gets how many scoops of flavor (what kind) and what milk substitute?

1 scoop SF Chocolate sauce (take place of chocolate milk) 1 scoop SF Caramel sauce Kick Me Mix alternative

When a recipe calls for both a SF sauce and a SF syrup we use?

1 scoop of SF sauce 1 scoop of SF syrup Because sauce is boss!

REBEL FLAVOR RULES A medium iced Rebel gets how many scoops of flavor?

1 scoops (Iced Rebels get one scoop of flavor per can of Rebel)

Small, medium, and large iced Rebels get how many scoops of flavor?

1,1,2

Small, medium and large blended Rebels get how many scoops of flavor?

1,2,3

What are the three parts of the dub shot?

1. The crema 2. The body 3. The heart

What 3 drinks are apart of the "exceptions"?

1.) Iced Kickers 2.) Iced Annihilator's 3.) Hot and Iced 911's

You are making a large ice beverage with a "light ice" request, what adjustments do you make?

1.) cut ice by 1/2 2.) increase mix line by 1/2

12oz Cold Pour Scoops of flavor? Shots? Fill with?

12oz Cold Pour= 1 scoop of flavor +2 shots of espresso Fill with milk

What size cups are options for cold pour drinks?

12oz, 16oz, 24oz, 32oz

Nitro Cold Brew Milk: For a toasted Cold Brew, we always steam the milk and Cold Brew together in the tin to ____-____ degrees

150-155

What's the ideal temperature range for steamed milk?

150-155 degrees Fahrenheit

16oz Cold Pour Scoops of flavor? Shots? Fill with?

16oz Cold Pour Scoops of flavor-1 Shots-2 Fill with- milk

The year Dutch Bros began

1992

If a customer asked for "light" Soft Top, by how much do you decrease the drink base?

1oz.

"The Dub" is made of how many shots?

2

Cold Pour Double Tortures: add ____ shots per size

2

Iced Kickers, Annihilators, and 911's get how many scoops of flavor?

2

Iced Kickers, Iced Annihilators, and Hot & Iced 911's get _____ flat scoops of flavor, unless sugar-free

2

Iced kickers, Annihilators, and 911's get _______ scoops of flavor

2

If a recipe calls for both a sugar-free sauce and a sugar-free syrup it will always get __________ scoops of flavor

2

REBEL FLAVOR RULES A Small Can-blended Rebel gets how many scoops of flavor?

2 scoops

REBEL FLAVOR RULES A medium Blended Rebel gets how many scoops of flavor?

2 scoops

REBEL FLAVOR RULES A large iced Rebel gets how many scoops of flavor?

2 scoops (Iced Rebels get one scoop of flavor per can of Rebel)

Small, medium, and large can-blended Rebels get how many scoops of flavor?

2,3,4

The flavor amount for carburetors are ________ and the mix lines are _______

2,3,4 6,8,10

Nitro Cold Brew Size: Toasted Nitro Cold Bree is served in a ___oz. paper cup

20oz.

Nitro Cold Brew Size: We always serve iced Nitro Cold Brew in a ____oz cup then top with ice, unless otherwise requested

24oz

24oz Cold Pour Scoops of flavor? Shots? Fill with?

24oz Cold Pour Scoops of flavor-1 Shots- 4 Fill with- Milk

Nitro Cold Brew Milk: When cream or chocolate milk is added to a cold brew, we add ___oz.

2oz.

REBEL FLAVOR RULES A Medium Can-blended Rebel gets how many scoops of flavor?

3 scoops

REBEL FLAVOR RULES A large Blended Rebel gets how many scoops of flavor?

3 scoops

What's the "safe zone" for milk in the refrigerator?

32-40 degrees Fahrenheit

32oz Cold Pour Scoops of flavor? Shots? Fill with?

32oz Cold Pour Scoops of flavor-1 Shots-6 Fill with- Milk

A 24oz cold pour gets how many espresso shots?

4

REBEL FLAVOR RULES A Large Can-blended Rebel gets how many scoops of flavor?

4 scoops

Cold Pour 911's: _____ shot for every size, except 32 ounce which gets eight shots

6

Cold Pour 911's: six shot for every size, except 32 ounce which gets ______ shots

8

Mix lines for blended Rebels are:

8,12,16

You are expected to pass the Flow Check in DBU at a _____% Or higher on your first attempt twice annually

90%

In freeze drinks any size _______ or ________ gets two extra shots of espresso stirred into the mix

911 or Double Torture

-Iced kickers, Annihilators, and 911's get 2 scoops of flavor. -When the milk changes on a iced Kicker or iced Annihilator the drink gets 1 scoop of flavor -Iced ______ always get two flat scoops of flavor unless sugar-free

911's

Iced Drink Rules #2 Always build iced drinks in what?

A mix cup

REBEL FLAVOR RULES ________ Rebels made with the mix get 1, 2, 3 scoops

Blended

A ______ blended Rebel is made when a customer orders a sugar-free blended Rebel or upon customer request.

Can

REBEL FLAVOR RULES _________ Rebels get 2,3,4 scoops

Can-blended

Iced Drink Rules #4 What kind of drink should not be "Tom-Tommed" to ensure cooling throughout the drink?

Carbonated drinks

If a blended drink is ordered Sugar-Free or skinny, it is now a ___________ made in the ___________

Carburetor Blender

When a mocha-based drink is ordered as a Freeze, we add a splash of what?

Chocolate milk

When a customer orders a mocha sugar-free or with a milk alternative we have to replace the chocolate we usually get from chocolate milk with?

Chocolate sauce

The founders of Dutch Bros Coffee are?

Dane and Trav Boersma

Which three countries do Dutch Bros' beans come from?

El Salvador, Brazil, Columbia

True or False: A "skinny" iced Kicker gets two scoops of flavor

False

What is the #1 Rule?

Flavor + Shots + Milk (Always making drinks in this order ensures consistency in drinks and flow in the stand)

Almond Milk Vanilla Mocha Flavor? Milk?

Flavor: 1/2. Scoop chocolate sauce & 1/2 scoop vanilla syrup Milk: almond milk

Where Dutch Bros Coffee was founded

Grants Pass, Oregon

Skinny Rule -If a white milk-based drink is ordered "skinny" make it with non-fat milk -If a chocolate milk-based drink is ordered "skinny" what milk do you make it with?

Half nonfat Half chocolate milk

Any drink can be made as a cold pour by mixing the ingredients in a cup with no ______ or _____ milk

Ice or steamed

REBEL FLAVOR RULES _____ Rebels get one scoop of flavor per can of Rebel

Iced

What is the mix line for a large rebels when using the Rebel mix in the blender?

Large= 16oz.

Iced Drink Rules #5 When a customer request "______ ______" the standard is to cut the ice in half an increase the mix line by half

Light ice

What is the mix line for a medium rebels when using the Rebel mix in the blender?

Medium= 12oz.

Nitro Cold Brew Milk: For a toasted Cold Brew, we always steam the ______ and ______ _______ together in the tin to 150-155 degrees

Milk and cold brew

Skinny Rule If a white milk-based drink is ordered "skinny" make it with ________ milk

Nonfat

Every size Freeze gets _________ scoop(s) of flavor.

One

If a sugar-free syrup is used we always add ______ scoops of flavor.

One

Nitro Cold Brew Flavor: Except for the exceptions, ______ scoop of flavor is added to a cold brew

One

Iced kickers, Annihilators, and 911's get ____ scoops of flavor of milk changes.

One When the milk changes (example: a customer orders it "skinny" on a kicker or annihilator) the drink is less thick and can get too sweet so we only use one flat scoop a flavor

If a customer asks for a nonfat white mocha we make it with _____ scoop of white chocolate sauce, espresso, and nonfat milk We never makes white chocolate and dark chocolate

One (not 2 because it's not SF)

All sizes Freezes get _____ flat scoop of flavor

One (sugar in the Freeze Mix makes it already sweet)

How many scoops of vanilla syrup goes in a large hot sugar-free vanilla latte?

One flat scoop of sugar-free vanilla syrup

The tool used to hold the coffee grind when pressing it

Portafilter

Iced Drink Rules #1 Iced drinks are available in what sizes?

Small 16oz Medium 24oz Large 32oz

How many shots go in a small medium and large drink?

Small-2 Medium-2 Large-4

Iced Drink Rules #3 What are the mix lines for a small, medium and large drink?

Small: 8oz mix line Medium: 12oz mix line Large: 16oz mix line

What is the mix line for a small rebels when using the Rebel mix in the blender?

Small= 8oz.

Dutch Bros 3 core values are?

Speed, Quality, Service

Iced Kickers, Iced Annihilators, and Hot & Iced 911's get two flat scoops of flavor, unless it is ordered how?

Sugar-free

Iced 911's always get two flat scoops of flavor unless ordered how?

Sugar-free (gets 2 scoops even if milk changes)

Which way do you turn the grinder collar for a coarser grind?

To the left, to the left!

Which way do you turn the grinder collar for a finer grind?

To the right, to the right!

Nitro Cold Brew Milk: For a ________ Cold Brew, we always steam the milk and Cold Brew together in the tin to 150-155 degrees

Toasted

What are the three ways Nitro Cold Brew can be sold?

Toasted, iced or in the can

True or False: When the milk changes on an iced 911 it's still always gets two scoops of flavor

True

True or False: A skinny mocha is made with half chocolate milk and half nonfat milk

True

True or False: We never mix dark chocolate and white chocolate unless specifically requested

True

True or False: When a mocha-based drink is ordered sugar-free we use Kick Me Mix for the milk

True

True or False: When chocolate milk is replaced with other milk we always replace it with chocolate sauce

True

911 and Double Torture Freezes get ________ extra shots of espresso in every size

Two

If a customer asks for a sugar-free white mocha, we make it with _____ scoops of sugar-free white chocolate sauce, espresso and kick me mix We never mix white chocolate and dark chocolate

Two

Nitro Cold Brew Exceptions: -Iced Kickers, Annihilators, and 911 Nitro Cold Brees get two scoops of flavor -Toasted 911 Nitro Cold Brees gets ____ scoops of flavor

Two

Nitro Cold Brew Exceptions: -Iced Kickers, Annihilators, and 911 Nitro Cold Brees get two scoops of flavor -Toasted 911 Nitro Cold Brees gets two scoops of flavor -Toasted and iced 911 and Double Torture Nitro Cold Brews get _____ added shots of espresso

Two

Nitro Cold Brew Exceptions: Iced Kickers, Annihilators, and 911 Nitro Cold Brees get _____ scoops of flavor

Two

If a sugar-free sauce is used we always add ______ scoops of flavor.

Two (Sauce is Boss!)