Dynamics test 1
The question, "how satisfied are you with your work group?" was asked of five groups using a five-point scale where 1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?
4.2, .65
to be successful in international settings, the od practitioner must
adapt
diagnostic models incorporate
all of the above
ethical dilemmas of the od practitioner concern
all of the above
questionnaires are often used because
all of the above
strategic change interventions involve improving
all of the above
what are the key properties of a system
all of the above
which is generally correct concerning od practitioners
all of the above
which of the following areas do od practitioners need to be familiar with to carry out strategic change?
all of the above
which of the following is a design component relevant for group level systems
all of the above
which of the following is included in the definition of OD?
all of the above
the burden of responsibility for selecting an od consultant lies entirely with
both
when developing a contract for an od relationship the od practitioner will establish agreements about all of the following expect
clarification
the process of entering a client system consist of
clarify, determine, select
establishing a diagnostic relationship refers to
clarifying
what activity listed below is involved when entering into an od relationship
clarifying
according to the managerial grid, an individuals style ca best be described as which of the following
concern for production
an organization level diagnosis is appropriate when
desired effectiveness
which of the following is not a step in the contracting process
determining the change project
______ refers to the ability to recognize and express emotions appropriately to use emotions in decisions, and to regulate emotions
emotional intelligence
as the qwl movement evolved it fostered a new phase of activities known as
employee involvement
the initial activities of the od process involve
entering and contracting activities
which of the following is not one of the stems of od
environmental analysis
when developing a contract, what are the two types of resources that must be defined
essential and desirable requirements
the organizations general environment consists of
external forces
t or f a correlation coefficient clearly establishes cause and effect between two variables
false
t or f according to lewin, the best way to manage change is to increase the forces for change
false
t or f an effective organization has both high productivity and rapid growth
false
t or f by nature of the open systems model organizations are largely unaffected by external forces
false
t or f contracting is typically a very formal written process when internal od practitioners are involved
false
t or f force field analysis is a quantitative technique for analyzing data
false
t or f in action research, data is only gathered after action has been taken to monitor the results
false
t or f in making a good diagnostic model hands on knowledge and practical information are more important than organization theory
false
t or f interview data can be collected and analyzed quickly
false
t or f od was developed for use primarily in business and industrial organizations
false
t or f productivity ideas were originated by kurt lewin
false
t or f quantitative measures of one groups behavior can be useful even without a comparison group
false
t or f questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories
false
t or f the identification phase of action research is designed to identify people who should assist in setting the direction of the organization
false
t or f the od practitioner should not share the entire purpose of data gathering with members of the organization
false
t or f the relationship between planned change and organizational performance and effectiveness is well understood
false
t or f the same steps in the action research model should be applied regardless of whether the organization is under organized or over organized
false
t or f the term od practitioners refer specifically to external consultants on large scale projects
false
t or f to be able to design and execute an intervention is not a requirement for the od practitioner
false
t or f to diagnosis an organization the od practitioner carefully examines the management team to discover the cause its probelms
false
t or f uncertain and changing industry structures demand rigid structural measurement and human resources systems
false
t or f the general model of planned change describes the way od efforts always proceed
fasle
which of the following is not a core skill of an of practitioner
financial
organization development distinguishes itself from organization change and change management by which of the following characteristics?
focusing on the transfer
which of the following is one of the major trends shaping change in organizations
globalization
when an action researcher is dealing with an organization that is under organized, the steps in the change process are
identification, convention, organization, evaluation
if you are the od practitioner entering into a contract relationship who is your relevant client
impact change issues
contemporary applications of action research emphasize
increased degree on member involvement
in lewins model of change, change is brought about by
increasing forces for change
which of the following is a foundation competency required of organization development practitioners?
individual psychology
observations can be particularly helpful in diagnosing
interpersonal relationships
which activity is not part of the general model of planned change
interviews and action planning
the goal of the contracting process is
make a good decision
which is true of external od consultants
none of the above
why is it important to identify to relevant client in the organization when entering into an od relationship
od efforts could fail
when entering into an od relationship the presenting problem is
often a symptom
which general diagnostic model underlies od?
open systems model
which of the following is not one of the porters five forces that define the task environment
organization member perceptions
the action research model focuses on
planned change
which of the following is not important for od practitioners to address before collecting from members of an organization
plans
which theory of planned change serves as the foundation for appreciative inquiry
positive model
one of the major limitations of the internal consultant is their
potential loss
when it comes to entering into an od relationship what is meant by the phrase the problem is never the problem
presenting problem
the assumption underlying the use of survey feedback in of is surveys
provide feedback
the first t group were formed to
provide feedback
the evidence suggests that od carrers are
stressful
which of the following are outputs of an organizations group level organization systems
team effectiveness
which of the following statements does not describe diagnosis
the process whereby groups
which is not a goal of data collection
to justify
t or f an od involves change management, but change management may not involve od
true
t or f an organizations strategic competitive advantage is aided when its strategies are difficult to imitate
true
t or f change strategies are often modified on the basis of continued diagnosis
true
t or f collaborating with management is essential for a successful diagnosis
true
t or f conclusions about the first tgroup experiment were feedback from the group was a rich learning experience and the process could be transferred to back home situations
true
t or f despite the flexibility of the od profession, most of professionals have had specific training in od
true
t or f diagnostic models derive from conceptual frameworks about how organizations function
true
t or f diagnostic models for analyzing problems explore activities at the organization level, group level, and individual level
true
t or f failure to identify the relevant client can lead to a lack of support of the od effort
true
t or f following entry and contracting, an od practitioner starts diagnosing an organization or department
true
t or f in under organizations, the consultant attempts to tighten up the governance stystem
true
t or f od efforts are limited because of limited information available to guide change
true
t or f od helps members of an organization solve their own problems
true
t or f one indicator of effectiveness is that all levels of the organization fit and support each other
true
t or f one of the original strategic change interventions was open systems planning developed by richard beckhard
true
t or f scanning units help organizations gather information from the environment
true
t or f the normative background in od represents a human relations approach represented as the one best way to manage organizations
true
t or f the practitioners desire to be seen as competent may lead to the agreement to consult on a project that is beyond the practitioners skills
true
t or f the relationship between consultant and organization is often neglected in planning and executing diagnosis
true
t or f the task environment consists of individuals and organizations that interact directly with the organization
true
t or f three major trends are shaping change in organizations: globalization, information technology and managerial innovation
true
t or f two adaptations of action research are increased participant involvement and a greater appreciative approach to OD
true
t or f unobtrusive measures include archives and other company records
true
t or f unobtrusive measures provide a highly subjective view of how the organization functions
true
t or f when developing an od contract a fundamental decision is whether or not to proceed
true
t or f with the development of new and varied intervention approaches, the role of the od professional needs to be seen as being along the entire continuum from client centered to consultant centered
true
data analysis is usually guided by
type of data
diagnosis helps od practitioners
understand
the three sequential steps in lewins change model are
unfreezing movement refreezing
which method of gathering data is the most objective
unobtrusive measures
which question does the od practitioner ask when developing a diagnostic relationship
why am i here
