E-business Management- Ch.9 Online Retail and Services

In [...]?, approximately 77% of Internet users over the age of 14 made a purchase at an online retail store.

2016

Online retail remains the fastest growing retail channel, the average annual purchase of online buyers continues to increase, and online retailers place an increased emphasis on providing an improved "shopping experience" are major trends in online retail for [...]?

2016-2017

More than [...]? of the adult U.S. population use online banking.

50%

In the United States, the service sector accounts for approximately [...]? of the United States GDP.

80%

Approximately 1,000 retailers generate [...]? of all retail e-commerce sales.

90%

What is the largest sector of the online travel services market in terms of revenue?

Airline reservations

[....]? is defined as gross profit divided by net sales revenues.

Gross margin

The [....]? of the retail industry is most like the online retail sales sector.

MOTO sector

[....]? measures the percentage of sales revenue a firm retains after all expenses are deducted from gross revenues.

Net margin

Who faces potentially large costs for building and maintaining a website, building an order fulfillment infrastructure, and developing a brand name? AND They also have the highest share of online retail sales.

Virtual merchants

[...]? and [...]? generates the highest percentage of online retail revenue.

apparel and accessories

The balance sheet following provides a financial snapshot of a company's [...]? and [...]? (debts) on a given date.

assets and liabilities

Omni-channel merchants are also referred to as [...]? companies.

bricks-and-clicks

All of the following were parts of the vision during the early days of [...]? the belief that: online consumers were rational and cost-driven, entry costs to the online retail market would be much less than those needed to establish a physical storefront, and the cost of acquiring customers would be much lower. AND Much of the value in services is based on the collection, storage, and exchange of information best explains why the service sector is a natural avenue for [...]?

e-commerce

On-demand service companies collect a [...]? from both sellers and buyers who use the platform.

fee

The lower the cost of sales compared to revenue, the [...]? the gross profit.

higher

Airbnb is an on-demand service company focused on [...]?

lodging

The major impact of Internet real estate sites is in influencing [...]? decisions.

offline

online catalog online order, in-store pickup, and online promotions for offline purchases are the methods used by traditional retailers to develop [....]?

omni-channel integration

Current liabilities are debts of the firm that will be due within [....]?

one year

lower supply chain costs, lower cost of distribution, and ability to change prices are advantages of [....]?

online retail

Earnings before income taxes, depreciation, and amortization (EBITDA) is another name for [....]? earnings

pro forma

Online retailing provides an example of the powerful role that intermediaries continue to play in [...]?

retail trade

Almost all recruiting professionals now use [....]? in the recruiting process.

social networks

Barriers to entry, industry value chain, and existence of substitute products are key industry [....]?

strategic factors

The term [...]? refers to making products prior to orders being received based on estimated demand.

supply-push

All of the following are examples of the challenges that [....]? experience when using the Internet to sell directly to the consumer: moving to a demand-pull model, developing a fast-response online order and fulfillment system, and channel conflict.

traditional manufacturers

For a quick check of a firm's short-term financial health, examine its [....]?

working capital

What occurs when retailers of products must compete on price and currency of inventory directly against the manufacturer?

Channel conflict

[....]? about the privacy of personal information, inconvenience in returning goods, and delivery delays are the central challenges facing the online retail industry.

Consumer concerns