eBay Assessment One Review
If a buyer wants to know a seller's return policy, where should they look?
On the actual listing where they purchased the item
Who can leave negative feedback?
Registered buyers (GUIDE1076)
What email address should a member use to report spoof emails or websites?
How can you get to the help pages?
1. Top of Main page of eBay "Help & Contact" 2. Bottom of Main page of eBay - Choosing a topic under Help & Contact
How long must a seller wait to open an unpaid item case?
2 Days (GUIDE1083)
How long does eBMG cover an item?
30 Days (GUIDE1520)
What can you find in "My eBay"
Activity, Messages, Account - Also Summary, Recently Viewed, Bids/Offers, Watch List, Purchase History, Watching, Saved Searches, Saved Sellers
What are the two selling formats?
Auction and Fixed Price
What are some benefits to registering an account?
Gaining access to auctions, file eBay Money Back Guarantee cases, using the Forgot Password process, leaving feedback for sellers, accessing your My eBay page, selling (GUIDE1051)
If a seller wants to cancel a transaction in the resolution center, what are their options?
If the item is out of stock/damaged, buyer requested cancellation, or buyer used wrong address, seller has reason to believe it's from a member they've previously blocked (GUIDE1136)
What is SMIR and how long is it?
Seller Make It Right - 3 Business Days (GUIDE1520)
What is a solution?
Solutions are email and chat templates to send to customers. Solutions can also be used as talking points while on the phone with customers.
What is the difference between favoriting an article and subscribing to it?
Subscribing to an article will send you alerts when that article has been updated, favoriting the article will add it to a list you can choose from on your favorites menu. (GUIDE1391)
If a seller asks you what GSP is, how would you explain it to them?
The Global Shipping Program (GSP) enables sellers to reach millions of buyers around the globe, but only ship domestically. Once an item has sold via the program is received at the Global Shipping Center, the center handles all aspects of the international leg of the sale: preparing custom forms, remitting applicable import charges that are prepaid by the buyer, and international shipping to the buyer, with tracking - using a fast, reliable carrier. (GUIDE1048)
