Enabling Business Process Improvement

Getting stakeholder buy-in is a key step in business process improvement. What are some of the ways you can secure and maintain this buy-in?

-Ensure stakeholders participate in the initiative from the beginning -Remind stakeholders frequently of the benefits relevant to them -Schedule regular review meetings with stakeholders -Keep stakeholders informed with regular progress updates -Mark and celebrate interim achievements -Plan communications based on a RACI analysis of stakeholders

Which strategies are useful for sustaining continual improvement to a business process?

-Entrench the changes in standard procedures and training -Monitor process performance, taking action if needed -Celebrate successes to sustain stakeholder support -Revise metrics and targets periodically to promote further improvement

Which steps are required to implement a successful process improvement?

-Remind stakeholders regularly what's in it for them -Gather needed resources and appoint a team -Break the work into tasks and assign them, with deadlines -Monitor progress and adjust as necessary

1.Develop a short, highly specific, and motivating description of what the initiative should achieve 2.Identify processes that can be improved to yield the greatest benefit for the lowest cost and effort 3.Identify key project stakeholders

1.Create a problem statement 2.Use clear criteria to determine which process to prioritize 3.Create a project charter

Place the steps involved in analyzing and redesigning a process into the correct order.

1.Create a visual map showing the sequence of all steps and activities in the existing process 2.Collect data about process issues, their severity, and how often they occur 3.Use Pareto analysis to prioritize issues 4.Generate improvement ideas using brainstorming 5.Select, test, and implement the best improvement ideas