EX Certification

What is a Metric in a widget?

"Metric" is the generic term for the type of calculation you would like a widget to perform on your data. The default metric for most widgets is "Count" and in the case of a multiple choice question returns how many respondents selected each answer choice. Other metrics include "Average," "Median," and "Correlation."

How many variables are displayed in a Describe Card?

1

Pick the three statements in this list that are accurate regarding the Duplicating feature.

1. Leave only one set of questions in your dataset 2. Are not editable 3. Accomplished by clicking duplicate in the survey flow

The Preview Survey button at the top of the Survey module launches a new window that displays an interactive preview of your survey. Which of the following statements are true about the preview survey process? Mark all that apply.

1. You can select to ignore validation like character limits in Text Entry questions. 2. You can place a bookmark and return to the spot at a later time

How many variables are displayed in a single Relate Card?

2

What do the numbers mean in the Status column of a downloaded dataset?

4—An imported response 12—An imported spam response 32—A normally submitted response. 40—A normally submitted spam response

What are Automatic Choices?

A pre-made list of choices that will automatically populate the chosen scale for your question

What is Employee Experience?

A program seeking to measure the quality of the relationship employees have with your organization.

After creating a pivot table you can...

After the card is created, you can add or delete either a column or row at any time. Additionally, you can also change the values of the cells at any time.

Which field types can be used as filters (Select all that apply)

All Qualtrics fields can be used as filters.

Which types of variables are not compatible with a Describe Card? Select all that apply.

All variables are compatible with a describe card

Which of the following features can be randomized inside your survey? Select all that apply.

Answers, questions, blocks

When adding participants to a 360 assessment, which Directory option must be selected to load evaluators based on subject relationships?

Automatically assign evaluators based on relationships

What kind of styling change(s) can be made with the Rich Content Editor? Select all that apply.

Change font and style, add pictures and videos, add symbols and hyperlinks

What is the best way to import questions from one of your own previously created surveys?

Choose Import From and then my surveys, and then choose which questions you would like to import into the survey

How can you export your response reports to a PDF file while working inside the View Response module? (Pick 2)

Click the PDF button in the corner of an individual response report screen or go to the actions drop down menu and select export to PDF

Which of the following graphs would best display bar data from scoring categories, items in a matrix table question, or a single question, such as a multiple choice or slider question?

Composite bar chart

How do you force Qualtrics to save?

Ctrl/Cmd + s

What is a custom metric?

Custom metrics are calculated across all responses and output a single number. Custom Metrics are often visualized in Number Widgets. If you would like to see the output for a subset of your data, add filters to the widget you are using to display your custom metric

If you don't customize your Survey Flow in any way, what will respondents see as they exit your survey?

Default End of Survey message

Which question type below would be most suitable for you to display a set of instructions, an introduction, or a static consent form in your survey?

Descriptive Text

What feature(s) can hide the last two questions in a block from mobile device users?

Display Logic

Use Results text boxes to...

Display the score for a question or scoring category

Which specialty question type requires setup outside of Qualtrics; for example, with the aid of an Excel spreadsheet or another application that formats CSV files.

Drill Down

What is the best place in your account to track what surveys your employee, John Doe, has participated in?

Employee directory

Topics under the text tab can be built in before you run the study. True or false?

False

True or False: Dashboard Viewers cannot interact with filters.

False

True or False: Embedded Data fields are no longer case sensitive when building a Dashboard.

False

True or False: If you delete a response from the Response Viewer, you can recover the data later by restoring it from the Trash found in the Actions dropdown.

False

True or False: Once I have deleted a question, it can never be restored.

False

True or False: Once a survey begins collecting responses, it moves into a survey-protected mode and becomes locked. Once locked, it cannot be unlocked until the survey distribution is paused and all the open surveys have been closed.

False

True or False: Question numbers update sequentially and automatically every time you add, delete, and reorder your questions.

False

True or False: When you view an Individual Response report from the Actions menu in the Response Viewer module, any hidden questions, that the respondent didn't see, are omitted from the report.

False

True or false: You can only format the text in your questions, NOT in the specific answers below your questions.

False

Which of the following data sources best filters to all responses given to a subject, regardless of relationship?

Filter by evaluation scope > Subject evaluations

What column headers in your participant file upload must match spelling and capitalization that has been predefined by Qualtrics? Select all that apply.

FirstName, LastName, email

In the Unit Tools menu, what tool allows you to combine a unit with the unit above it?

Flatten unit

You want to identify the most extreme average values (both top and bottom) of all the items in your survey. What table should you use?

High/low table

If you set new global report style options for graphs. Why would you not see it update for a graph?

If you make styling changes locally, say on a composite chart, those will override the global changes you've made to the entire report.

What are four common EX outcomes?

Improving the customer experience (CX) Reducing turnover Improving performance and productivity Driving revenue and profitability

Which combination of image formats are supported by Qualtrics.

JPG, PNG, GIF

Name the process that identifies the roots of search words and groups their invariants to aid in text analysis.

Lemmatization

Which options are available for Cleaning and Creating variables? (Select all that apply)

Logic, Bucketing, and Formula

Some respondents claim they did not receive their invitation message. Where do I confirm if the emails were successfully sent?

Mail history

Which of the following Manager Options can you set in the Participant Options? Select all that apply.

Managers approve nominations, Managers approve evaluations, Managers may choose evaluators

Last year, you ran an Employee Engagement survey with Qualtrics, and you want to make sure you can compare historical data in your dashboard. What feature should you use to connect your hierarchies?

Map Org Hierarchies

Which of the question types below would work most appropriately for a Likert Scale?

Matrix

Demographic information added to your subject upload file is an example of what?

Metadata

Which specialty question type uses a standard scale from 0-10 and produces a customer loyalty metric?

NPS

Can you change the type of analysis run on a Relate Card?

No

What will happen if you select a field that is not compatible with the widget you are modifying?

Only compatible fields are displayed

When generating your hierarchy, what option should you use if you don't want to use manager names as the hierarchy unit names?

Org Unit Description Field

You're planning your company's employee engagement study. It requires unique identifiers for employees and their direct managers. Which hierarchy would be best suited for this situation?

Parent - Child Hierarchy

Sentiment Analysis categorizes text responses by respondent opinion. Of the lists below, which contains the correct opinion categories?

Positive, Negative, Mixed, Neutral

What does the Response Viewer option labeled "View as Numeric Values" do to a column of responses?

Replaced the values with numbered responses in the same column.

Three of the following can be viewed together in the response viewer in Data & Analysis. Which choice must be viewed separately, apart from the rest?

Responses in Progress

What does Qualtrics call the feature that lets you change the font, size, and color of your text?

Rich content editor

What of the following is an advantage of using Roles?

Roles are simply a way to group users together. Once you have grouped users together in a role, you can share dashboards with the entire role at once, instead of one at a time.

I'm running my survey using a kiosk in my storefront locations. I have configured the anonymous survey link with an authenticator. What features do I need to disable to ensure the survey can be taken multiple times on the same kiosk? Select all that apply.

Save and continue, prevent ballot box stuffing

Imagine that you have created a 20 question survey. As you added questions, you changed the text color in about 10 of your questions using the Rich Content Editor, but it looks awful! It's inconsistent and the colors are clashing with your business theme. What can you do to fix it?

Select the questions, go to tools, and hit strip formatting

Conditional text is best described as...

Text that can be dynamically changed based on setup conditions

Which of the following best describes what happens when you create a new user from the User Admin tab in a Dashboard.

The admin tab inside a dashboard has many of the same features as the Admin tab in the XM account. Dashboard and XM platform users are not separate.

Your Survey Expiration date has passed, but you've still collected a few additional responses after the deadline! What is the most likely reason for this?

The partial complete deadline allows participants to continue working on the survey after the close deadline has passed

In the Text Analysis tab, what tool can tell you how many of your terms have NOT been categorized?

The pie chart at the top of the Text tab in the Data and Analysis section

What is a P-value?

The probability of getting a value as or more extreme than the one we have if our data actually had no trend.

Which of the following are true statements regarding progress bars?

The progress bar counts all questions, the bar will jump if a participant skips past many questions, and you can change the look of the bar

What does the recode editor in the data mapper allow you to do?

The recode editor can be accessed for each field by clicking on the blue arrow symbol. The left column signifies the original survey values for question choices, and the right column allows you to type in the new values you would like to appear on your dashboard.

What drives employee lifetime value?

The talent organizations attract and hire How quickly and efficiently they onboard and train employees How well they raise the "ceiling of performance" for their employees How long they keep their employees

If two questions from two separate surveys are mapped to the same field, what is the default when this field is used for a widget?

The widget will include responses from both surveys

A colleague shared their project with you, but you can't edit it. The Edit Survey button is grayed out in the Project Actions dropdown on the Projects page. Why is this happening?

They did not enable share project

Say you wanted to make a duplicate of a Block. Upon duplicating, you place the duplicated block after the original block (without doing anything else). What will the respondent see?

They will see the same block twice, with their questions pre-populated

Someone who has edit permission on my dashboard could:

Those with Edit permission have full access to your dashboard. The only thing they can't do is remove you from the dashboard.

What steps would you take to utilize the automatically generated report feature to create a 360 report?

To generate a report: Click Reports. Select Edit Subject Report. Review the automatically generated report content. Click Generate Report.

What is the main goal of measuring Employee Experience?

To improve business outcomes, both directly and indirectly through customer experience, for your customers.

What is a block's primary function in a survey?

To organize and categorize groups of questions

What is a reason to add the same question multiple times in your mapping?

To recode the two version of the question separately

Use Rater Category Display Logic to:

To show or to hide data sources based on their response count.

When will it be advisable and/or possible to use Skip Logic? Select all that apply.

To skip a respondent to a question in the same block, to skip a respondent to the end of the survey

True or False: Embedded Data must be added manually to your data mapping.

True

True or False: If a filter value is changed when editing the dashboard, it sets a default value for that filter.

True

True or False: Metadata fields like tenure and age should be structured as ranges or bands to make data analysis easier.

True

True or False: The Look & Feel menu lets you to change the font and size of all the text in your survey. This includes the text found in error messages, as well as default and End of Survey messages.

True

True or False: The Survey Flow works by moving responders from the top of the Flow to the bottom.

True

True or False: When you click Add Widget, the new widget will be added to the bottom of the current page.

True

True or False: When you edit the report template, all changes will apply to all subjects in the assessment.

True

True or False: Widgets automatically lock to the top of the page.

True

True or False: With Rich Content Editor, you can edit the HTML code to style your text.

True

True or False: You can connect multiple surveys to one dashboard.

True

True or False: You can insert videos or images into the answer choices of a question.

True

True or False: You can re-download any previously created export as it existed on the original export creation date.

True

True or False: You must Save a theme to apply the theme's Look & Feel to your survey.

True

True or false: Dashboard Viewers cannot create new filters on a dashboard page.

True

When building your Display Logic with multiple statements, when should you use OR versus AND? Select all that apply.

Use and when you want multiple, or when you could use either/or statements

If you want to change the font size in only one question in your survey, you should...

Use the rich content editor for that question

When would you choose a level based hierarchy structure?

When your organization is defined by consistent levels

Yes or No: Can you export your raw data as a SPSS (Statistical Analysis Package) file?

Yes

You were using Edit Multiple, but after you collected a few responses you noticed it was gone. Why did this happen?

You began collecting actual responses

As a brand admin, which options do I have for allowing non-Qualtrics users to see my dashboard. (Select all that apply)

You can both export and email static files of dashboard pages to non Qualtrics users, but sharing live dashboards is restricted to individuals with Qualtrics accounts on your license.

How do the Partial Completion settings impact your ability to manually close Responses in Progress? Select all that apply.

You can set the response to automatically delete or record in these settings

A colleague was looking at your survey and observed that you setup Next button text that is different from the rest of the survey. How did you do this?

You changed the text in Block Options