Exam #1

T/F: A word's denotation refers to its literal, dictionary meaning

True

T/F: An ideal number of team members is five

True

T/F: Audiences can participate in your presentation by using the backchannel for online conversations

True

T/F: Communication is the process of sending and receiving verbal as well as nonverbal messages.

True

T/F: Face-to-face communication is strongly preferred over other forms of communication by three generations of workers and employees

True

T/F: Giving and receiving feedback should be part of every team's culture

True

T/F: Intranets are useful for engaging and listening to employees online

True

T/F: Multiculturalism refers to appreciating diversity among people, typically beyond differences in countries of origin

True

Which meeting format provides the best alternative for face-to-face meetings?

Video-based

First barrier of communication

Vocabulary

_____ skills are particularly important in today's workplace and crucial to your success in an organization

Writing

Email and text messaging are useful for:

1) Confirming deliveries and sending product alerts 2)providing fast client contact and advertising a new product or service 3)sending important information in a meeting and providing instant reminders

Nonverbal communication includes:

1) body movement and physical appearance 2)voice qualities and time 3)touch, space, and territory

Verbal Barriers include:

1) over abstraction, polarization, and inadequate knowledge or vocabulary 2)differences in language or interpretation 3)ambiguity and inappropriate use of expressions

What are the steps for team writing?

1)Identify project requirements 2)Draft the writing 3)Revise the writing

Team presentations require:

1)extensive planning 2)close coordination 3)measure of maturity and goodwill

Technology can be used for work in teams to:

1)improve work processes and collaboration 2)improve knowledge management and work outcomes 3)decrease the number of meetings and email messages

The flow of information from managers to their employees is called:

1)lateral communication 2)upward communication 3)downward communication

Examples of environmental noise include:

1)poor acoustics and extreme temperatures 2) too many meetings and projects 3)too many e-mails

To avoid anxiety, you should:

1)practice 2)develop a positive attitude 3)concentrate on friendly faces

To keep a meeting focused and productive, you should:

1)state the purpose of the meeting and review the agenda upfront. 2)disregard the length of the meeting if people want to stay. 3)cut off all discussion.

______ is the belief that an individual's own cultural group is superior

Ethnocentrism

Four reasons to give presentation

Explain, persuade, inform, ?

If interpersonal conflict develops into a permanent part of the group interactions, its best to:

address the conflict directly

Terms such as few, several, some, and as soon as possible may be considered ____ and too broad

ambiguous

T/F: Although instant and text messaging are commonly used for business communication today, most companies avoid using social media

False

T/F: By farm the most expressive part of your body is your right hand

False

T/F: Communication is a linear, static process

False

T/F: In business organizations, team writing is not commonly used for sales proposals

False

T/F: One way to succeed at making presentation is to "wing it"

False

T/F: Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees

False

T/F: Voice technologies and text messaging are poor choices for interpersonal communication at work

False

T/F: Your closing should introduce the topic, identify the purpose, and preview the presentation

False

According to one insurance company's definition, _____ is about respecting and valuing the unique dimensions each agent and employee adds to the organization

Inclusion

When faced with an ethical decision, you should ask yourself:

"Does my action comply with company policies and guidelines"

An appropriate reaction to a team's problems meeting deadline is:

"What can I do to help the team?"

Three factors, conflict, conformity, and ______, greatly affect a team's performance and how much team members enjoy working together

consensus

A full-scale rehearsal with visuals is ____ for team presentations

crucial

The meaning we attach to time depends on our _____ , our status, and the specific situation

culture

For smart companies, listening online isn't just about having a presence-its about

engaging customers

Use _____ meetings for the most important business interactions

face-to-face

T/F: One way to improve listening skills is to interrupt the speaker as often as possible

false

To listen more effectively, you should give the speaker your undivided attention, stay open-minded, involve yourself in the communication, and

refrain from interrupting

Communication consists of the communication need, sender, message, audience, and:

response

When communicating across generations in the workplace, you should:

think of the older worker as an individual rather than part of a stereotypical group

a tip for smartphone use is:

to avoid taking calls during meetings unless this is the norm

Effective openings include a quotation, question, hypothetical situation, story, startling fact or:

visual

Most business presentations include some:

visual support

We are such poor listeners because:

we have not been taught how to listen well

Businesspeople in both Asia and Latin American countries tend to favor long negotiations and slow deliberations

True

For direct plan presentation, you'll want your main points up front and reinforced throughout your slides

True

Make your team presentation look as though it were prepared and given by a single person

True

Your _____ should summarize the main points of your presentation, especially if it has been a long one

Closing

Saying about listening

Most people do not listen to understand they listen with the intent to respond

What should you memorize in a presentation

Opening and closing

We all interpret event through our own mental filter, and that filter is based on our unique knowledge, experiences, and:

Perspectives

Planning a presentation involves determining the purpose of the presentation, analyzing the audience, and:

Selecting a delivery method

Understanding one's own emotions and how they affect others recognizing one's strengths and limitations, and demonstrating self-confidence is an example of:

Self-awareness

When communicating with people from different cultures, whether at home or abroad, you should:

Show respect

____ backgrounds are best for slides

Simple

For important presentations, plan on a minimum of ____ run-throughs

Three

A meeting agenda helps focus the attention of both the facilitator and the participants

True

In a business environment, you need to consider _____ consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation

legal

Most presentations are to report, explain, persuade, or:

motivate