Exam 1 - ISTM 209
Which of the following is NOT an application used in social business? A. Communities B. Crowdsourcing C. Email D. Social networks E. Blogs and wikis
C. Email
A _____ is a senior manager who oversees the use of IT in the firm.
CIO
A ________ is a senior manager who oversees the use of IT in the firm
CIO
A ________ is a senior manager who oversees the use of IT in the firm.
CIO
What is emerging as a major business area of innovation that offers a flexible collection of computers on the Internet that can perform tasks previously performed on corporate computers?
Cloud computing
An online store asking you to complete a customer satisfaction survey to better understand its customers after making a purchase is primarily addressing which business objective?
Customer and Supplier Intimacy
Customers and suppliers are considered important elements of the information system as they provide key data. True or False?
False
_____ is output from an information system that is returned to key people who analyze it to, evaluate it, and refine inputs for the system.
Feedback
Which capability of social software allows users to use real-time information streams, status updates, and announcements?
Feeds and notifications
Which capability of social software allows users to use real-time information streams, status updates, and announcements?
Feeds and notifications
_______________________ is the functional business process responsible for managing cash accounts
Finance and Accounting
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?
Google Drive
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?
Google Drive
In this video, Samir describes how business executives us a BI application to drill down and see ________ data, the detail in the data such as data on a particular store or data on a particular item
Granular
Based on the information in this video, modern business intelligence reporting tools use ________ interfaces that display the results of data analysis
Graphical Dashboard
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever?
Growth of Outsourcing
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever?
Growth of outsourcing
What is the domestic exporter strategy characterized by?
Heavy centralization of corporate activities in the home country of origin
What is the domestic exporter strategy characterized by?
Heavy centralization of corporate activities in the home country of origin
supply chain management systems SCM
Help manage relationships with their suppliers share information about orders, production, inventory levels, and delivery of products and services
What is Human resources primarily responsible for?
Hiring employees and employee benefits
What are the four generic information system strategies for dealing with competitive forces?
Low-cost leadership, product differentiation, focus on market niche, and strengthening customer and supplier intimacy
What are the four generic information system strategies for dealing with competitive forces?
Low-cost leadership, product differentiation, focus on market niche, and strengthening customer and supplier intimacy
Which of the following is NOT a step in the problem-solving process?
Solution analysis
If you are solving a problem using the problem solving model, the phase where you identify as many possible solutions as possible would represent _____ phase.
Solution design
The problem solving model consists of problem identification, solution design, _____, and implementation.
Solution evaluation and choice
What is the advantage of having a centralized information services department, which operates as a separate department similar to other departments?
This is more likely to produce more compatible systems and more coherent long-term systems development plans.
_____ refers to the use of social networking to extend a business' collaboration efforts in order to engage and connect better with their employees, suppliers, and/or their customers.
Social business
________________ commonly involves sites like Twitter and Facebook to collaborate with customers.
Social business
Which of the following best describes social business?
Social business is the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers, and enhance collaborative work.
Which of the following statements about collaboration and social business is false?
Social business typically hampers collaborative work, rather than encouraging it.
Business firms invest heavily in information systems to achieve six strategic business objectives. Which of the following is not one of those business objectives?
Technological superiority
____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.
Business process reengineering
____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.
Business process reengineering
What is the advantage of having a centralized information services department, which operates as a separate department similar to other departments?
This is more likely to produce more compatible systems and more coherent long-term systems development plans.
What is the advantage of having a centralized information services department, which operates as a separate department similar to other departments?
This is more likely to produce more compatible systems and more coherent long-term systems development plans.
Walmart's decision to build fulfillment centers illustrates which force in Porter's Five Forces Model?
Threat of new entrants
ESS, DSS, and MIS systems all fall under the generic term of _______ systems as they help with the decision making process.
business intelligence
Which of the following is NOT an impact of the Internet on competitive forces and industry structure? a. Reduces barriers to entry b. Widens the geographic market, increasing the number of competitors c. Reduced the price of products and services d. Shifts bargaining power to customers due to availability of global price and product information e. Enables new substitutes to emerge with new approaches to meeting needs and performing functions
c. Reduced the price of products and services
middle management
carries out the programs and plans of senior management scientists and knowledge workers
social software capability
chart pg 63
solution evaluation and choice
choosing best solution for your business factor cost, feasibility, length of time etc.
A collection of computers on the Internet that allow for innovations such as software as a service (SaaS) is simply called (the):
cloud
What is emerging as a major business area of innovation that offers a flexible collection of computers on the Internet that can perform tasks previously performed on corporate computers?
cloud computing
technology changes
cloud computing big data and the Internet of Things mobile digital platforms compete with PC as a business system
_____ refers to the use of social networking to extend a business' collaboration efforts in order to engage and connect better with their employees, suppliers, and/or their customers.
collaboration
IBM notes
collaborative software system with capabilities for sharing calendars, email, messaging, and online meetings
Which of the following is NOT a way that information systems provide a competitive advantage?
collecting and storing large amounts of data
value web
collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively
input
collects raw data from organization or external environment
outsourcing and offshoring
common offshore outsourcing projects involve production programming and system maintenance programming work
benchmarking
comparing efficiency and effectiveness of your business processes against strict standards and then measuring performance against those standards
multinational
concentrates financial mgmgt and control out of a central home base while decentralizing production, sales, and marketing. products and services on sale in different countries are adapted to suit local market conditions
producer quality
conformance to specs or the absence of variation from those specs
computer software
consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system
data management technology
consists of the software governing the organization of data on physical storage media
business intelligence
contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions
processing
converts raw data to meaningful form
switching costs
cost of switching from one product or service to a competitor
enterprise social networking tools
create business value by connecting the members of an organization through profiles, updates, and notifications
knowledge workers
create new knowledge for the firm such as engineers scientists or architects
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system is to improve ______________________.
customer service and the quality of the product
customer and supplier intimacy
customer- knows your customer and serve their particular needs and wants supplier-more a business engages suppliers the better the suppliers can provide vital inputs
For the sale of online used textbooks with many suppliers and low cost to switch to a different supplier, is an example of:
customers having a lot of power.
A secretary assisting management is considered a _____ worker.
data
In its simplest form, ___________ represents streams of raw facts with limited usefulness until organized
data
In its simplest form, ___________ represents streams of raw facts with limited usefulness until organized.
data
information
data shaped into a form that is meaningful and useful to humans
strategic choice
decision of what to produce
Management Information System
designates a specific category of information systems serving middle management reports about the organizations current performance
digital dashboard
displays on a single screen graphs and charts of key performance indicators for managing a company
competitive advantage
doing something better than your competitors
ABB implemented a __________ system to help staff more effectively locate information about company projects and initiatives.
dynamic knowledge sharing
best practices
identified by consulting companies and research most successful solutions or problem-solving methods for consistently and effectively achieving a business objective
steps to BPM
identify processes for change analyze existing processes design the new process implement new process continuous measurement
Which of the following statements represents a responsibility of the sales and marketing functional area?
identifying customers
Which of the following statements represents a responsibility of the sales and marketing functional area?
identifying customers
sales and marketing
identifying customers making customers aware of product selling product
The final phase of the problem solving model is the ___________ phase
implementation
business process management
improve business processes continuously never concluded because continuous improvement
operational excellence
improve their efficiency of operations to achieve higher profitability walmart and amazon spend money to make sure suppliers know when to restock item
Automobiles have the opportunity to use computer-aided design (CAD) to create virtual models of parts and even prototype vehicles. This use of information systems to improve quality is related to ______________________.
improving design quality and precision
Chief Security Officer CSO
in charge of information system security for the firm and is responsible for enforcing the firm's information security policy
survival
information systems are necessities for doing business sometimes
Information systems, management information systems, information technology, information management, and computer information systems are often confused with one another. Which of these focuses primarily on hardware and software?
information technology
When Julie describes calculating the average number of cookies sold in February, she is describing an example of obtaining_______ from ________
information; data
3 activities in an information system
input, processing, and output
technology dimension of problems
insufficient and aging hardware, outdated software, not enough database capacity etc.
enterprise system ERP
integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system
telepresence
integrated audio and visual environment that allows a person to give the appearance of being present at a location
intranets
internal corporate networks based on internet technology
conversations
key word in social business
computer literacy
knowledge of information technology
people dimension of problems
lack of employee training, difficulties evaluating performance, legal and regulatory compliance, work environment etc.
information systems managers
leaders of teams of programmers and analysts managers of computer operations and data entry
network
links two or more computers to share data or resources such as a printer
business process
logically related tasks and behaviors for accomplishing work
4 business strategies with Information systems
low cost leadership product differentiation focus on market niche customer supplier intimacy pg 85
4 elements to critical thinking
maintaining doubt and suspending judgement being aware of diff perspectives testing alternatives and letting experience guide being aware of organizational and personal limitation
support activities
make the delivery of the primary activities possible infrastructure HR technology procurement
Total quality management TQM
make the quality the responsibility of all people and functions within an organization
senior management
makes long-range strategic decisions about products and services and ensures financial performance of the firm
Accountants rely heavily on information systems to do all of the following EXCEPT ________
manage financial investments
_____ is the largest single group in the U.S. business labor force and this group dramatically benefits from information to help with the decision making process.
management
_____________ is the largest single group in the U.S. business labor force and this group dramatically benefits from information to help with the decision making process.
management
_______________________ are the functional business processes responsible for quality assurance.
manufacturing and production
4 functions of every business
manufacturing and production sales and marketing human resources finance and accounting
Checking for quality and paying creditors would fall within which two functional areas?
manufacturing and production, and finance and accounting
Among fields such as accounting, finance, marketing, and others, which has undergone the most change because of technology in the past 5 years?
marketing
Among fields such as accounting, finance, marketing, and others, which has undergone the most change because of technology in the past 5 years?
marketing
six sigma
measure of quality, representing 3.4 defects per million opportunities
management changes
mgmt adopts online collaboration and social networking software business intelligence applications accelerate virtual meetings proliferate
network economics
model of strategic systems on the concept of a network when adding another participant entails zero marginal cost and much larger marginal gains
Apple's ITunes and a traditional music store have very different business ___________ with regards to how they produce and deliver products to customers.
models
primary activities
most directly related to the production and distribution of the firm's products and services which create value for the customer inbound logistics operations sales and marketing service outbound logistics
customer quality
much broader durability, safety, ease to use and quality of service
transnational
nearly all the value added activites are managed from a global perspective without reference to national borders
information technology IT structure
provides foundation or platform on which the firm can build its specific information systems
In this video, Samir describes the role of the business intelligence team in three primary actives that include data acquisition, data analysis, and
publishing results
Six sigma is a specific measure of _________, representing ____________________.
quality; 3.4 defects per million opportunities
Six sigma is a specific measure of _________, representing ____________________.
quality; 3.4 defects per million opportunities
business process reengineering BPR
radical rethinking and redesign of business processes
virtual worlds
real world people represented by avatars meet, interact, and exchange ideas at these virtual locations
As Julie explains to Trey, she needs sales data in order to play future cookie production. Based on her explanation, data is defined as
recorded facts or figures
how information systems improve quality
reduce cycle time and simplify production process benchmark use customer demands to improve products and services improve design quality and precision improve production precision and tighten production tolerances
change management
refers to the many techniques used to bring about successful change in a business can be part of implementation
end users
representatives of departments outside for the information systems group for whom applications are developed
Chief knowledge officer CKO
responsible for firm's knowledge management program
operational management
responsible for monitoring the daily activities of the business
data workers
secretaries or clerks assist administrative work at all levels of firm
world wide web
service the internet provides that uses universally accepted standards for storing, retrieving, formatting, and displaying info
information system
set of interrelated components that collect, process, store, and distribute information to support decision making, coordinating, and control in an organization
_____ commonly involves sites like Twitter and Facebook to collaborate with customers.
social business
_____ refers to the use of social networking to extend business' collaboration efforts in order to engage and connect better with their employees, suppliers, and/or their customers
social business
organization changes
social business telework gains momentum in the workplace co-creation of business value
If you are solving a problem using the problem solving model, the phase where you identify as many possible solutions as possible would represent the ___________ phase
solution design
The problem solving model consists of problem identification, solution design, ________________, and implementation.
solution evaluation and choice
data
streams of raw facts before they have been organized and arranged
competitive forces from internet
substitute products or services customers bargaining power suppliers bargaining power threat of new entrants positioning of rivalry among existing competitors
disruptive technologies
substitute products that perform as well or better than anything currently produced
collaboration and business platforms
suites of software products providing multifunction platforms for collaboration and social business among teams of employees from many locations
An example of the business objective ___________ would include one online coin shop offering a free app that can detect fake coins, and all other online stores following this strategy or potentially going out of business
survival
An example of the business objective ___________ would include one online coin shop offering a free app that can detect fake coins, and all other online stores following this strategy or potentially going out of business.
survival
enterprise applications
systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management
3 changes new with information systems
technology management organizations
mass customization
the ability to offer individually tailored products or services using the same production resources as mass production
In the Datacard Case, the company decided on a complete business process transformation. An example of a successful business process redesign described in the case included ________________.
the distribution of pricing to Datacard's partners
In the Datacard Case, the company decided on a complete business process transformation. An example of a successful business process redesign described in the case included ________________.
the distribution of pricing to Datacard's partners
When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, ________________________, and the growth of cloud computing.
the growing use of big data
systems analyst
the principal liaison between the information systems groups and the rest of the organization translate business problems and requirements into information requirements
critical thinking
the sustained suspension of judgment with an awareness of multiple perspectives and alternatives
cycle time
total elapsed time from the beginning of a process to its end
The acronym related to organizational improvements, TQM, stands for ____________________.
total quality management
output
transfers processed info to people who use it
mgmt information system MIS
tries to achieve broader information systems literacy deals with behavioral issues as well as technical
interorganizational system
type of SCM automate the flow of information across organizational boundaries
problem identification
understand what kind of problem exists
E business
use of digital technology and the internet to execute the major business processes in the enterprise includes e commerce
social business
use of social networking platforms to engage employees, customers, and suppliers
virtual company
uses network to link people, assets, and ideas to ally with other companies to distribute products and services
virtual meeting systems
videoconferencing technologies
efficient customer response system
walmart's continuous replenishment system directly links consumer behavior to distribution and production and supply chains
wikis
website that makes it easy for users to contribute and edit text
collaboration
working with others to achieve shared and explicit goals
With new laws requiring the storage of emails and other important documents, estimates of information systems storage now exceeds 1.8:
zettabytes
Technology, economy, politics, and global changes are typically classified best by which of the following?
Broad, general, external environment groups that influence an organization's strategy
With E-commerce and the Internet, which of the following depicts a trend in advertising?
E-commerce and Internet advertising have grown while traditional advertising and commerce have remained flat.
What are the four generic information system strategies for dealing with competitive forces?
Low-cost leadership, product differentiation, focus on market niche, and strengthening customer and supplier intimacy
What are the dimensions of information systems?
Organizations, People, and Information Technology
The order fulfillment process involves which of the following functional areas of the business?
Sales, accounting, manufacturing, and production
Technology, economy, politics, and global changes are typically classified best by which of the following?
broad,general, external env
Six sigma is a specific measure of _________, representing ____________________.
quality; 3.4 defects per million opportunities
Which of the following is NOT part of the description of a value web?
They promote communication among units
improved decision making
provide managers to use real time data from marketplace when making decisions
solution design
2nd step consider as many solutions as possible, most successful solutions result from an integrated approach
Which of the following most accurately describes an information system
A set of components that gather, analyze, store, and utilize information for making better decisions for a firm
Which of the following accurately describes an information system?
A set of components that gather, analyze, store, and utilize information for making better decisions for a firm
Accountants rely heavily on information systems to do all of the following EXCEPT _____. A. Manage financial investments B. Organize data C. Perform financial analysis D. Create financial records E. Summarize transactions
A. Manage financial investments
Because important financial documents are required to be submitted via the Internet in formats such as XBRL, ______________ has been impacted by information systems.
Accounting
_____ is an emerging area where data is organized in a meaningful way to help managers make data-driven business decisions.
Business intelligence
_______________ is an emerging area where data is organized in a meaningful way to help managers make data-driven business decisions.
Business intelligence
______ is the acronym related to a leading model for improving business processes to enhance competitiveness.
BPM
______ is the acronym related to a leading model for improving business processes to enhance competitiveness.
BPM
As David explains to Lauren, which of the following can force a business and its competitors to compete on price
Bargaining power of buyers
Companies often use information systems to improve quality by ______________ as a way to set standards for products and services against predefined standards.
Benchmarking
Companies often use information systems to improve quality by ______________ as a way to set standards for products and services against predefined standards.
Benchmarking
Businesses in America will spend approximately $600 _____ on hardware, software, and telecommunications equipment in 2015.
Billion
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a:
Business
An automobile rental company interested in learning and adapting to the needs of its customers is focusing on the business driver:
Customer and Supplier Intimacy
Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________
Dashboard
An automobile rental company interested in learning and adapting to the needs of its customers is focusing on the business driver.
Customer and Supplier Intimacy
Which of the following is NOT a way that information systems provide a competitive advantage?
Collecting and storing large amounts of data
A _____ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps.
Community
A ______________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps.
Community
Which of the following business problems is NOT a problem in the technology dimension?
Complexity of task
____________ is the final and ongoing step of the business process management model.
Continuous measurement
____________ is the final and ongoing step of the business process management model.
Continuous measurement
When a firm does something in which they are a world-class leader, that activity would be considered to be a _____________ for the company.
Core Competency
When a firm does something in which they are a world-class leader, that activity would be considered to be a_____________ for the company.
Core competency
When a firm does something in which they are a world-class leader, that activity would be considered to be a _____________ for the company.
Core competency
In this video dramatization, Julie and Trey discuss the need to document any changes they make to a cookie recipe. If they change the recipe for red velvet cookies and don't change the list of ingredients they use for the procurement of inputs, this is an example of failure of data to be
Correct
An online store asking you to complete a customer satisfaction survey to better understand its customers after making a purchase is primarily addressing which business objective?
Customer & supplier intimacy
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system is to improve ______________________.
Customer service and the quality of the product
Which of the following is false about information systems?
Customers and suppliers are considered important elements of the info system as they provide key data
For the sale of online used textbooks with many suppliers and low cost to switch to a different supplier, is an example of:
Customers having a lot of power
______________ is the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand.
Cycle time
______________ is the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand
Cycle time
A secretary assisting management is considered a _________ worker.
Data
In its simplest form, _____ represents streams of raw facts with limited usefulness until organized.
Data
Which of the following entities is NOT a part of the firm's environment? A. Customers B. Suppliers C. Stockholders D. Employees E. Competitors
D. Employees
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever? A. Changing scope of the film B. Changing culture of work and business C. Changing organization of the firm D. Growth of outsourcing E. Emphasis on innovation
D. Growth of outsourcing
Which of the following is FALSE about the needs for information by different groups in an organization? A. Operational managers need transactional level information B. Middle managers need information about specific functional areas C. Senior managers need summary information about the performance of the firm D. Knowledge workers need access to financial performance information E. Service workers need access to customer records information
D. Knowledge workers need access to financial
Which of the following is FALSE about the information systems occupations through 2022? A. There will be a 15 percent growth in information systems manager jobs in the U.S. B. The information systems field is one of the most fast-changing and dynamic of all the business professions C. Five of the top 20 fastest growing occupations are in information systems D. Offshore outsourcing will decrease demand in the U.S. for managerial IS positions E. Network systems and data communications analysts jobs will grow by 12 percent
D. Offshore outsourcing will decrease demand in the U.S. for managerial IS positions
Which of the following is NOT an element of critical thinking? A. Testing alternatives and letting experience guide B. Being aware of different perspectives C. Being aware of organizational and personal limitations D. Providing iterative feedback E. Maintaining doubt and suspending judgment
D. Providing iterative feedback
Examining a map that depicts different colors based on flu outbreaks is an example of a digital _____.
Dashboard
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following?
Decision making and control in an organization
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following?
Decision making and control in an organization
Which of the following is NOT an example of disruptive technologies?
Digital Television
Which of the following is NOT an example of disruptive technologies?
Digital television
If Koa's Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country, it is said to have a _____ global strategy.
Domestic exporter
If Koa's Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country, it is said to have a ___________ global strategy
Domestic exporter
ABB implemented a _____ system to help staff more effectively locate information about company projects and initiatives.
Dynamic knowledge sharing
ABB implemented a __________ system to help staff more effectively locate information about company projects and initiatives
Dynamic knowledge sharing
What solution would a corporation use if they had a collection of mostly older systems which they wanted to connect to one another?
Enterprise applications
With E-commerce and the internet, which of the following depicts a trend in advertising?
E-commerce and Internet advertising have grown while traditional advertising and commerce have remained flat.
Someone visiting a government website to purchase a fishing license is specifically an example of:
E-government
Someone visiting a government website to purchase a fishing license is specifically an example of:
E-government
Which of the following business problem in the technology dimension? A. Rapid technological change B. Incompatibility of old systems C. Outdated software D. Inadequate database capacity E. Complexity task
E. Complexity task
Which of the following is NOT considered to be a typical people problem? A. Work environment B. Difficulties of evaluating performance C. Lack of employee training D. Wrong incentives E. Political conflict
E. Political conflict
Which of the following is NOT a step in the problem-solving process? A. Solution design B. Solution evaluation and choice C. Problem identification D. Implementation E. Solution analysis
E. Solution analysis
eBay is an example of a/n _____ because it sells products over the internet.
Electronic commerce
eBay is an example of a/n ___________ because it sells products over the Internet
Electronic commerce
Which of the following is NOT an application used in social business?
Which of the following entities is NOT a part of the firm's environment?
Employees
Enterprise System are also known as _____.
Enterprise Resource Planning (ERP) Systems
Enterprise Systems are also know as___________.
Enterprise Resource Planning Systems(ERP) These systems integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system
What solution would a corporation use if they had a collection of mostly older systems which they wanted to connect to one another?
Enterprise applications
The four major functions of business include manufacturing/production, sales/marketing, finance/accounting, and
Human Resources
Which of the following is NOT an example of a primary activity in the value chain?
Human resource management
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and _________________.
Human resources
Which of the following is NOT an example of a primary activity in the value chain?
Human resources management
Which of the following statements represents a responsibility of the sales and marketing functional area?
Identifying customers
The final phase of the problem solving model is the _____ phase.
Implementation
The final phase of the problem solving model is the ___________ phase.
Implementation
A manager upset that he or she is not receiving forecasts, sales projections, or appropriate dashboards is expressing frustration for having poor _____ business driver.
Improved Decision Making
A manager upset that he or she is not receiving forecasts, sales projections, or appropriate dashboards is expressing frustration for having a poor ______________ business driver:
Improved Decision Making
A manager upset that he or she is not receiving forecasts, sales projections, or appropriate dashboards is expressing frustration for having a poor ______________ business driver:
Improved decision making
Automobiles have the opportunity to use computer-aided design (CAD) to create virtual models of parts and even prototype vehicles. This use of information systems to improve quality is related to______________________.
Improving design quality and precision
Automobiles have the opportunity to use computer-aided design (CAD) to create virtual models of parts and even prototype vehicles. This use of information systems to improve quality is related to ______________________.
Improving design quality and precision
Information systems, management information systems, information technology, information management, and computer information systems are often confused with one another. Which of these focuses primarily on hardware and software?
Information Technology focuses primarily on hardware and software
Information systems, management information systems, information technology, information management, and computer information systems are often confused with one another. Which of these focuses primarily on hardware and software?
Information Technology
A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services.
Innovation
A key of collaboration is _____, which focuses on deriving better and more unique ideas for products and services.
Innovation
In this video dramatization, David diagrams Michael Porter's Five Forces Model. The force at the center of this model that is affected by the other forces is the
Intensity of Rivalry within the industry
IoT stands for the:
Internet of things
What primary goal does the San Francisco Giants' "dynamic ticket pricing" help accomplish?
It allows ticket prices to fluctuate according to demand
What primary goal does the San Francisco Giants' "dynamic ticket pricing" help accomplish?
It allows ticket prices to fluctuate according to demand.
Based on the information in this video, which of the following describes high quality data?
It is correct, current, and complete
Which of the following is FALSE regarding the description of business process management (BPM)?
It works on increasing process throughput and quality
_____ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.
Knowledge management systems
__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.
Knowledge management systems
__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.
Knowledge management systems
Which of the following is FALSE about the needs for information by different groups in an organization?
Knowledge workers need access to financial performance information
Which of the following is FALSE about the needs for information by different groups in an organization?
Knowledge workers need access to financial performance information.
What are the four elements of critical thinking?
Maintaining doubt and suspending judgment, Being aware of different perspectives, Testing alternatives and letting experience guide, and Being aware of organizational and personal limitations
Accountants rely heavily on information systems to do all of the following EXCEPT _______
Manage financial investments
_____________ is the largest single group in the U.S. business labor force and this group dramatically benefits from information to help with the decision making process.
Management
What is the name for the field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?
Management information systems
What is the name for the field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?
Management information systems
Which is an example of a business using information systems for customer intimacy?
Mandarin Oriental Hotel's customer-preference tracking system
Which is an example of a business using information systems for customer intimacy?
Mandarin Oriental Hotel's customer-preference tracking system
Checking for quality and paying creditors would fall within which two functional areas?
Manufacturing and Production, and finance and accounting
_______________________ are the functional business processes responsible for quality assurance.
Manufacturing and production Manufacturing and production are responsible for assembling the product, checking for quality, and producing bills of material
Among fields such as accounting, finance, marketing, and others, which has undergone the most change because of technology in the past 5 years?
Marketing
_________________ has been impacted by information systems as things like traditional guest comment cards are transformed into online guest comment card
Marketing
_________________ has been impacted by information systems as things like traditional guest comment cards are transformed into online guest comment cards.
Marketing
If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, is said to have a _____ global strategy.
Multinational
If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, is said to have a ___________ global strategy
Multinational
If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, is said to have a ___________ global strategy.
Multinational
A networked system configuration supports which of the following international business strategies?
Multinational and transnational
A networked system configuration supports which of the following international business strategies?
Multinational and transnational
Expansion to global markets requires more coordination of resources for a firm to create their goods. This has transformed the need for information systems for the field of ________________.
Operations Management
Transnational firms have no single national headquarters but instead have many regional headquarters and perhaps a world headquarters. What is the transnational strategy characterized by?
Nearly all the value-adding activities are managed from a global perspective without reference to national borders.
Outsourcing to domestic U.S. firms and _____________ outsourcing are both considered ways to reduce costs by US organizations.
OFFSHORE There are two kinds of outsourcing: outsourcing to domestic U.S. firms and offshore outsourcing to low-wage countries such as India, China, and eastern European countries. Even this distinction blurs as domestic service providers, such as IBM, develop global outsourcing centers in India.
Which of the following is FALSE about the information systems occupations through 2022?
Offshore outsourcing will decrease demand in the U.S. for managerial IS positions.
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage countries, possibly reducing job opportunities within the U.S.
Offshoring
___________________ is a business driver which focuses on ways to achieve better efficiencies to increase profits.
Operational Excellence
___________________ is a business driver which focuses on ways to achieve better efficiencies to increase profits
Operational excellence
_____ is a business driver which focuses on ways to achieve better efficiencies to increase profits.
Operational exellence
What are the major objectives that businesses use information systems to achieve?
Operational excellence, new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day surviva
What are the dimensions of information systems?
Organizations, People, and Information Technology
Regarding dimensions of business problems, a lack of properly trained employees is considered a ______________ dimension
People
Which of the following is NOT considered to be a typical people problem?
Political conflict
Which type of activity within the value chain model is directly related to the production and distribution for afirm's products and services?
Primary activities
Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services?
Primary activities
The Problem-Solving Model consists of __________________, solution design, solution evaluation and choice, and implementation.
Problem Identification
The Problem-Solving Model phase where you determine a performance discrepancy that might be caused by an outdated system is the ________ phase
Problem Identification
What are the steps of the Problem Solving Process
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
What are the steps of the problem solving process?
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
Business ______________ are the strategized steps and activities that are coordinated within an organization.
Processes
What is the name for the process of converting raw data into a more meaningful form?
Processing
What is the name for the process of converting raw data into a more meaningful form
Processing
What is the name for the process of converting raw data into a more meaningful form?
Processing
Which of the following is NOT an element of critical thinking?
Provide iterative feedback
Which of the following is NOT an element of critical thinking?
Providing iterative feedback
______________ is a term, when described from a customer perspective, that involves demanding durability, safety, ease of use, as well as service effectiveness and responsiveness.
Quality
______________ is a term, when described from a customer perspective, that involves demanding durability, safety, ease of use, as well as service effectiveness and responsiveness
Quality
Which of the following is NOT an impact of the Internet on competitive forces and industry structure?
Reduces the price of products and services
The order fulfillment process involves which of the following functional areas of the business?
Sales, accounting, manufacturing, and production
The order fulfillment process involves which of the following functional areas of the business?
Sales, accounting, manufacturing, and production
Porter's Five Forces Model states that the intensity of the competitive forces determines all of the following EXCEPT industry ________.
Segmentation
Porter's Five Forces Model states that the intensity of the competitive forces determines all of the following EXCEPT industry ________.
Segmentation
Porter's Five Forces Model states that the intensity of the competitive forces determines all of the following EXCEPT industry ________.
Segmentation
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called ______________.
Six sigma
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called ______________
Six sigma
_____ commerce is a way for individuals to provide feedback and reviews about products and services.
Social
___________ commerce is a way for individuals to provide feedback and reviews about products and services.
Social
_______________ commonly involves sites like Twitter and Facebook to collaborate with customers
Social Business
Based on the information provided in this video, Porter's Five Forces Model is useful to analyze a business and identify its
Strategic position within its industry
According to David, Walmart negotiates with manufacturers and wholesalers to keep their profit margins low so that Walmart can offer lower prices to its customer. This is an example of
Strong bargaining power of buyers
Which of Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?
Substitute Products and services
Which of Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?
Substitute products and services
Which of Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?
Substitute products and services
If a competitor to your business introduces an effective product or service (i.e., when Citibank first introduced the ATM), your need to follow is considered an example of the business driver.
Survival
If a competitor to your business introduces an effective product or service (i.e., when Citibank first introduced the ATM), your need to follow is considered an example of the business driver:
Survival
_________________ are information systems professionals who help bridge the relationships between programmers and end users to identify requirements for improved systems.
System analysts
_____ are information systems professionals who help bridge the relationships between programmers and end users to identify requirements for improved systems.
Systems analysts
_________________ are information systems professionals who help bridge the relationships between programmers and end users to identify requirements for improved systems.
Systems analysts
In the Datacard Case, the company decided on a complete business process transformation. An example of a successful business process redesign described in the case included ________________.
The distribution of pricing Datacard's partners
When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, _____ and the growth of cloud computing.
The growing use of big data
When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, ________________________, and the growth of cloud computing.
The growing use of big data
According to Samir's explanation to Ryan, all of the following statements about data marts are true except
They are larger than data warehouses
The acronym related to organizational improvements, TQM, stands for ____________________.
Total quality management
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts.
Transaction Processing systems
_____ focus on day-to-day operations of a business including managing sales, payroll, and receipts.
Transaction processing systems
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts.
Transaction processing systems
If Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, it is said to have a ___________ global strategy.
Transnational
If Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, it is said to have a ___________ global strategy.
Transnational
With new laws requiring the storage of emails and other important documents, estimates of information systems storage now exceeds 1.8
Zettabytes
With new laws requiring the storage of emails and other important documents, estimates of information systems storage now exceeds 1.8:
Zettabytes
As Julie explains to Trey, she needs information obtained from high quality data to help her make good decisions. Which of the following four documents would not be a good source of information for Julie?
a social media report that shows the total number of "likes" for each cookie
Which of the following is NOT an example of a primary activity in the value chain? a. Human resources management b. Marketing c. Inbound logistics d. Outbound logistics e. Customer service
a. Human resources management
Because important financial documents are required to be submitted via the Internet in formats such as XBRL, ______________ has been impacted by information systems.
accounting
core competency
activity for which a firm is an industry leader, best in class leader
3D printing
additive manufacturing makes objects layer by layer
porter's 5 forces model
all about the firm's general business environment the firm and competitors new market entrants suppliers substitute products customers
Based on the information in this video, which of the following is the most accurate description of a business intelligence system?
an information system that processes data into information containing patterns, relationships, and trends
new products, services, and business models
apple making own itunes store and music evolving
e government
application of the internet and networking technologies to enable government and public sector agencies relationships with citizens, businesses, and other arms of government digitally
manufacturing and production
assembling and checking the product producing bill of materials
computer aided design system CAD
automates the creation and revision of designs, using computers and sophisticated software
Which of the following is NOT an example of disruptive technologies? a. Personal computers b. Digital television c. Digital photography d. Software as a web service e. World wide web
b. Digital television
For technology, which are the three interrelated advances that make MIS so exciting now and into the future?
big data, cloud computing, & the mobile digital platform
Businesses in America will spend approximately $600 ____________ on hardware, software, and telecommunications equipment in 2015.
billion
information system literacy
broader understanding of info system that understands the people and org that use it
Microsoft sharepoint
browser based collaboration and document management platform combined with powerful search engine that is installed on corporate servers
implementation
building the solution and introducing it into the organization purchasing/building software and hardware, testing, trained, documentation
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a
business
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a
business
ESS, DSS, and MIS systems all fall under the generic term of _____ systems as they help with the decision making process.
business intelligence
Which of the following is NOT a way that information systems provide a competitive advantage? a. Making business processes more reliable b. Lowering operating costs c. Allowing customers to be locked in d. Raising the barriers to entry by enhancing the product/service e. Collecting and storing amounts of data
e. Collecting and storing amounts of data
Which of the following is FALSE regarding the description of business process management (BPM)? a. It needs to analyze existing processes for designing new processes. b. It is an approach to business that aims to continuously improve business processes. c. It requires the identification of processes to change d. It is never concluded because continuous improvement continual change e. It works on increasing process throughout and quality
e. It works on increasing process throughout and quality
Which of the following is NOT part of the description of a value web? a. They are a collection of independent firms that use information technology to coordinate their value chains. b. They synchronize the business processes of customers, suppliers, and trading partners. c. They are flexible and adaptive to changes in supply and demand. d. They are more customer-driven and operate in a less linear fashion than the traditional value chain. e. They promote communication among units.
e. They promote communication among units.
tools and technology for collaboration
email and IM wikis virtual worlds collaboration and social business platforms
knowledge management systems KMS
enable organizations to manage processes better for capturing and applying knowledge and expertise make knowledge in firm available wherever
What solution would a corporation use if they had a collection of mostly older systems which they wanted to connect to one another?
enterprise applications
4 major enterprise applications
enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems
_____ is output from an information system that is returned to key people who analyze it to, evaluate it, and refine inputs for the system.
feedback
_______________________ is the functional business process responsible for managing cash accounts.
finance and acct
Decision-support systems DSS
focus on problems that are unique and rapidly changing non routine
Chief data officer CDO
for enterprise-wide governance and usage of information to maximize the value of organization's data
information systems department
formal organizational unit responsible for information technology services maintaining hardware, software, data storage, and networks
culture
fundamental set of assumptions, values, and ways of doing things each org has unique culture
internet
global network or networks that uses universal standards to connect millions of networks in more than 230 countries
cloud collaboration services
google tools and cyberlockers
teams
have specific mission that someone in the business assigned to them
franchisers
have the product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and HR
domestic exporteer
heavy centralization of corporate activities in the home country of origin
Customer relationship management systems CRM
help manage relationship with customers sales marketing and service to optimize revenue, customer satisfcation, and customer retention
Executive support systems ESS
help senior management make these decisions address nonroutine decisions requiring judgment, evaluation, and insight because there's no agreed upon decision
value chain model
highlights specific activities in the business where competitive strategies can best be applied
programmers
highly trained technical specialists who write the software instructions for computers
human resources
hiring employees evaluating job performance enrolling employees in benefits plans
business model
how a company produces, delivers, and sells a product or service to create wealth
Outsourcing to domestic U.S. firms and _____________ outsourcing are both considered ways to reduce costs by US organizations.
offshore
cyberlockers
online file sharing services that allow users to upload files to secure online storage sites Microsoft OneDrive and Dropbox
email and IM
operates on computers and wireless mobile devices and includes file sharing and message transmitting
6 business drivers of information systems
operational excellence new products services and business models customer and supplier intimacy improved decision making competitive advantage survival
Expansion to global markets requires more coordination of resources for a firm to create their goods. This has transformed the need for information systems for the field of ________________.
operations mgmt
business environment graph
organization surrounded by stockholders, customers, suppliers, regulations, competitors surrounded by technology and science, international change, politics, economy
3 different dimensions of business problems
organizational, technological, people
3 dimensions of information systems
organizations, people, and technology
organizational dimension of problems
outdated processes, unsupportive culture and attitudes, political, complexity of tasks etc.
feedback
output returned to appropriate members of org to help them evaluate or correct the input
Chief information officer CIO
oversees the use of information technology in the firm
how information systems will affect business careers
pages 25-26
E commerce
part of e business that deals with buying and selling goods and services over the internet
finance and accounting
paying creditors creating financial statements managing cash accounts
Transaction Processing Systems TPS
performs and records the daily routine transactions necessary to conduct business such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping
business applications
pg 58
time/space collaboration and social tool matrix
pg 63
6 steps to choosing a collaboration software
pg 65
global business organization and systems chart
pg 95
reasons collaboration is important
pgs 56-57
networking and telecommunications technology
physical and software, links the various piece of hardware and transfers data from one physical location to another
computer hardware
physical equipment used for input, processing, and output activities in an information system
extranets
private intranets extended to authorized users outside the organization to coordinate their activities with other firms
The Problem-Solving Model consists of __________________, solution design, solution evaluation and choice, and implementation.
problem identification
The Problem-Solving Model phase where you determine a performance discrepancy that might be caused by an outdated system is the ________ phase.
problem identification
4 step problem solving process by using information systems
problem identification solution design solution evaluation and choice implementation constant feedback throughout
problem solving is a
process not an event
Business ______________ are the strategized steps and activities that are coordinated within an organization.
processes
production or service workers
produce the product and deliver the service
quality
producer and consumer perspectives
benefits of collaboration
productivity quality innovation customer service financial performers pg 59
Enterprise Systems are also known as ________________.
Enterprise Resource Planning (ERP) Systems
What is a Social Business?
Use of social networking platforms to engage employees, customers, and suppliers
Which of the following is not one of the ways information systems help companies compete?
Focusing on appealing to a wide range of consumers
a type of Web site that makes it easy for users to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques.
Wikis
Enterprise social networking tools are best defined as __________.
tools that create business value by connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses
If you include hardware, software, networking, and necessary management consulting, this amounts to over ________ in 2015 in the United States.
1 trillion
There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. What are the four steps (in sequence) involved in the problem-solving process?
1. Problem identification 2. Solution design 3. Solution evaluation and choice 4. Implementation
Information systems and the Internet can help companies operate internationally by facilitating coordination of geographically dispersed units of the company and communication with faraway customers and suppliers. There are four ways of organizing business internationally: domestic exporter, multinational, franchiser, and transnational. In which strategy are nearly all the value-adding activities managed from a global perspective without reference to national borders, optimizing sources of supply and demand wherever they appear and taking advantage of any local competitive advantage?
A Transnational Strategy
Which of the following best describes a business process?
A business process is a logically related set of activities that defines how specific business tasks are performed, and it represents a unique way in which an organization coordinates work, information, and knowledge.
Information systems and the Internet can help companies operate internationally by facilitating coordination of geographically dispersed units of the company and communication with faraway customers and suppliers. There are four ways of organizing business internationally: domestic exporter, multinational, franchiser, and transnational. Which strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries?
A multinational strategy
What most accurately describes an information system?
A set of components that gather, analyze, store, and utilize information for making better decisions for a firm
Which of the following most accurately describes an information system?
A set of components that gather, analyze, store, and utilize information for making better decisions for a firm
__________ can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization.
An information system
Which of the following is not an example of the information system skills and knowledge essential in business careers?
An understanding of the declining role of databases
Determining the inputs, outputs, and resources required, and documenting the sequence of activities in a process typically occur during the:
Analysis of Existing Processes
Business process management uses a variety of tools and methodologies to understand existing processes, design new processes, and optimize those processes. Companies practicing BPM need to go through a set of steps. During which step of the BPM process are existing business processes modeled and documented, noting inputs, outputs, resources, and the sequence of activities, and then redundant steps, paper-intensive tasks, bottlenecks, and other inefficiencies identified?
Analyze existing processes
When is business process management (BPM) concluded?
BPM is never concluded
For technology, which are the three interrelated advances that make MIS so exciting now and into the future?
Big data, cloud computing, and the mobile digital platform.
__________ combines and streamlines the steps in a business process to eliminate repetitive and redundant work and to achieve dramatic improvements in quality, service, and speed.
Business Process Management
ESS, DSS, and MIS systems all fall under the generic term of _______ systems as they help with the decision making process.
Business intelligence
Which of the following is an effect of information systems on buyer power?
Buyers can shift between suppliers with a single click on the Internet.
_____ is responsible for enterprise-wide governance and usage of information to maximize the value of the organization's data.
Chief Data Office
Many companies have social networks that gather and use information from customers and employees thus creating an important role for the _____ to coordinate the protection of all data.
Chief Privacy Officer
A collection of computers on the Internet that allow for innovations such as a service (SaaS) is simply called the
Cloud
What is emerging as a major business area of innovation that offers a flexible collection of computers on the Internet that can perform tasks previously performed on corporate computers?
Cloud Computing
Google Sites/Google Apps, Microsoft SharePoint, and Lotus notes are all examples of __________.
Collaboration Platforms
Which of the following statements about collaboration and social business is false?
Collaboration and social business enhance innovation, quality, and customer service, but can also lead to decreased productivity.
Which of the following statements about information systems and globalization is false?
Communication between businesses in different parts of the world is now instant, but expensive.
Procter & Gamble uses an intranet called InnovationNet to help people working on similar problems share ideas and expertise. InnovationNet connects those working in many different departments around the world. It uses a browser-based portal to access data and includes a directory of subject matter experts who can be tapped to give advice or collaborate on problem solving or product development. _________ are activities at which a firm excels as a world-class leader.
Core Competencies
Which of the following is not one of the ways information systems help companies compete?
Creating a wide array of products to match what's available in the industry
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which type of enterprise application tracks all the ways in which a company interacts with its customers and analyzes these interactions to optimize revenue, profitability, customer satisfaction, and customer retention?
Customer Relationship Management (CRM) System
For the sale of online used textbooks with many suppliers and low cost to switch to a different supplier, is an example of:
Customers having a lot of power
It has been shown that one of the best ways to reduce quality problems is to reduce _____________.
Cycle Time
Systems that support management decisions that are unique and rapidly changing, using advanced analytical methods are called __________.
Decision-Support Systems (DSS)
Which of the following best defines decision-support systems (DSS)?
Decision-support systems support management decisions that are unique and rapidly changing using advanced analytical methods.
Which of the following statements about how information systems are transforming business is false?
Due to the economic slowdown, e-commerce and Internet advertising have been slower to expand than expected.
What solution would a corporation use if they had a collection of mostly older systems which they wanted to connect to one another?
Enterprise Applications
With E-commerce and the Internet, which of the following depicts a trend in advertising?
E-commerce and Internet advertising have grown while tradition advertising and commerce have remained flat.
With E-commerce and the Internet, which of the following depicts a trend in advertising?
E-commerce and Internet advertising have grown while traditional advertising and commerce have remained flat.
Salesforce Chatter, Microsoft's Yammer, Jive, and IBM Connections, which connect the members of an organization through profiles, updates, and notifications, are examples of __________.
Enterprise Social Networking Tools
Which of the following best describes enterprise applications?
Enterprise applications are systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.
Systems for senior management that provide data in the form of graphs, charts, and dashboards delivered via portals using many sources of internal and external information are called __________.
Executive Support Systems (ESS)
Which of the following best defines executive support systems (ESS)?
Executive support systems are information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications.
Information systems and the Internet can help companies operate internationally by facilitating coordination of geographically dispersed units of the company and communication with faraway customers and suppliers. There are four ways of organizing business internationally: domestic exporter, multinational, franchiser, and transnational. Which strategy has the product created, designed, financed, and initially produced in the home country but relies heavily on foreign personnel for further production, marketing, and human resources (while nonetheless, local production of some items, local marketing, and local recruitment of personnel are required)?
Franchisers
Business process management uses a variety of tools and methodologies to understand existing processes, design new processes, and optimize those processes. Companies practicing BPM need to go through a set of steps. During which step of the BPM process do managers need to determine what business processes are the most important and how improving these processes will help business performance?
Identify processes for change
Business process management uses a variety of tools and methodologies to understand existing processes, design new processes, and optimize those processes. Companies practicing BPM need to go through a set of steps. Once the new process has been thoroughly modeled and analyzed, it must be translated into a new set of procedures and work rules. This is done during which step of the BPM process?
Implement the new process.
Verizon Corporation uses a Web-based digital dashboard to provide managers with precise real-time information on customer complaints, network performance for each locality served, and line outages or storm-damaged lines. Using this information, managers can immediately allocate repair resources, inform consumers of repair efforts, and restore service fast. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives?
Improved Decision Making
A computer-aided design (CAD) system automates the creation and revision of designs, using computers and sophisticated graphics software. The software enables users to create a digital model of a part, a product, or a structure, and make changes to the design on the computer without having to build physical prototypes. If a company decides to use a CAD system, it is using which of the following strategies to promote quality?
Improving quality and precision in design and production
Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival. Which of the following is a good example of the relationship between information systems and operational excellence?
In 2012, Walmart achieved $460 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Walmart's stores. As soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf.
Many businesses are able to electronically check a client's credit and generate an invoice. How does this example illustrate the way in which information systems affect business processes?
Information systems automate many steps in business processes that were formerly performed manually.
There are three activities in an information system that produce the information that organizations need to make decisions, control operations, analyze problems, and create new products or services. What are these three activities?
Input, Processing, and Output
What does IoT stand for?
Internet of Things
What are the four elements of critical thinking?
Maintaining doubt and suspending judgment, Being aware of different perspectives, Testing alternatives and letting experience guide, and Being aware of organizational and personal limitations
Which of the following statements about information systems and globalization is false?
Internet service firms, such as Google and eBay, are able to replicate their business models and services in multiple countries with only a redesign of their information systems infrastructure.
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which enterprise application supports the creation, capture, storage, and dissemination of firm expertise and knowledge?
Knowledge Management Systems
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which of the following best describes knowledge management systems?
Knowledge management systems support the creation, capture, storage, and dissemination of firm expertise and knowledge.
Which of the following is not a career focus that needs an understanding of how information systems help firms achieve major business objectives?
Literature
Checking for quality and paying creditors would fall within which two functional areas?
Manufacturing and production, and finance and accounting
Apple's ITunes and a traditional music store have very different business ___________ with regards to how they produce and deliver products to customers.
Models
Transnational firms have no single national headquarters but instead have many regional headquarters and perhaps a world headquarters. What is the transnational strategy characterized by?
Nearly all the value-adding activities are managed from a global perspective without reference to national borders.
How does the ability to download a Kindle e-book from Amazon, buy a computer online at Best Buy, and download a song from iTunes illustrate the way in which information systems affect business processes?
New information technology frequently changes the way a business works and supports entirely new business models.
________ is when a company transfers tasks of the firm to other firms that operate in low-wage countries, possibly reducing job opportunities within the U.S.
Offshoring
What are the major objectives that businesses use information systems to achieve?
Operational excellence, new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival
From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The organization's hierarchy, functional specialties, business processes, culture, and political interest groups are components of which element of information systems?
Organization
How do new entrants in an industry affect established organizations?
Organizations' profits are affected as they lower prices to compete against new entrants.
What are the dimensions of information systems?
Organizations, People, and Information Technology
Inbound logistics (receiving and storing materials for distribution to production), operations (transforming inputs into finished products), outbound logistics (storing and distributing finished products), sales and marketing, and service, are all __________.
Primary Activities
There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Understanding what kind of problem is being presented, and identifying people, organizational, and technology factors describes which step in the four-step model of problem solving?
Problem Identification
What are the steps of the problem solving process?
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Creating several alternative solutions to the problem that has been identified describes which step in the four-step model of problem solving?
Solution design
Which of the following best describes a programmer's responsibilities?
Programmers are highly trained technical specialists who write the software instructions for computers.
_____ refers to the use of social networking to extend a business' collaboration efforts in order to engage and connect better with their employees, suppliers, and/or their customers.
Social Business
There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Which of the following best describes the solution design step?
Solution design involves creating several alternative solutions to the problem that has been identified.
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which of the following best describes supply chain management systems?
Supply chain management systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.
__________ consist of organization infrastructure (administration and management), human resources (employee recruiting, hiring, and training), technology (improving products and the production process), and procurement (purchasing input).
Support Activities
Which of the following best describes a systems analyst's responsibilities?
Systems analysts constitute the principal liaisons between the information systems groups and the rest of the organization. It is the systems analyst's job to translate business problems and requirements into information requirements and systems.
There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Purchasing or building hardware and software, testing the software, providing employees with training and documentation, managing change as the system is introduced into the organization, and measuring the outcome describes which step in the four-step model of problem solving?
The Implementation
Which department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure?
The Information Systems Department
Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival Which of the following is a good example of the relationship between information systems and customer and supplier intimacy?
The Mandarin Oriental hotel in Manhattan keeps track of guests' preferences, such as their preferred room temperature and television programs, in a large data repository. Individual rooms are networked to a central network server computer, so that when a customer arrives, the system automatically changes the room conditions to meet each customer's specifications.
From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. Training, job attitudes, and management behavior are part of which dimension of information systems?
The people dimension
For more and more businesses, computing is moving from PCs and desktop machines to tablets and smartphones. Managers are increasingly using these devices to coordinate work, communicate with employees, and provide information for decision making. These developments are part of which technology changes affecting information systems?
The emerging mobile digital platform
A flexible collection of computers on the Internet begins to perform tasks traditionally performed on corporate computers. Major business applications are delivered online as an Internet service. These developments are part of which technology changes affecting information systems?
The growth in "cloud computing"
Which of the following best defines a value chain model?
The value chain model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.
Systems serving operational management, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business are called __________.
Transaction Processing Systems (TPS)
Organizations using information systems to deal with competitive forces __________.
achieve the lowest operational costs
From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The technology dimension of information systems consists of __________.
computer hardware, software, data management technology, and networking/telecommunications technology, including the Internet
Procter & Gamble uses an intranet called InnovationNet to help people working on similar problems share ideas and expertise. InnovationNet connects those working in many different departments around the world. It uses a browser-based portal to access data and includes a directory of subject matter experts who can be tapped to give advice or collaborate on problem solving or product development. This scenario is an example of __________.
how information systems help businesses use core competencies to achieve competitive advantage
Internet sites, like eBay (the giant online auction site) and iVillage (an online community for women), can be used by firms to build communities of users—like-minded customers who want to share their experiences. This builds customer loyalty and enjoyment, and builds unique ties to customers. This scenario is an example of __________.
how information systems help businesses use network-based strategies to achieve competitive advantage
Countrywide Financial enabled Bank of America to extend its mortgage lending business and to tap into a large pool of new customers who might be interested in its credit card, consumer banking, and other financial products. This scenario is an example of __________.
how information systems help businesses use synergies to achieve competitive advantage
__________ consists of information systems that enhance competitiveness at the industry level by promoting the use of standards and industry-wide consortia, and by enabling businesses to work more efficiently with their value partners.
the value web model
