Exam #1

Correctness measure of excellence means?

A correct document is one that adheres to the conventions of grammar,punctuation, spelling, mechanics, and usage. Sometimes, incorrect writing can confuse readers or even make your writing inaccurate.

Conciseness measure of excellence means?

A document must be concise enough to be useful to a busy reader. You can shorten most writing by 10 to 20 percent simply by eliminating unnecessary phrases, choosing shorter words, and using economical grammatical forms

Comprehensiveness measure of excellence means?

A good technical document provides all the information readers need. It describes the background so that readers unfamiliar with the subject can understand it.

Accuracy measure of excellence means?

You need to get your facts straight. A slight inaccuracy can confuse and annoy your readers; a major inaccuracy can be dangerous and expensive.

Professional Appearance measure of excellence means?

You start to communicate before anyone reads the first word of the document.If the document looks neat and professional, readers will form a positive impression of it and of you

You can look at technical communication in what two ways:

as the process of making and sharing information and ideas in the workplace, and as a set of applications — the documents you write.

Clarity measure of excellence means?

To produce a document that conveys a single meaning the reader can understand easily

Obligations to Your Employer has 5 categories which are?

Competence and diligence. Competence refers to your skills; you should havethe training and experience to do the job adequately. Diligence simply means hard work. Generosity is obligation to help others, Honesty and candor. You should not steal from your employer.Confidentiality. You should not divulge company business outside of the company. Loyalty You should act in the employer's interest, not in your own.

Obligations to the Public?

Every organization that offers products or provides services is obligated to treat its customers fairly

Most important measure of excellence is______? It is the right thing to do, If you are dishonest, readers can get hurt and If you are dishonest, you and your organization could face serious legal charges.

Honesty

Accessibility measures of excellence means?

Most technical documents — both in print and online — are made up of small,independent sections. Because few people will read a document from the beginning to the end, your job is to make its various parts accessible.

Obligations to the Environment?

One of the most important lessons we have learned in recent decades is that we are polluting and depleting our limited natural resources at an unacceptably high rate

What is technical communication?

Technical communication is the process of finding and using information and sharing meaning

What is technical writing?

Technical writing is any written form of technical communication used in a variety of technical and occupational fields, such as computer hardware and software, engineering, chemistry, aeronautics, robotics, finance, consumer electronics, and biotechnology.

What are the three major roles as a communicator?

The writer of a document, A member of a project team and An information resource for people inside and outside your organization

Justice moral standard means?

This standard concerns how the costs and benefits of an action or a policy are distributed among a group

Rights moral standard means?

This standard concerns individuals' basic needs and welfare. Everyone agrees, for example, that people have a right to a reasonably safe workplace. When we buy a product, we have a right to expect that the information that accompanies it is honest and clear.

Utility moral standard means?

This standard concerns the positive and negative effects that an action or a policy has, will have, or might have on others.

Care moral standard mans?

This standard concerns the relationships we have with other individuals. We owe care and consideration to all people, but we have greater responsibilities to people in our families, our workplaces, and our communities.

Legal obligations= 4 different bodies of law:

copyright, trademark, contract, and liability.

What are the eight measures of excellence of technical communication?

honesty,clarity, accuracy, comprehensiveness, accessibility, conciseness, professional appearance, and correctness.

What are the four moral standards of ethnics

rights, justice, utility and care

The brief conversations you have with your colleagues in the hallway, the text messages you exchange with vendors, the phone calls with your project team are examples of?

technical communication

What are the three types of ethnical obligations?

to your employer, to the public, and to the environment.

Honesty measure of excellence means?

you have to tell the truth and not mislead the reader