exam 2

is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable

A group is a collection of two or more persons with common interests or objectives, whereas a team: a. consists of two or more persons who are loosely tied together, yet each member works independently b. may be dozens of people who are quickly assembled to perform a task that may only take a few minutes c. has several persons but the performance or contribution of any particular member is inconsequential for the team's output d. is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable

who is in charge, management of power and influence, and who has the right to tell whom to do what

According to the group development model, which of the following set of issues need to be addressed as part of a group's authority issues? a. who is in charge, management of power and influence, and security b. expected group outcomes, who is in charge, and management of power and influence c. expected group outcomes, who is in charge, and who has the right to tell whom to do what d. who is in charge, management of power and influence, and who has the right to tell whom to do what

interrole conflict

An employee with a major sales presentation on Monday and a sick child at home Sunday night is likely to experience: a. interrole conflict b. intrarole conflict c. person-role conflict d. role ambiguity

specialization

At a software company there is one person for databases, one for statistical packages, and another for expert systems. The structural cause for conflict between these individuals is: a. sharing common resources b. status inconsistencies c. interdependence d.specialization

personal relationships

Groupon recognizes that talking to customers, building relationships, and maintaining those relationships are challenging and stressful but keys to the success of the business. Groupon employs a 300 person customer service department in Chicago and 700 additional customer service employees across the world. This is a big commitment and sends the clear message Groupon is managing customer service stress through: a. self service technology b. personal relationships c. off shore call centers d. All of the above

there is a loss of individuality

People may engage in immoral acts or even violent behavior as committed members of their group when: a. group cohesion declines b. social loafing is emphasized c. there is a loss of individuality d. there is not a norm for moral behavior

intrarole conflict

Suppose a manager receives counseling from her department head that she needs to socialize less with the nonmanagement employees. She also is told by her project manager that she needs to be a better team member, and that she can accomplish this by socializing more with the other nonmanagement team members. This is an example of: a. interrole conflict b. intrarole conflict c. person-role conflict d. intergroup conflict

fit between external and internal role expectations

The person-environment approach to stress emphasizes the: a. fit between external and internal role expectations b. belief that effort will lead to performance c. notion that perception and cognitive evaluations of situations differ and accordingly stress is mostly determined by perception d. idea that the fit between a person's self-image or concept and their ideal generates large stress when there is lack of fit

change and lack of control

Two of the most stressful demands people face at work are: a. change and heavy workload b. lack of control and heavy workload c. change and lack of control d. change and lack of clear direction

managing the stressor

Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes: a. managing your response b. managing the stressor c. managing the set of role expectations such that there is a good person-situation fit d. managing the gap between your ego-ideal and real self-image

be individualistic; collectivism

When contrasting American and Japanese business cultures, Americans tend to _____, whereas the Japanese prefer _____. a. be long-term in orientation; short-term gains b. avoid uncertainty; ambiguity c. be individualistic; collectivism d. accept a high or great power distance; low power distance

trust, personal comfort, and security

Which of the following includes the set of interpersonal issues that need to be addressed according to the group development model? a. purpose, methods, and outcomes b. trust, personal comfort, and security c. trust, personal comfort, and inclusion d. inclusion, personal comfort, and control

Highly cohesive groups tend to have higher interpersonal exchanges away from the workplace.

Which of the following statements regarding group cohesion is NOT accurate? a. Group cohesion can enhance job satisfaction for members. b. Group cohesion can enhance organizational productivity. c. Highly cohesive groups tend to have higher interpersonal exchanges away from the workplace. d. Highly cohesive groups are better able to control and manage their membership better than work groups low in cohesion.

conflict may emerge and hostile and aggressive behaviors may be disruptive

You are supervising two work crews that work in adjacent departments performing nearly the same task. You decide to create a competitive situation between them as a means of increasing productivity and performance. Hopefully, you realize that: a. friendly competition does not have to be supervised b. this situation can only be positive c. conflict may emerge and hostile and aggressive behaviors may be disruptive d. functional conflict creates a negative climate

jurisdictional ambiguity

You own and operate a pre-cast concrete company that specializes in large beams, walls, and other components for large commercial structures. You deliver and install as well as manufacture. One of your installation foremen just called to say that the ironworkers for another company had installed the door jams for a building when you had sent your crew to perform this task. This is an example of a conflict based on: a. authority relationships b. jurisdictional ambiguity c. interdependence d. status inconsistencies