Exam 3

Quality Control Checking and Fix-up are more productive than Quality Assurance Planning and Prevention. True False

False

A chartering meeting is the same as a kick-off meeting. True False

False

A network diagram is a schedule-oriented tool that serves no purpose when it comes to establishing budget needs and cash flow.

False

As one of the seven attributes of superior client service, being responsive as a project manager means that you will do anything the client asks, including compromising professional requirements. True False

False

Quality assurance defines the techniques and practices needed to verify requirements are met. True False

False

When problems arise on your project, always make an effort to delay the delivery of bad news to your client. True False

False

Your client and key stakeholders should attend the initial chartering meeting for your project, but key subcontractors should not be invited. True False

False

One of the key attributes of superior client service is follow-through. True False

True

Match the following definitions with the appropriate terms: Assumptions/Risk/Obstacles... POS Attachments Problem/Opportunity Compo... Project Goal Component of the... Project Objective Component... Project Overview Statement... Success Criteria Component... A brief description that provides a general statement of the project, acts as a good reference for the team by showing a glimpse into the initial team thought process, and serves as an executive summary to obtain higher-level approval to continue to pursue the project planning. An issue that needs resolution or untapped business possibility. A scoping statement that bounds the project you are proposing. A few brief statements that provide project clarity and identify major project deliverables. Quantitative metrics that are specific to a project's performance. Technological issues, environmental concerns, interpersonal relationships, and cultural matters. Risk analysis, feasibility study, cost/benefit analysis, and return on investment.

A brief description that provides a general statement of the project, acts as a good reference for the team by showing a glimpse into the initial team thought process, and serves as an executive summary to obtain higher-level approval to continue to pursue the project planning. (Project Overview Statement...) An issue that needs resolution or untapped business possibility. (Problem/Opportunity Compo...) A scoping statement that bounds the project you are proposing. (Project Goal Component of the...) A few brief statements that provide project clarity and identify major project deliverables. (Project Objective Component...) Quantitative metrics that are specific to a project's performance. (Success Criteria Component...) Technological issues, environmental concerns, interpersonal relationships, and cultural matters. (Assumptions/Risk/Obstacles...) Risk analysis, feasibility study, cost/benefit analysis, and return on investment. (POS Attachments)

Which one of the following statements does not represent a general characteristic of a network diagram? Arrows indicate precedence and can cross over each other. Information flows from left to right. Each activity is uniquely identified. Conditional statements are essential. Looping is not allowed. Precedence governs when activities start.

Conditional statements are essential.

The most effective model of communications between two parties consists of the following components: Preparing the purpose of the discussion, considering only your team's concerns and matching a solution to each concern, and doing minimal preparations. Conducting an exchange that uses an acceptable medium within the appropriate context that allows for feedback. Taking good notes to document agreements, interrupting any non-topical discussions, identifying a single root cause for each problem, and discussing lessons learned.

Conducting an exchange that uses an acceptable medium within the appropriate context that allows for feedback.

In the article entitled "A Comparative Case Study of Sustaining Quality as a Competitive Advantage" by Su, et al., the authors assert that for firms to sustain a competitive quality advantage, they must: Focus on Third Order learning for existing products. Exercise strict adherence to the "Orange Queen Effect". Pay attention only to the weak signals in their external environments. Constantly adapt ongoing quality and anticipate customers' future quality needs.

Constantly adapt ongoing quality and anticipate customers' future quality needs.

Which of the characteristics listed below DO NOT apply to typical client service plans available to the public? Contain clear statements of customer service intent, goals, and objectives. Include externally developed perspectives on what customers want. Provide company financial performance and strategic plans to aid in customer service. Written in plain, non-technical language that sets clear customer service standards and keeps customers informed of changes.

Include externally developed perspectives on what customers want.

How much slack exists on the critical path? None One week One day One hour

None

The proper way to manage quality is: Perform quality assurance first... then perform quality control... then plan quality. Perform quality control first... then perform quality assurance... then plan quality. Plan quality first... then perform quality assurance... then perform quality control. Plan quality first... then perform quality control... then perform quality assurance.

Plan quality first... then perform quality assurance... then perform quality control.

In the field of quality management, W. Edwards Deming is best known for his contribution(s) of: Plan-Do-Check-Act, Statistical Process Control, and the 14 points of quality improvement. Product conformity with the intended use. The Pareto Principle. Understanding of process protocols and their inherent weaknesses.

Plan-Do-Check-Act, Statistical Process Control, and the 14 points of quality improvement.

In the article entitled "The role of the project manager in relationship management" by Meng and Boyd, which one of the following statements is true about internal relationship management (IRM) and external relationship management (ERM)? Intra-organizational communication and trust are the lowest-ranked components of IRM. Project managers should only focus on ERM, since ERM has a greater impact on project performance in terms of time, cost, and quality. Collaborative working between project parties is the highest-ranked component of ERM. Project managers must pay attention to both IRM and ERM to be successful. Project managers should only focus on IRM, since IRM has a greater impact on client satisfaction.

Project managers must pay attention to both IRM and ERM to be successful.

The appropriate way to plan and organize a project is: Price first, then Scope, then Schedule, then Cost. Schedule first, then Cost, then Price, then Scope. Scope first, then Schedule, then Cost, then Price. Cost first, then Price, then Scope, then Schedule. Scope first, then Schedule, then Price, then Cost.

Scope first, then Schedule, then Cost, then Price.

A client is defined as a person or person that has direct responsibility or control over your project. True False

True

A requirement from a business value perspective is a desired end state whose integration into the solution meets the needs of the business and delivers value to the organization. True False

True

Chartering is the key to getting all project parties on the "same sheet of music" while Endorsement is the commitment of everyone involved in the project to help it succeed. True False

True

Each descending level on the Work Breakdown Structure (WBS) represents an increasingly detailed definition of the project scope. True False

True

ISO 9000 certification represents a set of U.S. national standards on quality management and quality assurance. True False

True

Joseph Juran, an early pioneer, was the first to recognize that good quality is not free; namely, there is a cost associated with quality, but if done right, it is money well spent as an investment against future defects. True False

True

Quality assurance is performed when a quality manager determines if equipment has been calibrated according to plan. True False

True

Quality control is performed when you test a product component to determine if it works properly. True False

True

Resource management decisions often depend on understanding the total float of various paths in your project's overall network diagram. True False

True

The 8/80 rule is a general guideline that suggests the WBS should have task durations ranging between 1 and 10 business days. True False

True

In the following tasks, match the appropriate quality term with the example given. Quality Management System (QMS) Quality Assurance (QA) Quality control (QC) You assess the training needed to properly implement your organization's desired quality on projects. You review a detailed COVID efficacy report and discover a calculation error in one of the clinical trials. Your company's PMO organization interprets and translates the Board Governance Principles into Key Enterprise Requirements. A team member evaluates the calibration frequency needed to maintain the vaccine dose-filling machine within acceptable tolerance limits. You analyze duplicate "blind" water chemistry samples for analytical repeatability. You observe and record key parameters from a main robotic assembly line to determine the required end-product testing frequency. You develop enterprise procedures, associated documents, and process guidelines.

You assess the training needed to properly implement your organization's desired quality on projects. (QA) You review a detailed COVID efficacy report and discover a calculation error in one of the clinical trials. (QC) Your company's PMO organization interprets and translates the Board Governance Principles into Key Enterprise Requirements. (QMS) A team member evaluates the calibration frequency needed to maintain the vaccine dose-filling machine within acceptable tolerance limits. (QA) You analyze duplicate "blind" water chemistry samples for analytical repeatability. (QA) You observe and record key parameters from a main robotic assembly line to determine the required end-product testing frequency. (QC?) You develop enterprise procedures, associated documents, and process guidelines. (QMS)

Establishing a trusted relationship with a customer or client is generally a function of: acknowledging that the customer is always right. being highly directive in most situations. being generally attentive, good at recovery, and prioritizing accessibility. a combination of spending time together, listening carefully, and establishing a history of candor over time.

a combination of spending time together, listening carefully, and establishing a history of candor over time.

Key attributes of an assignable work task include all of the following EXCEPT: a matrix map to other associated activities. a finite duration. an associated level of effort that is measurable. a clearly defined deliverable.

a matrix map to other associated activities.

Use of the PERT duration calculation for a single activity involves: an equal consideration of the shortest, longest, and most likely duration estimates. a weighted assessment of the shortest, longest, and most likely duration estimates. a focus on only the most likely duration estimate. a statistical approach for determining duration estimates based on a random number generator.

a weighted assessment of the shortest, longest, and most likely duration estimates.

A common definition of quality consists of: all responses are correct fitness for use conformance to specifications support service provided

all responses are correct

Some of the more common group techniques that project teams can utilize to collect and develop requirements are: stakeholder-derived requirement management guidelines that comply with external organizational strategies. requirement sets developed by the PM. brainstorming, expert interviews, and multi-criteria decision analysis. Wikipedia-based criteria development.

brainstorming, expert interviews, and multi-criteria decision analysis.

The PERT weighted average calculation is useful in developing networks because it: can aid in duration estimation. determines the network critical path. enables the forecast of total project cost. allows precise determination of a project start date.

can aid in duration estimation.

A well-defined WBS: can be used to begin the process of developing your project schedule. does not help with defining risk on your project. is of little use when establishing your project budget. provides no indication of responsibility assignments on your project.

can be used to begin the process of developing your project schedule.

The key purpose of the project charter is to: define the How's specify the When build relationships describe the What (to-do)

define the How's

A poor example of a measurable task is: provide expert opinion on 5 client documents. conduct 12 public progress meetings. develop progress reports as needed. completion of all work within 30 days of starting.

develop progress reports as needed.

In Tuckman's model, the various stages of team development include: forming, storming, norming, performing, and excelling. initiation, formation, equalization, normalization, and maturation. initiation, planning, execution, controlling, and closeout. managing, developing, leveling, chartering, and measuring.

forming, storming, norming, performing, and excelling.

Chartering provides all of the following EXCEPT: creates behavior guidelines. promotes teamwork. develops project understanding. helps in team selection. ensures best use of resources.

helps in team selection.

A WBS shows _____ relationships, but not _____ relationships. durational; hierarchical temporal; durational client; stakeholder hierarchical; time

hierarchical; time

Team chartering Session address: important aspects of the project scope. important team operational strategies. important aspects of the project schedule. important aspects of the project budget.

important team operational strategies.

Evolution of quality in the last 100 years involves changes in: statistical sampling vs. inspection. inspect after production vs. build quality into the process. customer quality vs. end user quality. Pareto Principle vs. the majority of problems are caused by only a few issues.

inspect after production vs. build quality into the process.

Chartering is crucial for all reasons listed EXCEPT: it identifies the overall list of project deliverables. it builds high levels of clarity, agreement, and motivation. it ensures team members share the same vision. it creates team behaviors that are stronger than individual behaviors.

it identifies the overall list of project deliverables.

A client with very little interest in your project but significant influence over how it will be executed should be: monitored with minimal effort. kept informed. managed closely. kept satisfied.

kept satisfied.

When conducting the scoping process: make sure you only consider information from senior management. make sure you avoid contacting the client until you are ready to deliver the scope of work. make sure the client is not bothered with too many details. make sure you understand what your client wants, needs, and expects. make sure your project team will get increased monetary compensation for working overtime.

make sure you understand what your client wants, needs, and expects.

A customer with a high interest and lots of power in connection with your project should be: monitored only kept satisfied kept informed managed closely

managed closely

Determining the point where incremental revenue from an improvement equals the cost to implement it is referred to as: marginal analysis Monte Carlo analysis activity hazard analysis SWOT analysis

marginal analysis

Tuckman's model of team development shows that teams are at the _______ level if they have an average level of implementation of chartering, planning, endorsement, and managing change. excelling forming norming storming performing

norming

Burst activities in networks are defined as: a single event that marks the end of the project. many tasks leading to one main task. tasks that run concurrently. one task leading to many tasks.

one task leading to many tasks.

Creation of a WBS requires a PM and his/her team to think through the project regarding all of the following EXCEPT: identification of project deliverables and milestones. organization of the project work. the level of task detail needed. development of the project requirements.

organization of the project work.

In a network diagram, activities that occur independently and at the same time are referred to as: parallel activities. merge activities. milestones. burst activities.

parallel activities.

Quality is often defined using the Q lens concept. Through the eyes of your organization, quality is typically defined as: people, products, and processes. outcomes, results, and benefits. inputs, outputs, and tools. systems, control, and assurance.

people, products, and processes.

Requirements that represent design or project barriers are known as: functional requirements risk opportunities feasibility obstacles global requirements product/project constraints

product/project constraints

Principal steps in the endorsement process consist of: review, feedback, modify, gain commitment, and readiness to act. agreement on the quality plan, assurance inputs, and control points. review, comment, and approval of the scope, schedule, and budget. management buy-in and approval of the project capital improvement plans. review of the concept basis, comment, feedback, and acceptance.

review, feedback, modify, gain commitment, and readiness to act.

The basis for a project WBS is the: risk management plan. scope of work. client-approved schedule. team charter.

scope of work.

Relationship building is largely a function of: interacting only on a professional level, but with high skill. spending time together, listening carefully, and building trust. doing what's best for the customer even if it is to your company's detriment. giving away free sporting event tickets and dinners.

spending time together, listening carefully, and building trust.

Primary chartering steps used to build high-performance teams include: team definition, purpose, responsibilities, operating guidelines, and interpersonal behavior. PM responsibility definition, set procedures, meeting frequency, and proper documentation. team delegations authority, operational metrics, conflict resolution, and mission. vision, mission, boundaries, and critical success factors.

team definition, purpose, responsibilities, operating guidelines, and interpersonal behavior.

A Pareto chart helps to determine: whether a distribution is normal or log-normal. the frequency of a series of elements. high and low control limits in a particular process. how two variables are statistically related to one another.

the frequency of a series of elements.

The critical path represents: the longest-duration path through the project network. the path in the project network that contains the most activities. the shortest duration path through the project network. the path in the project network that contains the fewest activities.

the longest-duration path through the project network.

Effective communications rely on the key components of: the medium used and the context of the message. receipt of the message and responding in kind. a sender and receiver with no feedback needed. email with the assumption that sent means read and understood.

the medium used and the context of the message.

According to PMI, developing requirements is the process of determining, documenting, and managing client/customer needs and requirements to meet the project objectives. All of the following statements are true about this process EXCEPT: requirements become the foundation of the WBS. Cost, schedule, quality planning, and sometimes procurement are all based on these requirements. requirements need to be elicited, analyzed, and recorded in enough detail to be included in the scope baseline and to be measured once project execution begins. the project's success is directly influenced by active client involvement in the discovery and decomposition of needs into requirements and by the care taken in determining, documenting, and managing the requirements of the product, service, or result of the project. the development of the requirements begins with an analysis of the information contained in the project charter, the risk registrar, and the client management plan.

the project's success is directly influenced by active client involvement in the discovery and decomposition of needs into requirements and by the care taken in determining, documenting, and managing the requirements of the product, service, or result of the project.

Network diagrams: uniquely identify each activity. allow looping to better describe tasks. flow from top to bottom. can contain conditional statements to better define the network.

uniquely identify each activity.