Exam one- ORG BEHAVIOR

__________ is known as the "guru of quality management"

deming

organizations pursuing a differentiation strategy often try to develop a competitive advantage based on product

innovation

a manager who schedules regular department meetings to provide relevant information to employees is demonstrating strong _____

interpersonal skills

deep-level characteristics are those considered to be

invisible

highly machiavellian people are _______ ethically sensitive compared to lower machiavellian people

less

emotional intelligence involves all of the following except

locus of control

what term refers to the fit between an individual's values, beliefs, attitudes, and personality and the values, norms, and culture of the organization

person-organization fit

the extent to which personality attributes are inherited from our parents or shaped by our environment is referred to as ________.

the nature versus nurture argument

Matching senior employees with diverse junior employees so that employees can learn more about a different group in the workforce is a diversity management technique referred to as

reciprocal mentoring

Title VII of the civil rights act of 1964, Which was further amended in 1991, prohibits employers to discriminate based on a variety of characteristics which of the following is not included

sexual orientation

When you notice that someone is tall, you are recognizing which type of diversity?

surface-level diversity

The belief that one's culture is superior to all others is called

ethnocentrism

after world war 1, organizations shifted their attention away from scientific management to understanding the role of ____.

human factors and psychology

psychological contracts create ________ promises and obligations between employees and their employer

implicit

Studies show that listening to employees and building trust with them does what?

improves organizations earnings

managers should place individuals with a ______ tolerance for ambiguity in well-defined and regular tasks.

low

___________ management is based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.

scientific

which perspectives argues there's "one best way" to solve a problem in any organization

the universal perspective

according to the Myers-Briggs inventory, _____ value fairness and decide things impersonally based on objective criteria and logic.

thinkers

______ are techniques that can help organizations manage diversity

training and mentoring

linguistic intelligence would be most important for people in which of the following jobs?

translators

a manager with strong conceptual skills has the ability to think in the abstract

true

the system approach is beneficial to managers because it

underscores the importance of the organization's environment

the _______ effect occurs when people improve an aspect of their behavior or performance because they are aware they are being assessed

Hawthorne

what of the "big five" personality dimensions is associated with being anxious and insecure?

Neuroticism

_____ is behavior directed at gaining power and controlling the behavior of others

machiavellianism

what type of relationship is indicated by a correlation of +0.90?

a strong, positive, relationship

people with the learning style of _________ focuses on opportunity seeking and action.

accommodators

being tolerant of ambiguity is related to which of the following

all of these

agreeableness results in some people being

all of these are correct

general mental ability refers to one's capacity to perform which of the following processes?

all of these are correct

an organization with a competitive advantage due to product innovation would likely seek a core workforce of research and development ...

an entrepreneurial mindset

when a person's abilities and the demands of the job are are a good match, it is referred to as

person-job fit

a ______ worker is not employed by the company full-time

contingent

Ignoring issues related to diversity can be costly to organizations because it can lead to

decrease turnover

If an organizations managers show bigotry or prejudice toward a group of employees, what are the potential consequences to the organization?

Mantle and legal consequences could result

firms that apply a ____ strategy strive to be the lowest cost producer in the industry for a particular level of product quality.

cost leadership

Which term refers to the ability to interact effectively with people of different cultures?

cultural competence

An ice cream maker requires approximately two months from the time a new flavor is selected in the corporate board room until the time it is produced and available to consumers in stores. This timeframe is referred to as

cycle-time

_________ refers to individual factors that cannot be seen directly, such as goals, values, personalities, decision-making styles, knowledge, skills, abilities, and attitudes

deep-level diversity

if a company creates a corporate culture that encourages employees to suggest new ideas, it is applying a strategy that focuses on

differentiation

_________ have a learning style where they tend to organize concrete situations from different perspectives

divergers

people with high type A personality traits tend to need _______ amounts of stimulation, compared to people with high type B personality traits.

much greater

describe the five components of emotional intelligence

n/a short answer

which of the following terms refers to behaviors of individuals that make a positive overall contributions to the organization?

organizational citizenship

another term for power distance is

orientation to authority

turnover occurs when employees

resign from their job