EXAM PREP 3

________ is an ERP vendor that focuses on the mid-market. Epicor PeopleSoft SAP Lawson

Epicor

Security ________ is critical to any systems reliability and integrity. designing purchasing managing awareness configuration

awareness

Many benefits of integrated systems are ________ so they are difficult to quantify. financial operational intangible decisional tangible

intangible

Research shows that large companies lose up to ________ per minute every time their ERP system goes down. $3K $3.6M $18K $13K $218K

$13K

What is a prototype? A draft representation of an idea that could become a solution. A product that has incorporated all feedback collected from users. An innovative product reflecting the most current technologies. A fully functional final app.

A draft representation of an idea that could become a solution.

What is testing? A process to place the prototype in the context of the user's life A process to pilot the go-to-market strategy A process to check whether the prototype meets all relevant industry standards A process to examine whether the prototype meets all the design requirements

A process to place the prototype in the context of the user's life

Sample BPM vendors include: Adobe. EMC. IBM. Oracle. All of these

All of these

________ collect and disseminate information about consumers to be used for credit evaluation and certain other purposes. Marketing agencies Accounting firms Credit reporting agencies ERP systems

Credit reporting agencies

In the go-live and stabilization phases, the ________ is replaced by the Application COE. legacy system ERP COE database business process

ERP COE

Information systems that are used for generating reports for mid-level managers are known as: ESS. DSS. databases. MIS.

MIS.

What should you focus on when designing software? Assuring users are kept busy User interfaces and sophisticated tools Page layouts and graphics Making sure users can get to results quickly with minimal effort

Making sure users can get to results quickly with minimal effort

The goal of the ________ process is to measure whether the organization has the skills and experience necessary to implement an ERP system. OPM3 PMO BPR staffing analysis

OPM3

The ________ manages the day-to-day aspects of the project. Steering Committee Super User Project Manager change management team

Project Manager

Once the departmental functions and business processes have been documented, a written request, or ________ is sent to potential ERP vendors asking for information. RFI RFP RFB functional requirements analysis

RFI

In the U.S., corporations must adhere to the disclosure rules as specified by: the PMO. the industry council. Sarbanes-Oxley. the Project Executive.

Sarbanes-Oxley.

Which of the following describes the phases of System Analysis and Design? They continuously cycle and loop through each other. The Ideation phase is the most important phase. They separate theory from real life. They follow a strict sequence.

They continuously cycle and loop through each other.

________ are add-on software components to either make the system operational or add missing functionality not offered by the ERP system. Applications Web sites E-business components Third party products

Third party products

What is the purpose of the Testing phase? To help us collect feedback on the prototype we created. To help us gain a better understanding of the user's background. To help us create a more precise physical representations of our solution. To help us generate more ideas on various solutions.

To help us collect feedback on the prototype we created.

In the traditional ERP life cycle, by the end of the ________ stage, the team should have a prototype or sandbox of the ERP software up and running and accessible to the entire team, consultants, and SMEs. operations scope and commitment analysis and design acquisition and development implementation

analysis and design

In the FoxMeyer case, at a high level, they failed to develop a(n) ________ for the change that came with their ERP implementation. example training business case presentation

business case

The ________ module provides tools and data warehousing capabilities. self-service project management business intelligence database asset management

business intelligence

Many projects fail because of a lack of ________ throughout the project. communication hardware consultants data All of these

communication

One danger of outsourcing is that employees for an outsourcing partner can leave and go to work for a(n) ________. government attorney competitor consultant None of these

competitor

In the functional requirements document, a key component will describe how the cross-functional ________ of the new integrated ERP system will affect departments within the company. legacy systems utilities databases data flows

data flows

Faster servers and increases in storage capacities made the single ________ feasible for ERP systems. database instance user interface access point governance None of these

database instance

It is important to include ________ in the vendor selection process since this will help in change management later on. attorneys consultants executives end-users None of these

end-users

A(n) ________ analysis is used to compare the functions provided by the ERP system to the operational processes necessary to run the business. scope iterative gap investigation None of these

gap

At the physical level, systems integration means providing seamless connectivity between ________ systems. software functional distributed heterogeneous

heterogeneous

Working with a qualified outsourcing partner may give your IT staff the chance to ________ their skills and gain confidence. manage oversee qualify improve

improve

If a(n) ________ is in a leadership position, this will increase project risks and create problems within the team. team player manager SME individual contributor

individual contributor

A(n) ________ is a process by which data or data tables are copied or updated to and/or from the ERP system. methodology protocol interface integration data migration

interface

The help desk will enlist the support of ________ to help users across the organization. consultants key users executives vendors None of these

key users

The stabilization period is characterized by ________ hours, many problems and lots of anxiety. short long less All of these

long

When there are large amounts of data that need to be updated, a(n) ________ should be available for this. mass update process ETL tool data correction protocol data scrubbing partner

mass update process

A change in the ________ would be an example of an organizational change. building security departmental staff mission marketing literature

mission

Stage ________ of the ERP life cycle is similar to the investigation stage of the SDLC. one two three four None of these

one

The ________ module uses data collection technologies such as RFID and bar codes to improve resource allocation for cross-docking processes. procurement production transportation sales accounting

procurement

The ________ has to put together a good project team and work with top management to get support and resources for the project. Steering Committee project manager IT executive IT specialist

project manager

The ________ principle of ethics makes organizations realize that they are not the ultimate owners of the information collected on individuals. privacy accessibility accuracy property

property

If a company wants to streamline their procurement processes, they would probably choose to implement the ________ module. inventory management purchasing logistics finance asset management

purchasing

In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward. traditional rapid object-oriented vendor driven None of these

rapid

Training must be provided to the system users using ________ and examples. DVDs real data applications practice systems

real data

To help evaluate ERP vendors it is often helpful to check the ________ that they provide from previous customers. references invoices processes pictures None of these

references

The PMO must be constantly evaluating ________, managing resources and the project schedule. software risks vendors hardware

risks

Early business organizations focused on breaking complex work tasks into ________ tasks that could be more easily managed and controlled. larger more complex smaller non-working

smaller

Benefits of implementing BPM include: employees work longer hours. smooth business operations. low efficiency reduces costs. employees don't feel worse off. None of these

smooth business operations.

When using a computer, most people spend the majority of their time using ________ applications. custom end-user developed illegal standard None of these

standard

Because they may have to look outside the company for skilled ERP consultants, the project ________ may depend on when the key staff are in place. training go live date start date stabilization

start date

The SDLC uses a(n) ________ approach for problem solving. direct heuristic logical technical system

system

In the go live and stabilization phases, the ________ is likely to change. design contract hardware vendor team composition

team composition

Too many changes to the system can slow down the project and bring it ________. under budget to a quick completion to the vendors to a standstill None of these

to a standstill

One important way of calming users' fears is with an aggressive ________ program. training replacement layoff vacation None of these

training

The first generation of the distributed IT architecture involved ________ tiers. one two three n None of these

two

When evaluating an ERP vendor, it is important to consider the ________, or the companies already using the system. partners user base module portfolio change management team

user base