final

How many steps are featured in the comprehensive approach to conflict management described in the textbook?

7

Emotional intelligence involves which of the following abilities?

Being sensitive to the feelings of others

After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance?

Passive aggression

Embracing your partner while gushing "I adore you" is an expression of which type of love?

Romantic

When your best friend gets a scholarship to a college you hope to attend, you are overwhelmed by conflicting feelings of admiration, excitement, and envy. How should you respond to your friend?

Share multiple feelings verbally to convey the range of your emotions.

Which type of conflict pattern is most associated with psychosocial distress for adult children?

Surrendered

Which of the following is a behavioral question that you might be asked in an interview?

Tell me about a time when you experienced conflict with a coworker.

Problem orientation is often typified by "We" language.

True

Ruminating on the good rather than the bad in life can enhance one's emotional, relational, and even physical health.

True

Spouses report higher marital quality when they are equally responsible for family tasks.

True

The way you present your ideas makes all the difference in maintaining a positive climate while arguing a point.

True

When a topic is sensitive and emotionally charged, it's best to keep your questions as open and neutral as possible.

True

When brainstorming, it's best to prohibit criticism of any idea, no matter how outlandish it may sound.

True

Which country is known internationally for its "culture of cheerfulness"?

United States

Words of affirmation and quality time are examples of __________.

love languages

Whereas hearing is a physiological process, attending is a psychological one that is part of the __________ stage of perception.

selection

The little voice that whispers in your head is called __________.

self-talk

Researchers have identified a number of communication strategies for dealing with dialectical tensions—most of which are __________.

unconscious

Pseudolisteners fail to look others in the eye or nod and smile because their minds are in another world.

False

Sexual activity is less satisfying when accompanied by direct verbal communication.

False

Spontaneity means blurting out what you're thinking as soon as an idea comes to you.

False

With training, it is possible to avoid conflicts.

False

The stage of responding in the listening process involves __________.

Feedback

What quality characterizes friendships where contact is infrequent?

Hard to say

One five-minute episode of anger can impair your immune system for how many hours?

6

Which is the most important thing people look for in an apology?

Acknowledgment of responsibility

When you become trapped in a perspective that you're right, and the other person is wrong, which biological structure might be to blame?

Amygdala

Which dating profile is most likely to be associated with the most attractive person?

An error-free profile

You tell your roommate, "I want to talk about how your friends come over all the time, make a lot of noise, eat our food, and leave a mess." He responds by crossing the hall to visit one of these friends who also lives in your apartment building. Your roommate is exhibiting which conflict style in this situation?

Avoidance

In which relational stage do partners reduce the scope of their contact with each other?

Circumscribing

At an external level, which dialectic captures the challenges that people in a relationship face when trying to meet others' expectations while being true to themselves?

Conventionality-Uniqueness

What kind of questions are a form of strategic communication because they try to trap others into desired responses?

Counterfeit

What do researchers call conflicts that arise when two opposing or incompatible desires exist simultaneously in a relationship?

Dialectical tensions

The presence of your serene best friend always make you feel calm when you're stressed. What is this process called?

Emotional contagion

Which response style do listeners use when they want to show they identify with a speaker?

Empathizing

What can occur when both partners treat one another with matching hostility, one threat and insult leading to another?

Escalatory spiral

After a heated argument with your romantic partner, what does research on emotions suggest you should do?

Express your feelings through verbal communication that centers on specific circumstances.

You resent doing most of the housework, but your spouse assumes you enjoy it because you never complain. Which element of conflict of is absent in this scenario?

Expressed struggle

Defensiveness is related to concepts of presenting self and __________.

Face

Also good for the bottom line, what is the cornerstone of democracy, according to the textbook?

Face-to-face conversation

"If I post on Facebook, nobody will read or Like it." This statement is an example of which fallacy?

Fallacy of catastrophic expectations

Compromising usually leads to win-win outcomes.

False

Defensiveness is only the responsibility of the person who feels threatened.

False

Empathizing with others requires agreeing with them.

False

Metacommunication is a relationship enhancer in face-to-face conversations but not online

False

More families identify as protective or laissez-faire than consensual or pluralistic.

False

Partners who are radically dissimilar tend to have successful long-term marriages.

False

People generally value unsolicited advice.

False

Amal's friendship with Jason ended abruptly due to a serious expectancy violation that can injure or destroy friendships. Which guideline for friendship was most likely the one violated?

Maintain confidences

__________ seem to be based on the assumption that people who love each other know each other's thoughts without a word being said.

Mind-reading expectations

A hot, stuffy room is an example of which barrier to listening?

Noise

Which relational maintenance strategies are used most often in email with friends and family?

Openness and Social networks

Across cultures, emotion suppression has been shown to have negative effects on psychological well-being and life satisfaction.

True

It's healthy for loving couples to have both companionate and romantic affection for each other.

True

Listening, as defined in your textbook, is broadly defined to include the written word.

True

You are more likely to develop a friendship with someone in one of your classes or someone who lives next door due to __________.

proximity

The primary goals of __________ feedback are to understand, confirm, and mirror what the speaker said. By contrast, the primary goals of__________ feedback are to judge the speaker's message and provide guidance.

reflective; directive

Conflict happens within __________, and its character is usually determined by the way all the people involved interact.

relational systems

Romances, friendships, and families—just like neighborhoods, cities, and countries—have different communication climates, defined by their __________.

social tone

According to communication researcher Jeffrey Hall, three ingredients for friendship are __________, talk, and shared activities

time