Final Exam

Team building is

A form of team training that is designed to build trust and a mutual sense of responsibility that make for an effective team

Job design is

A function of the tasks one performs and the scope of responsibilities

A challenge currently facing the HRD field is:

All of the above

An effective employee counseling service requires:

All of the above

Which of the following could be used to conduct an organizational needs analysis?

All of the above

A simulation requiring participants to set priorities and make management decisions is called:

An in-basket exercise

Action to improve performance should:

Be mutually agreed to by supervisor and employee

Organizational development is designed to enhance

Both the individual employee and the organization

All of the following are guidelines for writing effective questionnaires except:

Combine several ideas into one question to save on paper

In a training program objective, the level at which behavior is determined to be acceptable is called the:

Criteria

According to Phillips which of the following is not a purpose of training evaluation?

Decide whether or not to fire the trainer

Validity asks the question

Does the data measure what it is supposed to measure

When collecting data which of the following issues is not important?

Effectiveness

Participative management involves:

Empowering employees to take action

Stress on the job is

Expressed most frequently as job dissatisfaction

Internal forces impacting employee behavior include all of the following except?

Global Influences

Many customer service training programs are based on the idea that:

Good service keeps customers coming back

All of the following are ways HRD seeks to improve organizational effectiveness except:

Hiring better people

A set of systematic and planned activities designed by an organization to provide its members with the necessary skills to meet current and future job demands is:

Human Resource Development

Training a firefighter to do their job by showing them videos of a fire, rather than active training, would violate the principle of

Identical elements

Hall and colleagues Protean career emphasizes:

Individuals drive their own careers.

According to your text, the most common training method used today is:

Instructor-led classroom programs

Customer service training is an example of:

Interpersonal skills training

Which of the following is not a quality of a useful training objective?

It describes some of the difficulties that may be encountered in doing this job

How does one's personal life impact their career choices?

It has a major impact on the decisions one makes about jobs

Which of the following is true of career insight?

It supplies employees with information relevant to attaining their career goals

An organizations paradigm is

Its generally accepted view or belief based on un-examined assumptions

An LMS is a

Learning Management System

Which of the following effective management development characteristic takes the view that developing managers is a multi-year process?

Long-term perspective

Single loop learning is:

Not often found in a complex world

Cultural diversity is

People from different cultures in a work place

There are several data sources recommended for strategic/organizational needs analysis. Which of the following is (are) NOT one of the recommended sources?

Performance appraisals

Potential negative outcomes of employee counseling programs include all of the following EXCEPT:

Reduced motivation and job satisfaction

A learning style

Reflects how choices made during training affect how we select and process information

All of the following are factors to consider before purchasing an HRD program EXCEPT

Registration issues

Valuing differences

Respects each person's cultural differences

What is true about Outdoor training?

Results of effectiveness are mixed

Learning to ride a bike is an example of which of the following types of learning?

Skill-based

Which is the correct sequence of events according to Behavior modeling theory?

Tell the trainee what to do, let them see a model, practice, feedback, and social reinforcement

A socially desirable response is

Telling the researcher what you think they want to hear

A cost-benefit analysis compares:

The cost of training to its benefits

As a group, which of the following is true of managers?

They are increasing in numbers

Your text made all of the following points concerning management development EXCEPT:

To be effective, it should be outsourced

The 'job entitlement' mentality suggests that:

Work hard, stay out of trouble and you have a job for life.

Which of the following is important in the role of HRD in creating, delivering, and evaluating an effective career development system?

all of the above

Equal employment law

applies only to hiring employees on a fair basis

Team building programs

are used to improve a work group's problem-solving ability and effectiveness.

The glass ceiling is

barriers to women and minorities entering top management positions

In coaching, the supervisor

bears the primary responsibility for the effectiveness of the program

Of the following, the biggest concern that employees have about employee counseling services is:

confidentiality (who will know that they have received counseling? )

Equal employment law:

covers situations where the opportunities for particular groups (such as women and minorities) are limited, e.g., they are not allowed into training programs

Job rotation is frequently used to train

first-level managers

The effectiveness of an EAP is

generally accepted

The workforce is

getting older

Group think allows people to

have unanimity

The typical counseling program begins with:

identification of the problem

Realistic job previews increase job satisfaction because:

it increases their level of personal commitment to the job and the organization

An effective program to get people started in an organization (e.g., an orientation program) is important because:

it reduces start-up costs

Behavior modeling typically involves which of the following five phases?

modeling, retention, rehearsal, feedback, and correction

Role conflict occurs when

people think they are receiving mixed messages about what is expected of them

Basic skills include

reading, writing and math

Corporate colleges or universities are:

reflective of past (older) training concepts

An intervention strategy is

the primary means for organizational change and improvement

Which of the following statements is TRUE concerning employee assistance programs (EAPs)

they are based on the premise that work is very important to people

All of the following are advantages of using an outside trainer (e.g., a consultant) EXCEPT:

they are committed to the company and its problems in the long run

According to Fournies a primary goal of a coaching discussion is

to get agreement on the problem and solution