Final Exam Study Guide IT Essentials 2 (ISTC 1033)

Why are SODIMMs well suited for laptops?

They have a small form factor.

A help desk technician is talking to a user to clarify a technical problem that the user is having. What are two examples of open-ended questions that the technician might use to help determine the issue?

What happens when you try to access your files? What updates have you performed lately?

A user notices that a PC is running slowly and exhibits a delayed response to keyboard commands. What is a probable cause of this symptom?

A process is using most of the CPU resources.

What will allow someone to use a cell phone for entertainment without connecting to any networks?

Airplane Mode

What technology enables a cell phone to be used as a hands-free device?

Bluetooth

A technician is having difficulty resolving what appears to be a Windows 7 problem. Previously documented known solutions did not work and neither Device Manager nor Event Viewer provided useful information. Which two actions should the technician try next?

Check the Internet for possible solutions. Check any manuals that relate to the hardware and software.

Which statement describes a mobile device feature?

Docking stations can add some functionality to mobile devices such as video output.

a network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by the electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI?

Fiber Optic

What two sources of information are used to enable geocaching, geotagging and device tracking on Android and iOS devices?

GPS signals & cellular Wi-Fi network

ABC Company requires preventive maintenance for all local network cabling once a year. Which task should be included in the preventive maintenance program?

Inspect all patch cables for breaks.

Which statement describes the Airplane Mode feature found on most mobile devices?

It turns off cellular, Wi-Fi, and Bluetooth radios on the device.

What is a proactive way to keep a laptop clean?

Keep fluids away from the laptop computer.

Which type of network will extend a short distance and connects printers, mice, and keyboards to an individual host?

PAN

A user cannot access the network. While the technician is checking the computer, the other users on the same network report that they are having the same problem. Further investigation shows that the LED lights on each NIC are not lit. What should the technician do next?

Report the problem to the network administrator.

A technician has just installed a new NIC in a laptop. When the cable is plugged in, the technician notices that the LEDs on the NIC are green and one LED is flashing. What does this usually signify?

The NIC is functioning and there is network activity.

Which statement is true of laptop motherboards?

The form factor varies by manufacturer.

Which two statements are true of a laptop CPU when compared to a desktop CPU?

The laptops are designed to produce less heat. The laptops use smaller cooling devices.

What would be the result of having a corrupt Master Boot Record?

The operating system will fail to start.

A workstation is configured with an advanced video capture card that was added to the system. After the OS was updated from Windows 7 to Windows 8.1, the video card stopped working. What should be done to address this problem?

Update the driver.

What is Wi-Fi calling?

a way to make mobile phone calls over a wireless data network

What type of networking cable is used by television companies to carry data as electrical signals?

coaxial

Which type of connection to the Internet is capable of the fastest transfer rates?

fiber

Which component is part of a solid state drive?

flash memory chip

Which term is used to describe any device on a network that can send and receive information?

host

Which two terms describe unlocking Android and iOS mobile devices to allow users full access to the file system and full access to the kernel module?

jailbreaking rooting

What is the color of the wire for pin 1 in the T568B Ethernet wiring standard?

orange/white

Which term is used to describe the process of establishing a connection between any two Bluetooth devices?

pairing

A technician wishes to update the NIC driver for a computer. What is the best location for finding new drivers for the NIC?

the website for the manufacturer of the NIC