Five Guys Study Guide
If the fryer filter pump is returning oil slowly what should you do?
1. Check to make sure the waffle rack is below the filter paper 2. make sure the strainer cap is tight and clean 3.make sure the filter paper is not too dirty
What is the purpose of food safety audits?
1. brand protection 2.third party view of our operations 3. lead us toward goal of being the safest restaurant system in the world
in the morning if the fryers or grills will not turn on you should?
1. make sure the power cord is fully plugged in 2. make sure the drain valve handle is fully closed 3.make sure the gas hose is properly connected
Which of the following are purposes of the Secrete shopper program?
1.create an employee culture of "personal ownership" 2. Reward employees for exceeding standards of quality and service 3. gain customer perspective
How many days can meat be accepted after the grindon/ pack date?
14
How many minutes must cut potatoes be soaked in cold clear water before they are taken out of the line?
15
Select the proper concentration range for Quat sanitizer solution?
150-400 ppm
Burger patties should be cooked to an internal temperature of
160f
When and where in the united states did five guys start?
1986 in Arlington, virginia
You should start watching for the acid effect once potatoes have been soaking for _____ hours?
20
where do you submit issues if you have problems with bread quality?
Bread ordering subscriber system (BOSS)
Our tests for bacon are the _____ and the _____ test?
Horizontal, Shatter
when should critical food safety violations be fixed?
Immediately
name the six pathogens?
Shigellosis, salmonella, salmonella(non-typhoidal), E. Coli, Hepatitis A, and norovirus
Which of the following is NOT a best practice for safe money handling ?
Requiring multiple employees to use the same drawer to simplify financials
What metric determines morning prep levels?
Store sales mix and forecasted sales
What should you do if you notice a problem or defect with product in the store?
Submit a product issue form
Chemical contamination?
When cleaning/sanitizing agents contaminate food due to improper use or storage
Biological contamination?
When hazardous microorganism called pathogens are passed on to food.
Match the designated use to the correct bucket?
White: cut potatoes, salt, and sugar Orange/black: Grease and cleaning solutions.
What should employees be able to do after training?
-register/front of house -Dressing -Grill -Fries
What are tasks you are not allowed to perform one hour prior to closing?
-stack unused chairs -clean the bread grill -filter unused fryers
When cooking a hamburger, how many times should you even out the patty?
1
Select the proper concentration range for Kay-5 (chlorine) sanitizer solution?
50-100 ppm
The Temp of water for cut fries should not rise above?
55 F
Food should be stored away from the walls and at least ________ off the floor?
6 inches
The BLT sandwich should contain how many full strips of bacon
6(12 pieces)
How many times per year will stores be visited by secrete shoppers?
96
Match the term with the correct definition. A. wash 1. Remove surface dirt B. sanitize 2. Reduce pathogens to safe levels
A1 B2
secret shopper award payouts for a shop should be distributed equally among _________?
All employees working that shift
If a customer insists on a rare burger you should _____?
Ask them to try one of the five guys way, on the house
Which statement best describes where chemicals should be stored?
Away from food and prep areas
How often should employees working the register verify the contents of their drawers?
Before each shift, and after each shift
Patties should be smashed into groups of ________ and stacked a total of _________ patties high?
2,8
Generally, how many times do you need to flip a patty on the grill?
2-4
How high can boxes of oil be stacked in the dining room?
2
The temperature of potentially hazardous foods should be taken every _____ hours?
2
Time and temp. checks should be performed at minimum ______ hours.
2
Approximately how many minutes should a basket of fries pre-cook for?
2 1/2
pre-cooked fries should sit and rest fr at least how many minutes?
2 1/2
After the pre-cook fries have been properly cooled, approximately how many minutes should they be final cooked?
2 1/2- 3
approximately how long does it take a food safety auditor to complete an audit?
2 hours
Approximately how many ounces should a balled patty weigh?
3.6 ounces
Boxes of peanuts should be at least _______ full?
3/4
To allow time for clean-up and pre-shift meetings, morning prep should be finished at least _______ prior to opening?
30
What is the maximum number of days new employees have to complete their required courses in five guys university?
31
Cold, potentially hazardous foods need to be stored between _______ and _________.
33 F, 41 F
how many times per year will stores receive food safety audits?
4
Free-standing potatoes can be stacked a maximum of _____ bags high and potatoes against a wall can be stacked a maximum of _______ bags high?
4, 5
Following daily ___________ posted in the back of house will help you keep your entire store in good condition.
Cleaning schedual/ calendar
If your store runs out of bread and you cannot borrow bread from another locations what do yo have to do?
Close the store
Hood vents should be taken down and washed _____?
Daily
the fries should sit on the racks or above the oil until they appear _____, _______, and ________?
Dull, soft, limp
Quarterly late night secrete shops, also know as Phantom shops, are looking for the same items as regular shoppers in addition to signs of?
Early closing
What is the significance of never having empty fry baskets on the line?
Empty baskets will eventually cause a bottleneck on the fry station.
which of the following best describes the appropriate music volume level in the store.
Enough to hear the person next to you, but not the table across the room
how often should you boil out the fryers while performing an oil change?
Every oil change
If you run out of any food item except bread, it is acceptable to purchase it locally to keep the store running.
False
It is okay to leave entrances unlocked during prep or closing as long as nobody is around outside.
False
Managers are the only employees that need to be trained to spot food safety threats?
False
Final cooked fries should be cooked until they are________ on the outside and like a ________ potato on the inside?
Firm, mashed
During morning prep, when should stores start cutting the potatoes?
First thing in the morning
Match each term with its website?
Five guys university: employee training Store Financial system: Back of house BOSS: bread ordering subscriber system Company document storage: Extranet MarketForce: Secrete shopper website
Which adjective best describes a perfectly cooked five Guys burger?
Glistening
When cooking burgers on section one of the grill you should wait for the edges to turn ________.
Gray/Grey
Math the temperature to the correct piece of equipment.
Grill= 350 degress Fryers= 345 degrees Hot holding unit= 140 degress
If you have issues with greasy floors, doors that wont shut correctly, and haze in the air, what is likely the problem?
Improperly balanced hood system
Who are the five guys?
Jim, Matt,Chad,Ben, and Tyler
What are the three things you must check when receiving ground beef during a delivery?
Packaging, temperature, and grind-on/pack date
Which of the following items are employees allowed to wear while working?
Plain wedding ring
What are the three main components of an effective pest prevention program?
Prevent access, deny food and water, work with licensed pest control operator.
which two certificates are all five guys managers required to have?
Quality control, food safety
If the grill needs to be adjusted above or below 350 F to cook a patty correctly, what is most likely the issue?
The grill is out of calibration
At night, after you have cleaned the fryer drawer and reset it with new paper, where should the drawer be stored?
The lower the shelf of the fry dump station?
if you have cut fries exhibiting the acid effect, what should you do?
Throw all buckets from that batch in the trash, then wash, rinse, and sanitize the buckets
It is impossible to follow first in, first out (FIFO) if food is not labeled accurately?
True
ticket times over 8 minutes indicate issues thoughout the operations at the moment?
True
What should be the placed at all entrances during inclement weather?
Wet floor signs and mats
What is happens if a store does not order bread for a delivery day?
an average of the previous four orders for that day are received
When can stores be visited by secrete shoppers?
any time the store is open
why do we perform a fry calibration every shift?
because fry quality can change from shift to shift
On section two, the patty should be flipped when you see a good amount of ____?
blood
When you see ____ juice, the patty is done?
clear
Floor cleaner should be mixed with ______ water?
cold
Pre-cook the fries until they are slightly hard and there is a slight change in?
color
the ________ for a perfect Five Guys fry can change from shift to shift
color
what should you do if you have questions about shop results?
contact your district manager
How should the bacon be cooked?
crispy
How much bread should you always have in stock incase a delivery is delayed?
enough to get you through the next delivery date
Burgers should be _________ out with the patty press one time only?
evened
Employees exhibiting symptoms of a foodborne illness should be?
excluded from the restaurant
It is acceptable to prep in advance for more than one day. It is acceptable to prep in advance for more than one day.
false
New employees should complete all their five guys university courses as quickly as possible before they begin training on the line.
false
it is acceptable to have employees that can only work one station as long as they show mastery in that position?
false
The three main items that must be included on a product issue form: a comprehensive description of the issue in question, the exact amount of product in question that credit is being requested for, and _________
high quality pictures of all affected items
We don't allow bags of bread to be stacked on top of each other primarily because the bread?
is fragile
which of the following should you not do if a customer has concerns about allergens in the food?
make judgment about allergen safety for them
what is the name of the weekly newsletter that contains five guys news an potato board information?
patty press
The primary purpose of the shift change is to
set the next shift up for success
Which of the following can cause the acid effect to appear in cut fries?
soaking the fries too long
The lunch rush has been busier than expected so you prep another case of meat at 7 pm to get you through the night shift. What time does that meat expire?
the following day at 4 pm
What is the primary reason for toasting the buns golden brown?
to prevent the bun from becoming soggy
Why do we prep one box of meat at a time?
to prevent time and temp abuse
Cut fries turn black when they been held ______.
too long out of water
Cashiers should repeat the order back to the customer before completing the order?
true
When cooking a hamburger, clear juice should tell you that the burger is done?
true
which of the following are manager best practices during a food safety audit?
walk with the specialist during the audit
what is the best way to describe the five guys approach to food cost?
we manage food cost in the back of house, but not between us an the customer
physical contamination?
when hazardous foreign or naturally occurring objects are introduced to food.