Floral Rise up

Part of effective time management is prioritizing task. which of the following is NOT a code that you would use when setting priorities?

Designate

Which of the following is the term for behavior influences that come from retailer's marketing?

External Commercial Cues

What kind of things does a manufacture produce?

Finished products

These shoppers are rarely the first to try new products

Followers

Which of the following is not typically counted as "compensation" that employee receives?

Free coffee in the break room

Which of the following describes a communicator who wants process, detail, timelines and well-thought-out plans?

Functional

Suppose that Bill and JoAnne are sales associates at a retailer. Bill says to JoAnne: I'm not getting the shifts I want- I can't believe that Alexis only gave me 6 hours the week. I don't even think I can make my rent this month is this doesn't change. what problem is Bill facing?

He isn't getting assigned enough hours and worries about the financial consequences of having a lighter schedule than he expected

Which of the following is a SMART goals?

I will increase my monthly sales volume by 20 percent by the end of March

Which of the following is the term for behavior influences that comes from a customer's own needs?

Internal Physical Cues

`Which of the following describes a communicator want to hear about big-picture ideas?

Intuitive

These shoppers have typically enjoyed repeated and valued positive customer experiences with a particular retailer

Loyal customer

Which of the following terms best describes a grower of potatoes

Manufacturer

Which of the following best defines quality customer service ?

Offering free items to customer in order to keep them coming back

Which of the following is the term for the retailing that places the focus on creating a seamless shopping experience for customer by integrating multiple channels?

Omnichannel

Which of the following describes a communicator who values relationships and connecting with people

Personal

What's the term for service tat is designed to be tailored to a specific customer's needs and interests?

Personalized service

Which of the following phrases is an example of positive feedback given to an example?

Phil, you've really improved your stocking speed

Which of the following does not describes a product feature?

Price

Which of the following is a term for physical goods that are bought and sold?

Products

The most common workplace injuries are .....

Slips trips and falls

What's the specific term for action a retailer makes to address a service failure?

service recovery

What's the standard method to use to thank an interviewer after the interview?

via e-mail

If your total was 4'700 and you had 38 transactions, what was your average sale?

123.68

If you have a job interview scheduled for 1 o'clock, what time should you arrive?

12:45

Approximately what percentage of U.S. jobs are retail jobs, as of 2019

20 to 25 percent

After one negative experience approximately what percentage of people say they will never o business with that company again?

50%

As of 2019, roughly how much money do U.S. retailers lose annually due to poor customer service?

60-70 billion dollars

Approximately what percentage of americans use a credit or debit card for at least some of their purchases

80 to 90 percent

Which of the following is a standard definition of a retail ecosystem?

A term of store employees who help each other

Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?

Active Listening

What's the best way to respond when a customer asks a question about a product and you don't know the answer?

Admit that you don't know the answer and take the customer to a coworker or supervisor who can help

what's the term for a very brief speech that you can to sell yourself to people you meet?

An elevator pitch

Where are large bills typically placed within a cashiers register?

Below the cash draw

These customers tend to make quick purchase decisions, often buying inexpensive items that are of high importance to them?

Impulse buyers

The majority of retailers are

Independently owned

These customers have early adopter mindset, and want to be recognized as trendsetter by others

Innovation/trend shoppers

What should you do if a customer argues that they are owed extra change. you dont think they're right and they escalate their tone?

Call a supervisor immediately

Suppose a customer purchases total of 52.14 and the customer gives you 60.25. What is the correct change using the least amount of bills and coins?

A 5 dollar bill , 3 ones dollar bills, a dime and a penny

Which of the following describes a type of question that is designed to elicit yes or no?

A closed-ended question

Which of the following is a customer body language cue?

A customer rolling his eyes while looking around

A job description typically contains ?

A description of the job's responsibilities

A type of mindset that limits your ability to grow and learn as an employee is called ?

A fixed mindset

The type of mindset that best helps you grow and learn as an employee is called?

A growth mindset

Which of the following best defines a loyalty customer?

A marketing team that provides incentives to repeat customers who are loyal company brand shoppers

If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?

A soccer goal frame and net

Which of the following describes a type of question that cannot reasonably be answered?

An open-ended question

Which of the following describes a communicator who is straight to the point?

Analytical

Which of the following is the term for the unique way that company employees act with each other and with customers?

Company brand

Which of the following is the term for the unique way that company employees act with each other and with customers?

Company culture

These customers can take a long time to make a purchase decision, and might return to retailer times before making a purchase?

Comparison Shoppers

These customers tend to spend a lot of time checking out products and prices through online sites, visiting different stores and comparing retailer ads?

Comparison shoppers

Which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores?

Customers

Which of the following accurately defines " Private- label" products?

Products that are developed by national or international manufacturers and then sold under another brand name that is available only at a particular retailer's store

What's the term from the delivery of a positive. memorable experiences that are more than what the customer expected?

Quality service

Which of the following comments would be inappropriate in a social media post?

Quit my job today! No more being exploited and unappreciated

These customers view shopping as a fun occasion, so shopping does not necessarily include making a purchase

Recreational shoppers

which of the following is the best way to demonstrate that you have understood a customer ?

Restate and summarize their needs.

Which of the following is NOT an area of foundational knowledge that retailers look for?

Sales skills

Which of following is a term for intangible things, such as providing delivery, that are sold by retailers?

Services

A vertical career path is one in which someone......

Takes on roles with increasing responsibilities that are in the same part of the company

The term for someone who is considered to be a supportive, reliable part of a group is:

Team player

Which of the following is NOT a step you should take as part of the service recovery process

Tell the customer that they need to do something, such as provide more information

Which agency is responsible for implementing laws and regulations to protect employees?

The EEOC

When describing your skills and experience, it's important to

Use action verbs

A good way to help a customer form a good impression about you even before you interact with them is to ?

Use nonverbal communication, such as having confident posture and making eye contact.

Which of the following questions is the most appropriate way for a retail associate to understand if a customer prefers an inexpensive or expensive brand?

What clothing brands do you usually prefer?

When is it an OK time to temporarily leave one customer in order to go help a second customer?

When the 1st customer is looking at alternate products

Which of the following is an example of upselling?

Would you like that as a meal? You can get fries, plus a medium drink. for an extra 2.00

Which of the following is a good transition statement that can lead to closing a sale?

Would you like that folded or left on the hanger?

Which of the following would be an appropriate use of language in an email?

Yes, I'm happy to help you

Which of the following is a valid reason for you, as an employee, not to escort a customer to the location of a product they're asked to see?

You're not sure exactly where the product is located.

The collective group of customers served by a particular retailer are referred to as that retailer's

clientele