FTC
Itemized
The SFGSS is an _______ statement of all of the goods and services selected by the consumer
Contract
The SFGSS is often combined with the funeral _____ as one document.
effective
The ____________________ date must appear on the GPL, CPL and OBCPL
True
The basic services fee is already included in the price for immediate burial, true or false?
immediate burial
The basic services fee should not be charged in addition to:
Overhead
The basic services fees may also include a charge for____________
Caskets
The fee for basic services of funeral director and staff may be its own separate fee or included in the price of ______________
embalming
The funeral practitioner must state the reason why _________________ was performed on the SFGSS.
False
The name of the establishment manager must appear on the GPL according to the FTC funeral rule, true or false?
GPL Requirements
The name, address and phone number of the provider. The caption "General Price List", and effective date
person
The triggering event for giving a GPL is an in-____________________ meeting.
identical
The wording of disclosures must be ________________ to the language provided in the FTC Funeral Rule
16
There are ____ items required to be itemized on the GPL
6
There are __________ required disclosures on the GPL
Ask to take a message and promptly return the call
What action should be taken when a pricing call comes in and there is not a funeral director or trained staff member available to take the call?
SFGSS
What document is cash advances a required disclosure for?
$40,654
What is the fine for violation of the FTC Funeral Rule?
Basic services of funeral director and staff
What is the only non-declinable item that can be charged to a consumer?
At the end of the arrangement conference
When should the SFGSS be given to the consumer?
embalm
When you request permission to _________________, you must disclose that it is not required by law except in certain special cases.
SFGSS
Where must the reason for embalming be stated in writing?
Basic services of funeral director and staff
Which charge should include the services of conducting the arrangement conference, planning the funeral, securing permits, preparing notices and coordinating the cemetery or crematory arrangements?
Right of selection
Which disclosure is required on the GPL?
GPL and SFGSS
Which documents required by the FTC has disclosures relating to embalming:
Flat, hourly, or per mile fee
Which pricing method must be used for transfer of remains?
A provider of funeral goods and services
Who must comply with the FTC Funeral Rule?
Funeral provider
Who must comply with the Funeral Rule?
It is in addition to and doesn't replace itemized pricing
You can offer package pricing to anyone as long as:
Embalm
You do not have to offer a GPL if you remove the deceased for transportation to the funeral home and, at that time, only request authorization to _____
False
You must send a GPL to someone who requests one over the phone, true or false?
Legal
________ requirements is a required disclosure on the SFGSS
Minimal services
immediate burial, direct cremation, forwarding remains, receiving remains
False
A CPL must list each casket usually offered for sale along with the price, but does not need to contain a description of the caskets unless they are special order items, true or false?
Retention
A GPL must be offered for _________________ to anyone who inquires in person about funeral goods or services.
True
A funeral provider cannot require a consumer to purchase an unwanted item in order to obtain a desired item or service, true or false?
False
A funeral provider does not need to give pricing info over the phone, true or false?
True
A provider must separately list the price for each direct cremation it offers with an alternative container, true or false?
GPL Disclosures
Basic services fee Alternative container Selection (right of) Embalming CPL OBCPL (BASECO)
No
Can a funeral home refuse to serve a family if they purchase merch from a third party vendor?
No
Can a funeral provider require embalming for a non-public identification viewing by family members?
No
Can a funeral provider required identification viewing for direct cremation and charge for other preparation?
Yes
Can a provider have a separate price list an offer special prices to a religious group, burial or memorial societies?
Yes
Can funeral providers use package pricing?
No
Can you charge for casket or merch handling fees?
Yes
Can you list any items not on the list of the 16 required as free or no charge on the GPL?
No
Can you list any of the 16 required items on the GPL as "free" or "no charge"?
Yes
Can you require for identification viewing for direct cremation, but not pay for other prep of body?
False
Cash advances is a required disclosure on the GPL, true or false?
True
Commissions or rebates you receive on third party items do not need to be disclosed as long as the items are not listed as cash advances, true or false?
No
Do you need a separate CPL if all of the caskets offered for sale are listed on the GPL?
No
Do you need to list special-order caskets on the GPL?
Services
For forwarding and receiving remains, the GPL should list one price and describe all of the _____________ included in that price.
1 year from the date of the arrangement conference
How long must the SFGSS be retained?
1 year from date last distributed
How long must you keep old GPL's?
3
How many disclosures on SFGSS?
0
How many disclosures on the CPL?
1
How many disclosures on the OBCPL?
On the SFGGS
If a cemetery that the family selects requires an OBC for burial, this fact must be disclosed:
Yes
If a provider offers direct cremations, must it also offer at least one alternative container?
False
If a provider utilizes a Casket Price List, nothing about caskets needs to be listed on the GPL?
True
If you have a separate price list for children and infants, you do not need to give the price list out to anyone except those persons inquiring about a funeral for a child or infant true or false?
Yes
If you offer direct cremations, the GPL, must you state a range of prices for direct cremations?
OBCPL Disclosure
In most areas, state or local law doesn't require an OBC, but many cemeteries require it
No
Is Legal Requirements is a required disclosure on the CPL?
Yes
Is alternative containers one of the required disclosures on the GPL?
Yes
Is embalming a required disclosure on both the GPL and the SFGSS?
No (must be prior)
Is it acceptable for consumers to first learn of casket prices when they enter the casket showroom?
Yes
Is limousine one of the items required to be itemized on the GPL?
Yes
Is the basic services fee already included in the price for forwarding remains?
No
It is acceptable to use casket price cards displayed on the caskets in place of a CPL?
No
May you charge a consumer for both forwarding remains and basic services of funeral director and staff?
Yes
May you have a separate price list for children and infants?
Yes
Must the fee for basic services of funeral director and staff be included in the price for direct cremation? (and other minimal services)
No
Must the reason for embalming be explained on the GPL?
No
Must you give accurate pricing information over the phone no matter when the call comes in?
Yes
Must you give out a GPL for a preneed turning at need if they are modifying the contract?
Yes
Must you give out a GPL in all preneed situations?
Yes
Must you give out the GPL to a family if they ask you about funeral goods or services when they are at nursing home, hospice care facility, or their residence?
Yes
Should the charges for minimal services include any fees for basic services of funeral director and staff?
False
The CPL and OBCPL must be given after discussing caskets or outer burial containers, true or false?
Review
The CPL and OBCPL must be given to the consumer for _______
Embalming
The FTC Funeral Rule prohibits misrepresenting that _________________ is required by law when it is not.
casket
The FTC Funeral Rule prohibits misrepresenting that a _________________ is required for direct cremation.
