FTC Quiz
Which of the following is NOT true regarding giving the consumer a copy of the Statement of Funeral Goods and Services Selected?
It is not required to give each consumer a completed Statement at the end of the arrangements discussion
Which of the following is NOT true regarding the use of facilities and staff for viewing itemized item?
You must change a flat fee for this item
You must keep price lists for at least _____ year (s) from the date you last distributed them to customers.
1
The triggering event for giving out the GPL is...
A face-to-face meeting anywhere
Which of the following is NOT one of the special groups you are allowed to have an alternative price list?
Civic Organizations
You must list each cash advance item separately on the Statement of Funeral Goods and Services Selected, together with a price for each item. Which of the following does NOT describe a cash advance?
Debit
Which of the following is NOT identifying information required on the GPL?
Email address of the funeral provider's place of business
Which of the following would NOT be considered a service to be included under the itemized item: Other preparation of the body?
Embalming
You must list each cash advance item separately on the Statement of Funeral Goods and Services Selected, together with a price for each item. Which of the following does NOT describe a cash advance?
Embalming
The Funeral rule expressly prohibits you from charging any fee, as a condition of furnishing any funeral goods or services, other than fees for all of the following EXCEPT:
Embalming and Other preparation of the deceased
Which of the following is NOT one of the reasons you can charge a fee for embalming?
Federal Law requires embalming
Which of the following is NOT one of the required itemized prices on the GPL?
Flower vehicle
The legal requirements disclosure on the Statement of Funeral Goods and Services Selected indicates you will explain, in writing, all of the following EXCEPT.
Service requirements
The Embalming item price on the GPL...
Should include all service fees and any equipment or facility charges for providing this service
Three exceptions exist to the consumer's general right to choose only the goods and services wanted, which of the following is NOT one of these exceptions?
The one non-declinable services and facilities fee
Which of the following must be described in the GPL under the direct cremation required itemized price?
The services and container provided for each price
Which of the following is NOT true regarding the use of facilities and staff for a memorial service?
This is a charge for a commemorative service with the body present
You must place three disclosures on your Statement of Funeral Goods and Services Selected. They should be set out, word-for-word, exactly as the Rule prescribes. Which of the following is NOT one of these three disclosures?
Religious requirements
The Cash Advance Items disclosure on the Statement of Funeral Goods and Services Selected says if you charge for purchasing a cash advance item, or if you receive and retain a rebate, commission, or trade or volume discount for a cash advance item
This is your privilege as a funeral home operator
You must show the Outer Burial Container Price list
To all persons asking about outer burial containers or their prices
You must show the Casket Price List (CPL)
To anyone who asks in person about the caskets or alternative containers that you offer or inquiries about their prices
Which of the following is NOT one of the required itemized prices on the GPL?
Traditional Service with Cremation
Which of the following is NOT one of the six areas that The Funeral Rule specifically prohibits misrepresentations?
Transportation
Which of the following is NOT one of the six disclosures required on your General Price list?
Transportation Service Fee
Which of the following is NOT one of the required itemized prices on the GPL?
Use of facilities and staff for a reception
When does the FTC Funeral Rule NOT apply to pre-need arrangements?
When pre-need contracts were entered into before the Rule went into effect in 1984.
Regarding the prohibited specific misrepresentation item embalming, unless state or local law requires embalming, you may not tell consumers that embalming is required for practical purposes in all the following situations except?
When the consumer wants an open-casket funeral with a formal viewing and visitation
Which of the following is Not one of the reasons you can charge a fee for embalming?
After embalming the body, you obtain information that informs you the family did not desire embalming
Which of the following must comply with the FTC Funeral Rule?
All Funeral Providers
You must give the General Price List to...
Anyone who asks, in person, about funeral goods, funeral services, or the prices of such goods or services.
Which of the following is the only item that can be made non-declinable to the consumer pr the FTC Funeral Rule?
Basic Services of Funeral director and Staff
Which of the following is not one of the four itemized prices considered minimal services?
Basic services of funeral director and staff, and overhead
Regarding the prohibited specific misrepresentation, Casket for Direct Cremation, which of the following is true?
If you offer direct cremations, you must make an alternative container available
For forwarding of remains and receiving remains, the GPL should...
List one price for each of these items and describe all services you will provide for the quoted price
With respect to the GPL, the price of the actual cremation of the deceased
May or may not be included in your price for direct cremation
Which of the following is NOT one of the six disclosures required on your General Price list?
Memorial Products Price List
Which of the following is NOT one of the six disclosures required on your General Price list?
Memorial Service Fee
If you do not list the retail price of each casket on your General Price List, you must prepare a separate printed or typewritten Casket Price List (CPL). The CPL must contain all of the following EXCEPT.
The address of your business
If you do not list the retail price of each outer burial container on your General Price List, you must prepare a separate printed or typewritten Outer Burial Container Price List (OBCPL). The OBCPL must contain all of the following EXCEPT.
The address of your business
Which of the following is required identifying information on the GPL?
The effective date of the price list
Which of the following is TRUE regarding the required itemized section outer burial container prices?
You can list an outer burial container price range, with relevant disclosure about the Outer Burial Container Price List or you can list the prices of individual containers on your General Price List
Which of the following is TRUE regarding the required itemized section titled Hearse?
You can use any pricing method for the use of the hearse, such as a flat fee, an hourly charge, or a mileage charge
Which of the following is TRUE regarding the required itemized section titled, Limousine?
You can use any pricing method for the use of the limousine, such as a flat fee, an hourly charge, or a mileage charge
Regarding the preservative and protective value claims prohibited specific misrepresentation, which of the following is FALSE?
You may tell consumers that funeral goods or services will delay the natural decomposition of human remains for a long term or an indefinite time
Which of the following is NOT true regarding the required itemized section titled Casket prices?
You must always list the prices of individual caskets on your General Price List.
Regarding telephone price disclosures, which of the following is NOT true?
You must give price and other information over the phone, even after business hours
Which of the following is NOT true regarding the use of facilities and staff for a funeral ceremony?
You must list two separate charges relating to a funeral ceremony, such as one for the facilities and another for the staff
The embalming disclosure on the Statement of Funeral Goods and Services Selected says all of the following EXCEPT:
You must pay for embalming even if you did not approve of the procedure
A verbal offer of a GPL is not enough...
You must physically offer consumers a GPL that they can keep and take home with them
Which of the following is NOT true regarding use of equipment and staff for graveside service?
Your charge for this service does not need to include both staff services and any equipment you may provide (such as tent and chairs)
