Fundamentals of management ch 11 assignment

Which of the following are advantages of e-learning? Check all that apply.

Increases workplace productivity Decreases employee stress Reduces travel costs

Develop analytical and problem-solving skills.

A student is paired with an experienced florist who offers informal advice, suggestions, and guidance.

Tasks Controls access to building Assists in emergency situations Maintains daily logs and shift reports Provides directions to visitors

Job description

Before using any selection instrument, a manager must determine if it is ______, or related to the job.

valid

The SAT and Minnesota Clerical Test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job.

Aptitude

DIRECTIONS: Rate this employee using the following scale, where 1 = Almost never, and 5 = Almost always. Completes work before deadlinesOffers to help team with workMonitors own progress on work Almost never Almost always 12345 This form tells you that the waste management company uses a: This form is likely to be:

Behavior observation scale effective

This type of test uses questions about life events to predict whether a person will be successful on the job.

Biodata test

Which of the following actions is the first step in the recruiting process for a new position within a company?

Conduct a job analysis

Indicate whether each of the following questions is legal or illegal. 2.0

Have you ever held a job under a different name? If so, please provide the name under which you worked. legal Are you married? Illegal Have you ever been arrested? Illegal Did you graduate from college? Legal

Show students a video demonstrating different types of floral arrangements.

Impart information and knowledge.

If Denise wants to know how much the jobs in her gym are worth in comparison to each other, she should do:

Job evaluations

Qualifications Bachelor's degree Must have five years of restaurant experience Must have experience cooking in fast-paced environment Communication skills in both Spanish and English

Job specification

Impart information and knowledge.

Students read The Encyclopedia of Flower Arranging by Rona Coleman and Sylvia Pepper.

A job analysis does not collect information about:

The typical salary for a job

after expenses, Denise cleared $500,000 last year. she is thinking about giving some of this money to her employees in what is known as a _____ plan

a profit-sharing

Developing behavioral questions based on the knowledge, skills, and abilities required on the job is a critical first step in developing ________________ interview.

a structured

Jasmine receives a promotion based on her performance appraisal rating.

administrative

An employer denies women opportunities for construction work while accepting men. This is

an example of disparate treatment

A Baptist church is allowed to hire only a professed Baptist as a minister. In this case, religion is a______________________________________________ .

bona fide occupational qualification

While reviewing performance evaluation reports, you notice that all of the employees have been rated "average." There are no outstanding performers and no poor performers. This is an example of a ______________ error. ____________________________ training will help the manager to evaluate performance more accurately.

central tendency Frame-of-reference

Structured interviews make especially good predictors of job success when paired with a _________________

cognitive abilities test.

You are a manager at Baroque Space, a costume design company. Recently, your boss asked you to hire a new seamstress. You are now ready to begin recruiting. You know that if you use __________ recruiting, you will be likely to bring new ideas into the company, so you decide to use that approach. Which of the following actions could you take to implement your decision?

external Publish an advertisement on an Internet job site

Judges often use the ____________________________ to determine whether adverse impact has occurred.

four-fifths rule

Instructions: Please rate the employee's performance in each of the following areas. Work QualityWork QuantityTeamwork Poor Excellent 1234 This form tells you that the waste management company uses a: This form is likely to be:

graphic rating scale ineffective

Adriaan and Arie got off on the wrong foot. Arie messed up his first project for Adriaan, and now Adriaan gives him low performance ratings in every category of performance. This is an example of a ____ error. ____________________________ training will help the manager to evaluate performance more accurately.

halo Frame-of-reference

Denise's current approach to employee compensation is a ___________ pay structure

hierarchical

If a manager threatens to fire an employee who does not sleep with him, he could be charged in a _______________- case.

quid pro quo

You are the CEO of a 500-person plating company. Today, Matt, one of your employees, came into your office with a sober look on his face. He said, "Boss, you've got to do something about my supervisor, Sally. I've told her a dozen times to leave me alone, and now look what was on my desk this morning!" Be my Valentine, Or spend some time In the unemployment line. Love, Sally Based solely on the words on the valentine, this could be a case of _________________

quid pro quo sexual harassment.

Denise is concerned about the poor performers in her gym. For example, last week one of the front desk clerks got into a heated argument with a client, who subsequently informed Denise that he was leaving the gym. Denise's first action when faced with unacceptable performance should be to:

warn the employees that this kind of behavior is unacceptable

PERFORMANCE REPORT: This report summarizes the ratings* given to you by your manager (MGR), peers (PEER), and direct reports (DR). 1.Employee completes work before deadlines. MGR = 4.5, PEER = 4.0, DR = 3.02.Employee offers to help team with work. MGR = 4.0, PEER = 4.0, DR = 4.03.Employee annoys and irritates coworkers. MGR = 2.5, PEER = 2.0, DR = 3.5 * Ratings based on a scale where 1 = Almost never, and 5 = Almost always. This form tells you that the waste management company uses a: This form is likely to be:

360-degree feedback appraisal process effective

Lila is demoted after receiving a poor performance appraisal. Kaylee received a 20% bonus this year because she was the highest-performing employee in her department.

Administrative

Students are shown three different flower arrangements and are asked to critique the materials and technique used in each arrangement.

Develop analytical and problem-solving skills.

Eduardo goes to his mentor, Mateo, to get tips for improving his performance. In the course of discussing his performance appraisal, Mike and his manager look for ways to resolve the problems that slow down the assembly line.

Developmental

Indicate whether each of the following questions is legal or illegal.

Did you graduate from high school? Legal Are you a citizen of a country outside of the United States? If so, which one? Illegal Have you ever been convicted of a crime? Legal How will you care for your children while you are working? Illegal

Which of the following are disadvantages of e-learning? Check all that apply.

Often boring and unengaging for employees Less effective for developing problem-solving skills Increased training development costs

In cases where sexual harassment may have occurred, which of the following CEO responses would be appropriate? Check all that apply.

Please tell me exactly what happened. Our company policy prohibits harassment of any kind. Let's get HR involved so we can straighten this out.

At the training center, students work with artificial flowers to create basic arrangements. No student is allowed to complete a customer order without first demonstrating the arrangement using artificial flowers.

Practice, learn, or change job behaviors.

Practice, learn, or change job behaviors.

Students learn on the job. They are given simple arrangements to complete at first and get more difficult assignments as they master the earlier ones.

Job specification example

This job requires a four-year college or university degree with major course work in human resources management, business administration, or industrial psychology. Must have at least one course in statistics and one in research methods.

Indicate whether each of the following questions is legal or illegal. 3.0

What religion, if any, do you practice? Illegal Tell me about a time when you had to prepare a report under a deadline that didn't give you enough time to do your best work. What did you do? Legal Do you smoke? Illegal This job requires that you be able to lift 50-pound boxes of books on a regular basis throughout the day. Would you be able to do that? Legal

A customer interaction simulation is an example of this type of test, which directly measures an applicant's ability to do a job.

Work sample test

Job description example

Work with project manager to generate monthly billing for projects. Ensure timely collections. Review subcontractor/material lien waivers. Coordinate project financial closeout.

A program accepting only students who obtain a 35 on the ACT reveals that substantially fewer Hispanics are accepted. This is an example of

adverse impact

A company hires only from the predominantly black neighborhood where it is located and consequently eliminates white employees by accident. This is

an example of adverse impact

If Denise decides to pay above market wages, she will find that she:

attracts and keeps better employees

The General Aptitude Test Battery (GATB) is an example of this type of test, which measures a person's thinking and reasoning abilities, including verbal and numerical aptitudes.

cognitive ability test

Denise could increase teamwork and employee perceptions of fairness if she implemented a _____pay structure

compressed

An employer hires attractive females rather than males. This is an example of

disparate treatment

last month, Denise lost two of her best employees. this ____ turnover is _____ for the gym. Denise should consider implementing _____ plan, which is good for dealing with all types of turnover

dysfunctional bad a pay-for-performance

You are a manager at Abrasivebit, a drill bit manufacturer. Recently, your boss asked you to hire a new field service technician. You are now ready to begin recruiting. You know that if you use ____________recruiting, you will be likely to bring new skills into the company, so you decide to use that approach. Which of the following actions could you take to implement your decision?

external Contact an employment agency

last month, Denise lost two of her worst employees. this ____ turnover is _____ for the gym. Denise should consider implementing _____ plan, which is good for dealing with all types of turnover

functional good a pay-for-performance

Based solely on the words on the valentine, this could be a case of ___________________ sexual harassment.

hostile work environment

Based solely on the words on the valentine, this could be a case of _________________________________ sexual harassment.

hostile work environment

If your coworker puts up pictures of nude men at her desk and refuses to take them down even when her manager asks her to, she could be charged in a ___________________________---case.

hostile work environment

In order to win a ____________________ case, the victim must prove that management knew, or should have known, about the problem and did nothing about it.

hostile work environment

ou are a manager at Quickhawk, a prescription eyewear retailer. Recently, your boss asked you to hire a new optical assembler. You are now ready to begin recruiting. You know that if you use ___________recruiting, you will be likely to improve employee morale, so you decide to use that approach. Which of the following actions could you take to implement your decision?

internal Create a job posting

This ______ a case of sexual harassment because:

is Lucy indicated that Kent's affections were unwanted, and he persisted in approaching her

This _________ a case of sexual harassment because:

is Sally is Matt's boss, and she is making a sexual relationship a condition of employment

This ______________ a case of sexual harassment because:

is not George is excited that he received the valentine from Frank

Suzy is known for her highly rated employees. Everyone gets a performance rating of "outstanding," regardless of the work they have actually done. This is an example of a ____________ error. ______________________ training will help the manager to evaluate performance more accurately.

leniency Frame-of-reference

Job analysis information should not be collected through:

past performance evaluations of the job incumbent.