Fundamentals of management Final exam

power

A high need for __________ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.

true

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

pay

According to Herzberg, __________ is an example of a hygiene factor.

Hierarchical control

At LBK Industries, responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees. LBK uses which of the following types of organizational control?

vicarious learning.

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

engagement

Carla's subordinates view her as a great manager. Not only does she get the job done, but she also organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:

amount of information that can be transferred during a communication episode.

Channel richness refers to the:

relatedness needs.

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:

false

Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.

internal business process

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which of the following dimensions of the balanced scorecard?

encoding the message

Jenna composes an e-mail from home to her boss to inform him that she will be late getting to work that day. The act of composing an e-mail involves which of the following stages of the communication process?

face-to-face

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

true

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

bottom up

Most executives now believe that important information flows from the:

true

One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior.

organizational

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as __________ control.

intrinstic rewards

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:

open book management

Silver n' Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where it is going. This is an example of which of the following?

balance sheet

Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. To which of the following should she refer?

inventory turnover ratio

Tammy is a production manager at Eagle's Nest, Inc. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n):

true

The systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance refers to organizational control.

Establishing standards of performance

What is the first step in the feedback control system?

channel

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

memo

When informing your staff of the date for the company picnic, a __________ would be most practical and successful.

nonverbal communication

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

expense budget

Which of the following includes anticipated and actual expenses for a responsibility center?

Compensation needs

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

Reinforcement theory

Which of the following theories places an emphasis on behavior and its consequences?

false

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

feedback

____ is necessary for communication to be considered two-way.