Funeral Merchandising

What would be the mode of the following casket sales: $2400, $2200, $2400, $2300, $2400, $2300, $2500? $300 $2350 $2357 $2400

$2400 (Mode is the number that occurs most often in the sequence)

In a traditional selection room with full sized caskets the recommended numbers would be a minimum of ____ and a maximum of _____. 5-15 12-30 15-35 20-40

12-30

Which casket is ferrous? 32 oz Bronze 32 oz Copper 18 Ga Steel Spruce

18 Ga Steel

It has been suggested that a casket bottom should be between _ - _ inches above the floor to produce the ideal viewing height. 10-15 30-40 5-10 26-30

26-30

The recommended square footage per full size casket is 30-40 sq ft 40-60 sq ft 10-20 sq ft 50-60 sq ft

40-60 sq ft

Infant and children caskets typically increase in increments of how many inches? 2 4 1 6

6

In what increments do infant caskets increase in length? 3" 6" 8" 12"

6"

This part of the casket handle attaches the bar to the lug. Arm Lug Bar Corner

Arm

Which part of a casket will a casket bearer grab and hold when carrying a casket? Arm Bar Lug Tip

Bar

A headstone with a slightly slanting top. Flush Marker Bevel top marker Slant marker Upright marker

Bevel Top Marker

A secure stand constructed for the placement of a casket for viewing and services, but sometimes as a means of merchandise display. Casket stand Casket Standard Bier Casket Rack

Bier

The part of the casket shell that has the top body molding, body panel, base molding and casket bottom? Body panel Base molding Body Top body molding flange

Body

Purpose of vaults includes: To support the earth load Limit intrusion of outside elements Both A and B. To seal and protect

Both A and B (support earth load and limit intrusion of outside elements?

Having full size caskets on the floor can be both expensive and take up space. Presenting merchandise in this manner may save money on inventory and printing cost. Index cards Catalog Fractional displays Consecutive method

Catalog

A wheeled collapsible support for the casket, used in the funeral home, church or home. Church Truck Casket Rack Casket Stand Bier

Church Truck

Buildings or structures containing many recessed or niches for the placement of cremated remains. Niche Columbarium Mausoleum Crypt

Columbarium

What type of container would be used to transfer a body that is embalmed but not casketed? Air Tray Combination Case Wood Box Ziegler Case

Combination Case

A _____ must be given for retention to each person that arranges the funeral at the conclusion of the discussion of arrangements. Complete Statement of Funeral Goods and Services Selected Business Card GPL CPL

Complete Statement of Funeral Goods and Services Selected

What type of casket interior material is thin crinkled cloth of silk, rayon, cotton, or wool? Crepe Linen Satin Velvet

Crepe

Illumination directly shining on an object. Direct Lighting Indirect Lighting Incandescent Lighting LED Lighting

Direct Lighting

Metal formed from iron. Ferrous Non Ferrous Copper Bronze

Ferrous

Price determination method whereby the whole sale cost is multiplied by a constant factor. Graduated Recovery Declining Price structure Modified Declining price structure Fixed Multiple Makup

Fixed Multiple Markup

Taking the wholesale cost of a casket and multiplying it by 2.5 would be what type of price mark up? Fixed dollar Fixed multiple Fixed percent Fixed modified

Fixed multiple

What type of memorial marker lies flat to the ground? Bevel Bench Flush Slant

Flush

A ____ type of display is referring to only portions of caskets (i.e. 1/2. 1/4. 1/8) Full Size Display Fractional Display Miniature Display Miniscule Display

Fractional Display

Method of pricing in which charged are broken down into many major component parts. Package Pricing Unit Pricing Functional Pricing Itemization

Functional Pricing

This can provide a comfortable and stable place for a family member to rest, regroup, and divert the attention away from the powerful image of being surrounded by caskets in the selection room. Demonstration Group Grouping Methods Furniture Grouping Style Grouping

Furniture Grouping

Printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices. Also considered the keystone to the FTC Funeral Rule. Casket Price List Outer Burial Container Price List 3rd Party Price List General Price List

General Price List

What is the strip of metal, plastic, or cloth that is attached to the inside of the casket panel, covering the area at which the roll is anchored? Gimp Lug Ogee Roll

Gimp

This method of closure is considered airtight, impervious to external influence and is typically sealed by soldering or fusion. Latch Threaded Chemical closure Hermetically sealed

Hermetically Sealed

The illumination resulting from the glowing of a heated filament. Halogen Lighting Incandescent Lighting Fluorescent Lighting LED Lighting

Incandescent Lighting

With what type of selection procedure does the funeral director leave the selection room while the family looks around? Applied Direct Indirect Open

Indirect

The method of selling merchandise whereby the funeral director does not remain in the selection room during the selection process. Direct Selection Room Procedure Straight Selection Room Procedure Indirect Selection Room Procedure Free Choice Selection Room Procedure

Indirect Selection Room Procedure

Which act regulates warranties on consumer products that do not perform as expected after purchase? Americans with Disabilities Act Criminal Act Magnuson-Moss Warranty Act Sherman Antitrust Act

Magnuson-Moss Warranty Act

It is best practice to have the room with all the merchandise offerings where? 2nd floor Basement Main Floor In a separate building

Main Floor

Where is the preferred location of the selection room in the funeral home? Basement Garage Main level Upper level

Main level

A process involving the collection and appraisal of market demographics such as mean or median age, income, and primary economic base is called what? Market Market analysis Census of business Consumerism

Market Analysis

A study that is used by a business to determine where the potential customers are located is Sales Frequency Market Value Approach Census of Population Market Survey

Market Survey

Which casket is a softwood? Cherry Oak Pine Poplar

Pine

A method used by management to establish the selling price for services and merchandise. Availability Service Mix Price Determination Price Quotation

Price Determination

If cremation rates in a particular area is increasing, a funeral home may want to consider adjusting what? Product Mix Prices Suppliers Availability

Product Mix

"S" shaped molding that is pertinent part of the casket cap. Header Channel Shell Rim (ogee)

Rim (ogee)

Part of the caskets interior, which lines the rim and surrounds the cap panel. Gimp Fold Roll Extendover

Roll

_______ is important to consider when selecting what merchandise a funeral home should continue to offer. Sales Frequency Mode Median Age Trends

Sales Frequency

What part of ca cemetery is larger? Block Lot Section Space

Section

From largest to smallest, what is the correct order in a cemetery? Grave, lot, section, block Section, lot, block, grave Section, block, lot, grave Block, lot, section, grave

Section, Block, Lot, Grave

This type of wood comes from the gymnosperm trees and are coniferous, cone bearing and usually lighter than most woods. Solid wood Hardwood Engineered wood Soft wood

Soft wood

An interior style used in caskets that creates small raised puffs. Shirred Tailored Tufted Crushed

Tufted

How are bronze and copper caskets manufactured? By gauge by ounces per square foot by hardness or softness by 300 or 400 series

by ounces per square foot