Funeral Service Management

Caveat Emptor

"let the buyer beware"

Caveat Venditor

"let the seller beware"

Disaster

a sudden misfortune, resulting in the loss of life and/or property.

Business Plan

a summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor and implement activities necessary for the venture to succeed.

Emergency

an unforeseen combination of circumstances that result in a need for immediate action.

Goals

broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused.

Third Party Merchandise Sales

in the funeral service context, sales of funeral merchandise to consumers by sellers other than a funeral home.

Human Relations

motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives.

Personnel Management

see Human Resource Management. the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction.

Directing

see actuating. the process of guiding and/or supervising the activities of an organization to achieve plans and objectives.

Post-Funeral Follow-up

see aftercare. services provided by a funeral service organization that occur after final disposition; those appropriate and helpful acts of counseling, personal, and/or written contact that come after the funeral.

Evaluating

see controlling. the process of measuring organizational and individual performance with predetermined standards or expected results.

Aftercare (Post-Funeral Follow-up)

services provided by a funeral service organization that occur after final disposition; those appropriate and helpful acts of counseling, personal, and/or written contact that come after the funeral.

Standards of Care

specific procedures to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent funeral director would follow under the same or similar circumstances.

Objectives

specific statement of ends, the achievement of which are to be completed within a specific time period.

Ergonomics

study of workplace design; the study of how a workplace and the equipment used therein can best be designed for comfort, efficiency, safety, and productivity.

Office Management

the administration and supervision of office duties, functions and equipment.

Funeral Service Management

the administration of a funeral service enterprise, the activities of which encompass marketing, office, human recourses, facilities, and financial management.

Advertising

the art of making the public aware of the services or commodities that a business has for sale.

Total Quality Management (TQM)

the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved.

Facilities Management

the monitoring and maintaining of the funeral home physical plant, workspace, and funeral equipment.

Human Resource Management (Personnel Management)

the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction.

Organizing

the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans.

Motivating

the process of energizing, channeling and sustaining people's behavior.

Actuating (Directing, Leading)

the process of guiding and/or supervising the activities of an organization to achieve plans and objectives.

Leadership

the process of inspiring others to work hard to accomplish important tasks.

Controlling (Evaluating)

the process of measuring organizational and individual performance with predetermined standards or expected results.

Marketing Management

the process of planning and executing the development, pricing, promotion, and distribution of an organization's goods and/or services.

Planning

the process of setting performance objectives and determining what actions should be taken to accomplish them.

Financial Management

the utilization and monitoring of assets, revenue, expenditures, and capital.