Funeral Service Management/Merchandising [National Board Preparation]

D.) All of these choices

Directing is also known as: A.) Actuating B.) Leading C.) Controlling D.) All of these choices

$5,500.00

If a funeral home had an average overhead of $3,500.00, and the wholesale cost of a casket was $1,000.00, and the funeral director marked his casket up 100%, what would the unit price for a full adult funeral be using that casket?

Lug

In the construction of swing bar hardware, the arm attaches the bar to the

A.) Product liability insurance

Insurance that protects a firm against claims that its product caused bodily injury or property damage to the user. A.) Product liability insurance B.) Aflac C.) Umbrella insurance D.) None of these

C.) Unpholstery Material

Masselin is a casket A.) Handle Shape B.) Opening Style C.) Unpholstery Material D.) Exterior Covering Material

C.) Fair Labor Standards Act

Outlaws discriminatory practices in pay: A.) Equal Employment Opportunity Act B.) Earnings Valuation Act C.) Fair Labor Standards Act D.) None of these

B.) Census of Manufacturing

Source of market data that explains where certain manufacturers are located: A.) Population Demographic B.) Census of Manufacturing C.) Demographic of Construction D.) Consumerism

A.) Census of Housing

Source of market data that keeps track of new home sales by region and/or the construction of new houses by region and specific area: A.) Census of Housing B.) Housing of Market C.) Demographics D.) Population

Interior

Tailored is a style of casket:

D.) Anti-discrimination Act

The absence of employment discrimination based on race, color, religion, sex, or national origin: A.) Equal Employment Opportunity Act B.) Unemployment Opportunity Act C.) social security D.) Anti-discrimination Act

Apron

The component part of the throw that hangs down into the body of the casket is the

Markup

The difference between merchandise cost and selling price:

Educational Grouping

The grouping of 3 or 4 caskets used to educate the selecting clientele in casket construction is

C.) support from the earth load

The main purpose of grave liners is to provide A.) protection of the contents of the grave from grave robbers B.) protection against the elements of the earth C.) support from the earth load D.) extra protection against water

A.) ceramic

The material which is not used to construct commercially available caskets is: A.) ceramic B.) hardwoods C.) softwoods D.) stainless steel E.) copper

Gauge

The number of sheet in ferrous metal necessary to equal approximately one inch of thickness is the

Bed (Of the Casket)

The portion of the casket upon which the deceased human remains are placed.

Competition

The practice of trying to obtain something that is being sought by others under similar circumstances at the same time:

Leadership

The process of inspiring others to work hard to accomplish important tasks.

Cap

The rim is part of the casket

Ergonomics

The study of workplace design

$650

The total overhead for a funeral home was $65,000 for a fiscal period. The firm did 100 services during that period. What would the average overhead per service be?

Financial Management

The utilization and monitoring of assets, revenue, expenditures, and capital.

Visitation (Calling Hours, Visiting Hours)

Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service.

Lining Material

Velvet is a type of casket

D.) Oak

Which of the following is classified as a hardwood? A.) Cedar B.) Redwood C.) Pine D.) Oak

A.) redwood

Which of the following is not a hardwood used in casket construction? A.) redwood B.) birch C.) cherry D.) maple

C.) Hardwood

Which of these casket types is the most expensive? A.) softwood B.) Cloth covered C.) Hardwood D.) Veneer

Urnside Casket

a casket design in which the body panels display the shape of an urn

Perfection Half Couch

a casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket.

Burial Casket

a casket which is sold for the purpose of interring or entombing with the dead human remains

Rental Casket

a casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other suitable container for permanent disposition, while the casket is intended to be reused for the same purpose.

Graveside Service

a ceremony or ritual, religious or otherwise, conducted at the grave.

Foot Panel

a component part of the casket interior which is inside the foot portion of the cap

Urn

a container for cremated remains; a vase with a foot or pedestal.

Immediate Burial

a disposition of human remains by burial without formal viewing, visitation or ceremony with the body present, except for a graveside service.

Linen

a fabric made from flax; noted for its strength, coolness, and luster

Satin

a fabric woven to create a smooth lustrous face and dull back

Halogen Lighting

a high intensity light source that produces a clean bright white light approximating natural daylight.

Pouch

a leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death.

Gauge

a measurement of thickness of metals; the number of sheets of metal necessary to equal approximately one inch of thickness

Swing Bar

a moveable casket handle with a hinged arm

Green

a natural, eco-friendly approach to death care that utilizes products, services and merchandise that are free of toxic/hazardous materials, are biodegradable or that minimize use of energy.

Stationary Bar

a non-moveable casket handle

Fixed Multiple

a price determination method whereby the casket cost is multiplied by a constant factor

Funeral Ceremony

a service commemorating the deceased with the body present

Census of Population

a source of market data that compiles population statistics with regard to distribution of population by region, area, etc.

Hammertone Finish

a sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpeen hammer); the 'indentations' are in the paint and appear as the paint dries; usually found on inexpensive caskets

Section

a subdivision of a cemetery containing several blocks

Disaster

a sudden misfortune, resulting in the loss of life and/or property

Business Plan

a summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor and implement activities necessary for the venture to succeed.

Tailored Interior

a tightly drawn form of casket interior style

Chamber of Commerce

an association of business people who attempt to protect and promote the commercial interest in a community

Epitaph

an inscription placed on a monument to commemorate the deeds or qualities of the departed.

Alternative Container

an unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed-wood, composition materials (with or without an outside covering) or like materials.

Emergency

an unforeseen combination of circumstances that results in a need for immediate action

Softwood

any light, easily cut wood; cone bearing or coniferous

Ferrous Metal

any metal formed from iron (steel or stainless steel)

Non-Ferrous Metal

any metal which is not formed from iron

Hardwood

any tough, heavy timber with a compact texture; any deciduous tree (any tree that loses its leaves annually)

Wrought Bronze

bronze metal rolled into sheets

Wrought Copper

copper metal rolled into sheets

D.) 37%

if a funeral director purchased a casket for $350.00 and sold it for $950.00 the consumer value index (CVI) for that piece of merchandise would be: A. 12% B. 23% C. 93% D. 37%

Americans with Disabilities Act (ADA)

legislation that guarantees disabled people equal access to employment, as well as access to public places. Passed in 1990.

Entrepreneur

one who organizes, manages, and assumes the risks of a business or enterprise

Masselin

pressed paper in sheet form; used in casket construction as a backing (upholstery) material.

Aftercare (Post funeral follow-up)

services provided by a funeral service organization that occur after final disposition; those appropriate and helpful acts of counseling, personal, and/or written contact that come after the funeral.

Census of Business

source of market data that explains where certain businesses are located

Census of Manufacturing

source of market data that explains where certain manufacturers are located

Census of Housing

source of market data that keeps track of new home sales by region and/or the construction of new houses by region and specific area.

Office Management

the administration and supervision of office duties, functions and equipment

Funeral Service Management

the administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management

Quantity Discount

the amount by which the bill or invoice will be reduced when a minimum quantity of merchandise has been ordered

Advertising

the art of making the public aware of the services or commodities that the business has for sale

Fluorescent Lighting

the illumination produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the inside of a tube.

Depreciation

the loss in value of a fixed asset due to wear and tear and the passage of time; or, a method of matching the cost of a fixed asset against the revenues that the fixed asset will help produce during its useful life.

Itemization

the method of price quotation by which each unit of service and/or merchandise is priced separately.

Extendover

the portion of the casket interior which extens over the top body molding (body ledge) for aesthetic value

Motivating

the process of energizing, channeling and sustaining people's behavior.

Controlling (Evaluating)

the process of measuring organizational and individual performance with predetermined standards or expected results.

Marketing Management

the process of planning and executing the development, pricing, promotion, and distribution of an organization's goods and/or services.

Merchandising

the purchasing, pricing, display and sale of merchandise

Rebate

the return of a portion of a payment

Average (Mean)

the sum of a group of numbers divided by the number of units

Dome

the top of an air seal burial vault which entraps air as it is put in position; it also supports the weight of the earth above

Mode

the value that occurs most frequently in a group of numbers

Full Couch Casket

A casket designed to display the deceased from head to foot is a

B.) Linen

A cloth material made of flax fibers is called A.) Crepe B.) Linen C.) Satin D.) Domet

B.) $900

A director's casket sales for a week are as follows: 1. $750 2. $900 3. $900 4. $1,175 5. $900 The Mode is: A.) $750 B.) $900 C.) $925 D.) $1,175

A.) Quartile

A division of the total into four intervals, each one representing one-forth of the total is known as a A.) quartile B.) merchandise value ration C.) graduated recovery D.) frequency

Bronze

A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%

Limited Liability Company (LLC)

A new form of business ownership (not a corporation) approved in most states since approximately 1994- combines aspects of partnerships with the limited liability of a corporation; owners know as members:

Lot

A subdivision in a cemetery which consists of several graves or interment spaces.

Median

A value in an ordered set of values which represents the midpoint

Corporation

An artificial being, invisible, intangible, and existing only in contemplation of law:

Octagon Casket

An eight-side casket is referred to as

A.) Bronze

An example of a non-ferrous metal is: A.) Bronze B.) Steel C.) Stainless D.) Iron

Trademark

An intangible asset that is a distinct name, sign, or symbol that the federal government grants exclusive rights to use:

A.) Goodwill

An intangible asset which enables a business to earn a profit in excess of the normal rate of profit earned by other businesses of the same kind: A.) Goodwill B.) Insurance C.) Human Resources D.) Hedge funds

Goals

Broad statements about what an organization wants to achieve