GAD 250 Chapter 10
Kali is explaining her request. She is working on the ___________ of her message. A. body B. conclusion C. opening D. introduction E. close
A. body
Ariana is including an expression of gratitude in her message. Ariana is working on the __________ of her message. A. close B. body C. middle section D. opening E. first sentence
A. close
When sending routine replies and positive messages you should place your main idea in the _____________of the message. A. opening B. body C. salutation D. last sentence E. close
A. opening
Jeremy is requesting a settlement of a claim. Jeremy is ______________________. A. requesting an adjustment B. filing a complaint C. requesting a letter of recommendation D. writing a letter of recommendation E. issuing a grievance.
A. requesting an adjustment
Jin is requesting an adjustment. She is providing a complete, specific explanation of the details of the problem. Which part of the message is Jin working on? A. opening B. body C. opening sentence D. close E. salutation
B. body
Jackie is requesting an adjustment. She is politely requesting specific action that needs to be taken. Jackie is working on the ____________ of her message. A. opening B. close C. body D. first sentence E. appendix
B. close
Amar is sending a formal complaint to a company because the product he purchased is faulty and he is not satisfied. Amar is ________________________. A. filing a grievance B. making a claim C. requesting an adjustment D. issuing a grievance. E. requesting a letter of recommendation
B. making a claim
A press release is also known as a _________ release. A .public B. news C. television D. publicity E. newspaper
B. news
Antonio is writing a request for a letter of recommendation. He is clearly stating why the recommendation is required. Which part of the message is Antonio working on? A. close B. opening C. body D. appendix E. last sentence
B. opening
Greg is preparing a message about a project update. Greg is __________________________. A. preparing a goodwill message B. preparing a routine informational message C. responding to a request for a recommendation D. responding to a request for an adjustment E. filing a claim
B. preparing a routine informational message
A brief personal message written to comfort someone after the death of a loved one is referred to as a(n) ____________ letter. A. reference B. adjustment C. condolence D. recommendation E. referral
C. condolence
When sending routine replies and positive messages you should use the __________ approach. A. specific B. targeted C. direct D. informal E. indirect
C. direct
Traci is using the opening of her message to trigger the reader's memory of the relationship they had, the dates of their association, and any special events or accomplishments that might bring a clear and favorable picture of her to mind. Traci is ___________________________________. A. filing a complaint B. making a claim C. requesting a letter of recommendation D. requesting an adjustment E. issuing a grievance
C. requesting a letter of recommendation
Anya is composing a message that includes information regarding the nature of her relationship with a former employee. What type of message is she writing? A. Responding to a routine request B. Preparing a goodwill message C. Responding to a request for an adjustment D. Responding to a request for a recommendation E. Granting a claim
D. Responding to a request for a recommendation
When sending routine replies and positive messages you should explain all the relevant details idea in the _____________ of the message. A. last sentence B. opening C.close D. body E. first sentence
D. body
Highlighting a benefit to the reader should be done in the _________ of the message. A. salutation B. body C. opening D. close E. post script
D. close
Liam is writing a request for a letter of recommendation. Liam is expressing his appreciation for the letter and including the full name and address of the person to whom the letter should be sent. Which part of the message is Liam working on? A. salutation B. opening C. body D. close E. first sentence
D. close
Rohana is using the direct approach and she is requesting specific action. Rohana is working on the _____________ of her message. A. middle section B. first sentence C. opening D. close E. body
D. close
If a request for information or action is a simple yes or some other straightforward information, the __________ approach is appropriate. A. specific B. targeted C. indirect D. direct E. informal
D. direct
When writing a letter of condolence, you should __________________________. A. wait awhile to send the letter, allowing sufficient time for the grieving process B. offer life advice C. always use a digital format D. keep it short, simple, and sincere E. include trite sayings that you may have heard or read
D. keep it short, simple, and sincere
A specialized document used to share relevant information with the media is known as a __________ release. A. newspaper B. public C. television D. press E. publicity
D. press
When announcing good news, you should use the __________ approach. A. specific B. informal C. indirect D. targeted E. direct
E. direct
Caleb is preparing a message that sympathizes with the customer's frustration. Caleb is _______________________________. A. responding to a request for a recommendation B. preparing a goodwill message C. responding to a routine request. D. preparing a routine informational message E. responding to a request for an adjustment
E. responding to a request for an adjustment
Isaac is sending a message to an employee that recently got married. Isaac is sending a message of __________________________. A. condolence B. reference C. appreciation D. good news E. congratulations
E. congratulations
Which of the following is true regarding routine requests? A. Be general when making a routine request. B. In most cases, your audience will not be prepared to comply with your request. C. Routine requests have many more than three parts. D. Routine requests should demand action. E. Much of the vital communication between a company and its customers is about routine matters.
E. Much of the vital communication between a company and its customers is about routine matters.