Hardware and Software Module 11 Quiz

What is a good strategy to follow if a conflict arises between you and your customer?

Stay professional. Allow the customer to vent. Listen carefully. Do what you can to solve the problem. Escalate if necessary.

Your manager asks you to set up an environment for user training on the payroll system. What is included in this environment? (Choose all that apply.)

A sandbox Dummy data

Your organization has several Mac and Windows laptops that all access data on a file server on the local network. Which file system on the Linux file server is best suited to this situation, and how do you best set it up?

FAT32; on a different partition than the one that holds the Linux installation.

Which of the following statements is false?

In Ubuntu Desktop, a USB flash drive must have a drive letter assigned before you can access it.

Which statements are false about the GPT partitioning system? (Choose all that apply.)

It contains the legacy MBR system for backward compatibility. It can only be installed on drives that are larger than 2 TB.

Your manager asks you to work through the weekend to install new software on the applications server that serves up applications to 20 users. The following Monday, all users report they cannot open their data files. After speaking with technical support for the new application, you discover it is not compatible with the old data files. Which type of documentation should you refer to first to address this problem?

Risk analysis documents

While working in a call center, you receive a call from Latisha, who says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your manager, and she tells you that the server team changed the application's URL during an upgrade over the weekend. She asks you to make sure all the other technicians are aware of this change. What is the best way to share this information?

Update the knowledge base article that contains the application's URL in the ticketing system application.

Which Chromebook security feature ensures that malware can't change the OS's system files?

Verified boot

You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do?

Call the customer and explain the sisuation. Agree on a new time of arrival.

Which OS is most appropriate to support a web server on the Internet?

Ubuntu Server