HR EXAM #1 - CH. 1

Which of the following functions as a consulting firm within the​ company? A. Centers of expertise B. Shared services C. Embedded HR teams D. Relationship managers E. Corporate HR teams

A. Centers of expertise

Understanding human resources can help a manager to avoid which of the​ following? A. Discrimination claims B. Performance appraisals C. The need to train employees D. An unbalanced labor force E. Low employee turnover rates

A. Discrimination claims

A human resource manager must value and consider all perspectives and backgrounds. This is an example of which of the following HR​ competencies, as defined by the Society for Human Resource Management​ (SHRM)? A. Global and cultural effectiveness B. Business acumen C. Communication D. Relationship management E. Leadership and navigation

A. Global and cultural effectiveness

Which of the functions of management includes getting others to get the job​ done, maintaining​ morale, and motivating​ subordinates? A. Leading B. Staffing C. Controlling D. Organizing E. Planning

A. Leading

Using​ Facebook, LinkedIn, and Twitter to recruit job candidates is an example of HR using which of the following​ trends? A. Technology B. Global C. Workforce diversity D. Economic E. Competitive

A. Technology

Career sites​ (such as​ Glassdoor, CareerBliss,​ CareerLeak, and​ JobBite) that allow commentary on employers provide​ _______ that makes it essential for HR managers to ensure that company processes are equitable. A. transparency B. a center of expertise C. evidence-based HR management D. a talent analytics algorithm E. authority

A. transparency

​_______ is the standards someone uses to decide what his or her conduct should be. A. Evidence-based HR management B. Ethics C. Distributed HR D. Talent analytics E. Employee engagement

B. Ethics

Morgan is the supervisor at a local grocery​ store, and her employees come from all many different backgrounds. Morgan has shown that she is skilled at hearing all sides of her​ employees' concerns, considering all of their​ viewpoints, and making​ good, fair decisions that take each employee into consideration. Which of the desired HR competencies is Morgan​ exhibiting? A. Business acumen B. Global and cultural effectiveness C. Leadership and navigation D. Consultation E. Ethical practice

B. Global and cultural effectiveness

Which program allows U.S. employers to recruit skilled foreign professionals to work in the U.S. when they​ can't find qualified American​ workers? A. On-demand workers B. H-1B C. GNP D. Globalization E. Affirmative action

B. H-1B H-1B visa program.

What feature of the technology trend is revolutionizing how employers look for job​ candidates? A. Cloud computing B. Talent analytics C. Mobile applications D. Human capital E. Gaming

B. Talent analytics

Which management function includes setting standards such as sales quotas and quality​ standards? A. Staffing B. Organizing C. Controlling D. Planning E. Leading

C. Controlling

Using​ Facebook, LinkedIn, and Twitter to recruit job candidates is an example of HR using which of the following​ trends? A. Workforce diversity B. Economic C. Technology D. Global E. Competitive

C. Technology

How is the workforce likely to become more diverse in the next few​ years? A. There will be fewer minority group members in the workplace. B. The percentage of younger workers will increase as these workers fill the jobs of retiring baby boomers. C. There will be more women in the workplace. D. The percentage of Asians in the workforce will decline. E. There will be fewer older workers in the workplace.

C. There will be more women in the workplace.

One big consequence of globalized competition and demographic and technology trends is the growing emphasis on a​ company's ________. A. shared services B. ethical policies C. human capital D. talent analytics E. technology platform

C. human capital

Brittany manages customer service and feels she needs two more employees to fully staff her department. She gathers data that show how much time her employees must spend with each customer and how many customers utilize her​ department's services. Brittany is using which of the​ following? A. Staff management B. Relationship management C. Evidence-based human resource management D. Strategic human resource management E. Line management

C. ​Evidence-based human resource management

As a human resource​ manager, you are required to understand and apply information that contributes to the​ company's strategic plan. According to the Society for Human Resource Management​ (SHRM), this is an example of which of the following HR​ competencies? A. Communication B. Global and cultural effectiveness C. Leadership and navigation D. Business acumen E. Relationship management

D. Business acumen

Dillon is planning to offer his employees a day off of work to serve at an organization of their choice within the community. Dillon is showing his understanding of the need for which functional area of​ HR? A. Diversity and inclusion B. U.S. employment law and regulations C. Total rewards D. Corporate social responsibility E. Employee relations

D. Corporate social responsibility

​Jordan, a customer service​ manager, used to request that HR find candidates for her when she had open positions. Now she uses LinkedIn to find the candidates herself. Which of the following describes this shift in​ tasks? A. Evidence-based HR management B. Embedded HR C. Human capital D. Distributed HR E. Talent analytics

D. Distributed HR Distributed HR moves tasks traditionally performed by the human resource department to the​ company's managers.

A human resource manager must value and consider all perspectives and backgrounds. This is an example of which of the following HR​ competencies, as defined by the Society for Human Resource Management​ (SHRM)? A. Business acumen B. Relationship management C. Communication D. Global and cultural effectiveness E. Leadership and navigation

D. Global and cultural effectiveness Demonstrating competency in global and cultural effectiveness means valuing and considering the views and backgrounds of everyone.

What is the MOST important thing a manager must do to ensure success and get​ results? A. Set up modern assembly lines. B. Draw clear organization charts. C. Use sophisticated accounting controls. D. Hire the right people and motivate them. E. Create a detailed plan.

D. Hire the right people and motivate them.

Which of the following gives managers the right to issue orders to​ employees? A. Shared services B. Staff authority C. Human capital D. Line authority E. Human resource management

D. Line authority

As part of the globalization​ trend, many companies looking for greater efficiencies have taken which of the following​ actions? A. Diversification B. Expanding C. Data analytics D. Offshoring E. Outsourcing

D. Offshoring

Which of the following is a strong contributor to a​ person's philosophy of human resource management and is reflected in personnel​ decisions? A. Emphasis on building human capital B. Evidence-based HR management C. Globalization D. Distribution of HR E. Basic assumptions about people

E. Basic assumptions about people The basic assumptions someone makes about peoplelong dashCan they be​ trusted? Do they dislike​ work? Why do they act as they​ do? How should they be ​treated?long dash comprise their philosophy of human resource management. Every personnel decision madelong dashthe people​ hired, the training​ provided, leadership​ style, and the likelong dashreflects this basic philosophy.

istributed HR allows human resource managers to better focus their efforts on which of the​ following? A. Finding potential candidates B. Interviewing candidates C. Performing employee appraisals D. Matching mentors and protégés E. Formulating plans for boosting employee performance and engagement

E. Formulating plans for boosting employee performance and engagement Distributed HR allows human resource managers to refocus their efforts from​ day-to-day activities to​ broader, strategic efforts such as formulating plans for boosting employee performance and engagement.

Many employers are encouraging employees not to retire and are bringing retirees back to work because of which of the following​ trends? A. Globalization trends B. Technological trends C. Economic trends D. Trends in how people work E. Workforce trends

E. Workforce trends There are not enough younger workers to replace the number of employees reaching retirement age. As a​ result, many employers are bringing retirees back to work to combat the​ "aging workforce" issue. This is an example of a workforce trend.

One big consequence of globalized competition and demographic and technology trends is the growing emphasis on a​ company's ________. A. technology platform B. talent analytics C. ethical policies D. shared services E. human capital

E. human capital

HR managers put into place policies and practices that are believed to produce the employee competencies and skills necessary to achieve the​ company's goals. This is an example of​ ________. A. evidence-based HR management B. the HR department lever C. the employee costs lever D. transparency E. the strategic results lever

E. the strategic results lever The HR manager uses the strategic results lever to put into place policies and practices that will produce the employee competencies and skills necessary to achieve the​ company's strategic goals.