HR Management

Ability, intelegence, and conscientiousness are all examples of ?

D. Selection criteria

When an organization has an underrepresentation of a particular protected class, word-of-mouth referral is recommended as a means of recruiting previously underrepresented protected-class employees.

False

When operating managers are allowed to select their own staff, the effectiveness of the selection process is enhanced.

False

An automated job posting system that automatically contacts candidates by company e-mail is an effective method for keeping good employees from looking outside the company for new opportunities.

True

An example of a yield ratio is the proportion of applicants who accept an offer compared to the number of applicants who were invited for a company site visit.

True

An organization with a strong union may have less flexibility than a nonunion company in deciding who will be hired and where a newly hired person will be placed

True

Executive search firms are ethically bound not to approach employees of client companies in their search efforts for another candidate.

True

What is the main ADVANTAGE of hiring former employees?

a. Their performance and capabilities are known.

The process of choosing individuals who have needed qualifications to fill jobs in an organization is called

c. selection.

A cover letter has all but which of the following purposes?

d. Securing a job offer.

The DISADVANTAGES of external recruiting include?

B. It may cause morale problems for internal candidates not selected.

Which of the following statements is TRUE about job boards?

B. Many people accessing the site are not serious job seekers.

In some industries, such as, ____ , unions have traditionally supplied workers to employers?

C. Construction

"General" job fairs are especially useful for locating high quality applicants who might otherwise not have considered applying at a particular company.

False

A long term measure of recruiting effectiveness is to compare the number of past applicants who became successful employees with the number of applicants with whom they competed for hiring.

False

Addressing your application letter to the Human Resources Department or Personnel Manager will make a positive impression on an employer.

False

An offer letter should contain the employee's work schedule, as well as his/her pay and anticipated bonuses.

False

Because you may lose formatting, you should never fax or e-mail your resume to a prospective employer.

False

In order to fulfill EEO reporting requirements, it is recommended that voluntary questions about race and sex be included in application forms.

False

Promotions from within are preferred since an employee's performance on his/her current job is a good predictor of performance on the new job.

False

Re-recruiting former employees or "boomerangers" is a way of avoiding "inbreeding" while still using an internal recruiting source.

False

Utilizing current employee referrals of family members and friends is not recommended because of problems with favoritism and nepotism

False

Vocational/technical schools are targeted by firms looking for entry-level professional employees.

False

A primary advantage of Internet recruiting is that many employers have realized cost savings compared to traditional sources such as newspaper advertising and employment agencies.

True

If a promotion-from-within policy is followed exclusively, it has the disadvantage of perpetuating old ways of operating.

True

If an employment position has been announced and applicants are being solicited, you can write your application letter using a direct approach.

True

In a job advertisement, it is best not to provide the company name or its primary business in order to avoid letting competitors know that it is hiring in certain occupations and locations.

True

Job analysis can provide the basis for identifying KSAs needed in a job if it is done properly.

True

The time it takes to fill openings is a common means of evaluating the effectiveness of recruiting efforts.

True

Typically, pre-employment screening occurs even before the individual fills out an application form.

True

Your resume emphasizes what you have done; your application letter stresses what you can do for the employer.

True

The vice president of HR for a large magazine publisher is creating an internship program for students in journalism and communication university degree programs. All of the following should be included in the internship program EXCEPT

a. "wining and dining" the best interns to create a favorable impression of the company.

Which of the following is a DISADVANTAGE of recruiting internally?

a. A management-development program is needed.

Which of the following statements regaurding job postings and bidding is false?

a. Employees who bid for jobs but are not selected feel grateful for having the opportunity.

____ involves fitting a person to the right job

a. Placement

What is a primary advantage of recruiting through professional and trade associations?

a. access to specialized professionals needed in an industry

Job fairs are primarily useful for

a. filling a large number of jobs quickly.

A "passive" job seeker is one who

a. has a good job and is not actively looking to change.

Evaluating the success of recruiting efforts is important because it

a. is the primary way to find out whether the efforts are cost effective .

b. poise, communication skills, and appearance

a. it allows better assessment of applicants' abilities

The "digital divide" results in

a. limiting the diversity of applicants recruited via the Internet.

The best criterion of the effectiveness of a advertisement for applicants is

a. performance level of applicants hired.

Which of the following statements about using the Internet for recruiting is FALSE? Internet recruiting

a. reduces workloads for HR staff.

Omicron, Inc., uses a private employment agency to locate engineering staff. Omicron pays a set fee to the employment agency each month, regardless whether the agency has provided any new candidates. Omicron is using a

a. retainer firm.

Which of the following statements about recruiting friends and family of current employees is TRUE?

b. Many qualified people can be reached at low cost.

A vendor of an electronic applicant tracking system has called on the director of HR at Shoreline Resorts, Inc. The director of HR realizes this would be a significant expense and he is weighing the reasons why Shoreline Resorts may find this a cost-effective investment. All of the following are reasons to BUY the applicant tracking system EXCEPT

b. Shoreline Resorts needs to hire from a local labor market.

Which of the following is the most effective opening sentence for a job application letter?

b. The March 23 issue of the Atlanta Journal-Constitution indicated that your company is looking for an experienced and talented Web designer.

How can recruiters easily and accurately track responses to advertisements in various media?

b. Use different contact names, e-mail addresses, or phone numbers in the ads.

The equivalent of giving a signing bonus to a top recruit is giving

b. a retention bonus to a top current employee

Unions can work to an employer's advantage through

b. apprenticeship programs.

All of the following are drawbacks of promoting from within EXCEPT

b. creativity and new approaches to problems may increase because of the sense of security that promotion from within generates.

Which of the following is given as an ADVANTAGE of external recruiting?

b. employees may bring industry insights

Figuring average time from contact to hire allows the firm to

b. identify which recruiting sources fill openings most quickly.

Although many organizations require a high GPA for the students they will interview on campus, which of the following attributes do recruiters seem to value more than a high GPA in the students they interview?

b. poise, communication skills, and appearance

A ____ is a comparison of the number of applicants at one stage of the recruiting process to the number at the next stage.

b. yield ratio

Which of the following statements regarding college recruiting is TRUE?

c. Employers who show continuing presence and support on a campus are likely to have better recruiting results.

All of the following are legal concerns about Internet recruiting EXCEPT

c. Incompleteness of records leads to problems when reporting data for EEO purposes.

Which of the following is a fundamental purpose of the application form? It provides

c. a basic employee record for applicants who are eventually hired.

In terms of recruiting, an advantage of organizational databases is that

c. databases maintain background and KSA information on existing employees.

Information on job performance, absenteeism, cost of training, and turnover by recruiting source helps organizations

c. evaluate effectiveness of recruiting efforts.

HR staff are LEAST likely to make the final hiring decisions when ____ positions are filled.

c. executive

Which of the following is NOT a major determinant when deciding at which colleges and universities an employer will conduct interviews?

c. faculty attitudes towards the employer's industry

In the typical division of HR responsibilities for selection, the HR unit will

c. obtain background and reference information.

Valley View Medical Center is recruiting for an emergency room physician. It would be most effective for Valley View to advertise

c. on a physician web site.

The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking with the representatives. The recruiter also informs the applicants that they will be required to be polite, helpful and professional in dealing with all callers, and that their calls will be monitored by their supervisor. They will also work in windowless cubicle in rooms holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded calls and shown the room in which they will work. This is an example of

c. pre-employment screening

The purpose of a/an ____ is to inform job candidates of the organizational realities of a job, so that they can more accurately evaluate their own job expectations.

c. realistic job preview

Sphere, Inc., has been experiencing a high level of internal movement of employees. Individuals will be hired in entry level jobs, but within six months, most will have transferred or have been promoted to other positions. This job-changing activity is also high in the middle ranges of the organization. Consequently, there is quite a bit of disruption and down-time as job-changers learn their new duties. In order to retain the benefits of internal selection, but reduce the turmoil, the HR director of Sphere has proposed

c. requiring that individuals stay in the same job for a minimum period of time before applying for a new internal job.

Measures of quality of applicants generated by recruiting efforts include all of the following EXCEPT

c. the appropriate mix of protected-class individuals.

Legally, for the person submitting an electronic job application to be counted as an "applicant," all of the following requirements must be met EXCEPT

c. the person submitting an application must actually possess the KSAs required for the job.

Greta has taken over as manager of HR for a small company. The previous HR manager had kept every scrap of paper that crossed his desk for 10 years. Greta is determined to clear out all the unnecessary "junk" out of her office. Greta knows she should keep all applications and hiring related documents and records for ____ before they can be discarded.

c. three years

What is the purpose of an applicant flow form?

c. to obtain EEO reporting data.

In addition to recruiting, one of the major reasons companies are involved in school-to-work programs is to

c. tutor the students on reading and math skills

Executive search firms are split into two groups. ____ firms charge a fee only after a candidate has been hired by a client company.

d. Contingency

Which of the following is the best closing sentence for an application letter?

d. To add to your team a well-trained, knowledgeable accountant with proven analytical and communication skills, call me at (555) 555-1234 to arrange an interview.

In which of the following organizations would promotion from within be most suitable?

d. an organization in an environment that changes slowly

If protected-class individuals are underrepresented in the organization, word-of-mouth recruiting by current employees

d. can violate equal employment regulations.

Because your r�sum� is probably the most important document you will ever write,

d. consider having a knowledgeable friend or relative proofread it.

The success base rate is the proportion of employees

d. hired who become good employees compared with the number of applicants against which they competed for hire.

The director of HR realizes that the KSAs currently used for hiring entry-level engineers are outdated. In order to establish which KSAs are needed, a ____ is required.

d. job analysis

EXTERNAL recruiting sources include

d. labor unions.

More than anything else, placement of human resources should be seen as a(n)

d. matching process.

All the following are common methods for Internet recruiting EXCEPT

d. on-line newspaper classified ads.

Voltra, Inc., is planning to fill a number of openings for entry-level professionals. The selection process is quite extensive and includes several levels of individual interviews, team interviews, and psychological tests as well as general ability tests. Much of the interview time is spent on the applicant's philosophy of life and work. Voltra, Inc., is highly concerned with

d. person-organization fit.

Ariel, Inc., wishes to motivate its current employees to stay with the company and to develop and advance within it. All of the following actions will contribute to Ariel's goal EXCEPT

d. recruiting top talent through professional and trade associations

Creative and unusual methods of recruiting are most appropriate

d. when labor markets are tight.