HR Management Midterm Practice
Bonnie, a data analyst, needs to take time off from work to care for her elderly mother. According to the Family and Medical Leave Act, what is the maximum number of weeks of unpaid, job-protected leave that Bonnie may take? 16 6 12 4
12
Approximately what percentage of small firms offer defined retirement benefits plans to employees? 75% 15% 35% 50%
15%
How many members serve on the Equal Employment Opportunity Commission? 3 5 9 10
5
The formula used by federal agencies to determine disparate rejection rates is based on a selection rate for any racial, ethnic, or sex group less than ________ percent of the rate for the group with the highest rate. 80 60 100 40
80
________ is a strategic planning tool that shows how each department performance contributes to achieve the company's overall strategic goal. A strategy map Visionary strategy A strategic objective Vertical strategy
A strategy map
________ is a strategic planning tool that shows how each department performance contributes to achieve the company's overall strategic goal. Visionary strategy A strategy map Vertical strategy A strategic objective
A strategy map
According to the ________, an individual must have the requisite skills, educational background, and experience to perform a job's essential functions. ADA DOL FCC SIC
ADA
What is an advantage of using employee referral campaigns? Rewards and incentives are eliminated. Applicants have received realistic job previews. Local, hourly workers can be recruited quickly. Applicants have community ties.
Applicants have received realistic job previews.
________ is the right to make decisions, to direct the work of others, and to give orders. Management Authority Responsibility Leadership
Authority
________ is the right to make decisions, to direct the work of others, and to give orders.Authority Responsibility Management Leadership
Authority
In the model of three factors that combine to determine ethical choices, which factor involves company environments that foster unethical choices? Bad Apples Bad Cases Bad Barrels Bad Results
Bad Barrels
________ refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company? Benchmarking Outsourcing Diversifying Strategizing
Benchmarking
Which one of the following does NOT participate in the issuance of uniform guidelines? Better Business Bureau Department of Justice Department of Labor Civil Service Commission
Better Business Bureau
Which one of the following does NOT participate in the issuance of uniform guidelines? Department of Labor Department of Justice Civil Service Commission Better Business Bureau
Better Business Bureau
________ is a process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests most effectively within the company and afterwards. Performance management Career development Career management Career planning
Career management
________ tests include assessments of general reasoning ability and of specific mental abilities like memory and inductive reasoning. Motor ability Achievement Cognitive Personality
Cognitive
Experts at the ________ performed the earliest form of job analysis and published the Dictionary of Occupational Titles. DHS BLS EEOC DOL
DOL
________ exists when an employer treats an individual differently because that individual is a member of a particular race, religion, gender, or ethnic group. Prima facie Adverse impact Disparate impact Disparate treatment
Disparate treatment
________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm. Adaptability screening Multicultural simulation Diversity training Mandatory arbitration
Diversity training
________ is reducing, usually dramatically, the number of people employed by a firm. Coaching Career development Downsizing Transfer
Downsizing
Which one of the following is NOT one of the five main types of digital technologies driving the transfer of functionality from HR professionals to automation? Email Mobile applications Cloud computing Social media
________ is the activity that involves establishing and maintaining the positive employee-employer relationship. Employee relations Quality circles Focus groups Suggestion teams
Employee relations
All of the following are options for small businesses looking for online training programs to improve their employees' skills EXCEPT ________. National Association of Manufacturers Equal Employment Opportunity Commission Association for Talent Development Small Business Administration Association for Talent Development
Equal Employment Opportunity Commission
Which one of the following states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work? Social Security Act Title VII of the Civil Rights Act Americans with Disabilities Act Equal Pay Act
Equal Pay Act
Which one of the following requires equal pay for equal work regardless of sex? Civil Rights Act of 1991 Title VII of the 1964 Civil Rights Act Pay Discrimination in Employment Act of 1967 Equal Pay Act of 1963
Equal Pay Act of 1963
________ are special employment agencies retained by employers to seek out top management talent for their clients. State-run employment agencies Private employment agencies Temporary agencies Executive recruiters
Executive recruiters
________ represents a tendency to be sociable, assertive, and active. Conscientiousness Openness to experience Agreeableness Extroversion
Extroversion
The ________ provides that a person who commits a crime of violence motivated by gender that deprives another of rights shall be liable to the party injured. Vocational Rehabilitation Act of 1973 Pregnancy Discrimination Act Federal Violence Against Women Act of 1994 Civil Rights Act of 1991
Federal Violence Against Women Act of 1994
What percent of the US workforce has been impaired on the job (due to alcohol or illegal drugs) at least once during the previous year? Fifteen Eight Twenty-seven Forty-three
Fifteen
________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad. Expansion Globalization Export growth Diversification
Globalization
Which one of the following is a prepaid health care system that provides medical services for employees who pay a nominal fee? HMO ESOP DMO PPO
HMO
An ________ refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions? HR benchmark HR checklist HR audit HR methodology
HR audit
Which one of the following refers to a process for assigning financial and nonfinancial goals to the HR management-related chain of activities required for achieving the company's strategic aims and for monitoring results? HR feedback scale HR scorecard strategy map digital dashboard
HR scorecard
________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. Labor relations Organizational health and safety management Behavioral management Human resource management
Human resource management
Which one of the following has improved the ability of executive recruiters to find potential candidates? mobility premiums Internet databases broad banding corporate intranets
Internet databases
Which Web site is increasingly serving as a recruitment source for passive job candidates? Monster You Tube Career Builder LinkedIn
Which one of the following gives employees the right to organize, bargain collectively, and engage in concerted activities for the purpose of collective bargaining? Civil Rights Act Equal Pay Act Fair Labor Standards Act National Labor Relations Act
National Labor Relations Act
Which one of the following was established by the Wagner Act? AFL-CIO Labor Management Relations Board National Labor Relations Knights of Labor
National Labor Relations Board
Which one of the following guaranteed each employee the right to bargain collectively without interference, restraint, or coercion? Taft-Hartley Act Davis-Bacon Act Norris-LaGuardia Act National Labor Relations Act
Norris-LaGuardia Act
________ is an approach to organizational change in which the employees formulate the change that's required and implement it. Participative talent management Succession planning Action research Organizational development
Organizational development
________ validation is considered the most dependable method of validating an employment test. Statistical Predictive Applicable Concurrent
Predictive
________ is "the process of assessing exposures to loss within an operation and determining how best to eliminate, manage or otherwise reduce the risk of an adverse event from having a negative impact on the business." Workplace safety Crisis management Security Risk management
Risk management
Which one of these organization provides professional certification for human resource managers? Association of Business Administration Association of Certified HR Managers Society for Human Resource Management Academy of Human Resource Executives
Society for Human Resource Management
________ functions involve assisting and advising line managers. Line Advocacy Staff Coordinative
Staff
The ________ classifies all workers into one of 23 major groups of jobs that are subdivided into minor groups of jobs and detailed occupations. Dictionary of Occupational Titles Standard Occupational Classification Department of Labor Procedure Position Analysis Questionnaire
Standard Occupational Classification
________ is a detailed study of the job to determine what specific skills the job requires. Development planning Needs analysis Training strategy Task analysis
Task analysis
________ is a detailed study of the job to determine what specific skills the job requires. Task analysis Needs analysis Training strategy Development planning
Task analysis
________ is the concept that employees, including managers, derive more from their work environment than traditional financial rewards. Total rewards Total engagement Total perquisites Total compensation
Total compensation
Which one of the following appoints the members of the EEOC? U.S. President U.S. Congress U.S. voters U.S. Supreme Court
U.S. President
The ________ requires certain federal contractors to take affirmative action for disabled persons. Age Discrimination in Employment Act Vocational Rehabilitation Act Civil Rights Act Equal Pay Act
Vocational Rehabilitation Act
Which one of the following bans five unfair labor practices and provides for majority rule and secret ballot elections? Taft-Hartley Act Landrum-Griffin Act Wagner Act Norris-LaGuardia Act
Wagner Act
________ is the process of deciding what positions the firm will have to fill and how to fill them. Workforce planning Job analysis Recruitment Selection
Workforce planning
All of the following are commonly addressed in an HR audit EXCEPT ________. exempt workers job descriptions accounting expenses workers' compensation benefits
accounting expenses
Which one of the following is used to measure job knowledge? aptitude tests achievement tests projective tests interest inventories
achievement tests
Which one of the following enables management trainees to work full-time analyzing and solving problems in other departments? job rotation role playing action learning management games
action learning
Which one of the following refers to the overall effect of employer practices that result in significantly higher percentages of members of protected groups being rejected for employment, placement, or promotion? adverse impact disparate effect prima facie disparate treatment
adverse impact
Which one of the following refers to the overall effect of employer practices that result in significantly higher percentages of members of protected groups being rejected for employment, placement, or promotion? disparate treatment prima facie disparate effect adverse impact
adverse impact
When companies utilize ________, they take steps to eliminate the present effects of past discrimination. affirmative action rehabilitation executive orders due process
affirmative action
The tendency for one to be trusting, compliant, caring, and gentle is the personality dimension known as ________. openness to experience agreeableness conscientiousness extroversion
agreeableness
Which one of the following terms refers to the use of nontraditional recruitment sources? personnel planning alternative staffing human resource management negligent hiring
alternative staffing
The first step in the test validation process is ________. analyzing the job creating a test battery administering tests cross-validating
analyzing the job
When developing a structured situational interview, the first step in the process is ________. analyzing the job rating the job's main duties creating benchmark answers creating interview questions
analyzing the job
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________. job instruction training apprenticeship training programmed learning coaching technique
apprenticeship training
The following are interviewing errors to avoid EXCEPT ________. pressure to hire first impressions asking prepared questions not clarifying what the job involves
asking prepared questions
Which one of the following terms refers to the group of employees the union will be authorized to represent? negotiating team mediating group bargaining unit grievance committee
bargaining unit
A safety program that identifies employee conduct that contributes to accidents and then trains workers to avoid such conduct is known as a(n) ________ program. employee participation-based safety positive reinforcement safety strategic safety behavior-based safety
behavior-based safety
What type of interview would most likely include the statement, "Tell me about a time when you worked successfully in a team environment"? stress situational behavioral puzzle
behavioral
Nonfinancial payments like health and life insurance, pensions, time off with pay, and child care facilities are examples of ________. bonuses variable pay benefits competency-based incentives
benefits
Which one of the following terms refers to a group of interviewers working together to question and rate one applicant? sequential interview mass interview board interview serial interview
board interview
Which defense requires showing that there is an overriding company-related purpose for a discriminatory practice and that the practice is therefore acceptable? adverse impact business necessity mixed motive prima facie
business necessity
Which defense requires showing that there is an overriding company-related purpose for a discriminatory practice and that the practice is therefore acceptable? adverse impact prima facie mixed motive business necessity
business necessity
Which one of the following most likely combines aspects of behavioral and situational questioning? panel interviews mass interviews computerized interviews case interviews
case interviews
According to research, which one of the following is an increasing cause of motor vehicle crashes that contribute to 24% of motor vehicle crashes per year? hazardous roads alcohol abuse improper driver training cell phone usage
cell phone usage
A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a(n) ________. classification table scatter plot competency model organizational chart
competency model
Which one of the following describes a job in terms of measurable and observable behaviors that an employee must exhibit to do the job well? Department of Labor procedure competency-based job analysis functional job analysis high-performance work matrix
competency-based job analysis
Which one of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share? functional strategy competitive advantage distinctive competency related diversification
competitive advantage
Which one of the following refers to an error of judgment on the part of the interviewer due to interviewing one or more very good or very bad candidates just before the interview in question? context error primacy error contrast error recency error
contrast error
Which one of the following refers to an error of judgment on the part of the interviewer due to interviewing one or more very good or very bad candidates just before the interview in question? primacy error context error recency error contrast error
contrast error
Which one of the following terms refers to a formal method for testing the effectiveness of a training program? performance management controlled experimentation factor comparison method electronic performance monitoring
controlled experimentation
A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other. corporate-level functional competitive business unit
corporate-level
The employees at DataMax participate in a profit-sharing plan. DataMax distributes 15% of its profits as profit shares to employees at regular intervals. Which one of the following is most likely used at DataMax? Lincoln incentive system current profit-sharing employee stock ownership plan deferred profit-sharing plan
current profit-sharing
What are the three main categories used in the Dictionary of Occupational Titles to rate, classify, and compare different jobs? reasoning, language, mathematics data, people, things people, skills, reasoning skills, communication, education
data, people, things
A plan in which the employer's contribution to employees' retirement savings funds is specified is known as a ________. portable plan defined benefit pension plan default investment plan defined contribution pension plan
defined contribution pension plan
A firm's functional strategies identify the broad activities that each ________ will do in order to help the business accomplish its strategic goals. department executive employee supplier
department
A firm's functional strategies identify the broad activities that each ________ will do in order to help the business accomplish its strategic goals. department . employee executive supplier
department
A ________ presents a manager with desktop graphs and charts that illustrate where the company stands on metrics from the HR scorecard process. scanning worksheet business plan digital dashboard strategy map
digital dashboard
A ________ presents a manager with desktop graphs and charts that illustrate where the company stands on metrics from the HR scorecard process. scanning worksheet digital dashboard strategy map business plan
digital dashboard
A workforce comprised of two or more groups of employees with various racial, gender, cultural, handicap, age, and religious backgrounds is best described as ________. ethnocentric diverse globalized competitive
diverse
When hired by Delmar Designs, Hai agreed to forego 6% of his normal pay if he didn't meet his goals in return for a 12% bonus if he exceeded his goals. In which type of plan does Hai most likely participate? earnings-at-risk pay plan at-risk gainsharing plan employee at-risk plan variable risk sharing plan
earnings-at-risk pay plan
A strike that results from a failure to agree on the terms of a contract, such as wages and benefits, is known as a(n) ________ strike. wildcat economic sympathy unfair labor practices
economic
Bob needs to find and attract applicants to his company's open positions, which is known as ________. employee recruiting engagement trend analysis staffing
employee recruiting
Finding or attracting applicants for an employer's open positions is known as ________. personnel planning employee recruiting job posting succession planning
employee recruiting
McDonald Manufacturing contributes cash to a trust established to purchase shares of McDonald stock for employees. Which one of the following is most likely offered by McDonald Manufacturing? Lincoln incentive systems employee stock ownership plans cash plans deferred profit-sharing plans
employee stock ownership plans
Which one of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job? employers employees state employment commissions independent recruiters
employers
Job ________ means assigning workers additional same-level activities. assignment enrichment rotation enlargement
enlargement
Which one of the following is a simple guide used to compile relevant information about a company's environment including economic, competitive, and political trends that may affect a firm? external resource system table potential globalization network workforce requirement matrix environmental scan worksheet
environmental scan worksheet
The principles of conduct governing an individual or a group are referred to as ________. virtues judgments laws ethics
ethics
Which one of the following refers to the standards someone uses to decide what his or her conduct should be? preferences strategies competencies ethics
ethics
Which one of the following is a graph that shows the relationship between test scores and job performance for a group of people? digital dashboard expectancy chart competency model performance standard
expectancy chart
No one wants to make mistakes, least of all managers. Which one of the following is NOT a personnel mistake? experience low turnover waste time with useless interviews hire the wrong person have your people not doing their best
experience low turnover
Which one of the following refers to an informal meeting held early in an EEOC enforcement investigation that attempts to define issues and determine if settlement is possible? fact-finding conference voluntary mediation mandatory arbitration
fact-finding conference
Which one of the following terms refers to financial rewards paid to workers whose production exceeds some predetermined standard? merit payments indirect financial payments financial incentives hardship allowances
financial incentives
The primary purpose for conducting a case interview is to ________. provide a candidate with a realistic job preview ensure that a candidate's needs are expressed form a realistic assessment of a candidate's skills determine how a candidate handles criticism
form a realistic assessment of a candidate's skills
Which term refers to payments companies make in connection with a change in ownership or control of a company? golden parachute stock option retirement bonus pension
golden parachute
Which one of the following provides lower rates for the employer or employee and includes all employees regardless of health or physical condition? group life insurance workers' compensation insurance pension plans disability insurance
group life insurance
A small business owner would most likely use a professional employer organization in order to ________. network with industry professionals automate succession planning conduct organized labor activities handle HR activities like payroll
handle HR activities like payroll
Graphology, a tool for assessing basic personality traits, is also called ________. numerology polygraph output assessment handwriting analysis reasoning analysis
handwriting analysis
Graphology, a tool for assessing basic personality traits, is also called ________. polygraph output assessment handwriting analysis numerology reasoning analysis
handwriting analysis
Which one of the following terms refers to a set of human resource management policies and practices that promote organizational effectiveness? human resource metric high-performance work system strategic human resource map
high-performance work system
What type of screening device is designed to measure attitudes regarding tolerance of others who steal and other forms of counter productivity? graphology personality tests interest inventories honesty tests
honesty tests
What term refers to the knowledge, skills, and abilities of a firm's workers? human resources contingent personnel human capital intangible assets
human capital
What term refers to the knowledge, skills, and abilities of a firm's workers? human resources intangible assets human capital contingent personnel
human capital
Which one of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position? human resource audits human resource metrics human resource scorecards management by objectives
human resource metrics
Succession planning requires making forecasts in three steps: ________, develop inside candidates, assess and choose those who will fill the key position. identify key needs job specifications labor relations global trends
identify key needs
Who is in the best position to observe and evaluate an employee? immediate supervisor rating committees top management customers
immediate supervisor
Which one of the following terms refers to a collective bargaining situation that occurs when the parties are not able to move further toward settlement? arbitration impasse wildcat strike picketing
impasse
During an interview, Tanya discusses her numerous accomplishments at previous jobs and praises the interviewer frequently. Tanya is most likely using ________. impression management mixed motives behavior modification talent management
impression management
Which form of equity refers to the fairness of an individual's pay as compared with what his or her co-workers are earning for the same or very similar jobs within the company, based on each individual's performance? internal procedural distributive individual
individual
Training programs at most small firms can best be described as ________. informal systematic nonexistent expensive
informal
Grafton Industries administers selection tests to job candidates. The tests measure a range of abilities including memory, vocabulary, verbal fluency, and numerical ability, so they are most likely ________ tests. achievement standardized personality intelligence
intelligence
Which one of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs? multi-media training plans video-based simulations virtual learning systems intelligent tutoring systems
intelligent tutoring systems
Which one of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs? virtual learning systems video-based simulations multi-media training plans intelligent tutoring systems
intelligent tutoring systems
Which one of the following is the most commonly used selection tool? personality test telephone reference reference letter interview
interview
Which one of the following is the most commonly used selection tool? reference letter telephone reference interview personality test
interview
Which one of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker? skills sheet position replacement card task analysis record form job aid
job aid
Which one of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions? job context job analysis job specification job description
job analysis
Which HR specialty involves preparing job descriptions? job analyst compensation manager recruiter EEO coordinator
job analyst
The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job. work aid job analysis organization chart job description
job description
Which of the following is the primary source of information an employer uses to write a job specification? personnel replacement charts job summary job description performance standards
job description
Which one of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job? job context job analysis job specification job description
job description
The information resulting from a job analysis is used for writing ________. personnel questionnaires corporate objectives job descriptions training requirements
job descriptions
The EEOC was initially established to investigate complaints about ________. job discrimination unfair business practices sexual harassment in schools structural accommodations for disabled people
job discrimination
Which one of the following terms refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition? job enlargement job reengineering job enrichment job rotation
job enrichment
Which one of the following terms refers to a systematic comparison done in order to determine the worth of one job relative to another? job analysis job evaluation job classification job description
job evaluation
Which type of interview questions are most likely designed to probe an applicant's ability to meet the job's requirements? job knowledge personality behavioral willingness
job knowledge
Which type of interview questions are most likely designed to probe an applicant's ability to meet the job's requirements? personality job knowledge willingness behavioral
job knowledge
Which one of the following terms refers to systematically moving workers from one job to another? job enrichment job enlargement job adjustment job rotation
job rotation
According to a survey, most employers who administer tests to applicants are measuring ________. psychological behaviors ethical opinions job skills interpersonal behaviors
job skills
Which one of the following refers to the human requirements needed for a job, such as education, skills, and personality? job descriptions job placement job specifications job analysis
job specifications
Which one of the following refers to the human requirements needed for a job, such as education, skills, and personality? job descriptions job specifications job analysis job placement
job specifications
What type of information is contained in the job identification section of a job description? job summary job title major functions or activities standards of performance
job title
Which term refers to actions intended to place physical or psychological distance between employees and their work environments? job withdrawal employee disengagement attrition workplace separation
job withdrawal
The HR staff member who has the job of advising management on all aspects of union-management aspects is the ________. compensation manager labor relations specialist recruiter line manager
labor relations specialist
Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings? halo effect strictness leniency central tendency
leniency
One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department. corporate line coordinative staff
line
Which one of the following requires workers to make daily listings of the activities in which they engage as well as the amount of time each activity takes? agenda flowchart outline log
log
Which one of the following best describes the purpose of an appraisal interview? identifying potential interpersonal problems training supervisors in the rating process discussing and scheduling training programs making plans to correct employee weaknesses
making plans to correct employee weaknesses
A(n) ________ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance. applicant personality test work sampling event situational judgment test management assessment center
management assessment center
Which process involves assessing the company's strategic needs, appraising the current performance of managers, and building skills of managers? management development performance management management by objectives strategic management
management development
Sometimes mathematical models are insufficient to predict future personnel requirements. In this case, ________ may be necessary. better recruiting practices detailed spreadsheets a Delphi method managerial judgment
managerial judgment
A line manager's human resource responsibilities most likely include all of the following EXCEPT ________. controlling labor costs protecting employees' health marketing new products and services maintaining department morale
marketing new products and services
In a ________ interview, a panel questions several candidates simultaneously. formal topical panel mass
mass
In a ________ interview, a panel questions several candidates simultaneously. topical formal mass panel
mass
Which type of disability accounts for the greatest number of ADA claims? drug-related mental hearing vision
mental
The process of advising, counseling, and guiding employees is known as ________. coaching mentoring appraising assessing
mentoring
Which one of the following terms refers to training candidates to perform several of the job's tasks and then assessing the candidates' performance prior to hire? work sampling technique management assessment center achievement testing miniature job training
miniature job training
Carlos recently participated in a selection test for a position at Northern Aeronautics. The test measured Carlos's finger dexterity and reaction time, so it was most likely a(n) ________ test. personality interest motor ability cognitive
motor ability
Which one of the following is a common characteristic of computerized interviews? open-ended questions multiple-choice questions puzzle questions follow-up questions
multiple-choice questions
Which one of the following terms refers to hiring workers who have criminal backgrounds without proper safeguards? employment malpractice invalid screening improper hiring negligent hiring
negligent hiring
MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________. discrimination negligent training occupational fraud hazardous training
negligent training
MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________. occupational fraud discrimination hazardous training negligent training
negligent training
Which one of the following personality dimensions represents a tendency to exhibit poor emotional adjustment and experience negative effects such as anxiety, insecurity, and hostility? neuroticism conscientiousness openness to experience extroversion
neuroticism
Which one of the following personality dimensions represents a tendency to exhibit poor emotional adjustment and experience negative effects such as anxiety, insecurity, and hostility? openness to experience conscientiousness extroversion neuroticism
neuroticism
When an employer makes all of the contributions to the pension plan, the pension plan is classified as ________. qualified non-qualified non-contributory defined contribution
non-contributory
Which one of the following is another term for an unstructured interview? administrative unformatted directive nondirective
nondirective
Which one of the following terms refers to discipline without punishment? corporal punishment positive discipline democratic punishment nonpunitive discipline
nonpunitive discipline
What term is used to describe any abnormal condition or disorder caused by exposure to environmental factors associated with employment? on-the-job accident chronic condition occupational illness work-related disease
occupational illness
Fasten-It is a small franchise with 27 employees. Because of its size, Fasten-It is more likely than a large business to ________. provide long-term disability benefits offer flexible start and stop times, within some acceptable range, to its employees However small firms offered more flexibility. offer cafeteria insurance options provide paid family leave to new parents
offer flexible start and stop times, within some acceptable range, to its employees However small firms offered more flexibility.
Which term refers to exporting jobs to lower-cost locations abroad? freelancing warehousing offshoring rightsizing
offshoring
Which one of the following is a service that provides short-term specialized recruiting to support specific projects without the expense of retaining traditional search firms? contingent-based searches on-demand recruiting services just-in-time recruiting services top-executive searches
on-demand recruiting services
Which one of the following is a service that provides short-term specialized recruiting to support specific projects without the expense of retaining traditional search firms? just-in-time recruiting services top-executive searches contingent-based searches on-demand recruiting services
on-demand recruiting services
Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________. modeling social learning socialization on-the-job training
on-the-job training
Which one of the following terms refers to helping new employees appreciate the values and culture of a firm? outsourcing offshoring onboarding organizing
onboarding
Which personality characteristic refers to the disposition to be imaginative, nonconforming, and unconventional? extroversion neuroticism openness to experience conscientiousnes
openness to experience
Which one of the following indicates the division of work within a firm and the lines of authority and communication? organization chart employee matrix corporate overview process chart
organization chart
Smith Industries is thinking of having another company take care of its benefits management. This is called ________. telecommuting screening recruiting outsourcing
outsourcing
The basic functions of the management process include all of the following EXCEPT ________. organizing planning leading outsourcing
outsourcing
The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________. needs analysis performance analysis performance appraisal training assessment
performance analysis
Interviews for the purpose of collecting job analysis data will most likely address all of the following topics EXCEPT ________. required education personal hobbies primary work duties hazardous conditions
personal hobbies
Which one of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions? trend analysis charts succession planning tools personnel replacement charts yield pyramids
personnel replacement charts
Which type of bullying involves hitting, punching, and shoving? cyber bullying physical social verbal
physical
What type of screening is used to reduce absenteeism and establish a baseline for future insurance claims? personality tests substance abuse screening fine motor skills assessments physical exams
physical exams
What type of screening is used to reduce absenteeism and establish a baseline for future insurance claims? substance abuse screening fine motor skills assessments personality tests physical exams
physical exams
What type of pay plan is being used when workers are paid a sum for each unit they produce? job-based pay piecework bonus competency-based pay
piecework
Which term indicates the course of action for getting from where you are to where you want to go? assessment plan goal proposition
plan
Which term indicates the course of action for getting from where you are to where you want to go? proposition plan assessment goal
plan
Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures? leading staffing planning organizing
planning
Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures? staffing leading planning organizing
planning
Workforce planning often involves paying continuous attention to workforce planning issues which is called ________. predictive workforce monitoring personnel replacement chart personnel replacement charts yield pyramids
predictive workforce monitoring
A(n) ________ shows the flow of inputs to and outputs from a job being analyzed. job description process chart job analysis organization chart
process chart
Which one of the following activities most likely indicates that a firm is implementing a vertical integration strategy? aggressively selling a new product producing raw materials purchasing a competitor's firm selling unprofitable divisions
producing raw materials
A ________ can help a small business eliminate extensive HR-related paperwork, stay in compliance with Title VII, OSHA, and pension plan rules, and attain low-cost insurance. management information system transaction-processing system human resource information system professional employer organization
professional employer organization
Which one of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers? simulated learning job instruction training apprenticeship training programmed learning
programmed learning
Under ADA, those who can carry out the essential functions of the job are known as which one of the following? career anchors staff authorities qualified individuals protected class
qualified individuals
What is the second step in the procedure for developing a guide for a structured situational interview? create interview questions rate the job's main duties appoint the interview panel create benchmark answers
rate the job's main duties
One of the problems with direct observation is ________, which is when workers alter their normal activities because they are being watched. diversion falsification reactivity flexibility
reactivity
All of the following are most likely assessed on personality tests EXCEPT ________. sensitivity reasoning extraversion emotional stability
reasoning
Experts suggest that burnout can most effectively be reduced by ________. telecommuting changing careers taking long vacations reassessing goals
reassessing goals
Which one of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test? validity expectancy reliability equivalency
reliability
Which one of the following should be the first method used to reduce workplace accidents? enforcing job rotation removing physical hazards requiring employees to use PPE screening job applicants
removing physical hazards
Which one of the following tests for adverse impact involves demonstrating that the employer's policy either intentionally or unintentionally excludes members of a protected group? BFOQ approach McDonnell-Douglas test systemic method restricted policy
restricted policy
Which one of the following tests for adverse impact involves demonstrating that the employer's policy either intentionally or unintentionally excludes members of a protected group? systemic method BFOQ approach restricted policy McDonnell-Douglas test
restricted policy
A ________ is a graphical method used to help identify how two variables are related. productivity chart trend analysis scatter plot ratio analysis
scatter plot
A ________ is a graphical method used to help identify how two variables are related. scatter plot productivity chart ratio analysis trend analysis
scatter plot
Which one of the following motivates most employees over 65 to work? additional sick days supportive work environments overtime payments schedule flexibility
schedule flexibility
Which one of the following refers to a procedure designed to predict future job performance based on an applicant's oral responses to oral inquiries? selection interview arbitration work sample simulation reference check
selection interview
Rita was terminated from her position as an accounts manager with Carson Financial, Inc. On her last day at work, Rita received a check for $3,500. Which one of the following did Rita most likely receive from Carson Financial? performance pay severance pay annual bonus merit pay
severance pay
Title VII of the 1964 Civil Rights Act explicitly prohibits employers from discrimination based on all of the following characteristics EXCEPT ________. race sexual orientation religion color
sexual orientation
Which one of the following contains data regarding employees' education, career development, and special skills and is used by managers when selecting inside candidates for promotion? scatter plots trend records skills inventories computerized forecasting tools
skills inventories
When examining ethical situations, what kind of ethical dilemmas prompt more bad choices? personal life dilemmas group-related dilemmas large dilemmas small dilemmas
small dilemmas
Training programs at most small firms tend to focus on ________. marketing and finance long-term management skills strategy needs at the firm specific competencies needed at the firm
specific competencies needed at the firm
Which function of the management process includes selecting employees, setting performance standards, and compensating employees? organizing staffing motivating planning
staffing
Formulating and executing human resource policies and practices that produce the employee competencies and behaviors a company needs to achieve its strategic aims is known as ________. high-performance personnel management personnel management by objectives human resource performance systems strategic human resource management
strategic human resource management
A course of action that a firm can pursue to achieve its strategic aims is known as a ________. mission goal strategy vision
strategy
Which one of the following is a strategic planning tool that offers an overview of how each department's performance contributes to achieving the company's overall strategic goals? HR audit HR scorecard strategy map digital dashboard
strategy map
Which one of the following is a strategic planning tool that offers an overview of how each department's performance contributes to achieving the company's overall strategic goals? digital dashboard HR scorecard strategy ma HR audit
strategy map
The ________ problem occurs when supervisors tend to rate all their subordinates consistently low. leniency strictness central tendency halo effect
strictness
What is the type of interview which lists the questions ahead of time? structured interview behavioral interview unstructured interview situational interview
structured interview
Job analysts collecting information through observations and interviews benefit from the use of a(n) ________ to guide the process and ensure consistency. job description organization chart structured list electronic diary
structured list
A series of job-relevant questions with predetermined answers that interviewers ask of all applicants for a job is known as a ________. nondirective behavioral interview nondirective situational interview structured behavioral interview structured situational interview
structured situational interview
The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance is known as ________. employee mentoring work sampling employee recruiting succession planning
succession planning
The process of deciding how to fill executive positions at a firm is known as ________. internal recruiting succession planning advanced interviewing long-term forecasting
succession planning
The definition of a ________ is a temporary team whose members work on specific analytical assignments, such as how to cut costs or raise productivity. self-managed team work team quality circle suggestion team
suggestion team
Frederick Taylor referred to the tendency of employees to work at the slowest pace possible and to produce at the minimum acceptable level as ________. work shifting group logrolling systematic soldiering social loafing
systematic soldiering
Which term refers to the holistic, integrated and results- and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees? HR alignment job analysis talent management Talent management is the holistic, integrated and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees Talent management means getting the right people (in terms of competencies) in the right jobs, at the right time, doing their jobs correctly. strategic planning
talent management
All of the following are measured by aptitude tests EXCEPT ________. memory temperament numerical ability deductive reasoning
temperament
Dwight has just been in an interview in which he was informed of the fact that he had been dismissed. This is called a(n) ________. termination interview outplacement interview reality shock interview exit interview
termination interview
Which one of the following terms refers to individuals asked by the EEOC to apply for employment which they do not intend to accept, for the sole purpose of uncovering unlawful discriminatory hiring practices? moles insiders spies testers
testers
Which one of the following includes five basic functions-planning, organizing, staffing, leading, and controlling? the management process a job analysis strategic management adaptability screening
the management process
The methods used to give new or present employees the skills they need to perform their jobs are called ________. orientation management development training
training
Which one of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs? computer analysis ratio analysis trend analysis graphical analysis
trend analysis
In a stress interview, the interviewer ________. gives a word problem to see how the candidate thinks under pressure provides an applicant with a task to complete in a set amount of time tries to make the applicant uncomfortable in order to spot sensitivity describes a hypothetical situation to assess how the applicant responds
tries to make the applicant uncomfortable in order to spot sensitivity
The rate at which employees leave a firm is best known as ________. turnover retirement downsizing retention
turnover
What is the maximum number of weeks of unpaid leave that an employee may take under the Family and Medical Leave Act? six ten twelve sixteen
twelve
Which one of the following terms refers to an appraisal that is too open to interpretation? biased unclear standards halo effects leniency
unclear standards
According to Kurt Lewin, in order for organizational change to occur, which stage must occur first? unfreezing freezing moving refreezing
unfreezing
Which one of the following is a union organizing tactic by which union members are placed on nonunion job sites? union salting The National Labor Relations Board defines union salting as "placing of union members on nonunion job sites for the purpose of organizing." featherbedding logrolling picketing
union salting
Which one of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet? audiovisual-based instruction videoconferencing programmed learning vestibule training
videoconferencing
Which one of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet? programmed learning audiovisual-based instruction videoconferencing vestibule training
videoconferencing
Which one of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop? intelligent tutoring system learning portal computer simulation virtual classroom
virtual classroom
Which one of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"? mission statement vision statement marketing plan strategic plan
vision statement
A ________ is the time it takes to complete a job. work week work cycle shift duty
work cycle
The Department of Labor procedure uses a set of standard basic activities known as ________ to describe what a worker must do with respect to data, people, and things. employee duties job requirements worker functions job procedures
worker functions
The Department of Labor procedure uses a set of standard basic activities known as ________ to describe what a worker must do with respect to data, people, and things. worker functions job requirements job procedures employee duties
worker functions
