HRD-351 Fund Human Interaction Midterm

A major function of group membership is that it satisfies social needs.

True

According to Emmett Miller, an important and mistaken source of self-worth for adults is defining themselves by their job title.

True

Career success is often a reflection of the strength in one's interpersonal skills.

True

Each country has a dominant language but most countries are multicultural.

True

Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.

True

Every organization has its own distinct organizational culture that makes it unique.

True

Facebook, Twitter, and LinkedIn combine personal interaction and technology.

True

For true communication to take place, the message must be understood by the person receiving it in the same way the sender intended it to be understood.

True

Impersonal communication is the one-way transmission of facts, instruction, and the like.

True

Low organizational trust can result in low productivity, poor communication, and slow decision making.

True

Managers spend a great deal of their time involved in conflict resolution in the normal course of their work.

True

Managing healthy, effective interpersonal relationships requires that we also manage the relationship with our personal selves.

True

Many employees need training to become a team member.

True

Mergers, and downsizing have increased the value of having good interpersonal skills.

True

Organizational culture is the collection of shared beliefs, values, rituals, stories, and myths that foster a feeling of community among organizational members.

True

Scientific management worked in theory, but in some cases it dehumanized the workplace.

True

Social Media requires us to be better spellers, write our ideas clearly and continue to use communication etiquette.

True

The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

True

The quality of one's work is related to one's ability to cope with family problems.

True

Trust is a building block of all successful relationships with coworkers, customers, family members, and friends.

True

When trying to improve relations with someone who has a supportive communication style, show a sincere interest in the person.

True

Worker behavior on the job is frequently a reflection of how well the work environment accommodates each worker's unique characteristics.

True

Terms like added value or job satisfaction are examples of clear, concise language, not subject to semantics.

False

The family has little influence on individual behavior at work.

False

The human relations movement did not affect the perceived role of the worker nor organization.

False

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

False

Hearing and listening are both innate abilities.

False

Employees rather than organizations benefit from a commitment to total person development.

False

Gestures are a transnational means of communicating, in that they have the same or universal meaning across cultures.

False

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

False

Individuals who remain employed after a round of downsizing experience stronger "survivor" morale after the process.

False