HRM 150 Final (Chu-Jacoby)

CompX Inc. is an online retailer of electronic products including laptops and tablets. The company is known for its unique approach to customer support, which is known for going above and beyond in satisfying customer complaints and issues. What kind of a strategy is CompX using? A. Cost leadership B. Differentiation C. Disintermediation D. Penetration E. Cannibalization

B. Differentiation

Which of the following agencies is responsible for enforcing Title VII of the Civil Rights Act and the Americans with Disabilities Act? A. U.S. Department of Commerce B. Equal Employment Opportunity Commision C. Office of Federal Contract Compliance Programs D. U.S. Department of Labor E. U.S. Office of Personnel Management

B. Equal Employment Opportunity Commision

Which of the following statements is true of disparate treatment and disparate impact? A. The discriminating individual's intent is irrelevant in disparate treatment B. For there to be discrimination under disparate treatment, there has to be intentional discrimination C. A selection practice that results in disparate impact is necessarily illegal in nature D. The four-fifths rule for discrimination is not applicable to disparate impact E. In a disparate impact case, the defendant is required to pay compensatory and punitive damages to the plaintiff

B. For there to be discrimination under disparate treatment, there has to be intentional discrimination

Marisol, an HR manager at a technology firm, is entrusted with that task of hiring a member for a new team. She has already recieved information about what the new role will entail as well as the tasks that the new employee will be performing. She is currently using several media to seek applicants for the new role. Which of the following human resource management (HRM) practices is Marisol performing? A. Job designing B. Recruitment C. Performance management D. training E. job analysis

B. Recruitment

Which ofthe following statements is true for companies that employ cost strategies? A. They focus on high-quality production rather than efficient production B. They are very specific in the skills they require from their employees C. They shy away from investing in training employees in the skills they need D. They seek greater creativity by providing broader career paths to employees than companies that employ differentiation strategy E. They encourage their employees to take greater risks

B. They are very specific in the skills they require from their employees

A(n) ___ is a story of how a firm will create value for customers and how it will do so profitable A. design specification B. business model C. job characteristics D. administrative linkage E. process architecture

B. business model

In a large, multinational company, several of the tasks are split out across several states and countries. Each location has a specific component of the overall product. An employee survey recently revealed that employees had a weak conceptualization of the company's overall mission. This company has a A. mechanistic structure B. divisional structure C. modular structure D. network structure E. functional structure

B. divisional structure

Strategies focusing on market development, product development, innovation, or joint ventures make up the ___ strategy of an organization A. retrenchment B. internal growth C. divestment D. liquidation E. benchmarking

B. internal growth

Jeff was recently hired a a new manager. He is looking for the ___ to see the relationships between individuals and units. A. work-flow analysis B. organization structure C. work-flow evaluation D. organization dynamics E. work-flow design

B. organization structure

Statistical planning models almost always have to be complemented by A. competitor information B. subjective judgements C. transitional matrices D. unstable history E. labor forecasts

B. subjective judgements

The Age Discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of A. 30 B. 35 C. 40 D. 18 E. 15

C. 40

Which if the following arguments states that companies with the best reputations for managing diversity will win the competition for talent? A. System flexibility argument B. Marketing arguments C. Employee attraction and retention argument D. Problem Solving argument E. Creativity argument

C. Employee attraction and retention argument

Jamal, an efficiency expert, proposes the "just-in-time" inventory method to Liza, the CEO of Neptune Inc. If Liza is to accept the proposal, which of the following changes is he most likely to implement in Neptune Inc.? A. He is like to avoid made-for-order method of manufacturing B. He is like to create a larger storage space for inventories C. He is like to introduce processes that support lean production D He is like to manufacture mass products well ahead of demand E. He is like to stock a backup of supplies for emergencies

C. He is like to introduce processes that support lean production

Which stage in a work-unit activity analysis focuses on the product produced or service provided? A. Raw inputs B. Equipment C. Output D. Activity E. Human resource input

C. Output

Work-flow design is the process of A. allocating resources required for the completing a task B. assigning the task to a particular job category or person C. analyzing the task necessary for the production of a product D. evaluating the resource input and the actual output of task E. comparing the results of a task with its objectives

C. analyzing the task necessary for the production of a product

HRM laws are governed by the legislative branch of the federal government, which A. functions under the authority and supervision of the president B. has no say in the appointment of judges by the president C. consists of the House of Representatives and the Senate D. enforces the laws that are passed in the United States E. adjudicates cases pertaining to civil issues

C. consists of the House of Representatives and the Senate

Hope College is planning for the next biennium. School administrators know that the enrollment is on the decline, but still need to offer students the best experience possible. They want to shrink their payroll slowly. They can accomplish this though A. downsizing B. demotions C. early retirement D. pay reduction E. temporary employees

C. early retirement

Butterflies and Blooms, a new florist in town, is attempting to maximize profits but knows the company cannot charge too much for its bouquets in this market. As the company explores locations, the florist notes rent, property taxes, and parking. These are examples of ___ costs. A. acquisition B. procurement C. fixed D. variable E. marginal

C. fixed

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations, she is being evaluated on her competency in A. organizational navigation B. HR technical expertise and practice C. global and cultural effectiveness D. business acumen E. critical evaluation

C. global and cultural effectiveness

When team members on Kami's unit craft their professional goals for the new year, she is expecting at least one goal to be tied to the unit's goals. How will she measure the individuals' performance based on this link? A. The level of task interdependence should be higher than the level of outcome interdependence B. The level of sharing rewards for task accomplishment should be higher than the level of cooperation C. Individual pay raises need to play a major role in terms of defining rewards D. Individuals accountability of behavior should be a critical indicator of performance E. Teams should not be given autonomy or allowed to be flexible in how they use their time

D. Individuals accountability of behavior should be a critical indicator of performance

Which of the following statements is true about the composition of the U.S. labor force in the next decade? A. Immigration will cease to affect the size and diversity of the workforce B. The largest proportion of the labor force is expected to be in the age group of 16-24 years C. The percentage of highly skilled immigrants will continue to remain lower than the percentage of low-skilled immigrants D. The median age of the labor force will increase to the highest number ever E. The high cost of health insurance and a decrease in health benefits will cause many employees to quit working

D. The median age of the labor force will increase to the highest number ever

James, a manager at Brown & Brown (B&B) Inc., a publisher of academic books, is tasked with identifying the various pieces of work required to edit, typeset, and publish a fictional book prior to allocating and assigning them to his subordinates. Which of the following processes is James expected to perform? A. Job evaluation B. Work-flow evaluation C. Job performance D. Work-flow design E. Performance evaluation

D. Work-flow design

Traditionally, the HRM department was primarily a(n) A. proactive agency B. finance expert C. employer advocate D. administrative expert E. payroll expert

D. administrative expert

President Trump's travel ban is an example of a(n) A. constitutional amendment B. judicial decision C. legislation D. executive order E. legislative bill

D. executive order

Directives issued and amended unilaterally by the president are known as A. judicial decisions B. presidential vetoes C. presidential bills D. executive orders E. constitutional amendments

D. executive orders

The tasks performed as a part of the job analysis A. are mutually exclusive of those of job design B. focus primarily on creating new jobs C. focus primarily on revamping existing jobs D. have a passive, information-gathering orientation E. have a proactive orientation toward changing the job

D. have a passive, information-gathering orientation

When BP Oil provided funds to clean up the oil spill in the Gulf of Mexico, they were recognizing the importance of A. a balanced scorecard approach B. performance management C. total quality management D. social responsibility E. cultural responsibility

D. social responsibility

Selena is leading the strategic groups through an exercise to define the company's mission and goals through a SWOT (strengths, weaknesses, opportunities, and threats) analysis. She is employing A. strategy implementation B. task design C. selection and training D. strategy formation

D. strategy formation

The process of attempting to ascertain the supply of and demand for various types of human resources is called A. outsourcing B. downsizing C. job evaluation D. work redesign E. career planning

D. work redesign

When Health Above, a startup company, was brought by Above All Health, the HR department was tasked with assessing the dollar value of each job and creating equitable pay structures. HR completed a A. performance appraisal B. recruitment C. job evaluation D. work redesign E. career planning

D. work redesign

Which of the following agencies is responsible for investigating and resolving discrimination complaints, gathering information, and issuing guidelines? A. Equal Employment Opportunity Commision B. U.S. Department of Labor C. Office of Federal Contract Compliance Programs D. U.S. Department of Commerce E. Labor Commission

A. Equal Employment Opportunity Commision

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success? A. Relationship management B. HR technical expertise C. Organizational navigation D. Ethical practice E. Business acumen

A. Relationship management

When an organization develops integrated manufacturing systems such as advanced manufacturing technology and just-in-time inventory control, it needs to assess the employees skills required to run these systems and train them accordingly. These assessments and training programs intended to enable an organization to achieve its goals fall under A. Strategic human resource management B. the job characteristics model C. diversity management D. the employee stock ownership plan E. participate management

A. Strategic human resource management

Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for A. sexual harassment B. reasonable accommodation C. pattern and practice D. disparate impact E. disparate treatment

A. sexual harassment

As part of today's job culture new employees are assigned mentors who guide the new employees through on-the-job training as well as the culture of the company. This is known as ____ capital. A. social B. customer C. human D. intellectual E. financial

A. social

Instead of filling vacant instructor positions with new full-time faculty, Hope College can take advantage of A. temporary employees B. technological innovation C. turnover reductions D. new external hires E. retraining

A. temporary employees

Which of the following is true about the Six Sigma process? A. It focuses on the end product of employee satisfaction B. It terminates once the processes have been brought within the Six Sigma standards C. It strives to attain quality through supervision of daily work, not through training D. It discourages employees from lean thinking E. It aims to create a total business focus on serving the customer

E. It aims to create a total business focus on serving the customer

Holly was hired recently by her firm to provide coaching to a work unit that is underperforming. This is part of the _______ function of HR. A. Recruitment and selection B. Compensation and benefits C. Employee relations D. Personnel policies E. Performance management

E. Performance management

In which of the following circumstances will a functional structure be more appropriate for an organization? A. When the environment is unstable B. When demand for the resources can be well anticipated C. When the organization competes on differentiation D. When coordination requirements keep changing E. When innovation is the primary focus of the organization

E. When innovation is the primary focus of the organization

Saturn Inc., a large manufacturing firm, is a male dominated organization. Julia, who works for Saturn, interacts predominantly with male employees, who frequently make sexist remarks. This is an example of A. disparate treatment B. disparate impact C. glass ceiling D. quid pro quo E. a hostile environment

E. a hostile environment

Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as A. e-commerce B. reshoring C. downsizing D. benchmarking E. outsourcing

E. outsourcing

Sanjay is the manager at a restaurant and offers to promote Linda, a waitress at the same restaurant, in return for sexual favors. This is an example of A. reasonable accommodation B. glass ceiling C. disparate treatment D. prima facie E. quid pro quo harassment

E. quid pro quo harassment

EastWest is a consulting firm that helps organizations examine their operating environments. Their scope of work would be considered a(n) a. job modeling b. internal analysis c. external analysis d. value chain analysis e. job analysis

c. external analysis

Sophie, the HR manager, checks her email, completes paperwork, and returns voicemail. These activities are part of the a. administrative linkage b. one-way linkage c. two-way linkage d. integrative linkage e. executive linkage

a. administrative linkage