HRM 351 Ch 1-9 Review

Two female managers suggest to a male colleague that he should model swimwear and the women then make comments about his physique, making him uncomfortable. This is an example of A) Disruptive justice B) A hostile work environment C) Quid pro quo harassment D) the salience effect E) reverse discrimination

B) A hostile work environment

A company asked its managers to focus their efforts on improving the quality of one of its products. The new product is more advanced than those of its competitors, and customers are willing to pay more for the higher quality. By _______, this company outperformed its competitors by producing a product more efficiently and effectively than they did. A) Creating core competency B) Building a competitive advantage C) Restructuring D) Utilizing management stratification E) Employing Empowerment

B) Building competitive advantage

Barbara's Bangles outsells other jewelry designers in her town because it produces jewelry more efficiently and effectively than its competitors. This demonstrates the company's A) Empowerment B) Competitive advantage C) Product diversification D) Stratification E) Innovation

B) Competitive Advantage

A car parts company decides to discontinue the production of its lowest-selling products and instead focuses on its areas of expertise. The company innovated a new automobile product with unique value. This is an example of using its A) Competitive Advantage B) Core Competency C) Market Power D) Management Skills E) Management Stragegies

B) Core competency

Madelyn informs employees about changes taking place in the external and internal environments that affect the sales of the company's products. She explains how the changes will also affect them and the organization. According to Mintzberg, she is playing the role of a(n) A) Entrepreneur B) Disseminator C) Disturbance Handler D) Montor E) Liason

B) Disseminator

When people are in negative moods, they A) Are less likely to resign and leave the organization B) often feel elated C) Are focused on the facts at hand D) Feel Fearless E) Tend to be less detail oriented

C) Are focused on the facts at hand

Paolo is a manager for a small business. He wants his five employees to have positive working relationships and he wants to create a welcoming office environment. To encourage socializing and to motivate his staff to meet organizational goals, Paolo invites his employees to lunch once a week. Within a few weeks, Peter sees an increase in performance and improved collaboration among the staff members. This demonstrates the use of A) Admin Management B) Scientific Managment C) Behavioral Management D) Standard Operating Procedures E) Organizational Behavior

C) Behavioral managment

In the DiSC inventory, a person's behavioral style may be described in terms of A) Determination B) Imagination C) Conscientiousness D) Cooperativeness E) Diligence

C) Conscientiousness

If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with _______ theory. A) Equity B) Fayol's C)Contingency D) Queuing E) Chaos

C) Contingency

As a manager, Julia believes that every member of her team should receive the same pay raise each year regardless of their individual contribution. Julia is following the distributive justice principle when managing salaries in this way. True or False

False

Carlos, a manager at Carz Autobody, always appears to be happy. He rarely exhibits negative emotions and moods and is always optimistic about himself and others. If you were his manager, you would tell Carlos that he needs to reduce his negative affectivity. True or False

False

Maria is a member of a trade group that has a code of ethics, otherwise known as organizational ethics, for its members to follow. True or False

False

The employees of Burger Prince enjoy their work very much. This is largely due to their manager, Violet, who is always sympathetic to the needs of her employees and is seldom uncooperative. Violet can be said to be low on the agreeableness continuum. True or False

False

People with an internal locus of control

See their own actions and behaviors as being major and decisive determinants of important outcomes

The town in which a large stone company has its headquarters is referred to as A) a community B) The company's constituency C) Shareholders D) The company's labor force E) The company's social conscience

A) A community

The _______ approach to social responsibility is most likely to be taken by a typical large U.S. company. A) Accommodative B) Proactive C) Defensive D) Obstructionist E) Offensive

A) Accomodative

Rashid has chosen not to advocate for dual command at his company because it A) Causes confusion among employees B) Strengthens order and discipline C) Makes assessing a managers authority easy D) Was advocated by Henry Fayol E) Exists when an employee receives orders from only one supervisor

A) Causes confusion among employees

Huan, a manager, is working with her company's labor union to reach an agreement about pay increases and benefits for her employees. She is performing the role of negotiator, which is a(n) _______ responsibility, according to Mintzberg. A) Decisional B) Interpersonal C) Intrapersonal D) Controlling E) Informational

A) Decisional

Mel knows that the hair-styling business is highly competitive and new trends are constantly emerging, so she regularly provides training for her stylists, so they not only keep up with the latest hairstyles and techniques but are also able to provide new services to their customers. This, according to Teece, demonstrates the business's A) Dynamic Capabilities B) User Credibility C) Organizational synergy D) Organic Structure E) External focus

A) Dynamic Capabilities

Every day Isaiah is finding it difficult to focus on his job due to insulting remarks regarding his gender identity and derogatory slurs from his coworkers. He is considering quitting his job. Isaiah is experiencing A) hostile work environment harassment B) reverse discrimination C) quid pro quo harassment D) procedural justice E) distributive justice

A) Hostile work environment harassment

Ryan is reviewing the credentials of job applicants and notices that Rune shares his interest in watching and playing golf. Ryan is demonstrating a form of _______ when deciding to offer Rune the position based in part on this common interest. A) Implicit bias B) reverse discrimination C) gender schema D) stereotyping E) salience effect

A) Implicit bias

Organizational performance is most likely to A) increase with an increase in efficiency and effectiveness. B) increase with a decrease in efficiency and effectiveness. C) remain unchanged with a decrease in efficiency and effectiveness. D) decrease with an increase in efficiency and effectiveness. E) remain unchanged with an increase in efficiency and effectiveness.

A) Increase with an increase in efficiency and effectiveness

When hiring new employees, a manager reviews numerous résumés and interviews several applicants. If the manager denies employment opportunities to diverse individuals, the manager is engaging in overt discrimination that is A) intentional and deliberate B) unintentional and well meaning C) unethical but not illegal D) consistent with the principle of distributive justice E) unconscious discrimination against others

A) Intentional and deliberate

Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups so their activities and efforts are in harmony. Mei exhibits the managerial skill of A) Leading B) Planning C) strategizing D) Reviewing E) Controlling

A) Leading

George is an effective and efficient manager. However, he tends to be pessimistic and avoids social interactions. How would you categorize him using the Big Five personality traits? A) Low on extraversion B) High on negative affectivity C) Low on organizational commitment D) Low on introversion E) Low on conscientiousness

A) Low on extraversion

A core competency is A) the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another. B) the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively. C) a measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals. D) a measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. E) the ability to analyze and diagnose a situation and to distinguish between cause and effect.

A) The specific set of departmental skills, knowledge, and experience that allows one organization to outperform another.

Shia makes some changes in the production process to ensure employees can perform tasks without endangering their health and safety. Shia is employing the moral rights rule to A) seek to protect the rights and privileges of people affected. B) maximize the greatest good for the greatest number of people. C) distribute benefits in fair ways but ignore harm. D) hesitate to communicate to people outside the company for fear of them criticizing her decision. E) randomly distribute harms and benefits.

A) seek to protect the rights and privileges of the people affected

_______ are frequently in the position of having to juggle the interests of different stakeholders, including themselves. A) Shareholders B) Customers C) Contractors D) Managers E) Suppliers

D) Managers

Gail is responsible for overseeing her company's anonymous tip line used by employees to share concerns regarding discriminatory behavior in the workplace. Being a _______, she ensures that all calls are recorded and timely action is taken to correct the behaviors. A) negotiator B) disturbance handler C) spokesperson D) leader E) euntrepreneur

B) Disturbance handler

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where A) Employees are not sure of what is expected of them B) Employees can be held strictly accountable for their actions C) Managers face difficulty in tracking the assigned tasks D) Confused Employees create havoc within the formal hierarchy of authority E) Order and discipline are undermined

B) Employees can be held strictly accountable for their actions

When an organization ignores the external environment and fails to acquire inputs, it is likely to experience A) Synergy B) Entropy C) Conversion D) Contingency E) Control

B) Entropy

Eleanor has witnessed her manager harassing a coworker on multiple occasions. Eleanor knows that she should report the incidents to a superior manager, but she is hesitant to report the inappropriate behavior because she thinks she could lose her job. This example illustrates a(n) A) Justice Rule B) Ethical Dilemma C) Moral Dilemma D) Utilitarian rule E) Moral Rights Rule

B) Ethical Dilemma

To increase effectiveness, middle managers A) suggest ways to use resources to improve customer service. B) evaluate whether the organization's goals are appropriate. C) suggest ways to use resources to improve production. D) suggest ways use resources to cut costs. E) evaluate the performance of all departments.

B) Evaluate whether the organizations goals are appropriate

Sanjay, the company's human resources manager, serves in a monitoring role by ensuring diversity is effectively managed by A) conveying that the effective management of diversity is a valued goal and objective. B) evaluating the extent to which all employees are being treated fairly. C) serving as a role model and instituting policies and procedures to ensure that diverse members are treated fairly. D) enabling diverse individuals to coordinate their efforts and cooperate with one another. E) allocating resources to support and encourage the effective management of diversity.

B) Evaluating the extent to which all employees are being treated fairly

As a manager who is high on the extraversion continuum, Farid is likely to A) Have a less optimistic outlook on life B) Feel good about himself and other people C) Feel good about himself and other people D) Be socially inept and avoid interacting with other people E) Be ineffective in situations which call for high levels of social interaction

B) Feel good about himself and other people

Josiah is a manager who claims that he is highly satisfied with his job. Which of the following would he be likely to say? A) My job is routine B) I think my job offers me great autonomy C) I'm not sure I'm being paid enough for the work I do D) I'm concerned about potential layoffs E) I need to check with my supervisor before I make any decision

B) I think my job offers me great autonomy

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization? A) Managers should avoid involving workers in analyzing their jobs to identify better ways to perform tasks, as this could lead to employees underperforming. B) If workers have the relevant knowledge, then workers, not managers, should be in control of the work process itself. C) The formal line of authority and vertical chain of command are the most essential steps to effective management. D) Members of different departments should avoid working together in cross-departmental teams to accomplish projects in order to minimize duplication of effort. E) Managers' formal authority deriving from their position in the hierarchy should decide who will lead at any particular moment.

B) If workers have the relevant knowledge, then workers, not managers should be in control of the work process itself

Art Place makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but they are often too expensive to buy. What is most likely to be true about the company? A) Its product manager achieves company goals and uses resources wisely. B) Its product manager achieves company goals but uses resources inadequately. C) Its product manager chooses the wrong goals to pursue and uses the resources inadequately. D) Its product manager chooses the right goals to pursue and uses the resources wisely. E) Its product manager chooses the wrong goals to pursue but uses resources wisely.

B) Its product manager achieves company goals but uses resources inadequately

You have been put in charge of a manufacturing plant's new product line and need to choose first-line managers to supervise the line's workers. What level of manager are you? A) Plant B) Middle C) Department D) Product E) Top

B) Middle

Bo gives a talk to his employees about standards that govern how members of their profession should conduct themselves. He is talking about _______ ethics. A) Societal B) Occupational C) Individual D) Organizational E) Governmental

B) Occupational

_______ is when people belong to the same organization, tending to share certain beliefs and values that lead them to act in similar ways. A) Organizational socialization B) Organizational Structure C) Emotional Intelligence D) Conscientiousness E) Emotional Integration

B) Organizational Culture

When interviewing job candidates, Anka's first impression was more favorable to Gabriella, who dressed in designer clothes and attended an expensive college, over Wanda, who dressed more conservatively and graduated from a local college. Anka's implicit bias toward Gabriella was influenced by A) the salience effect B) perception of social status C) the glass ceiling D) stereotyping E) gender schema

B) Perception of social status

The promotion that Angela was told she would be getting was given to another employee after she declined her boss's sexual advances. Her boss was using _______ harassment. A) Hostile work environment B) Quid pro quo C) Accommodative D) Equal opportunity E) covert

B) Quid pro quo

Which of Teece's managerial activities would a company embrace if it wanted to use company resources to capture value for the organization from previously determined opportunities? A) Sensing B) Seizing C) Transforming D) Positioning E) controlling

B) Seizing

Martha is hiring an assistant marketing manager. Martha recruits Corrina because she comes from a local, wealthy family. Martha's behavior reflects the effect of bias with respect to A) a gender schema B) social status C) salience D) The glass ceiling E) stereotyping

B) Social status

Employees at Southwest Airlines have highly flexible job descriptions that enable them to chip in and help where needed. Employees are encouraged to help solve problems where they see them. Thus, it's not uncommon to see a Southwest manager helping move passenger luggage into aircraft or check in passengers at a gate. This demonstrates the concepts in A) Theory X B) Theory Y C) Contingency Theory D) Management Science Theory E) Organizational Environment Theory

B) Theory Y

Under the practical rule, for a business decision to be ethical, a manager would NOT be reluctant to communicate the decision to people outside the company when A) The decision, although unethical, would increase shareholders' wealth B) A typical person would consider the decision acceptable C) A typical person wouldn't care about the decision D) a typical person would be unaware of the harmful implications of the decision E) he or she could blame the top management of the firm

B) a typical person would consider the decision acceptable

The supervisor of medical billing at a physician's office documents employees' job performance throughout the year to help her make objective decisions when evaluating and promoting employees. The supervisor is practicing the principle of _______ justice. A) restorative B) procedural C) customary D) social E) environmental

B) procedural

Managers at a well-known company sold their stock in advance of other shareholders because they knew that their company's performance was about to fall. This demonstrates the _______ approach to social responsibility. A) accommodative B) proactive C) defensive D) Obstructionist E) Reactive

C) Defensive

An example of a terminal value that is important to managers is A) Ambition B) Competence C) Equality D) Self discipline E) Responsibility

C) Equality

Beto, who supervises 12 people in his department, recently met with his superiors to discuss his performance as a supervisor in controlling the behavior of his direct reports. Getting this feedback will help Beto develop his _______ skills. A) Job specific B) Conceptual C) Human D) Technical E) Departmental

C) Human

A consequence of empowerment is a(n) A) Decrease in number of managers B) Decrease in effectiveness C) Increase in performance D) Decrease in performance E) Increase in turnover

C) Increase in Performance

When faced with an ethical dilemma as a manager, Sanjay tries to reflect on his upbringing to decide between right and wrong. Sanjay is reflecting on _______ ethics. A) Societal B) Occupational C) Individual D) Organizational E) Religous

C) Individual

In a(n) _______ culture, managers are likely to lead by example, encouraging employees to take risks and experiment. A) Formal B) Instrumental C) Innovative D) Hierarchical E) Conservative

C) Innovative

Selena facilitates a monthly forum that provides team members across various functions and locations throughout her company an opportunity to share ideas, concerns, and solutions related to the work environment. She is acting in the role of a _______ by enabling diverse individuals to coordinate their efforts. A) spokesperson B) disseminator C) liaison D) monitor E) negotiator

C) Liaison

Company Z has an organizational hierarchy with salespeople at the bottom, who report to regional sales managers, who in turn report to a director of marketing. The director of marketing reports to the CEO. This is an example of which of Fayol's principles of management? A) Centralization B) Division of Labor C) Line of Authority D) Equity E) Discipline

C) Line of authority

Dorcal, Inc. manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a A) product that customers want, but that is too expensive for them to buy. B) quality product that customers want at a price they can afford. C) low-quality product that customers do not want. D) high-quality product that customers do not want. E)high-quality product that the company makes a profit on.

C) Low quality product that customers want at a price they can afford

Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing? A) Planning B) Leading C) Organizing D) Controlling E) Consolidating

C) Organizing

Margene is the product manager at Fashions Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decides to take advantage of the latent demand in the market. Margene knows that she is taking a risk by committing organizational resources to pursuing this idea, but she is confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task is Margene performing? A) Leading B) Organizing C) Planning D) Restructuring E) Controlling

C) Planning

Smoking marijuana is illegal in many states; therefore, smoking marijuana is A) unethical B) ethical C) Possibility unethical or ethical, depending on the circumstances D) Always ethical when used for medical purposes, whether it is legal or not E) Always unethical when used for medical purposes, whether it is legal or not

C) Possibly unethical or ethical, depending on the circumstances

Kylie is the only woman in her work group and Justin frequently consults her on how women might respond to new product ideas. Kylie appreciates having her inputs deemed important, but also feels Justin expects that her inputs alone will ensure the product fully satisfies the needs of female customers. Justin is influenced by _______ in his interactions with Kylie. A) Gender schema B) Procedural justice C) the salience effect D) overt discrimination E) distributive justice

C) The salience effect

The essential problem when solving moral dilemmas is A) ethics and laws are fixed principles. B) ethical beliefs remain constant as time passes. C) there are no absolute or indisputable rules or principles to decide whether an action is ethical. D) everyone agrees on what is ethical or unethical. E) ethics evolve over time, but laws related to ethical beliefs remain constant.

C) There is no absolute or indisputable rules or principles to decide whether an action is ethical

Joan has been working in a bicycle factory for several months. The assembly process requires multiple tasks, and Joan's supervisor assigns her to apply the custom paint and add the decals. Adding the decals requires perfection, and Joan does it quickly and always performs the task well, so her supervisor decides to keep her in this position. This is an example of A) Standard Operating Procedures B) Time and motion study C) Job Specialization D) The human relations Movement E) Job Rotation

C) job specialization

At her new job, Nicole developed a supportive relationship with Sheila, who worked with the same real estate agency for several years. Nicole talked with Sheila about a problem she was facing in the workplace. Sheila suggested possible solutions and they discussed the strengths and weaknesses of each. This is an example of A) a schema B) shared perception C) mentoring D) suppressing personal style E) coaching

C) mentoring

Jose is an employee of Carling company. Based only on this information, you know he must be a(n) A) manager. B) shareholder. C) stakeholder. D) owner. E) community member.

C) stakeholder

When Bob calculates the yearly bonuses for his employees, he pays particular attention to the individual employee scores to ensure that they are based on performance and not favoritism. Which ethical rule is Bob following? A) Practical B) Moral scruples C) utilitarian D) justice E) moral rights

D) Justice

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor... A) proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks. B) did not use scientific techniques like time-and-motion studies to analyze workers' jobs. C) was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization. D) advocated that workers, rather than managers, should be in control of the work process itself. E) said that managers should behave as coaches and facilitators—not as monitors and supervisors.

C) was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization.

A company can act ethically toward employees and meet their expectations by A) improving their products over time and providing guarantees to customers about the integrity of their products. B) selling customers quality products at a fair price and providing good after-sales service. C) maximizing the shareholders' return on investments. D) creating an occupational structure that fairly and equitably rewards organization members for their contributions. E) implementing a high-power distance culture and discouraging decentralized decision making.

D) Creating an occupational structure that fairly and equitably rewards organization members for their contributions

When performing the managerial task of planning, managers A) encourage all employees to perform at a high level to help the organization achieve its vision and goals. B) use power, personality, and communication skills to coordinate the activities of people and groups. C) establish alliances between different organizations to share resources and produce new goods and services. D) decide which goals the organization will pursue and what strategies will achieve those goals. E) organize people into departments according to the kinds of job-specific tasks they perform.

D) Decide which goals the organization will pursue and what strategies will achieve those goals

Marco is the product manager at Lawns R Us. He is sociable, affectionate, outgoing, and friendly with his employees and clients. How would you rate him on the Big Five personality traits? A) Marco is low on conscientiousness B) Marco is low on openness to experience C) Marco is high on introversion D) Marco is high on extraversion E) Marco is low on agreeableness

D) Marco is high on extraversion

The managers of Lehman Brothers, whose bankruptcy helped propel the 2008-2009 financial crisis, used loopholes in U.K. law to hide billions of dollars of worthless assets in its balance sheet to disguise its poor financial condition. This example illustrates the _______ approach to social responsibility. A) Accommodative B) Proactive C) Defensive D) Obstructionist E) Obligatory

D) Obstrucitonist

Jessie just started working at Alogics, an electronics company. During her first week of employment, she attended an orientation meeting in which the managers talked about the company's history. As they talked about the actions of those who contributed to Alogics's growth and those who caused problems over the years, Jessie learned what values and norms are appropriate to the organization's culture. The company used _______ to communicate organizational culture. A) Rites of Integration B) Rites of Enhancement C) Values of the Founder D) Stories and Language E) Social Events

D) Stories and Language

Carl works for a printing business that offers printing and copying, bookbinding, and graphic design. The business has a single, comprehensive long-term plan that guides every department. The business is following Fayol's principle of A) Order B) Line of authority C) Unity of command D) Unity of direction E) Centralization

D) Unity of direction

A company with a high level of efficiency and a low level of effectiveness is most likely to produce a A)low-quality product that the company makes a profit on. B) high-quality product that the company makes a profit on. C) low-quality product that customers do not want. D) high-quality product that customers do not want. E) high-quality product that customers can afford.

D) high-quality product that customers do not want.

Whenever Nalini goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male coworkers, making her uncomfortable. What type of environment is this? A) whistle blowing environment B) diverse environment C) quid pro quo environment D) hostile work environment E) accommodative environment

D) hostile work environment

Misha, a sales manager, can select either Helga or Ryan as his new assistant sales manager. Both are equally qualified. He selects Helga because he believes that women are soft-spoken and polite, making better managers. Misha is influenced by A) overt discrimination B) the salience effect C) social status D) stereotypes E) biases

D) stereotypes

Siena, an employee of Scarlet Stone Inc., is extremely ambitious and insists on working on important projects by herself. According to McClelland, she has a high need for A) Affiliation B) Power C) Agreeableness D) Socialization E) Acheivement

E) Achievment

Managers are being socially responsible and showing support for their stakeholders when they A) Stop laying employees off B) Move a factory to a new location if it is polluting the environment C) Invest in countries that have poor human rights records D) Decline to help countries develop an economic base if they have poor living standards E) Allow employees to take time off when they need it

E) Allow employees to take time off when they need it

Millibytes, Inc. implements an organic structure, which means that at Millibytes, A) employees are discouraged from taking up more responsibilities. B) forming of cross-departmental or functional teams is discouraged. C) employees are closely supervised and follow well-defined rules. D) emphasis is placed on strict discipline and order. E) authority is decentralized to middle and first-line managers

E) Authority is decentralized to middle and first-line managers

Managers who are high in _______ are likely to be successful in positions that require high levels of social interaction with other employees. A) The need for affiliation B) The need for power C) Organizational Skills D) Negative affectivity E) Extraversion

E) Extraversion

Chan is convinced that teamwork will provide the best solution for the problem that his group is facing. This reflects his A) Terminal Values B) Instrumental Values C) Abilities and Capabilities D) Need for Power E) Mood and Emotions

E) Mood and Emotions

To achieve distributive justice within an organization, managers should ensure that A) all members of an organization receive identical or similar outcomes. B) women consistently earn more than men. C) outcomes are distributed privately to avoid comparison across individuals or groups. D) traditionally oppressed groups receive the most favorable outcomes. E) outcomes are not distributed based on a person's personal characteristics like race or age.

E) Outcomes are not distributed based on a person's personal characteristics or age

One thing that it is important to remember about shareholders is they A) are usually regarded as the most critical stakeholder group. B) are least interested in the company's profits. C) bear the responsibility to decide which goals an organization should pursue to most benefit stakeholders and how to make the most efficient use of resources to achieve those goals. D) are responsible for using a company's financial, capital, and human resources to increase its performance and thus its stock price. E) play an important role, but are not the company's only stakeholder group.

E) Play an important role, but are not the company's only stakeholder group

Manuel has been asked to identify one sales rep from his team for an upcoming layoff. Data shows that Jamie's latest sales numbers are lowest within the team; however, further analysis reveals that Jamie's numbers only recently fell due to a manufacturing delay that hit his product line the hardest. Manuel takes this into account and based on other factors determines Jamie should not be laid-off. Manuel is exhibiting _______ in approaching the decision in this way. A) a fair compliance procedure B) distributive justice C) a manager's perception D) operational bias E) procedural justice

E) Procedural justice

Ming believes that Lucas is more responsible and capable than Clive because Lucas is from the management team, whereas Clive is the company's maintenance supervisor. This is an example of implicit bias based on A) gender schema B) salience C) stereotyping D) perceptions E) social status

E) Social status

At Home Service, Inc., employees stay with the organization for many years and develop skills on the job that help Home Service, Inc. become more efficient. This is consistent with Fayol's principle of A) Unity of command B) Unity of Direction C) Order D) Discipline E) Stability of tenure

E) Stability of tenure

Frederick Taylor believed that written rules and standard operating procedures A) Limited initiative and should be avoided B) Spelled out the division of labor and increased effectiveness C) stifled esprit de corps D) Made workers like their jobs less E) Standardized and simplified jobs making them more efficient

E) Standardized and simplified jobs

Maurice and Barry work in an electronics store and are the only two African American employees. The store manager is authorized to randomly inspect employee lockers as part of store security protocols; however, he routinely chooses Maurice's and Barry's lockers to search. The manager also frequently spot-checks Maurice and Barry's timecards while not doing so for other employees. The manager's behavior exhibits A) Procedural justice B) Best in class security protocols C) distributive justice D) Overt discrimination E) race schema

E) overt discrimination

Organizations can have a strong organizational culture when A) Managers have emotional intelligence B) The organization and its employees have instrumental values C) The organization and its employees have terminal values D) managers perform organizational citizenship behaviors E) the organizational commitment is strong

E) the organizational commitment is strong

When Apple created the iPod, it shifted its focus from computers to consumer electronics, demonstrating Teece's concept of A) Expanding B) Transforming C) Seizing D) Sensing E) Converting

Transforming

As CEO of a conservative company, Rashid is likely to emphasize a top-down approach to planning, which can slow down decision making. True or False

True

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization. True or False

True

Jaron wants to speed up the production process, so he used a time-and-motion study that monitored the actions required to complete the tasks in the assembly line. True or False

True

Joleen has just been promoted to president of her company. It is likely that she has a high need for power, which is an important trait in high-level managers. True or False

True

Patel Brothers Company uses a formal system of task and reporting relationships that coordinates and motivates its employees so that they work together to achieve organizational goals. This is an example of an organizational structure. True or False

True

The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers. True or False

True

Websites that allow free downloading of songs and movies illustrate the "tragedy of the commons" because there is pursuit of self-interest with no consideration for societal interest. True or False

True

When one person starts to profit by behaving unethically, it encourages other people to act in the same way. True or False

True

In what way do moods differ from emotions?

Unlike moods, emotions are relatively short lived

What is the Hawthorne effect?

Worker's productivity is affected more by their manager's personal behavior than by work setting