HRM Chapter 5

What are some advantages of using internal applicants to fill jobs?

-Applicants have realistic expectations regarding the nature of the job. -Applicants are familiar to the company. -Hiring from within is inexpensive and happens quickly.

What do internship programs typically accomplish?

Give applicants firsthand experience with the employer, Give an organization the chance to assess a potential employee's capabilities. Gives companies a stronger presence on campus

What step should be included in the evaluation of an HR plan?

Identifying which parts of the planning process contributed to success or failure.

For the HR planning process, how should goals be determined?

by analyzing labor supply and demand data

A __________________ competency is a set of knowledge and skills that make the organization superior to competitors and create value for customers.

core

Janelle hires Brandi to purchase merchandise for her jewelry store because Brandi enjoys making and selling her own jewelry. In addition, she has worked in other jewelry stores, can identify numerous gemstones, and has a good sense of their value. Brandi's knowledge is an example of a ______.

core competency

What is the term given to employees who provide a set of knowledge and skills that make the organization superior to competitors and create value for customers?

core competency

Jason needs to fill the position of cost evaluator at his company but realizes there isn't anyone in the organization qualified to take this job. Jason would be advised to use _____ in this situation.

an external source

Objective measures that correctly predict future labor demand are called _____.

leading indicators

One objective of affirmative action plans is to _____.

monitor the proportion of women and minorities in a company's workforce

Mouna learned that the only reason Chad got the new job in the advertising department is because his mother also works at the company and has a lot of pull with the hiring manager. This is an example of _____.

nepotism

The hiring of a sibling to fill an open position at a company might be referred to as _________________

nepotism

What is an advantage of using temporary workers?

operational flexibility

What are some advantages of using external sources for employee recruitment?

-Hiring outsiders may introduce the company to fresh and different business practices. -Specialized positions may not be fillable with internal candidates. -Bringing in people from external sources may be a source of innovation.

What are key components of an HR program implementation stage?

-Reports on program implementation must be produced on a regular basis. -Someone must be given the authority and tools to implement the program.

What are the advantages of recruiting new employees from online job sites?

-Some sites allow recruiters to ask candidates additional questions. -The system will filter results and display only qualified candidates. -Some sites send e-mail alerts and track the progress of job applications.

Select the reasons that many older workers are not retiring early.

-They do not have enough savings. -They do not have pensions. -They have high levels of debt.

How does the U.S. Employment Service work with local agencies to help unemployed people get jobs?

-by collecting jobs and skills data from unemployed workers and keeping that information in computerized databases for possible openings -by partnering with nonprofit groups to meet the needs of a community -by allowing business to announce job vacancies with state unemployment offices

What can an organization that is facing a labor shortage do instead of hiring employees or outsourcing work?

-have the existing workforce put in overtime -have part-time employees go full-time

What two strategies are the most widespread methods for eliminating a labor shortage?

-hiring workers on a temporary basis -contracting directly with individuals to provide a particular service

What are the key components of an effective goal-setting phase in the HR planning process?

-identifying a deadline for the ultimate outcome -determining a specific number of jobs needed in a specific category

Which of the following are unintended side effects of downsizing that impact an organization's long-term success?

-important talent is let go -remaining employees feel less inspired to work -social networks are disrupted

What two methods are currently among the most popular and effective for businesses to connect with high-quality job seekers?

-online job-related networking sites -online job search platforms

Which are examples of leading indicators?

-population trends -inventory levels -technology changes

What are the four objectives associated with a company's decision to downsize?

-reduce costs -merge with or acquire other companies -move to more economical locations -replace labor with technology

Select those items that are trends in the external labor market.

-the unemployment rate -size of the labor market -types of people who will be in the labor market

For what reasons might a business reduce work hours instead of downsizing?

-to spread the burden among various employees -to avoid the cost of severance pay for laid-off workers -to keep experienced employees

Which human resource strategy is a highly effective way to deal with a labor shortage?

Ask current employees to work overtime.

The total amount of money spent to fill a job vacancy is called the _____.

Cost per hire

Molly decided she didn't want to work for the company where she had interviewed, because it took five weeks for someone to get back to her after the interview. What should the recruiter have done to avoid this situation?

Provide timely feedback.

How can an employer reduce labor costs without downsizing the company?

Reduce work hours for many employees.

What advantage is there to a firm that hires contract workers?

The firm does not have to pay employee benefits to contract workers.

From a cost perspective, why can hiring temporary workers be a business advantage?

Their benefit expenses are paid by agencies.

Why do organizations outsource services?

To save money and operate more efficiently

Jamila is looking for an employee for her specialty foods market. What core competency should Jamila look for in a hire?

a knowledge of wines and cheese

Jarret has to hire six new employees for the product development area. He selected ten candidates from the resumes he received but is concerned because none of those resumes are from a woman or a minority. Analyzing the representation of subgroups in the workforce exemplifies ______.

affirmative action

Which option for reducing a labor surplus causes a high amount of suffering?

demotions

What term describes an individual who applies for a vacancy at a company without any prompting from the organization—in other words, NOT in response to a job notice?

direct applicant

The planned elimination of many workers in order to enhance the organization's competitiveness is known as _____ and is often the result of a firm wanting to reduce its costs or because technology has replaced its need for labor.

downsizing

Policies that formally lay out the steps an employee may take to appeal an employer's decision to terminate that employee are called _____.

due-process policies

Hiring temporary or contract workers is a very common way in which firms ______.

eliminate a labor shortage

When there is no specific employment contract saying otherwise, an employer or employee may end an employment relationship at any time, regardless of cause. This arrangement is called _____.

employment at will

The best way to combat a lengthy period of a labor shortage is to ask employees to work overtime.

false

True or false: A company can dictate to an independent contractor where and what hours to work.

false

By reviewing hiring information from the previous year, James is trying to predict how many additional employees he will need to hire for the holiday rush. Which step in the process of human resource planning is Jim engaged in?

forecasting

The attempts to determine the supply of and demand for various types of human resources is called ______.

forecasting

The first step in the human resource planning process is _____.

forecasting

What are three components of human resource planning?

forecasting strategic planning goal setting

What is another name for an executive search firm?

headhunter

Nanci uses an outside hiring firm to fill the director's position at her company. Because the position is an important one, it takes the hiring firm nearly a year to assemble three candidates for the one position. This represents a(n) ______.

high cost per hire

What is the practice or activity carried on by an organization with the primary purpose of identifying and attracting potential employees?

human resource recruitment

According to research, job applicants perceive _____ as less credible when they act as recruiters.

human resource specialists

In general, job applicants respond positively to recruiters whom they perceive as _____.

informative

An organization that uses only internal recruitment might be poorly suited to _____.

innovation

A(n) ______ program helps both employers and potential employees make well-informed choices about fit when it comes time to consider long-term commitment?

internship

Franklin learned about the opening in the accounting department when he read a hiring notice on the company bulletin board. This hiring notice is an example of locating an internal source through a _______________ _______________.

job posting

Organizations recruit internal sources as potential applicants through the use of _____.

job postings

Contracting with another organization to perform a broad set of services is known as _____.

outsourcing

At the local Toyota dealership, all open positions are recruited from within before looking outside the organization. This demonstrates the _____ policy of the dealership.

personnel

An organization's decisions about how it will carry out human resource management are called its _____.

personnel policies

In what type of retirement program does the company keep older workers but reduces the hours that they work?

phased retirement

Which type of employment agency charges employers for providing referrals?

private

From an HR standpoint, hiring from within the organization is generally ______.

quicker and more economical

A ________________ job preview provides background information about a job's positive and negative qualities.

realistic

When the recruiter called Hannah about the job opening, he talked about the job's positive and negative qualities. After hearing some of the negative aspects of the job, Hannah declined the offer of the interview. This demonstrates the concept of a _____ job preview.

realistic

Tonya's company set up a booth at the college job fair to identify spring graduates who might be candidates for employment. This is an example of _____.

recruiting

Individuals who apply for jobs because someone in the organization prompted them to do so are called _____.

referrals

What is the key to a successful downsizing effort?

refraining from universal cuts

Which federal law requires all people who are on unemployment to be registered with a local state employment office?

the social security act

A chart that documents job categories held in one period and lists the proportion of employees in each of these categories in a future period is called a(n) _____.

transitional matrix

Building and using statistical models that predict labor demand in the future based on objective statistics from the past is called _____.

trend analysis

Qingyi develops a statistical model to predict the labor demands for a six-county area. In doing so, Qingyi is using ______.

trend analysis

The size of the labor market, the unemployment rate, and the kinds of people who will be in the labor market are ______.

trends in the external labor market that affect the supply of labor

Unlike other employment agencies, executive search firms ______.

usually work with people who are already employed

A transitional matrix answers two questions: Where did people who are now in each job category come from, and _____.

where did people who were in each job category go

Most private, as opposed to public, employment agencies serve the _______________ collar (white/blue) labor market.

white

What type of review compares subgroups within a company to the proportion of subgroups within the labor market?

workforce utilization

A comparison of the proportion of employees in a protected group with the proportion that each group represents in the relevant labor market is called a(n) _____.

workforce utilization review

What is the term for the percentage of applicants who transition from one step of the recruitment and selection process to the next?

yield ratio

One way for an organization to monitor the quality of its recruitment sources is to develop and compare _____ for each source.

yield ratios