HRM Chapter 6
Adjustment
Emotionally stable, nondepressed, secure, content
What type of employment test focuses on an applicant's mental abilities?
cognitive ability test
Isabelle stated that the cost of interviewing three candidates in person could be minimized if they conducted the first interview on the phone instead of face-to-face. Isabelle is discussing the _____ of the selection method.
utility
The extent to which the selection method provides economic value greater than its cost is called _________________.
utility
What term describes the extent to which performance on a type of measure is related to what the measure is designed to assess?
validity
Elaina is a writer and she is applying for a job at a fashion magazine. Which type of material would Elaina most likely need to submit to the employer?
work samples
Under federal law, when is conducting a credit check on a potential employee legal?
It is legal if the person gives consent to the credit check.
What question is permissible to ask on job applications or in interviews?
What is your full name?
An assortment of selection programs that use several methods to rank applicants or job incumbents on their management potential is called a(n) ______________________ center.
assessment
Tests for choosing managers may take the shape of a(n) _____.
assessment center
Dara noticed that a job applicant worked at a company where Dara was previously employed. She called the company to obtain more information on the applicant and discovered that the applicant hadn't worked there at all. What type of background check did Dara perform?
employment history
True or false: A generalizable method is developed to test the general skills of employees within one specific department of one company.
false
True or false: Physical strength and endurance play a dominant role in the modern workplace.
false
True or false: Predictive validation uses test scores from all applicants and looks for a relationship between the scores and the applicants' previous experience.
false
Under federal law, employers have the right to perform a credit check on an applicant without the applicant's consent.
false
When an employee selection method applies not only to the conditions in which it was originally developed but also to other organizations and applicants, the method is said to be ______.
generalizable
What type of test is used to predict whether a job candidate is likely to steal from an employer?
honesty test
To evaluate four managerial job candidates, Rachel had them participate in a simulated work environment. It included meeting with subordinates, responding to phone calls and emails, and other typical activities in the work day. This is an example of a(n) _____ test.
in-basket
Cognitive ability tests are sometimes called ______ tests.
intelligence
A construct validity test could be used to measure which aspect of a job candidate?
leadership ability
What is NOT evaluated as part of a physical ability test?
mental acuity
An interviewer describes a scenario that is likely to occur on the job and asks candidates how they would respond. This is called a(n) ________________ interview.
situational
A behavior description interview is a type of _______________________ interview.
structured
Ross was told that he could ask the job candidate only the questions from the list he was provided. He is conducting a _____ interview.
structured
What type of job selection interview uses a predetermined set of questions for the interviewer to ask?
structured
Criterion-related validity relies on a substantial correlation between _____ and job performance scores.
test scores
An employer would verify immigration records with the ____ to determine if an individual is eligible for employment in the United States.
federal government
Reviewing application forms helps HR personnel _____.
identify which candidates meet minimum requirements for education and experience
While setting up a personnel selection process, Marla graphs the performance of her current employees against several factors: college GPA, personality, intelligence, and appearance. The correlation coefficients are: GPA .20, personality .60, intelligence .80, and appearance .30. Which factor should carry the most weight as Marla considers applicants applying for positions in her company?
intelligence
An advantage of using interviews is that talking face to face with job candidates can provide evidence of communication and _____ skills.
interpersonal
Another name for the polygraph test is the _______________ ______________ test
lie detector
After Corinne was hired, the HR manager told her that she had "passed all the tests" to get the job. She had made it through the resume review, interviews with office staff, and skills testing. What type of employee selection process does this represent?
multiple-hurdle model
In a _____ interview, the interviewer chooses the questions in reaction to the candidate's answers to a previous question.
nondirective
Rather than follow a predetermined list of questions, Rafael found it easier to come up with his questions based on how the applicants responded to the previous question. This is a type of _____ interview.
nondirective
The use of cognitive ability tests may lead to a practice known as ______ in which organizations establish different norms for hiring members of different racial groups.
race norming
Correlation coefficients are used when determining the ____ of a personnel selection tool.
reliability
The characteristic of a measurement that indicates how free that measurement is from random error is called _____.
reliability
To avoid the pitfalls of interviewing, HR staff should keep job interviews narrow, structured, and _____.
standardized
What model is used to gradually thin out the pool of candidates for a specific job?
the multiple-hurdle model
What type of organization would favor the use of a personality test?
those that use teams to complete tasks
According to the federal government's Uniform Guidelines on Employee Selection Procedures the three acceptable ways of measuring validity are ______.
-construct validity -criterion-related validity -content validity
What two types of background checks are acceptable for an employer to use?
-criminal history -employment references
An automated applicant tracking system ______.
-selects potential candidates to be reviewed by a hiring manager -screens applicants using preset keywords
Which of the following are components of a well-planned interview?
-standardized -comfortable for the participant
Why should a company proceed with care when setting up a personnel selection process?
-to use fair employment practices -to comply with employment laws -to identify the best candidates for employment
When a company offers a job to someone who has completed the personnel selection process, what information should be included in the offer?
-work schedule -job responsibilities -starting date
Employers tend to decide against job applicants whose résumés _____.
are sloppy and contain many mistakes
To avoid the legal issues that can arise when measuring cognitive ability, some companies resort to ______ in which all applicants within a range of scores are treated as having the same score. However, this practice is controversial and some have questioned its legality as well.
banding
Jonathan noticed that Eva had handled bankruptcy claims in her previous job. During the interview, he asked how she had worked with clients during the bankruptcy process. This is an example of a _____ interview.
behavior description
After receiving a job offer, what details might certain candidates need to negotiate with the organization before accepting the offer?
benefits rate of pay
How do employers verify the legal rights of applicants to work in the United States?
by having applicants fill out Form I-9 paperwork
Marta decided to hire Nazir for the job of financial analyst because even though his people skills tested somewhat low, he more than made up for it through his technical skills. This is an example of a ________________ model.
compensatory
The personnel selection process in which a remarkably high score on one type of assessment can make up for a low score on a second assessment is called the _____ model.
compensatory
A test is administered to people who currently hold a job, and their scores are then compared to existing measures of job performance. This is an example of ______________ validation.
concurrent
Kaycee is the current assistant manager of marketing. The personnel department has asked her to take a test relating to her position. Her scores will then be compared to existing measures of performance for the position. Which type of validity measure does this demonstrate?
concurrent
While setting up her company's personnel selection process, Victoria determines that there is consistency between a high score on a test called "clerical ability" and a high level of intelligence. The test is measuring _____________ validity.
construct
A human resource professional is trying to establish ______ validity when they expose the job applicant to situations that will likely occur on the job.
content
During a job interview for a road construction company, Matthew was asked to operate one of the bulldozers in an actual work environment, and the interviewer observed how he handled the situation. The test had _____ validity for that job.
content
What type of validity establishes consistency between the test items or problems and the kinds of situations or problems that occur on the job?
content
When Lana applies for a job that will involve a great deal of word processing, she is asked to demonstrate her skills by typing several pages of text. The test has ______ validity for that specific job.
content
After a job interview, Claire was told she didn't get the position because her reference said she was unreliable and complained about everything. Claire informed the human resource director that the reference was making untrue accusations due to jealousy at the thought of Claire being hired for such a good job. Claire is making a claim of _____.
defamation
When a reference makes a statement that cannot be proved truthful, and it damages an applicant's reputation, it is an example of ______.
defamation
What type of law affects the kinds of information an organization may gather on application forms and in interviews?
Equal employment opportunity law
What is the most common way job applicants introduce themselves to a potential employer?
Submit a résumé to the company.
What is the downside to job references?
They can be a biased source of information.
What general rules should an employer use when administering a drug test to job applicants?
-Provide the applicant with a copy of the test report. -Use drug testing for jobs that involve safety hazards.
Which steps are typically included in the personnel selection process?
-Screen applications. -Check references. -Review work samples. -Interview candidates.
What two statements are true of interviews?
-They expose the organization to a greater risk of discrimination complaints. -They are subjective.
What two elements should be included at the end of an interview?
-a thank you to the candidate -information about what the candidate should expect next
Conscientiousness
Dependable, organized, persevering, thorough, achievement-oriented
What type of interview might predict job performance most accurately?
Situational
Extroversion
Sociable, gregarious, assertive, talkative, expressive Sociable, gregarious, assertive, talkative, expressive
Which type of employment test measures the level of knowledge, skills, and abilities that a person already possesses?
achievement test
What is NOT one of the "Big Five" personality traits?
anger
Many employers are coping with the high rate of online applicants by using a(n) ______.
applicant tracking system
Which type of employment test assesses how well a person can learn or acquire skills or abilities?
aptitude test
For her third interview with a state government office, Cassandra met with the human resource director, the manager of the accounting department, and the chief financial officer. This is an example of a _____ interview.
panel
What type of personnel selection interview gives candidates the opportunity to witness how people in the organization interact with each other?
panel
Whom should job applicants list as references on application forms?
people who can vouch for their abilities
Organizations that require heavy use of teamwork are most likely in favor of using which type of employment test?
personality
The process through which organizations make decisions about who will or will not be allowed to join the organization is called _____.
personnel selection
Which type of validation relates test scores of all applicants to their future performance?
predictive
Which employer is administering a drug test correctly?
Angela administered the drug test to all applicants for the position, then mailed each a copy of their individual results.
Which information is not typically included on a job application?
Applicant's marital status
What is one way to determine whether a measure is valid?
Compare many people's scores on that measure with their job performance.
Agreeableness
Courteous, trusting, good-natured, tolerant, cooperative, forgiving
inquisitiveness
Curious, imaginative, artistically sensitive, broad-minded, playful Curious, imaginative, artistically sensitive, broad-minded, playful