HRM Chapter one

What are two qualities of human resources?

-They are valuable -THey are rare

The human resources department is like a business within the company, which provides what three product lines?

-administrative services and transactions -strategic partner services -business partner services

Select the categories that are part of the HR success competencies.

-business acumen -ethical practice -relationship management

The HR department is involved in establishing and administering personnel policies related to which of the following?

-Benefits -Promotions -Discipline -Hiring

The government has established laws and regulations regarding the treatment of employees in which of the following areas?

-Job security -Employee privacy -Employee safety -Employee pay and benefits

Which of the following would help an organization maintain a high-performance work system?

-Recruiting people with new skills. -Establishing rewards for teamwork and learning. -Developing training programs.

What are three external sources of recruitment?

-college recruitment events -Internet job postings -online social networks

By influencing who works for the organization and how those people work, human resource management contributes to which three basic measures of an organization's performance?

-customer satisfaction -profitability -quality

In a firm that practices sustainability, the HR department focuses on which of the following?

-employee development -justice and fairness -long-term planning

The competencies for HR professionals fall under which four competencies?

-interpersonal -technical -leadership -business

Supervisors are apt to be directly involved in which activities related to human resources?

-performance appraisals -job analysis and design -employee training -recommendation of pay increases

Select the basic rights people have according to philosopher Immanuel Kant.

-right of freedom of speech -right to due process -right of free consent

In what two ways do human resource professionals maintain positive employee relations?

-sending out a company newsletter -preparing employee handbooks

What entities are considered stakeholders of a firm?

-the community -employees -customers -shareholders

Tanveer is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _______.

Analysis

What is the HR function that handles attitude surveys, labor relations, and outplacement services?

Employee relations

________________ -based HR uses data to understand how human resource practices affect the company's performance.

Evidence

Internet job postings, online social networks, and college recruiting events are all examples of sources __________________ for recruitment.

External

True or false: HR generalists usually perform one specific aspect of human resource management.

False

True or false: Overall, the general population has a positive perception regarding the ethical conduct of businesses in the United States.

False

Right to due process

If people believe their rights are being violated, they have the right to a fair and impartial hearing.

Which of the following is NOT an ethical principle used by successful companies?

Putting company needs first.

Employee relations

Responsible for attitude surveys; labor relations; relocation and outplacement services

Support for strategy

Responsible for human resource planning and forecasting; talent management; change management

Recruitment and selection

Responsible for job postings; testing; coordinating use of temporary labor

Training and development

Responsible for orientation; skills training; career development programs

Relationship management

This competency includes treating employees respectfully, building trust, and providing great customer service to those served by HR functions.

Communication

This competency involves the skills needed to exchange information with others inside and outside the organization.

Human Resource expertise

This competency involves using HR technology, applying policies and procedures, and keeping up-to-date on HR laws.

What is evidenced-based HR?

Using data to show how HR affects the company's performance

As a business within the company, HR has three product lines, one of which involves contributing to the company's strategy by understanding how HR can provide a competitive advantage. This is known as ______.

being a strategic partner

As a function of HR, training and development programs focus on ______.

broadening employees' knowledge, skills, and abilities

Overall, the general public has a(n) _______ perception of the ethical conduct of U.S. businesses.

Negative

Consultation

This competency refers to the ways HR employees guide others in the organization through coaching or supporting business strategy through gathering data or designing solutions.

Making sure that the activities of employees match the organization's goals is called _____.

performance management

Which basic right states that people have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms?

right of freedom of conscience

What factor plays an important role in whether pay and benefits will motivate employees?

when the rewards are linked to the individual's or group's achievements

A company analyzes employee-related data to determine which departments will need to hire the most employees in the near future. The company then uses this information to hire employees for that department. In doing so, the company is engaged in ______.

workforce analytics

The use of quantitative tools and scientific methods to analyze data from HR databases to make evidence-based business decisions is called ______.

workforce analytics

Which HR competency refers to the ways HR employees guide others in the organization?

consultation

Typical HR departments help establish policies related to all of the following except _____.

financial data

Determining the numbers and types of employees an organization needs to meet its objectives is called ______.

human resource planning

The government has many laws and regulations concerning the treatment of employees. Which department in an organization is responsible for filing reports required by the government, displaying posters that detail government regulations, and addressing any unlawful behavior?

human resources

All of the following are areas in which supervisors have responsibilities related to HR functions except ______.

overall direction of the company

In a high-_______ work system, a firm's technology, organizational structure, people, and processes work together seamlessly. This results in the firm having an advantage in the competitive environment.

performance

The human resource department maintains positive employee relations by ______.

preparing employee handbooks and company newsletters

Human resource management requires careful and discreet _____.

record keeping

The process by which an organization seeks applicants for potential employment is called ______.

recruitment

The right of freedom of conscience means that individuals have the right to ______.

refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms

What is an important element to ensure that HR professionals keep careful and discreet records?

sensitivity to employee privacy

A firm is practicing __ if it is able to make a profit without depleting any of its resources, including employees, natural resources, and the support of the surrounding community.

sustainability

An organization's ability to profit without depleting any of its resources is called ______.

sustainability

A systematic effort to find, retain, train, and motivate highly skilled workers is called ______.

talent management

Ethics are ______.

the fundamental principles of right and wrong

What is performance management?

the process of ensuring that employees' activities and outputs match the organizations goals

Human resources practices are considered ethical if they result in the greatest good for the greatest number, they respect basic human rights, and ______.

they are fair and equitable

Kaden is a new employee who doesn't feel confident in his job skills. To help him to learn the knowledge, skills, and behavior he needs, his company will provide him with _____.

training

What function of HR refers to a planned effort by a company to enable employees to learn job-related knowledge, skills, and behavior?

training

Organizations provide ways for employees to expand their knowledge or refine their skills through the use of ______.

training and development

True or false: Pay and benefits play an important role in motivating employees.

true

How can organizations meet the needs of their stakeholders and thus achieve sustainability?

-By delivering an adequate return to investors -By paying employees a fair wage and maintaining workplace safety -By minimizing their damage to the environment

Which of the following are the principles that ethical, successful companies embrace?

-Having a sense of purpose or vision -Emphasizing fairness -Having employees assume responsibility for company actions -Emphasizing mutual benefits with customers, vendors and clients

What statement describes the work of an HR generalist?

HR generalists perform most HRM activities.

What is NOT an essential characteristic of a company's most talented and experienced employees?

Other companies can groom their employees to closely imitate them.

Right to free consent

People have the right to be treated only as they knowingly and willingly consent to be treated.

Right of freedom of speech

People have the right to criticize an organization's ethics, if they do so in good conscience and their criticism does not violate the rights of individuals in the organization.

Right of privacy

People have the right to do as they wish in their private lives, and they have the right to control what they reveal about private activities.

Right of freedom of conscience

People have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms.

An organization is identifying applicants who have knowledge, skills, and abilities that will help the organization reach its goals. The organization is in the process of ______.

Selection

The fundamental principles of right and wrong in business are referred to as ______.

ethics

In addition to training, what activity is often offered for employees to acquire further knowledge, skills, and behaviors that enhance their ability to perform their jobs?

development

What function of HR has the responsibility of improving employees' ability to meet the challenges of a variety of new or existing jobs, or preparing employees for management responsibility?

development

Some individuals predict that legislation will soon be necessary to protect employees' privacy rights. This need will be driven by the increased use of and access to _______ by employees and employers.

electronic databases

There is some concern that increased use of _______ could prompt the need for legislation protecting employee privacy rights.

electronic databases

What is the focus of the HR department in a firm that operates with a sustainability strategy?

employee development and empowerment

Lawsuits over job security will continue to influence HRM practices, particularly in the case of an employer terminating employment at any time without notice, otherwise known as ______.

employment at will

When an employer has the right to terminate employment at any time without notice, it is referred to as _______.

employment at will

A company whose HR practices result in the greatest good for the largest amount of people, respect basic human rights, and treat employees and customer equitably and fairly have practices that are considered to be ______.

ethical

A company has determined that it will need to hire 10 additional employees to accommodate its rapid growth. The human resource department is now looking at how it will hire new employees, train them, or reassign current employees. The human resource department is engaged in ______.

human resource planning

As it pertains to recruitment and hiring, selection is the process of ______.

identifying applicants with the necessary knowledge, skills, and abilities that will help the organization reach its goals

What describes the process of getting detailed information about jobs?

job analysis

Juanita is outlining the tasks required for the jobs in her department as well as defining how the work is to be performed. She is completing a(n) _______.

job design

What is the process of defining the way work will be performed and the tasks that a given job requires?

job design