HRM Comprehensive Exam

An employee earns $72,000 per year. The cost of living rose by 1.5% over the past year. What should be the Cost of Living Adjustment to the base pay?

$1,080

An employee receives a base annual salary of $30,000 for the year 2019. The employee receives a performance rating of 1 and accordingly a merit pay rate increase of 5%, what is the merit increase to the base wage?

$1,500

The annual salary of the five business units of the music company is $300,000 and the total salary of 15 incumbents working in the five business units is $1000,000, what is the weighted average and unweighted average?

$60,000 and 66,667

Fredricks & Sons, a large manufacturing firm, is a male-dominated organization. LeeAnn, who works for Fredricks, interacts predominantly with male employees, who frequently make sexist remarks. This is an example of

A hostile working environment

Select the workplace interaction that is bullying:

A manager repeatedly makes insulting comments about an employee's performance at team meetings.

A HR Personnel is using a technique to be fully engaged with his or her audiences, both physically and cognitively. What is that technique?

Active Listening

Which one of the following is used to gather factual data on pay practices among firms and companies within specific communities?

Compensation Surveys

Which of the following is NOT a purpose of a new employee orientation program?

Determine the training needs of the new member.

What is the term for the concept that laws are to be enforced only through accepted, codified procedures?

Due process

Renee documents her processes and easily can articulate what she does to others on her team, so that the work will continue while she is on vacation. She has

Explicit knowledge

Which act was passed in 1938 to establish laws outlining wage, overtime pay, and maximum hour requirement for most U.S. workers?

Fair Labor Standards Act

Which one of the following HR Functional Areas does this refer to: "The activities necessary for developing, implementing and managing the strategic direction required to achieve organizational success and to create value for stakeholders."

HR Strategic Planning

Which of the following is NOT true regarding the role of HRM in new employee orientation?

HRM should not be involved as a participant in the orientation program. The new employee orientation should be done by the new employee's supervisor.

Which one of the following is a savings account with tax advantages used to pay out-of-pocket medical expenses?

Health Savings Account (HSA)

When an organization is paying higher wages than competing employers, which of the following reaction to competition wages best suits this example:

Lead

Which competency cluster does this definition refer to: "The knowledge, skills, and abilities (KSA) needed: to navigate the organization and accomplish HR goals, to create a compelling vision and mission for HR that aligns with the strategic direction and culture of the organization, to lead and promote organizational change, to manage the implementation and execution of the HR initiatives, to promote the role of HR as a business partner, to maintain high levels of personal and professional integrity, and, to act as an ethical agent who promotes core values, integrity, and accountability throughout the organization."

Leadership Behavioral Competencies

What is an electronic system that holds course content information and suggested curriculum and certification paths?

Learning Management System

Which one of the following is a situation in labor-management relations whereby the management prevents union members from returning to work?

Lockout

Which of the following is NOT covered by the provisions of the FLSA?

Maximum Wage

Which one of the following ensures that the health of an applicant is adequate to meet job requirements?

Medical Examinations

Which one of the following statements explains the organization's purpose and the existance of the organization?

Mission statement

Which one of the following is referred as repetitive stress injuries?

Musculoskeletal Disorders (MSD)

Which one of the following conducts research on safety and work and sets standards or makes recommendations to prevent work related illness or injury?

National Institute of Occupational Safety and Health

A firm focuses on organizational and person analysis during the ________ stage in the training design process.

Needs assessment

The most significant piece of legislation in the area of employee health and safety that applies to almost every U.S. business engaged in interstate commerce is

OSHA

According to which of the following "organizations are enforced to provide improved working conditions, safety practices and equipment, and insurance"

OSHA 1970

Executive Order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the

Office of Federal Contract Compliance Programs.

Systems that provide resources for line managers to increase a new hire's productivity and engagement during the first six months on a job describe

Onboarding

Unrealistic expectations, micromanagement, and Theory X type managers are stressors related to:

Organizational Leadership

Companies today often give tests to their employees to determine if they are open to new experiences. Which type of test is most likely to measure this?

Personality tests

In which phase of the following negotiation process, negotiators seek mutually beneficial options rather than trying to win the other side to their own position?

Persuasion

Which one of the following is a process of keeping track of and maintaining relationship with former employees to see if they would be willing to return to the firm?

Recruiting

Holding monthly meetings, attending quarterly reviews, and planning annual conferences are all examples of

Responsibilities

Kirkpatrick identified four levels at which training can be evaluated. At which level would you be evaluating return on investment?

Results

Which one from the following is the need to feel secure and free from threats, to feel that the world has some order and predictability so that one can cope with the events?

Safety and security

Training the employees operate aircraft, spacecraft, and other highly technical and expensive equipment which is not real but gives a real hands-on experience; is an example of:

Simulation

An organization includes short video clips on the corporate website in which employees talk about their jobs and managers discuss what they are looking for in new hires. This exemplifies:

Social media recruiting

Consistent long-term goals, consistent decision making by leaders, better competitive and external vision, and better internal vision are benefits of:

Strategic management

Tamara is leading the strategic groups through an exercise to define the company's mission and goals through a SWOT (strengths, weaknesses, opportunities, and threats) analysis. She is employing

Strategy formulation

Which one of the following HR Functional Areas does this refer to: "The people, processes, theories and activities involved in the delivery of HR-related services that create and drive organizational effectiveness."

Structure of the HR Function

What practice illustrates transparency?

Supporting promotions decisions with specific examples

Which one of the following provides a legal framework for union unfair labor practices?

Taft-Hartley Act

The process of determining what the content of a training program should be based on study of tasks, duties, responsibilities, knowledge, skills, abilities, and other attributes is:

Task analysis

The strategic management decision-making process usually takes place at a firm's highest levels, with a firm's strategic planning group, which includes

The CEO and the president

What is a global mindset?

The ability to take an international.multidimensional perspective that is inclusive of other cultures, perspectives, and views.

What important action takes place at the end of Lewin's change management model?

The change is made a lasting part of the organization's policies or processes.

Dona is the human resource manager with Consultus Inc. She ordered her subordinates to hire 10 people for the position of consultants within a period of one month. This target forced her subordinates to hire without proper evaluation of the candidates and affected their morale as well as the quality of the hired consultants. In the context of the Leadership Grid, identify the leadership style of Dona.

The impoverished manager style

Utilizing the following training design (wherein O represents test and X represents training), select the appropriate training performance evaluation from the following: G: 0 x 0 CG: 0 X 0

This is a pre-post-test training performance evaluation method with control group wherein in two different types of training programs" performance is being compared.

Which one of the following does this relate to: "Your position can be affected by people's ability to enter your market. So, think about how easily this could be done. How easy is it to get a foothold in your industry or market? How much would it cost, and how tightly is your sector regulated?"

Threat of new entry

Which one of the following HR Functional Areas does this refer to: "The knowledge and application of all relevant laws and regulations in the United States relating to employment-provisions that set the parameters and limitations for each HR functional area and for organizations overall."

U.S. Employment Laws and Regulations

The ________ is a set of guidelines on the ways an organization should develop and administer recruitment systems so as not to violate Title VII.

Uniform Guidelines on Employee Selection Procedures

Which one of the following statements expresses what is unique to the organization, what should guide the operations of the company, and what should the employees uphold?

Values statement

In the dreaded J curve of change, when does the performance return to normal or previous levels?

When change is managed effectively inside the organization.

In the context of the situational supervision model, in which of the following situations would a participative supervisory style be used?

When the employees are high in ability but lack self-confidence or motivation

Which one of the following shows what percentage of candidates from a particular source was invited for an interview?

Yeild ratio

____________ refers to the relationship and trust between labor and management negotiators.

attitudinal structuring

The part of the labor-management negotiation process that focuses on dividing a fixed economic "pie" is known as

distributive bargaining.

Title VII of the CRA of 1964

forbids discrimination based on race, color, religion, sex, or national origin.

The main provision of the Occupational Safety and Health Act states that each employer should furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm. This is referred to as the

general duty clause.

The Age Discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of

40

Which one of the following is a program named after the IRS tax code that permit workers to set aside a certain amount of their income for retirement savings through their employer.

401(k)

After the Equal Employment Opportunity Commission (EEOC) has taken responsibility for investigating a claim of discrimination, the complainant must give the EEOC ________ days to investigate the complaint.

60

Which statement exemplifies the most effective orientation practice?

A media clip features long-time employees discussing how the organization's performance values play out in everyday life.

How would Trompenaars and Hampden-Turner label a culture in which individuals express their emotions freely?

Affective

Which of the following is/are Musculoskeletal Disorder (MSD)?

All of the above (Carpel Tunnel Syndrome, Lumbar strain, Hernias, Tendonitis, Ligaments injury)

Who are the participants in the collective bargaining process?

All of the above (Management officials, Union officials, Employees, Government officials, Mediators and Arbitrators)

Which one of the following federal pay regulations require essential functions of the job be called out:

Americans With Disability Act

Which of the following is most likely to provide intrinsic motivation?

An interesting work assignment

When would a return on investment (ROI) analysis be an effective metric?

An investor is seeking information about a company's financial performance.

You've been promoted from being an employee in one department to becoming the supervisor in another. The supervisor you are replacing did not succeed in getting much work done because he let employees make ongoing decisions. Production declined in recent months and that is why you got the job. As a situational manager, which supervisory style should you ideally use?

Autocratic

Which one of the following is correct with respect to Point Job Evaluation Method?

Based on organization's mission and work content, identifies compensable factors and sub factors, each factor is assigned a rationale of degrees, and weight.

Which one of the following is NOT a reason why employees join unions?

Better Team Management Opportunities

Which one of the following external analysis tool, determines the strategic position of the business brand portfolio and its potential using four different categories?

Boston Consulting Group Matrix (BCG)

What can be the result of job expectations, dysfunctional or negative work culture, poor personal fit with the job, poorly designed jobs, or lack of work-life balance?

Burnout

Influencing a new recruit's view of your brand by the way to treat prospective employees during the application process and interviews is:

Candidate experience

A manager notices that two employees are having a debate regarding a project's management. Although they both agree that the current way the project is being managed is incorrect, they have two completely different views as to what the solution is, and both are determined to implement their solution. The manager recognizes that there could be value in both of the proposed solutions and suggests that a hybrid of the two could be used. What mode of conflict is being used?

Collaborate

Three colleagues have been given the responsibility of coming up with a policy regarding Internet use during working hours. All of them have different opinions about what it should entail. Which of the following conflict management styles should ideally be used in this scenario?

Collaborating

In which of the following variable pay schemes, employees are motivated to earn higher base wages by learning new competencies, which also benefits the organization with better productivity, increased employee learning, and more flexible staffing.

Competency-based compensation

When an employee is laid off, according to which one of the following acts, the employee may continue their health insurance benefits for 18 months, although under certain conditions may extend to 36 months. The cost is paid by the employee and can be quite expensive.

Consolidated Omnibus Budget Reconciliation Act (COBRA)

As a supervisor, you spend little time telling the employees what to do and most of the time encouraging them to do a good job. However, at present, your employees have fallen behind schedule on an important project that is due soon. As a situational manager, which supervisory style should you ideally use?

Consultative

________ requires employees to understand the entire work system.

Continuous learning

Presentation methods are most effective for

Conveying new facts and different philosophies

Which one of the following focuses on future of the organization as a single unit with a general vision of the future it seeks and the long-term goals?

Corporate strategy

The process of training employees to do multiple jobs within the organization is:

Cross training

Which one of the following closely matches with this definition "not judging a culture to own standards of what is right or wrong, strange or normal; instead, we should try to understand cultural practices of groups in its own cultural context:"

Cultural Relativism

What challenge to effective cross-cultural communication is faced by an organization that believes that their way is the best way and who lack interest in other ways of reaching a goal?

Cultural ethnocentrism

In the Cesar Aguirre integrated model, during which of the following state, the HR professional should provide a clear vision?

Current state

Today is Angela's first day on the job as safety administrator. This morning David came in bleeding, to get a Band-Aid for a paper cut from the copier. David chatted for a few minutes, and then returned to work. Then, Daniel was brought in, bleeding from a fall off a ladder. Angela checked him for concussion, and then sent him to the hospital. Roxy came in this afternoon, ill from her work in the paint shop. She received some stomach medication, and then returned to work. Angela turns to you, her supervisor and asks, "Which incidents do I count on the Form 300?" What is your reply?

Daniel and Roxy, not David

Which HR Functional Area from the following does this statement refers to: "Encompasses activities that create opportunities for the organization to leverage the unique backgrounds and characteristics of all employees to contribute to its success."

Diversity and Inclusion

Which of the following statements is true of the strategic implementation stage of the strategic management process?

During this stage, an organization follows through on a strategy chosen in the strategy formulation stage.

According to ________ high performance followed by a reward will motivate employees to repeat the performance and make it recur more often in the future.

E.L.Thorndike's Law of Effect

Which one of the following "establishes minimun standards for pension plans and regulates the pension plan after it has been created."

ERISA 1974

Which one of the following is a chronic emotional stress with emotional and physical exhaustion?

Employee Burnout

Last month, Mishika, a secretary in a large university, complained to OSHA that the air in her office made her sick. She could see green mold in the ventilation system. She had been treated for breathing problems 4 times in the past year. An OSHA inspector arrived at the plant this morning to provide which level of enforcement?

Employee Complaint

Which of the following is NOT true regarding employee training?

Employee training is not very costly for organizations

Which one of the following is a strategic tool to attract, recruit, and retain talent?

Employer brand

Rudolph refuses to get involved in a confrontation with his supervisor. His supervisor threatens to take serious action against him, but Rudolph manages to stay away from confrontation. In the context of conflict management styles, the supervisor is most likely using the _____ conflict management style.

Forcing

________ involves development programs, courses, and events that are developed and organized by the company.

Formal training

A job analysis approach that utilizes an inventory of various types of work activities that can constitute any job is

Functional job analysis system

According to Hersey and Blanchard, which of the following denotes a participating leadership style?

High relationship, low task

An HR professional wants to represent the percentage turnover for each of the last five years. Which graphic analysis tool will be most effective for visualizing yearly turnover trends?

Histogram

Which of the following is the first step in a return on investment (ROI) analysis?

Identifying the outcomes

Which of the following is true about how the Equal Employment Opportunity Commission (EEOC) responds to a claim of discrimination?

If the EEOC cannot come to an agreement with an offending employer, it can issue a "right to sue" letter to the alleged victim.

Which one of the following clearly explains an understanding of the audience's needs and perspectives, a clear message, and an effective delivery?

Impactful Communication

What is the next step in a grievance procedure after the company's management and the union grievance committee cannot come to an agreement?

Impasse

A well-known and standard instructional design model that is conducive to any type of learning is called the ADDIE model. What does the letter I represent?

Implementation

During the experiential learning process, which one. of the following paths should a learner take in order. to achieve the learning objective?

Information Infusion, Demonstration, Information Review, Knowledge Test, Practice, and Performance Test

A common practice for companies in today's market is to look within at what is working and what is not. This is an example of a(n)

Internal analysis

Which competency cluster does this refer to: "The knowledge, skills, and abilities (KSA) needed: to create and maintain network of professional contacts within and outside of the organization, to build and maintain relationships, to work as an effective member of team, to manage conflict while supporting the organization, to effectively craft and deliver concise and informative communications, to listen to an address the concerns of others, to transfer and translate information from one level or unit of the organization to another, to value and consider the perspectives and backgrounds of all parties, to interact with others in a global context, and, to promote a diverse and inclusive workplace."

Interpersonal Behavioral Competencies

What is an advantage of the nominal group technique in conducting research?

It involves research participants in prioritizing data.

Which of the following is an example of an employer unfair labor practice?

Jelle, a manager, threatens to close down a plant if organized by a union.

Which one of the following methods requires that classification grade be created by identifying some common denominator - skills, knowledge, responsibilities; to create distinct classification of jobs.

Job Classification method

________ is the systematic process of collecting information about the parameters of a job -knowledge, skills, competencies, abilities, task, duties, and responsibilities.

Job analysis

What gives an employee a very clear and concise resource to guide job performance?

Job description

Which one of the following is a written document that describes overall purpose of the job, and tasks, duties, and responsibilities?

Job description

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Job design

In a job analysis process, job incumbents record their daily activities. This method of collecting job data is:

Job diary

When Bees & Bones, a startup company, was bought by Cali Pharma, the HR department was tasked with assessing the dollar value of each job and creating equitable pay structures. HR completed a

Job evaluation

Which one of the following tests is designed to measure individual's level of understanding or knowledge about a job?

Job knowledge test

_________ is a written statement of educational qualifications, specific qualities, level of experience, physical, emotional, technical and communication skills required to perform a job.

Job specifications

Which one of the following provides a legal framework to union officials to be accountable for funds, elections, and other business and representational matters?

Landrum Griffin Act

Which of these legislation was passed after public outcry over misuse of union funds?

Landrum-Griffin Act

The ________ develops Laws that Govern many HRM activities.

Legislative branch

Joseph is a sales manager with Emergo Industries. He had to prepare and present the annual sales report to the management in one day, but he was least prepared. Therefore, he ordered his subordinates to prepare a presentation before the end of the day without giving them any other instructions. In the context of the two-dimensional leadership styles, which of the following is most likely to be Joseph's leadership style in this scenario?

Low structure and low consideration

Cesar, a satellite architect, based on his performance for the fiscal year 2017, gave him a lump sum payment of $60,000. What kind of pay factor was used?

Merit Bonus

To align the interests of the agents with the principal's own interests, one option is to create a behavior-oriented contract that includes

Merit Pay

Expectancy theory implies that linking an increased amount of rewards to performance will increase motivation and performance. Followers of cognitive evaluation theory are likely to question this assumption, arguing that

Monetary rewards may decrease intrinsic motivation

The failure of an organization to discover, via due diligence, that an employee it hired had the propensity to do harm to others is called:

Negligent hiring

What is the process where two or more parties work together to reach an agreement on a matter?

Negotiation

A practice of hiring that can invite charges of favoritism, especially in appoints to desirable position is:

Nepotism

During which phase of the organization's life cycle concept, organizations take no action and accept continued low income?

No growth

In an interview, the interviewer asks broad, open ended questions such as "Tell me about your experiences on your last job" and permits the applicant to talk freely with a minimum interruption. This is an example of:

Non- directive interview

Sonsoment is a cement company whose employees work in an old facility; they request a government inspection to ensure that they are not exposed to any hazardous materials while working in the facility. Which of the following acts gives them the right to do so?

Occupational Safety and Health Act

Which one of the following combines holiday, vacation, and sick leaves into one account managed by employees?

Paid Time Off (PTO)

Which one from the following choices are the three technical HR knowledge domains which represents the principles, practices, and functions of effective HR management?

People, Organization, and Workplace

Myles, a typesetter, tried to organize a union in his nonunion printing shop. A year and a half ago a vote rejected unionization. Now he has secured authorization cards signed by 100 of the 200 workers. What else does he need to do before having another union election?

Petition NLRB for an election

Which one of the following is a device that measures the changes in breathing, blood pressure, and pulse who is being questioned?

Polygraph tests

Which one of the following training performance evaluation method, evaluates training programs based on how well employees can perform their jobs after training?

Post training performance method

Fernando, director of training for a large hospital, has developed a new "Tender, loving care" nurse training program. He plans to measure patient satisfaction in ten wards, and then put nurses from half of the wards through the new program. Four months later he will measure patient satisfaction again. What training evaluation method is Rahim using?

Pre-post training evaluation method with control group method

When collectively bargaining, what steps should be followed by both the bargaining unit and management representatives to bargain and ratify?

Preparation, contract negotiations, contract agreement, union ratification, and contract administration

As a manager, Marisa wants to analyze the impact of her company's behavior-modeling training program on her employees' communications skills. The ________ evaluation design is necessary for this purpose.

Pretest/posttest Control group

Which form of negotiation is most consistent with the leadership characteristics found to be effective in global settings?

Principled

A manager wants to explain to an ambitious employee that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case?

Private, face-to-face conversation

Which of the following is the most likely to be an exempt employee under the FLSA?

Professor

Jose works for a toy manufacturer that invests an amount equal to a certain percentage of his pay each year into a trust fund account. His firm has contributed to this optional program every year, even when they lost money. His fund usually receives the 25% maximum allowed by law. What kind of retirement program does Jose have?

Profit-Sharing Plan

An OSHA inspector arrived at a hotel construction site for no apparent reason. He was turned away because he did not have a search warrant. He was attempting to provide which level of enforcement?

Random Inspection

Chris, a store manager for a sporting goods organization, is on the compensation committee. Today, they are evaluating jobs. Chris and Kenny, one of the owners, are comparing jobs to each other, one at a time. By the end of the day, they will have compared all jobs to every other job and come up with an order. What method was used?

Ranking

Job analysis is crucial for which of the following functional areas of HRM?

Recruitment and Selection, Training and Development, Performance Management, and Compensation Management

A leader of a function tries to influence her staff's satisfaction and productivity by being friendly and asking questions about their non-work lives. What type of power is she using?

Referent

An HR manager wants to detect a correlation between possession of a certain type of degree and job performance ratings. What type of analysis would help?

Regression analysis

With technology constantly changing and employers attempting to keep talented employees away from their competition, which legal issue may be on the rise in the United States?

Security of intellectual property will receive more attention.

Nikita reviews job applicants and screens their applications into three piles: highly qualified, qualified, and not qualified. She then lets the hiring manager see those who are highly qualified and qualified. This is part of

Selection

What type of training would be most effective in a field where errors can be life threatening or cost prohibitive?

Simulations

Following are examples of which one of the following: What is the population's growth rate and age profile? How is this likely to change? Are generational shifts in attitude likely to affect what you're doing? What are your society's levels of health, education, and social mobility? How are these changing, and what impact does this have? What employment patterns, job market trends, and attitudes toward work can you observe? Are these different for different age groups? How do religious beliefs and lifestyle choices affect the population?

Social

Which of the following is NOT true regarding Social Security?

Social Security is financed only by the employer contributions

The goal of in an organization is to deploy and allocate resources in a way that it provides the company with a competitive advantage.

Strategic management

During which one of the following phases, the strategic intent is translated into specific plans?

Strategy Implementation

The ________ component of the strategic management process consists of structuring the organization, allocating resources, ensuring that the firm has skilled employees in place, and developing reward systems that align employee behavior with the organization's strategic goals.

Strategy Implementation

Talkin & Co. is a large manufacturer of pocketbooks and accessories. It has always lagged behind its closest competitor, SwagBag. It plans to overtake SwagBag by leveraging its strength in women's purses and entering markets in the Midwest that it had traditionally ignored. Talkin & Co. is in the ________ phase.

Strategy formulation

The interviewer has a set of standardized questions (based on job analysis) and an established set of answers against which applicant responses can be rated. This is an example of:

Structured interview

ERISA also requires that a _____________ be provided to qualifying the employees within 90 days to inform employees about retirement plans in plain language the employee can understand. The summary plan description includes eligibility requirements, how benefits are determined, how employees may claim benefits, and when an employee earns __________.

Summary plan description; vesting rights

John is a supervisor with MedPharma Laboratories. He achieves his individual target, but he fails to get along with his manager and his subordinates. In the context of Fiedler's contingency leadership theory model, which of the following leadership styles should John adopt to deal with this situation?

The relationship-oriented leadership style

Mathew is the chairman of Indigo Prints Inc. He motivates his employees to achieve their targets. This has enabled his company to achieve its target as well as to maintain employee satisfaction. In the context of the Leadership Grid, identify the leadership style of Mathew.

The team manager style

A firm manufactures glass used in commercial building projects. Their advantage lies in the variety of their offerings and the technologies they use. However, other firms can take business from them by offering similar products with different technologies. Which of Porter's "Five Forces" does this illustrate?

Threat of substitution

A primary distinction between orientation and onboarding is the:

Time frame

Which of the four branches of emotional intelligence is described as the ability to capitalize on feelings to promote and inform decision making, problem solving, and other cognitive activities?

Using emotion to facilitate thought

How are the concepts of value and the value chain related to strategy?

Value chain analysis identifies areas critical to strategic success.

Which one of the following statement looks forward and creates a mental image of the ideal state that the organization wishes to achieve?

Vision statement

Training evaluation should include all of the following EXCEPT:

Was the training hard enough?

In analyzing salary survey data, which measure could be used to evaluate the number of incumbents and salary?

Weighted average

An employer did not put a hazard sign near a box containing a chemical substance, one of the employees lifts it and gets injured. What kind of safety violation is this?

Willful Violation

Which one of the following tests makes the applicants perform tasks that are actually a part of the work required on the job?

Work or Job sample test

Today's workforce is changing. Which of the following is true at companies dealing with older employees?

Worker performance will decrease.