HSC 460 Midterm Review

Five Dysfunctions of a Team

- Absence of trust - Fear of conflict - Lack of commitment - Avoidance of accountability - Inattention to results

People who take initiative:

- Actively engage - Are confident in their abilities and beliefs - Consistently innovate - Secure support - Maintain focus Hallmarks of initiative

Behaviors of emotional insight:

- Nonverbal expressions match your words - Using words like flexible thank you, aware - Expressing emotions positively - Paying attention to emotions in various settings - Compare your emotional reaction to others in the same situation - Consciously understand how your emotions influence others

How to handle hot buttons:

- Reflect before reacting - Notices who trigger your hot buttons - Work with people in a productive meaningful way - Identify what topics you feel intense passion about - Know yourself well enough to determine if it's about you - Use self-reflection to analyze the situation

Stages of developing a team:

1. Forming 2. Storming 3. Norming 4. Performing

Striving for excellence

Achievement

Social interaction of inflicting damage or other unpleasantness upon another individual, purposely being harmful, overt, or covert

Aggression

Having or showing a confident and forceful personality, stating how you feel

Assertiveness

Being transparent and trustworthy

Authenticity

Behaviors that demonstrate effective emotional insight includes using words like

Aware and flexible

College students can demonstrate citizenship on a campus by:

Being a member of student government, attending class prepared, being a member of a Greek organization, being a resident assistant or advisor (all of the above)

Working with others to accomplish a shared purpose

Building teams

Benefiting to multiple perspectives

Capitalizing on difference

Enhancing the skills and abilities of others

Coaching others

Emotional intelligence is especially important today because

Collaboration is becoming a standard method of achieving goals

People who know many different people and have the social capital to bring them together

Connectors

- Awareness of your abilities, emotions, and perceptions - Prioritizing the inner work of reflection and introspection - Appreciation that self-awareness is a continual and ongoing process

Consciousness of Self

Fulfilling responsibilities to the group

Demonstrating citizenship

Building a network of trusting relationships

Developing relationships

Being emotionally in tune with others

Displaying empathy

Consciously moderating emotions

Emotional self-control

Identifying emotions and their influence on behavior

Emotional self-perception

The ability to understand the emotional makeup of other people is called...

Empathy

Working toward new directions

Facilitating change

Optimism and positivity are the same T/F

False

Being open and adaptive to change

Flexibility

The team comes together and people get to know each other

Forming

Having a balanced sense of self

Health self-esteem

A stimulus that triggers an instinctive reaction, such as butterflies in your stomach of fierce anger

Hot button

Taking action

Initiative

Which capacity is part of consciousness of self?

Initiative

Energizing individuals and groups

Inspiring others

Imagine you are really upset about something and begin telling a friend about it. Which of the following would be a helpful empathetic response?

It sounds like you are pretty ticked off because you were made fun of in front of so many people (reflecting back the persons feelings)

Which of the following is not true?

Leadership requires a title or position

Identifying and resolving conflict

Managing conflict

People who have a great deal of knowledge and information on a particular topic or series of topics

Mavens

The team begins focusing on a common goal with deeper understanding and awareness

Norming

Having a positive outlook

Optimism

The team works effectively together and can tackle new goals or challenges, come to consensus, and create results

Performing

Emotional intelligence can be best described as the ability to

Recognize and manage emotions in ourselves and others

Strength Weakness Opportunities Threats

SWOT analysis

People who are skilled at influencing and persuading others

Salesmen

Emotional intelligence can be gained by

Self-awareness

Which basic capability is the building block for emotional intelligence?

Self-awareness

Emotional Intelligence can be gained by learning to control yourself and think before you act. This is called:

Self-regulation

Emotional intelligence involves ____ and _____.

Self-regulation, self-awareness

Leadership is mostly about...

Serving

- The ability to see someone's point of view and to recognize his or her thoughts and feelings - Ability to listen and absorb information skillfully - Recognizing that other people's views of the situation may be different than yours - Understanding that other people's assumptions may be and should be different from yours

Social perspective

Team members voice different ideas or perspectives, which can cause tension in the group

Storming

Emotional intelligence is very important in determining...

Success

Factors that can influence one's self-efficacy include

Successful past leadership experience, observation of successful leaders, positive moods and emotions

What is emotional intelligence?

The ability to understand, use, and manage our emotions

Which statement best finished this sentence? "Emotional intelligence is..."

To perceive accurately, appraise and express emotions

Which of the following is NOT true?

Today's challenges are easier to "bounce" back from

Behaviors that demonstrate optimism include:

Verbalize a positive outlook, willing to be part of the solution, breathe energy and life into an organization