Human Relations ch13 and 14 FIB and TorF
exercise
. Studies show that ________________ is the number one treatment for stress and tension for most people.
stress
. ____________ refers to two simultaneous events: an external stimulus and the physical and emotional responses to that stimulus, such as anxiety, muscle tension, and surging heart rate.
T
A lose/lose conflict management strategy requires both sides to lose something. It can be applied when there is little time to negotiate or little chance of making progress otherwise.
F
A misunderstanding and a disagreement are the same thing when it comes to conflict resolution.
depression
A mood disorder suffered by almost 20 million Americans is ___________________, which results in feelings of withdrawal, extreme sadness, and hopelessness.
win-win
A person could apply a _________-_________ strategy by focusing on common interests, not differences.
accommodating style
A(n) ________________ _________ is an appropriate conflict management style when resolving the conflict is not worth the potential damage to the relationship.
F
About 50 percent of Americans suffer from diagnosable mental health disorders; it is obvious to observe.
F
After a solution is made and agreed upon, conflict is resolved without danger of it resurfacing.
F
After being at a job for several years, the pace of change is likely to slow down.
T
Agoraphobia is a form of anxiety that is a disorder—the fear of crowds and public places.
assertive
Al wants greater responsibilities at work. At his next meeting with his boss, Al says, "I really want to manage the Jay account. Do you feel I'm ready for that assignment?" Al has used a(n) _____ approach to communicate.
T
An excellent way to build one's assertiveness skills is to focus on the problem rather than the other person's personality traits.
T
Backstabbers present themselves as your friend, but do everything in their power to sabotage your relationship with others—while you are not around.
F
Because many companies have organized workers into teams, the team leader must assume primary responsibility for effectively negotiating a resolution to conflicts.
T
Before COVID, improved tech and less full-time employment created the gig economy which operated the same way independent contractors did a generation or two earlier.
problem solving
Both sides of a conflict look for a solution, negotiate to fix the problem, agree not to assign blame, and engage in dialogue where each attempts to get the other side to understand its concerns, it is a ___ ______________ approach to negotiation
T
Building a civilized workplace means getting rid of bullies who emotionally or physically abuse others.
T
Call your mom or pet a dog to beat stress in 10 minutes or less.
F
Compromising is a key component of the problem-solving behavioral style.
T
Conflict is necessary for effective problem solving and for effective interpersonal relationships.
F
Conflicts of all kinds are destructive and should not be allowed to persist in a work environment.
F
Ergonomics is the study of noise pollution and multitasking in the workplace.
T
Forgetfulness, moodiness, and reduced interest in personal or professional relationships are all signs of too much stress in a person's life.
compulsory arbitration
Government involvement in a management-labor union dispute, the conflict management process is called __________________ __________________.
F
In general, labor strikes are examples of win/lose situations.
F
In general, the fewer alternatives you present, the better a negotiating position you will be in.
T
Laughter is gentle exercise, the book argues, a form of inner jogging.
employee assistant program
Managing stress is a personal responsibility, but many firms offer ______________ ________________ _______________ to help employees overcome anxiety, depression, burnout, and alcohol and drug abuse.
balance
Many surveys say that work/life ________________ is what most workers want from their jobs
transitions
Moves, marriages, divorces, and job changes are all examples of ___________________, experiences of being forced to give up something that could be potentially stressful for an individual.
F
No one is really able to significantly decrease his or her stress level by being kind to others.
conflict
Often _________________________ is perceived as a negative experience in our society when, in reality, it can serve as an opportunity for personal growth.
T
Practicing mindfulness, the book says, is really a form of self-reliance.
T
Psychologists: Rumination (regretfully thinking of past difficult times or events) can be a stressor.
F
Regular meditation has not been scientifically shown to affect the brain in any tangible, long-lasting way.
anxiety
Restless Al has trouble concentrating due to intense feelings of apprehension. He spends so much time planning his work and worrying about what will happen if he makes a mistake that he ends up without time to properly finish tasks. His performance suffers due to a psychological disorder called _________________.
F
Solitude has shown little effect as a good practice for stress reduction.
F
Solitude means a capability to bounce back when you are confronted with stressful situations.
F
Someone with excellent technical skills is certain to become a good supervisor upon promotion.
T
Stress can mobilize our energy for coping with challenges.
F
Surrendering to change requires a great deal of emotional energy, which may cause more stress.
T
Taking 5-7 long breaths a minute (instead of 12-plus short ones) is a demonstrated stress reliever.
T
The Peter Principle says an employee rises to the level of his incompetence.
T
The accommodating style of conflict management seeks to uncover the underlying issues that are the root of the problem and fix them.
know-it-all
The best strategy to deal with a(n) ________________________ is to acknowledge their expertise but be prepared with your facts.
T
The book says taking a nap at work is an effective stress-reducer for employees.
F
The book: There is only one category of stress (maybe two), with a total of eight warning signals.
collective bargaining
The majority of employment contracts are settled through ___ _____, a process that defines the rights and privileges of both sides involved in the conflict.
F
The more crucial the conversation the more likely people are to handle it well.
F
The win/lose strategy means that you give in and let your opponent win in a conflict—even though this means that you lose—in order to keep the peace or in matters relatively unimportant to you.
F
The work area pollutant that most affects people in a workplace is a germ-laden environment.
T
This book, as do those in three others, says mindfulness is a way to overcome stress.
burnout
Tia has been going to school full-time and working part-time. She is fatigued and often late. Her mood is mostly dark, she doesn't join in conversations at work or school, and concentrating is growing more difficult for her with each passing day. Tia is suffering from a condition known as ____________________.
T
Token exercise—a 10-15 minute daily walk—is not enough to significantly impact stress levels.
T
Tom is trying to problem-solve with co-workers. He tries to see the situation as they do and understand their position. Tom is in the perceptions clarification stage of conflict resolution.
T
Too much agreement in an organization can prove harmful.
T
Two demonstrated ways to alleviate negative stress are developing a sleep ritual such as going to bed and getting up at the same time, and avoiding alcohol, caffeine, chocolate, and nicotine near bedtime.
T
Two-thirds of American depression patients can achieve remission if they stick with therapy.
T
Using a moderately aggressive, moderately cooperative style may be appropriate when negotiating or resolving a complex conflict that does not involve unethical behaviors.
F
Using phrases such as "Would you mind if I..." are effective and assertive ways to resolve conflict.
T
Warning signals of stress may indicate greater risk for colds, flu, and infections.
T
When dealing with a bully, the best strategy is to keep your cool and ask the bully to fully explain what he or she is trying to say or do.
safety
When you are in the middle of settling a dispute and the conversation is becoming heated, it is important to create __________________ so that the parties can continue to be open and honest.
F
When you have a crucial conversation, it is prudent to be reserved and listen to the other person. That is more important than using "I" statements.
F
While it is often difficult to eliminate stress-causing factors, it is even harder for a person to learn to manage his or her reactions to the factors to minimize their negative impact.
conflict triggers
Work policies and practices, and organizational changes are sources of ____ _____.
stressor
Working in a windowless cubicle, in a polluted oil field, or in a crowded retail store are all cases of _______________.
twelve-step program
Working the steps and attending meetings are key elements of __________-________ ____________.
assertive
____ behavior is a way of making a point without upsetting others.
solitude
_________________ is often required for the unconscious to process thoughts and events.
mindfulness
_____________________ involves paying attention on purpose in the present moment to quiets the mind and heighten awareness. It has entered the American mainstream recently as "be here now."
