Human Resources Chapter 4
In work flow design, which of the following best describes a position?
a set of related duties fulfilled by many employees
Authority Differentiation
allocation of decision-making authority within team and with the team as a whole
Occupational Information Network (O*NET)
an online job description database developed by the Labor Department
Job enlargement
broadening types of tasks performed in a job
Job extension
combining several relatively simple jobs to form a job with a wider range of tasks
Jobs need to fit in with the _____________ _____________________
company structure
Skill differentiation
degree to which team members have specialized knowledge or functions
OSHA's four-pronged strategy
issue guidelines for specific industries, enforce violations, advise employers, National Advisory Committee on Ergonomics defines research needs
Position Analysis Questionnaire (PAQ)
standardized job analysis questionnaire containing 194 questions
Ergonomics
study of interface between individuals' physiology and characteristics of physical work environment
Industrial engineering
study of jobs to find simplest way to structure work to maximize efficiency
Job description
tasks, duties, and responsibilities associated with a particular job (TDRs)
Telework
the broad term for doing one's work away from a centrally located office
One method to simplify a job's mental demands is to limit the amount of memorization required for the job.
True
Job enrichment
empowering workers by adding more decision-making authority to jobs
Job rotation
enlarging jobs by moving employees among several different jobs
Key sections of PAQ
information output, mental processes, work output, relationships with other people, job context, and other characteristics
Fleishman Job Analysis System
job analysis technique that asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job
Job specification
knowledge, skills, abilities, and other characteristics an individual performing a job must possess (KSAOs)
Temporal stability
length of time over which team members must work together
Within an organization, units and individuals must cooperate to create __________________
outputs
Incumbents
people who currently hold the position in an organization
Work flow design
process of analyzing tasks necessary for production of a product or service
Dictionary of Occupational Titles (DOT)
published by the US Department of Labor
Categories of abilities in Fleishman Job Analysis System
written comprehension, deductive reasoning, manual dexterity, stamina, originality
