Human Resources exam 2

Christopher is frustrated with Heidi for not sharing General Baines's concerns about his performance previously and now brings it up as part of his review. What should Heidi have done differently? Talk to Christopher about General Baines's comments when they occurred—not 9 months later. All of these answers are measures Heidi should have taken to resolve the customer's complaints and support her employee in his role for the company. Reassure General Baines that Christopher was the right person for the on-site liaison role. Be honest with Christopher that the General was unhappy until she explained why he was late getting to the office. Devise an improvement plan with Christopher about his performance when the General's comments were first known.

All of these answers are measures Heidi should have taken to resolve the customer's complaints and support her employee in his role for the company

Teresa is the human resource manager for a chain of auto body shops. Whenever the company needs to fill a new position, Teresa trains the manager for that position in how to interview job candidates by asking objective questions, avoiding biases, and evaluating responses. How else should she equip managers with the resources they need for effective interviewing?

Ensure that supervisors have a quiet space in which to conduct interviews without interruption

What happened in states that adopted laws encouraging drug testing?

Hiring trends for white males were unchanged, but the hiring of black men increased

Which statement about the Civil Rights Act of 1991 is true?

It places certain specific requirements on the choice of selection methods

While conducting medical exams on a job candidate, what measure must be taken to protect the candidate's privacy?

Medical exams must be related to job requirements

Heidi says Christopher should not be so worried about a lower score on his onsite performance since it only counts for 20 percent of his overall evaluation. Is she right? No, because it actually counts for 80 percent of his overall evaluation. Yes, because she is giving him a high score on everything else. No, because he can still lose his job if A-Plus loses the General as a client. Yes, because they are friends and Christopher can't lose his job.Yes, because the General's opinion of Christopher does not matter much.

No, because he can still lose his job if A-Plus loses the General as a client

Yoshi attends a job interview for a sales position at Miner Corp. The interviewer at Miner, Antonia, asks him open-ended questions about his strengths, weaknesses, and ambitions. Antonia asks every question based on the reply that Yoshi gives to the previous questions. This is an example of a(n) __________ interview.

Nondirective

When doing background checks, the Equal Employment Opportunity Commission

Requires all employers to conduct the same type of background check for all and apply the same standards for acting on the information.

Assume Christopher wants a 360-degree performance appraisal. Which of the following individuals should he not be asking for feedback? Heidi, his manager Jack, who is on the same team as Christopher Rhonda, his HR representative Morgan, who works for Christopher General Baines, his client

Rhonda, his HR representative

Which statement about using application forms in a personnel selection process is true?

They enable organizations to narrow the pool of candidates to a number they can afford to test and interview

The student who believed Professor Young would be more lenient in grading next semester if she were given a high evaluation was using horns error. leniency errors. frames-of-reference errors. central tendency. appraisal politics.

appraisal politics

Pilar was trying to solve the problem by recommending a solution. She should have asked Miguel to resolve the problem. reduced Miguel's pay. taken away the client. told Miguel the client was difficult. demoted Miguel.

asked Miguel to resolve the problem

What should Pilar have done before meeting with Miguel to provide him with feedback about his performance? asked him to do a self-assessment written him a memo awarded his accomplishments reviewed his comments reviewed his comments on Facebook

asked him to do a self-assessment

A company's HR department is overwhelmed with a constant flood of résumés submitted through its website and in response to the ads it places for job vacancies. Derrick, the department's manager, is concerned that the company will overlook excellent candidates because employees don't have time to carefully evaluate or remember all the applicants. How might an applicant-tracking system help the department?

by matching data in résumés against the company's selection criteria and storing records for future searches

Which of the following would be an example of a contrast error? comparing one professor's performance to another professor's using their negative ratings of her exams to influence other ratings rating all professors either very high or very low using their ratings to achieve personal goals giving a higher rating to an individual who is similar to you

comparing one professor's performance to another professor's

Which process for making a selection decision involves a very high score on one type of assessment making up for a low score on another?

compensatory model

Where should this feedback session be taking place? conference room Pilar's office Miguel's office client's office HR director's office

conference room

Students who evaluated all their professors by using very high, very low, or right in the middle ratings were making what kind of rating error? halo error constant error horns error appraisal politics distributional error

distributional error

According to the CHRO at Merck, __________ is when you are invited to the party and __________ is when someone asks you to dance.

diversity; inclusion

Which step of the performance management process are Heidi and Christopher at in the beginning of the video? define performance provide support and ongoing performance discussions evaluate performance provide consequences develop employee goals, behavior, and actions to achieve outcomes

evaluate performance

Inclusion is about making sure no one feels __________ in any way.

excluded

Students who used the difficulty of exams as a basis for rating all other aspects of Professor Young's performance were probably influenced by strictness leniency halo error horns error appraisal politics

horns error

Using reliability as a measure of success of a selection method

indicates whether something is measured consistently

Which method of training for medical waste procedures has been used in the past?

instructor-led classroom

hich of the following is not a factor in Juanita's decision regarding the method of training to offer?

lack of interest in training topic

Juanita is the training director for a large hospital that saw its nurses become unionized several years ago after a contentious battle. Consequently, she is somewhat hesitant to introduce new programs and must carefully consider the expectations placed upon this group. Recently, the hospital has experienced some mistakes in the proper handling of medical waste. Management has decided to increase the training required of all medical personnel from annual sessions delivered in a classroom setting to semiannual training sessions in order to reduce these critical mistakes. Training for the nursing staff has been a challenge for Juanita in the past because many nurses continually rescheduled their annual training sessions. In addition, Juanita discovered that some managers signed off on their nurses' training sessions—even though the training had not occurred—in an effort to comply with the hospital's recordkeeping requirements. Juanita is hearing grumbling about the need for additional training and wants to make the process both successful and painless What is the most important concern for Juanita?

meeting the hospital's goal of reducing medical waste errors

Which of the following would be the best training method for offering the new semiannual training?

online learning training

The process by which workplace managers confirm that employees' outputs and activities support the organization's goals is called _____.

performance management

From an inclusion standpoint, it is ultimately all about __________ within the organization.

self awareness

How should Pilar have ended the meeting? having the client contact Miguel directlythreatening Miguel with termination setting a goal and a date to follow up with Miguel about the budget by giving Miguel a raise emphasizing possible consequences for the budget not being met

setting a goal and a date to follow up with Miguel about the budget

Pilar told Miguel the feedback she had received from the client, the justification, and her suggestion for moving forward. By doing this, she was taking what approach in the feedback session? tell-and-sell problem-solving tell-and-listen collaborative subjective

tell-and-sell

Ultimately, inclusion is a cultural issue that starts at the __________ of an organization.

top

Everyone in some way has some level of __________ bias that may negatively impact the culture of the organization.

unconscious