IBA Chapter 8
In process consultation, ________ observe and analyze an organization to find ways to improve interpersonal processes. A) outside consultants B) top-level managers C) ordinary employees D) company efficiency specialists
A
Change can't be eliminated, so managers must learn to ________ successfully. A) avoid it B) ignore it C) work around it D) manage it
D
Falling interest rates are an example of what kind of external force that causes a company to need to make an organizational change? A) marketplace competition forces B) government laws and regulations C) labor market forces D) economic forces
D
Which of the following is NOT a common reason that people resist change? A) habit B) uncertainty C) concern over personal loss D) overconfidence
D
Which of the following is an example of a structural organizational change? A) changing employee attitudes B) changing work practices C) purchasing new work equipment D) changing managerial span of control
D
The primary goal of the OD method called teambuilding is to ________. A) increase efficiency B) increase trust and openness C) identify troublemakers D) play games such as volleyball to build morale
B
Uncertainty causes people to resist change because it ________. A) replaces the unknown with the known B) replaces the known with the unknown C) increases performance expectations of an employee D) decreases performance expectations of people
B
Which of the following is an example of a technology change within an organization? A) forming teams to complete tasks B) workers using new software C) workers wanting to telecommute D) workers wanting flexible hours
B
Organization development can be viewed as an attempt to change an organization's ________. A) structure B) financial goals C) culture D) status
C
Which of the following is NOT a common method of organization development (OD)? A) teambuilding B) process consultation C) positive feedback D) survey feedback
C
Which of the following is an organizational "people change"? A) work methods that people use B) authority relationships between people C) attitudes that people have D) job redesign
C
An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today
T
An employee who feels pressure to keep pace with work quotas is experiencing task demand stress
T
An example of a change in structure is an organization becoming more decentralized
T
New online advertising technology is an external force that creates a need for organizational change when it causes a company to change its advertising strategy
T
Organizational change can be any alteration in an organization's people, structure, or technology
T
Role conflict is created when an employee does not feel confident that he or she can achieve his or her goals
T
Allowing employees to participate in the change process is NOT a common way to deal with resistance to organizational change
F
An employee who feels unsettled because he is not sure what his responsibilities are is experiencing role overload stress
F
Labor markets are an internal force that creates a need for organizational change
F