IMM 16

The cost of failure to control quality includes which of the following? A) warranty charges B) returned materials C) scrap, rework and spoilage D) all of the above E) none of the above

D) all of the above

The voice of the customer is: A) the response heard from market promotions. B) the communication method used for network marketing. C) a measure of capability of a process. D) an expression for customer wants.

D) an expression for customer wants.

A House of Quality is used to: A) calculate capability of a process to meet customer specifications. B) translate customer needs into design specifications. C) organize a company into departments focusing on quality. D) calculate specifications for desired cost reductions. E) structure the engineering team.

B) translate customer needs into design specifications.

Which of the following statements is true if a process has a Cpk of between 1 and 1.33? A) The process is marginal. B) The process is not capable. C) The process is capable. D) None of the above is true.

A) The process is marginal.

Which of the following is included in the cost of preventing poor quality? A) operator training B) warranty charges C) final inspection D) All of the above are included in the costs of preventing poor quality. E) None of the above is included in the costs of preventing poor quality.

A) operator training

QFD is an acronym for: A) Quality Forms Development. B) Quality Function Deployment. C) Quality For Design. D) Quality through Frequent Delivery.

B) Quality Function Deployment.

Which of the following is NOT a basic concept of total quality management? A) performance measures B) competitive supplier bidding C) continuous process improvement D) customer focus E) involvement of the total workforce

B) competitive supplier bidding

A process has been sampled and it is found to have a Cpk on the upper side of 2.4 and a Cpk on the lower side of 1.4. The Cp for this process would be: A) 2 B) 4.8 C) 3.8 D) 1.9 E) The value of the process mean is needed to solve this problem.

D) 1.9

The permissible limits of deviation from the desired amount is called which of the following? A) spread B) tolerance C) process capability D) control limits

B) tolerance

Which of the following statements is true regarding performance measures? I. They are NOT necessary for performance improvement. II. They should be appropriate and useful. III. They should be simple and easy for users to understand. A) I and III only B) I and II only C) II and III only D) I, II and III

C) II and III only

Which of the following can be used to describe the spread of the pattern of variability? A) average B) upper control limit C) arithmetic mean D) range E) none of the above

D) range

Six Sigma is a strategy designed to: A) calculate productivity. B) measure the capability of the quality function. C) increase the total output of processes. D) reduce defects. E) none of the above

D) reduce defects.

The specification for the cut length of a board is 12 inches ± .5 inches. A sample of boards showed an average length of 11.8 inches and a standard deviation of .1 inches. The Cpk for this process is: A) 1 B) .42 C) 3 D) 7 E) 2.33

1

Which of the following quality processes is part of QFD? A) House of quality B) ISO:9000:2015 C) Lean D) Statistical Process Control E) Quality for delivery

A) House of quality

Which of the following statements regarding TQM is true? I. TQM is organization-wide and everyone's responsibility. II. Customer focus is NOT a requirement of TQM. III. Only junior management is involved in TQM. A) I only is true. B) II only is true. C) III only is true. D) I and II only are true. E) I, II, and III are true.

A) I only is true

Which of the following statements are true regarding control charts? I. Specification limits are the same as control limits. II. If there is no assignable cause of variation, the process is in control. III. A shift in the average will show up on the X portion of the X and R chart. A) II and III only are true. B) I and II only are true. C) I and III only are true. D) I, II, and III are true. E) None of the above is true.

A) II and III only are true.

An international standard to assist organizations in contributing to sustainable development through an understanding of social responsibility is: A) ISO 26000:2010. B) ISO 9001:2015. C) ISO 9000:2015. D) ISO 14001:2015.

A) ISO 26000:2010.

Which of the common quality decision making techniques compares products to the A) Quality Function Deployment B) Fishbone diagrams C) Statistical Process Control D) Product sampling inspection E) Six Sigma

A) Quality Function Deployment

The costs of controlling quality include which of the following? A) prevention and appraisal costs B) appraisal and process control costs C) prevention and process control costs D) any of the above E) none of the above

A) prevention and appraisal costs

The specification for the cut length of a board is 12 inches ± .5 inches. A sample of boards showed an average length of 11.8 inches and a standard deviation of .1 inches. The Cp for this process is: A) 1 B) 1.67 C) 2.33 D) 2 E) 5

B) 1.67

Which of the following statements is true if the standard deviation of a process is .02 and the average is 1? A) The upper control limit is 1.02. B) About 68.3% of the output will be within 1± .02. C) The specification limits are ± .02. D) All of the above are true. E) None of the above is true.

B) About 68.3% of the output will be within 1± .02.

Which of the following statements is true concerning ISO 9000 standards? I. They are intended to prevent nonconformities during all stages of inspection. II. There is only one ISO 9000 standard and it only applies to manufacturing. III. They describe the fundamental concepts of a quality management system. A) I and II only are true. B) III only is true. C) I only is true. D) II only is true. E) I, II and III are true.

B) III only is true.

Which of the following statements is true concerning benchmarking? A) It seeks improvement by analyzing the internal process. B) It studies the "best in class" organizations. C) It studies only organizations in the same industry. D) It is a process for determining performance measures for the shop floor.

B) It studies the "best in class" organizations.

Which of the following statements is true if a process has a capability index (Cp) of 0.83? A) The process is capable. B) The process is not capable. C) Cannot tell whether the process is capable or not from the information. D) The product specifications are adequate.

B) The process is not capable.

ISO 9000:2015 is designed as: A) a complete set of documentation to run any business. B) a process approach to management. C) a set of technical standards to establish inspection limits. D) a 12-step process. E) a method of sampling to prevent defects in any process.

B) a process approach to management.

Giving people the authority to make decisions and take action in their work areas is called which of the following? A) organizational skills B) empowerment C) teamwork D) any of the above E) none of the above

B) empowerment

The purpose of process control is to: A) help designers develop the steps to automate a process. B) show when there is a high probability of an assignable cause for defect. C) make sure the process does not stop. D) self-correct the process. E) all of the above

B) show when there is a high probability of an assignable cause for defect.

The top Six Sigma project managers are known as: A) Best-In-Class. B) Biero. C) Black Belts. D) White Hats. E) World Class.

C) Black Belts.

Which of the following statements is true? I. The capability of a process is related to the product specification limits. II. Quality does NOT depend on the process used. III. Defects can only be produced by a shift in the mean. A) I and II only are true. B) I and III only are true. C) I only is true. D) All of the above are true. E) None of the above is true.

C) I only is true.

Under which of the following conditions is acceptance sampling appropriate? A) Sampling is a natural part of the process. B) The sample can be taken from the top of the batch. C) Testing of the product is destructive. D) The batch to be sampled is small. E) Time is available for 100% inspection.

C) Testing of the product is destructive.

Which of the following statements is true regarding sample inspection? A) The sample should be taken from the last parts produced because there is less chance of error. B) Acceptance sampling requires 100% inspection. C) There is no risk to either the consumer or producer. D) One reason to sample inspect is because of human error.

D) One reason to sample inspect is because of human error.

Which of the following statements is correct regarding acceptance sampling? 20) A) Lots are accepted when the consumer's risk equals the producer's risk. B) The consumer's risk is that a lot with less than the acceptable number of defects will be accepted C) The producer's risk is that a batch with more than the acceptable number of defects will be rejected. D) The cost of the sampling plan must be balanced against the consumer's risk and the producer's risk. E) Sample inspection is 100% accurate.

D) The cost of the sampling plan must be balanced against the consumer's risk and the producer's risk.

Random variation in a process can be caused by which of the following? A) materials B) people C) machinery D) all of the above E) none of the above

D) all of the above

Six Sigma: A) is only applicable if a process is repetitive. B) is an award sponsored by the Malcolm Baldridge Foundation. C) is an offshoot of the 5-S program. D) is about more than measurement of parts production.

D) is about more than measurement of parts production.

Which of the following statements is true? A) The basic quality level of a product is specified by senior management. B) Manufacturing is responsible for meeting at least the minimum specifications of the product. C) The product designer builds the quality level into the product by design and specification. D) All of the above are true. E) A and B are true.

E) A and B are true.

Which of the following statements is true regarding process variation? I. All variation is due to chance. II. Random variation is inherent in the process. III. Assignable variation is due to a specific cause. A) I only is true. B) I and III are true. C) I and II are true. D) II only is true. E) II and III are true.

E) II and III are true.