Info Systems Midterm Study Guide

_________ industries experience the greatest threat from substitutes.

Information-based

_____________ accept(s) data and instructions and convert(s) them to a form that the computer can understand.

Input technologies

________ is an advantage of cloud-based ERP systems.

Scalability

________ store(S) data and program instructions for future use.

Secondary storage

_________ occurs when shoppers visit a brick-and-mortar store but then purchase online.

Showrooming

Which sport is NOT available on FanDuel and DraftKings per the Chapter 1 Opening Case?

Tennis

_________ are/is electronic billboards that promote a product or a vendor.

banners

Packing, assembly, or manufacturing are ________ activities.

internal

The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.

maximize; minimizing

________ uses rows and columns to manipulate primarily numerical data.

A spreadsheet

____________ software is a set of computer instructions that provides specific functionality to a user.

Application

_________ is larger by volume; _________ is more complex.

B2B; B2C

_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs.

BPI

Many organizations find _________ too difficult, too radical, too lengthy, and too comprehensive.

BPR

The ________ is the highest-ranking IS manager and is responsible for all strategic planning in the organization.

CIO

The top technology job is _________.

CIO

________ are those data that visitors and customers produce when they visit a website and click on hyperlinks.

Clickstream data

MIT Technology Review refers to 18-22-year-olds as Homo ________

Conexus

________ is a disadvantage of cloud-based ERP systems.

Control

Question text ________ is the marketing of additional related products to customers based on a previous purchase.

Cross-selling

________ is the loss of a certain percentage of customers over time.

Customer churn

n text ________ is an extended ERP module.

Customer relationship management

_________ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or the trademark that belongs to someone else.

Cyber-squatting

________ is an approach to managing information across an entire organization.

Data governance

Which of the following has the strategy "I am better because I am different"?

Differentiation

estion text ________ systems are an evolution for FAIS.

ERP

Which of the following is NOT a challenge associated with food delivery services?

Funding

_____________ refers to the physical equipment used for the input, processing, output, and storage activities of a computer system.

Hardware

The ________ manages all systems throughout the organization and the day-to-day operations of the entire IS organization.

IS Director

_________ is an example of effectiveness.

Increasing customer satisfaction

________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.

Information

_________ are materials, services, and information that flow through and are transformed as a result of process activities.

Inputs

________ delivers items from chains such as Safeway, Whole Foods, and Costco.

Instacart

Which of the following is NOT a trend in hardware?

More expensive

The ________ is the "director" of your computer system's operations; it is ________ software.

OS; systems

___________ software is available at no cost to both developers and users; it ____________ distributed with license terms.

Open source; is

Question text The best-known framework for analyzing competitiveness is ________'s competitive forces model.

Porter

The majority of deliveries made by ________ are hot meals.

Postmates

________ temporarily store(S) data and program instructions during processing.

Primary storage

________ software is purchased software that has restrictions on its use, copying, and modification.

Proprietary

_________ are people and equipment that perform process activities.

Resources

________ is a customer-facing CRM application.

SFA

________ is a cloud-based ERP system.

SaaS

________ is an extended ERP module.

Supply chain management

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

TPS

________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection.

Upselling

_________ organizations are only online.

Virtual

________ is an online grocery business that is considered the largest dotcom failure in history.

Webvan

Fantasy sports websites ________ exempt from the 2006 Unlawful Internet Gambling Enforcement Act because they are considered games of ________.

are; skill

Each characteristic or quality of a particular entity is called a(n) ________.

attribute

You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation.

best-of-breed

Which of the following is an accurate representation of the data hierarchy from smallest to largest?

bit, byte, field, record, file, database

You own a restaurant in New York City. This is an example of a _________ organization.

brick-and-mortar

The _________ is a model in which organizations attempt to procure needed products or services from other organizations electronically.

buy-side marketplace

_________ are the main threat to privacy on the internet.

cookies

The correct order of the BPI phases is ___________.

define, measure, analyze, improve, and control

Distribution is a(N) ________ activity.

downstream

A(n) ________ report displays a greater level of detail.

drill-down

The ________ key creates links between two tables.

foreign

Operational CRM systems support __________-office business processes.

front

A(n) ________ of an entity refers to each row in a relational table, which is a specific, unique representation of the entity.

instance

The internet makes customers _________ powerful; this is a _________ pressure.

more; market

The ________ key is an identifier field that uniquely identifies a record.

primary

Database systems minimize ________.

redundancy

A major method of procuring goods and services in the buy-side model is the _________ auction.

reverse

Each relational database table contains records (listed in _______) and attributes (listed in ______) .

rows; columns

In the ________, organizations sell their products or services to other organizations electronically from their own private e-marketplace website or from a third-party website.

sell-side marketplace

Sourcing and procurement from external suppliers are ________ activities.

upstream

A data ________ is a repository of historical data that are organized by subject to support decision makers in the organization.

warehouse

The procurement process originates in the ________ department and ends in the ________ department.

warehouse; accounting