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12.10.8 Update Firmware You are the IT administrator for a small corporate network. Some of your workstations are having issues, and you need to correct them with a firmware update.

Check the current BIOS version as follows: Select Start. Select Power. Select Restart. As the computer restarts, press F2 to enter the BIOS. On the System Information page, make sure the BIOS version is 1610. Click Exit to continue to boot the computer. Update the BIOS firmware as follows: On the taskbar, open File Explorer. Maximize the window for easier viewing. In the left pane, expand This PC. Select System (C):. Double-click biosupdater.exe. Click Next to update the BIOS version. After the BIOS is successfully updated, click Close.

Repair Programs You are having problems with the Security Evaluator program on your computer. In this lab, your task is repair the Security Evaluator program in Apps & features.

Select Start. Select Settings. Select Apps. Maximize the window for easier viewing. Under Apps & features, select Security Evaluator. Select Modify. Click Next. Click Finish.

8.1.7 Choose a Printer You are the IT administrator for a small corporate network. You're choosing a printer for the workstation in Office 2. You want to print highly detailed color images from a digital camera.

Above the computer, select Back to switch to the back view of the computer. On the Shelf, expand Printers. Read the description for each printer. Identify the printer that best meets the scenario requirements. Drag the HP Photosmart Plus printer to the Workspace. Above the printer, select Back to switch to the back view of the printer and examine the connection port. On the Shelf, expand Cables. Read the description for each cable. Select the USB Cable (A/B). Under Selected Component, drag the USB Type B Connector to the port on the back of the printer. Under Selected Component, drag the USB Type A Connector to the port on the back of the computer. On the Shelf, select Power Adapter for HP. Under Selected Component, drag the Power Adapter DC connector to the port on the back of the printer. Under Selected Component, drag the Power Adapter AC connector to an AC power port on the surge protector.

6.2.6 Select and Install a Network Adapter You are the IT administrator for a small corporate network. To accommodate specific network communication needs for an upcoming project, you need to upgrade the network connection's speed for the workstation in the Support Office.

Above the computer, select Motherboard to switch to the motherboard view of the computer. On the Shelf, expand Network Adapters. Drag the 1000BaseTX network adapter to a free PCIe slot on the computer. PCIe Slot Connect the computer to the network as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, expand Cables. Select Cat6a Cable. In the Selected Component window, drag a connector to the NIC port on the 1000BaseTX network adapter. In the Selected Component window, drag the other connector to the Ethernet port on the wall outlet. Confirm that the computer is connected to the local network and the internet as follows: Above the computer, select Front to switch to the front view of the computer. Click the power button on the computer case to turn the computer on. After the operating system loads, right-click the Network icon and select Open Network & Internet settings. The Status window shows an active connection to the network and the internet.

3.8.7 Install Triple Channel Memory You work at a computer repair store. You are building a new computer for a customer. The computer has an Intel i7-960 processor.

Above the computer, select Motherboard to switch to the motherboard view. Select the motherboard to identify the memory supported by the motherboard. Under Selected Component, select Details. Select the Specifications tab. Read the documentation to identify supported memory and installation procedures. The motherboard supports modules up to 1600 MHz for one module per channel. Installing faster modules would not make the memory operate above 1600 MHz. Close the documentation. Install memory as follows: On the Shelf, expand Memory Modules. Read the description of the available memory on the Shelf. Drag a DDR3 2 GB, DDR3 1600 memory module to the memory slot on the motherboard. Based on the motherboard documentation, when using 1600 MHz modules, you should only install three modules, and you should use slots DIMM_A1, DIMM_B1, and DIMM_C1 (the three blue slots). Repeat step 7c to install additional memory modules. Verify that the memory runs in triple channel mode as follows: Above the computer, select Front to switch to the front view of the computer. Click the power button on the computer. Press F2 to enter the BIOS as the BIOS loads. Under System Information, verify that all memory is recognized, that it runs at the correct speed, and that it is operating in triple channel mode.

3.8.3 Select Memory by Sight You work at a computer repair store. You're building a computer using spare parts.

Above the computer, select Motherboard to switch to the motherboard view. Zoom in to examine the memory slots for the motherboard. Identify the location of the notches in the memory slot. On the Shelf, expand Memory Modules. Drag the DDR4 RAM from the Shelf and to a memory slot on the motherboard.

13.6.6 Configure Windows Defender You recognize that the threat of malware is increasing, even for your home computer. You want to use Windows Defender to protect your home computer from malware.

Add a file exclusion as follows: In the search field, enter Windows Defender. Under Best match, select Windows Defender. Maximize the window for easier viewing. Select Virus & threat protection. Select Virus & threat protection settings. Under Exclusions, select Add or remove exclusions. Select the + (plus sign) next to Add an exclusion. From the drop-down lists, select File. Under This PC, expand Data (D:). Select Graphics. Select cat.jpg. Select Open. Add a process exclusion as follows: Select the + (plus sign) next to Add an exclusion. From the drop-down lists, select Process. In the Enter process name field, enter welcome.scr. Select Add. Update protection definitions as follows: In the left menu, select the shield icon. Select Protection updates. Select Check for updates. Perform a quick scan as follows: In the left menu, select the shield icon. Under Scan History, select Quick Scan to run a quick scan now.

4.1.3 Connect a KVM Switch You are the IT administrator for a small corporate network. The Support Office needs a second computer with Windows 10 installed for testing purposes. Rather than using two sets of input and output devices for each computer, you've purchased a KVM switch to share a single monitor, keyboard, and mouse. The second Windows 10 computer has already been placed in the Support Office (the right-most computer in the Workspace).

Add the KVM switch to the Workspace as follows: On the Shelf, expand KVMs. Drag the KVM switch to the Workspace. Connect the monitor, mouse, and keyboard to the KVM switch as follows: Above the monitor, select Back to switch to the back view of the monitor. On the Shelf, expand Cables. Select the HDMI cable. Drag an HDMI connector to the HDMI output connection area on the KVM switch. Drag the other HDMI connector to the HDMI port on the monitor. Select the keyboard and drag the keyboard USB connector from the computer to a USB port on the KVM switch. Select the mouse and drag the mouse USB connector from the computer to a USB port on the KVM switch. Above the monitor, select Front to switch to the front view of the monitor. On the monitor, click the power button to turn it on. Connect the power adapter to the KVM switch and plug it in as follows: Above the KVM switch, select Back to switch to the back view of the KVM switch. On the Shelf, expand Cables. Select Power Adapter. Under Selected Component, drag the DC Power Connector to the KVM switch. Under Selected Component, drag the AC Power Adapter to an open plug on the power strip. Make sure the KVM power light illuminates. Connect the left computer to the KVM switch as follows: On the Shelf, select the KVM Cable. Under Selected Component, drag the left HDMI KVM Connector to INPUT1 on the KVM. Under Selected Component, drag the USB Type-B Connector to PC1 on the KVM. Under Selected Component, drag the 3.5mm TRS Connector to the microphone jack next to PC1 on the KVM. Under Selected Component, drag the 3.5mm TRS Connector to the microphone connection area on the left computer. Under Selected Component, drag the USB Type-A Connector to an open USB connection area on the left computer. Under Selected Component, drag the HDMI KVM Connector to the HDMI connection area on the left computer. Above the computer, select Front to switch to the front view of the computer. Click the power button on the front of the left Windows 10 computer. Connect the right computer to the KVM switch as follows: Above the right computer, select Back to switch to the back view of the computer. On the Shelf, select the KVM Cable. Under Selected Component, drag the left HDMI KVM Connector to INPUT2 on the KVM. Under Selected Component, drag the USB Type-B Connector to PC2 on the KVM. Under Selected Component, drag the 3.5mm TRS Connector to the microphone jack next to PC2 on the KVM. Under Selected Component, drag the 3.5mm TRS Connector to the microphone connection area on the right computer. Under Selected Component, drag the USB Type-A Connector to an open USB connection area on the right computer. Under Selected Component, drag the HDMI KVM Connector to the HDMI connection area on the right computer. Above the computer, select Front to switch to the front view of the computer. Click the power button on the front of the right Windows 10 computer. Select OK. Verify that both computers are connected to the KVM switch and functioning properly as follows: Above the KVM switch, select Front to switch to the front view of the KVM switch. On the KVM switch, click SELECT. Verify the monitor toggles between the two computer desktops.

6.8.3 Configure a Cable Internet Connection You work at a computer repair store and are on-site at a customer's office. They have signed up for cable internet access. The cable company has installed the line into their office.

Add the cable modem to the Workspace as follows: On the Shelf, expand Routers. Drag the cable modem from the Shelf to the Workspace. Connect the modem to the WAN connection as follows: Above the cable modem, select Back to switch to the back view of the cable modem. On the Shelf, expand Cables. Select the Coaxial Cable. In the Selected Component window, drag a connector to the port on the cable modem. In the Selected Component window, drag the other connector to the port on the wall plate. Connect the computer to the cable modem as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, select the Cat6a Cable. In the Selected Component window, drag a connector to the cable modem's RJ45 port. In the Selected Component window, drag the other connector to the network port on the computer. Plug in the cable modem as follows: Select the power adapter on the Shelf. In the Selected Component window, drag the DC power connector to the port on the cable modem. In the Selected Component window, drag the AC adapter connector to the power outlet.

3.11.4 Install Expansion Cards You work in a computer repair shop. You're building two computers using spare parts. You need to recognize each expansion card by sight and install the component in the correct slots on each motherboard.

Answer the following questions using the zoom feature in the Workspace area: What expansion card slots does each motherboard have? On Computer 1, how does the bottom slot differ from the other white slots? Install a video card as follows: On the Shelf, expand Video Cards. Select a video card. Select Details to evaluate each component. Identify the possible video cards that will fit into the motherboard. Repeat steps 2b-2d for each video card. From the Shelf, drag the correct video card to the correct slot on the motherboard for Computer 1. From the Shelf, drag the correct video card to the correct slot on the motherboard for Computer 2. Install a network adapters as follows: On the Shelf, expand Network Adapters. Select a network adapter. Select Details to evaluate each component. Identify the possible network adapters that will fit into the motherboard. Repeat steps 2b-2d for each network adapter. From the Shelf, drag the correct network adapter to the correct slot on the motherboard for Computer 1. From the Shelf, drag the correct network adapter to the correct slot on the motherboard for Computer 2.

11.5.6 Manage the Linux File System The Sales team uses the /sales directory to store documents related to sales, contacts, and orders. Currently, permissions on the directory only allow the user and group owners to view the contents of the directory. Users who are not part of the group owner are unable to list the contents of the directory. As part of a new company policy to increase teamwork, you want to allow all users to be able to see the /sales directory and list its contents. You also want to let all users open any document inside that directory, but you don't want them to make changes to documents.

At the command prompt, type chmod o+rx /sales and press Enter to enable the other group to browse the /sales directory. The read and execute permissions are necessary to see the directory and list its contents. Type chmod o+r /sales/* and press Enter to allow the other group to read all documents in the /sales directory.

11.5.7 Manage Linux File Ownership Brenda Cassini (bcassini) is taking over payroll documentation for Will Adams (wadams).

At the prompt, type chown bcassini /hr/payroll and press Enter to give bcassini ownership of the /hr/payroll file. Type ls -l /hr and press Enter to verify the change in ownership.

13.7.6 Manage Linux Passwords You use a special user account called administrator to log on to your computer; however, you think someone has learned your password. You are logged on as Administrator. In this lab, your task is to change your password to r8ting4str. The current administrator account uses 7hevn9jan as the password.

At the prompt, type passwd and press Enter. When prompted, enter 7hevn9jan as the current password and press Enter. At the New password prompt, enter r8ting4str and press Enter. Retype r8ting4str as the new password and press Enter.

12.4.7 Create OUs You are the IT administrator for a small corporate network. You have just installed Active Directory on a new Hyper-V guest server named CorpDC. You need to create an Active Directory organizational structure. The Active Directory structure will be based on the company's departmental structure.

Beneath the domain, create the OUs listed below. While creating each OU, make the changes required to prevent accidental deletion. Accounting Admins Marketing Research-Dev Sales Servers Support Workstations Within the Sales OU, create the following OUs: SalesManagers TempSales Complete this lab as follows: In Hyper-V Manager, select CORPSERVER. Under Virtual Machines, right-click CorpDC and select Connect. In Server Manager, select Tools > Active Directory Users and Computers. In the left pane, right-click CorpNet.com. Select New > Organizational Unit. In the Name field, enter the OU name. Make sure Protect container from accidental deletion is selected. Click OK. Repeat steps 4-8 to create additional OUs. Create OUs in the Sales container as follows: In the left pane, right-click Sales. Select New > Organizational Unit. In the Name field, enter the OU name. Make sure Protect container from accidental deletion is selected. Click OK. Repeat step 10 to create additional OUs.

7.1.9 Secure Home Wireless Network You are working on a small office/home office (SOHO) network. You recently created a wireless network to allow the owner's laptop and mobile devices to make a connection to the wired network and the internet. However, without additional configuration, the wireless access point will allow connections from any laptop or mobile device. You need to secure the wireless network from unauthorized access.

Change the settings on the wireless access point as follows: From the taskbar, open Chrome. In the URL field, type 192.168.0.254 and press Enter. In the Username field, enter admin. In the Password field, enter password. Make sure Remember my credentials is not selected. Click OK. Maximize the window for easier viewing. In the left menu, select Wireless. Select Basic. In the Wireless Name (SSID) field, enter PoliceVan. Click Apply. In the Username field, enter admin. In the Password field, enter password. Click OK. In the left menu under Wireless, select Security. From the Security Mode drop-down list, select WPA2-PSK. In the Pass Phrase field, enter 4WatchingU as the pass phrase. Select Apply. Change the wireless access point's administrator authentication credentials from their defaults as follows: On the left, select Administrator. Select Management. In the Account field, enter @dm1n as the new username. In the Password field, enter StayOut! (O is the capital letter O). Click Apply. Close Chrome. Configure the Home-Laptop to connect to the wireless network and save the wireless profile as follows: From the top navigation tabs, select Computer Desk. On the monitor of Home-Laptop, select Click to view Windows 10. In the notification area, select the Network icon. Select PoliceVan. Make sure Connect automatically is selected. Select Connect. In the Security Key field, enter 4WatchingU. Click Next. Select Yes to make your PC discoverable on the network.

Select and Install a Printer You are the IT administrator for a small corporate network. You have been asked to install and configure a printer for the CEO in the Executive Office. The printer should use a USB connection and allow the CEO to print color reports.

Choose a printer as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, expand Printers. Read the description for each of the available printer types. Identify the printer that best meets the scenario requirements. Drag the HP Photosmart Plus printer to the Workspace. Connect the printer as follows: Above the printer, select Back to switch to the back view of the printer and examine the connection port. On the Shelf, expand Cables. Read the description for each cable. Select the USB cable (A/B). Under Selected Component, drag the USB Type B Connector to the port on the back of the printer. Under Selected Component, drag the USB Type A Connector to the port on the back of the computer. On the Shelf, select the Power Adapter for HP. Under Selected Component, drag the Power Adapter, DC to the connector on the printer. Under Selected Component, drag the Power Adapter, AC to an AC power port on the surge protector. Verify the installation and set the printer as the default printer: On the monitor, select Click to view Windows 10. Select Start. Select Settings. Select Devices. From the left menu, select Printers & scanners. You should see the newly installed printer. Select HP Photosmart Plus. Select Set as default.

12.15.4 Configure the Boot Order You are the IT administrator for a small corporate network. You have just changed the SATA hard disk in the workstation in the Executive Office. Now you need to edit the boot order to make it consistent with office standards.

Click the Power button on the computer. As the BIOS loads, press the Delete key. In the left pane, select Boot Sequence. On the right-hand side, select the device to modify the boot device order. Move the device up or down using the arrows to the right of the device list. Repeat steps 4-5 to modify additional device priorities as required. To the left, unmark Diskette Drive to disable the device. Select Apply. Select Exit.

12.12.5 Boot into the Windows Recovery Environment You are the IT administrator for a small corporate network. You're working on a computer for an employee. She says that when she turns the computer on it comes up with a funny screen that she doesn't recognize.

Click the power button on the computer to turn it on. Select Advanced options. Select Troubleshoot. Select Advanced options. Select Startup Repair. Allow the computer to boot into Windows.

4.2.3 Install USB Devices You work at a computer repair store. You are in the process of connecting several devices to a computer.

Connect the USB hub to the computer as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, expand Hubs. Drag the External USB hub to the Workspace. Above the USB hub, select Back to switch to the back view of the USB hub. On the Shelf, expand Cables. Select USB Cable (A/5-pin mini). Under Selected Component, drag the USB Mini-B Vertical Connector to the USB port on the back of the USB hub. Under Selected Component, drag the USB Type A Connector to an open USB port on the back of the computer. Above the USB hub, select Front to switch to the front view of the USB hub. Connect the USB hub to the computer as follows: Above the inkjet printer, select Back to switch to the back view of the inkjet printer. Identify the USB port. On the Shelf, select USB Cable (A/B). Under Selected Component, drag the USB Type B Connector to the USB port on the inkjet printer. Under Selected Component, drag the USB Type A Connector to an open USB port on the computer or on the front of the USB hub. Connect the laser printer to a USB port as follows: Above the laser printer, select Back to switch to the back view of the laser printer. Identify the USB port. On the Shelf, select USB Cable (A/B). Under Selected Component, drag the USB Type B Connector to the USB port on the laser printer. Under Selected Component, drag the USB Type A Connector to an open USB port on the computer or on the front of the USB hub. Connect the scanner to a USB port as follows: Above the scanner, select Back to switch to the back view of the scanner. Identify the USB port. On the Shelf, select USB Cable (A/B). Under Selected Component, drag the USB Type B Connector to the USB port on the scanner. Under Selected Component, drag the USB Type A Connector to an open USB port on the computer or on the front of the USB hub. Connect the external hard drive to a USB port as follows: On the Shelf, expand Hard Drives. Drag the External Hard Drive onto the Workspace. Above the external hard drive, select Back to switch to the back view of the hard drive. Examine the ports on the hard drive. If necessary, zoom in to get a better view of the ports. Identify the USB port. On the Shelf, expand Cables. Select USB Cable (A/5-pin mini). Under Selected Component, drag the USB Mini-B Vertical Connector to the USB port on the external hard drive. Under Selected Component, drag the USB Type A Connector to an open USB port on the computer or on the front of the USB hub.

7.3.7 Configure a Wireless Infrastructure You work at a computer repair store, and you are on-site at a customer's office. They have signed up for cable internet access. The cable company has come and installed the line into their office. You need to configure the network so that wired and wireless computers can share the cable internet connection. In the customer's office, all connectors on the wall plate are for WAN connections only; you do not have LAN connections inside the office.

Connect the modem to the WAN connection as follows: On the Shelf, expand Routers. Drag the cable modem from the Shelf to the Workspace. Above the cable modem, select Back to switch to the back view of the cable modem. On the Shelf, expand Cables. Select the coaxial cable. Under Selected Component, drag a Coaxial Type F Connector to the port on the cable modem. Under Selected Component, drag the other Coaxial Type F Connector to the port on the wall plate. Connect the wireless router to the cable modem as follows: On the Shelf, expand Routers. Drag the wireless router from the Shelf to the Workspace. Above the wireless router, select Back to switch to the back view of the wireless router. On the Shelf, expand Cables. Select the Cat6a cable. Under Selected Component, drag a RJ45 Connector to the Internet port on the wireless router. Under Selected Component, drag the other RJ45 Connector to the port on the cable modem. Connect the computer to the wireless router as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, select the Cat6a cable. Under Selected Component, drag a RJ45 Connector to the network port on the computer. Under Selected Component, drag the other RJ45 Connector to a LAN port on the wireless router. Plug in the cable modem as follows: On the Shelf, select the Power Adapter. Under Selected Component, drag the DC Power Connector to the port on the cable modem. Under Selected Component, drag the AC Power Adapter to the power outlet. Plug in the wireless router as follows: On the Shelf, select the Power Adapter. Under Selected Component, drag the DC Power Connector to the port on the wireless router. Under Selected Component, drag the AC Power Adapter to the power outlet.

10.5.6 Create Virtual Machines You have installed Hyper-V on ITAdmin. You're experimenting with creating virtual machines.

Create VM1 on ITAdmin as follows: Select Start. Select Windows Administrative Tools. Select Hyper-V Manager. Right-click ITADMIN. Select New > Virtual Machine. In the Before You Begin window, select Next. In the Name field, enter VM1 for the virtual machine. Select Store the virtual machine in a different location to modify the path to the virtual machine files. In the Location field, make sure D:\HYPERV appears in the field and then select Next. Make sure Generation 1 is selected and then select Next. In the Startup memory field, enter 1024 MB of memory to use with the virtual machine and then select Next. In the Connection field, select External from the drop-down list and then select Next. Make sure Create a virtual hard disk is selected. In the Name field, make sure VM1.vhdx appears. In the location field, make sure D:\HYPERV\Virtual Hard Disks appears. In the Size field, enter 50 and then select Next. Make sure Install an operating system later is selected and then select Next. Select Finish to create the virtual machine. Create VM2 on ITAdmin as follows: Right-click ITADMIN. Select New > Virtual Machine. In the Before You Begin window, select Next. In the Name field, enter VM2 for the virtual machine. Select Store the virtual machine in a different location to modify the path to the virtual machine files. In the Location field, make sure D:\HYPERV appears in the field and then select Next. Make sure Generation 1 is selected and then select Next. In the Startup memory field, enter 2048 MB of memory to use with the virtual machine. Mark Use Dynamic Memory for this virtual machine and then select Next. In the Connection field, select Internal from the drop-down list and then select Next. Make sure Create a virtual hard disk is selected. In the Name field, make sure VM2.vhdx appears. In the location field, make sure D:\HYPERV\Virtual Hard Disks appears. In the Size field, enter 250 and then select Next. Make sure that Install an operating system later is selected and then select Next. Select Finish to create the virtual machine. Under Virtual Machines, right-click VM2 to adjust virtual machine memory. Select Settings. From the left pane, select Memory. In the Minimum RAM field, enter 512. In the Maximum RAM field, enter 4096 and then select OK.

9.3.6 Create a Power Plan You are the IT administrator for a small corporate network. A visitor is preparing to give a presentation. She expects the machine to be plugged in during the presentation. However, while she prepares the presentation, she will likely run on battery power. You need to help her create a power plan to accommodate both conditions that won't interfere with the presentation if the machine is not plugged into a power source.

Create a custom power plan as follows: Select Start. Select Settings. Maximize the window for easier viewing. Select System. From the left menu, select Power & sleep. Under Related settings, select Additional power settings. On the left, select Create a power plan. Make sure Balanced is selected. In the Plan name field, enter Presentation. Click Next. From the Turn off the display drop-down list, select 1 hour for On battery. From the Turn off the display drop-down list, select Never for Plugged in. From the Put the computer to sleep drop-down list, select 2 hours for On battery. From the Put the computer to sleep drop-down list, select Never for Plugged in. Click Create. Modify the Presentation power plan settings as follows: To the right of Presentation, select Change plan settings. Select Change advanced power settings. Expand Hard disk. Expand Turn off the hard disk after. Select On battery. In the On battery field, enter 15. Select Plugged in. In the Plugged in field, enter 0. Expand Battery. Expand Low battery action. Form the On battery drop-down list, select Hibernate. Select Plugged in. From the Plugged in drop-down list, make sure Do nothing is selected. Click OK.

5.4.5 Create RAID Arrays You work at a computer repair store. You're building a new computer that will be used for video editing and storing pictures. You have installed the operating system on Disk 0 and then installed four SATA hard drives. You want to have the following additional volumes:

Create a striped volume as follows: Click the power button to turn on the computer. Right-click Start and select Disk Management. Make sure MBR is selected as the partition style. Select OK to initialize all disks. Maximize the window for easier viewing. Right-click Disk 1 and select New Striped Volume. Click Next. Under Available, select Disk 2. Select Add. What will be the total capacity of the new volume? Click Next. From the Assign the following drive letter drop-down list, select E. Click Next. Make sure NTFS is selected as the file system. In the Volume label, enter Editing. Click Next. Click Finish. Click Yes to convert the disks to dynamic disks. Create a mirrored volume as follows: Right-click Disk 3 and select New Mirrored Volume. Click Next. Under Available, select Disk 4. Select Add. What will be the total capacity of the new volume? Click Next. From the Assign the following drive letter drop-down list, select M. Click Next. Make sure NTFS is selected as the file system. In the Volume label, enter Media. Click Next. Click Finish. Click Yes to convert the disks to dynamic disks.

12.5.6 Manage Users and Groups You are the IT administrator for a small corporate network. The computer in the Support Office will be used by three employees.

Create user accounts as follows: Right-click Start and select Computer Management. Expand Local Users and Groups. Right-click Users and select New User. In the User Name field, enter the username. In the Password field, enter 0Clever1 (0 is a zero). In the Confirm password field, enter 0Clever1 (0 is a zero). Make sure User must change password at next logon is selected. Select Create. Repeat steps 1d-1h to create additional user accounts. Select Close. Add a user to a groups as follows: In the left pane, select Groups. In the center pane, right-click the group and select Add to Group. Select Add. Under Enter the object names to select, enter the username to be added to the group, then click OK. Click OK. Repeat steps 2b-2e to assign additional users to other groups.

12.13.4 Configure Virtual Memory You are the IT administrator for a small corporate network. Currently, the computer in Office 1 has a single paging file managed by the system on the system volume (C:). You need to move the paging file to the D: volume.

Disable system-managed paging file settings as follows: From the taskbar, open File Explorer. Right-click This PC and select Properties. Select Advanced system settings. Under Performance, select Settings. Select the Advanced tab. Under Virtual Memory, select Change. Unmark Automatically manage paging file size for all drives. Delete the paging file on the C: drive as follows: Under Drive [Volume Label], select C: [System]. Select No paging file. Select Set. Click Yes. Create a paging file on the D: drive as follows: Under Drive [Volume Label], select D: [Data]. Select Custom size to manually configure the paging file settings. In the Initial size field, enter 2048. In the Maximum size field, enter 3072. Select Set. Click OK. Click OK to agree to restart the computer. Click OK to close the Performance Options window. Click OK to close the System Properties window. Select Restart Now and wait for the computer to reboot.

3.12.5 Upgrade a Video Card You work at a computer repair store. A customer wants to upgrade the video card in his computer to provide more memory, faster processing power, and additional features.

Disconnect the monitor from the current video card as follows: Above the computer, select Back to switch to the back view of the computer. Above the monitor, select Back to switch to the back view of the monitor. Drag the DB-15 Connector from the computer to the Workspace area. Drag the DB-15 Connector from the monitor to the Shelf. Remove the current video card from the computer as follows: Above the computer, select Motherboard to switch to the motherboard view of the computer. Drag the VGA Video Adapter from the computer to the Shelf. Install a new video card as follows: For each video card on the Shelf, select Details. Select Connectors for the video card to find the one with the HDMI connection. Close the Details window. Drag the HDMI video adapter from the Shelf to an open PCI Express slot on the motherboard. Select the power supply to provide power to the video card. The video card requires an additional PCIe power connection. Under Selected Component, drag a 6-pin PCIe power connector to the power port on the right side of the video card. Connect the computer to the monitor as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, expand Cables. Select the HDMI cable. Under Selected Component, drag an HDMI Connector to the HDMI port on the video card. Under Selected Component, drag an HDMI Connector to the HDMI port on the monitor. Above the computer, select Front to switch to the front view of the computer. Above the monitor, select Front to switch to the front view of the monitor. Click the power button for the computer. Modify the screen resolution as follows: After Windows loads, right-click the desktop and select Display settings. Under Resolution, select 1920x1080. Select Keep changes.

12.11.7 Configure File History The employee who uses Office1 is responsible for developing an important new advertising campaign. To protect her data, you've decided to enable File History on her Windows 10 system and configure it to take frequent snapshots of her files.

Enable File History on the Data (D:) volume as follows: In the search field, enter Control Panel. Under Best match, select Control Panel. Select System and Security. Select File History. Verify that Data (D:) has been selected for storing File History information. Select Turn on. Configure File History as follows: On the left, select Advanced settings. In the Save copies of files drop-down list, select Every 10 minutes. In the Keep saved versions drop-down list, select 3 months. Select Save changes.

13.8.4 Configure File Encryption You are the IT administrator for a small corporate network. The employee in Office 1 shares her computer with other users. She needs your help to secure the contents of the D:\Finances folder so that unauthorized users cannot view the documents in the folder.

Encrypt a folder as follows: From the taskbar, open File Explorer. Expand This PC. Select Data (D:). Right-click Finances and select Properties. Select Advanced. Select Encrypt contents to secure data; then click OK. Click OK to close the Finances Properties window. Make sure Apply changes to this folder, subfolder and files is selected; then click OK. Notice the lock that appears over the Finances folder. Authorize users for a file as follows: Double-click Finances. Right-click 2018report.xlsx and select Properties. Select Advanced. Select Details. Select Add. Select Emily; then click OK. Click OK. Select OK to close the Advanced Attributes dialog. Click OK to close the 2018report.xlsx Properties window.

5.6.5 Format Drives You are the IT administrator for a small corporate network. You are working on the computer in Office 1.

Format the flash drive as follows: On the Shelf, expand Storage Devices to find the flash drive. Drag the flash drive to a USB slot on the front of the computer. On the monitor, select Click to view Windows 10. From the taskbar, open File Explorer. Expand This PC. Right-click Flash Drive (G:) and select Format to format the flash drive. From the File system drop-down list, select FAT32. Under Format options, select Quick Format. Select Start to format the flash drive. Click OK. Click OK when the formatting is complete. Click Close. Convert the D: drive to NTFS as follows: Right-click Start and select Windows PowerShell. At the command prompt, type convert d: /fs:ntfs and press Enter. Type Data and press Enter for the current volume label.

5.9.6 Perform Disk Maintenance You are the IT administrator for a small corporate network. The CEO has complained about slow performance on his computer. You have determined that the hard disk on his computer needs to be cleaned and defragmented.

From the taskbar, open File Explorer to run Disk Cleanup. Expand This PC. Maximize the window for easier viewing. Run Disk Cleanup on the C: drive as follows: Right-click Local Disk (C:) and select Properties. Select Disk Cleanup. Under Files to Delete, select Setup Log Files. Unmark Temporary files. Make sure Thumbnails is selected. Click OK. Select Delete Files. Configure disk defragmentation to run on a schedule as follows: Select the Tools tab. Select Optimize. Select Change settings. Make sure Run on a schedule is selected. From the Frequency drop-down list, make sure weekly is selected. Select Choose to configure which disks are included. Unmark Data (D:). Unmark Local Disk (E:). Click OK. Click OK.

12.12.7 Restore Data from File History Susan, who uses Office1, produces your organization's monthly magazine. While working on an upcoming issue, she accidentally deleted significant portions of the layout image. In addition, she made extensive changes to the cover artwork, but has now been asked to discard the changes and use the original artwork.

From the taskbar, open File Explorer. Maximize the window for easier viewing. In the left pane, expand This PC. Expand System C:. Expand Users. Expand Susan. Expand Pictures. Restore the June2016Issue.jpg file as follows: Select Layouts. Right-click June2020Issue.jpg and select Restore previous versions. Select the 11:15 AM version. Select Restore. When prompted that the file already exists, select Restore, and then OK. Select OK. Right-click June2020Issue.jpg and select Properties. Verify that the file is 115.44 MB in size and was last modified on March 16 at 11:15:12 AM. Restore the coverart.jpg file as follows: In the left pane, select Images. Right-click coverart.jpg and select Restore previous versions. Select the 12:15 PM version. Select Restore. When prompted that the file already exists, select Restore, and then OK. Select OK. Right-click coverart.jpg and select Properties. Verify that the file is 1.09 MB in size and was last modified on March 16 at 12:15:12 PM.

13.11.4 Use a Proxy Server You are the IT administrator for a small corporate network. You need to configure the laptop computer in the Lobby to use the corporate proxy server. The proxy server is used to control access to the internet.

From the taskbar, open Internet Explorer. To the right of the URL field, select Tools. Select Internet options. Select the Connections tab. Select LAN settings. Enable Use a proxy server for your LAN. In the Address field, enter proxy.corpnet.com. In the Port field, enter 9000. Click OK. Click OK.

5.2.4 Install SATA Devices You work part-time at a computer repair store. You're building a new computer. The customer has requested two serial ATA (SATA) hard drives in the computer. In addition, he would like you to add an extra eSATA port that he can use for external drives.

Identify the port locations for SATA connectors on the motherboard as follows: Above the computer, select Motherboard to switch to the motherboard view. Select Yes to turn off the computer. Select the motherboard. Under Selected Component, select Details. Select the Specifications tab. Read the documentation to identify the location of the SATA ports. Close the documentation after you've found the SATA ports. Install the hard drives as follows: Above the computer, select Drive Bays to switch to the drive bay view. On the Shelf, expand Hard Drives. Drag a hard drive from the Shelf to an open 3.5" drive bay. Drag the second hard drive from the Shelf to an open 3.5" drive bay. On the Shelf, expand Cables. Select the cable used to connect SATA devices. Under Selected Component, drag a SATA connector to the hard drive. On the Shelf, select a second cable used to connect SATA devices. Under Selected Component, drag a SATA connector to the second hard drive. Above the computer, select Motherboard to switch to the motherboard view. Under Selected Component, drag the unconnected SATA connector to a SATA port on the motherboard. At the top under Partial Connections, select the SATA cable. Under Selected Component, drag the unconnected SATA connector to a SATA port on the motherboard. Connect power to both hard drives as follows: Above the computer, select Drive Bays to switch to the drive bay view. At the top under Partial Connections, select the power supply. Under Selected Component, drag a SATA power connector to the hard drive. Under Selected Component, drag a SATA power connector to the second hard drive power. Install the port connector as follows: Above the computer, select Motherboard to switch to the motherboard view. On the Shelf, expand Port Connectors. Drag the port connector to the connector for a free PCI or PCIe slot. Under Selected Component, drag the SATA connector to a free SATA port on the motherboard. Above the computer, select Front to switch to the front view of the computer. On the monitor, click the power button. On the computer, click the power button. As the system starts, press the F2 or Delete key to enter the BIOS setup program. Verify that the hard drives were detected.

3.9.4 Troubleshoot Memory 1 You work at a computer repair store. You're building a new computer for a customer. You've installed four 2-GB memory modules for a total of 8 GB of memory (8,192 MB). However, when you boot the computer, the screen is blank, and the computer beeps several times.

Identify which memory modules are working as follows: Above the computer, select Motherboard to switch to the motherboard. Remove all memory modules from the computer but one and place the modules on the Shelf. Above the computer, select Front to switch to the front view of the computer. On the computer, select the power button on the front of the computer. If the computer boots and recognizes the memory, the module is good. If the computer does not boot, the module is bad. From the top navigation menu, select Bench to return to the hardware. On the computer, select the power button to turn the computer off. Above the computer, select Motherboard to switch to the motherboard. Drag the memory module to the Shelf. From the Shelf, drag an untested memory module to a slot on the motherboard. Repeat steps 1c-1h to test all remaining modules. Drag the working memory modules from the Shelf to the correct color slots on the motherboards. Boot into the BIOS and verify that all installed modules are recognized by the BIOS as follows: Above the computer, select Front to switch to the front view of the computer. On the computer, select the power button on the front of the computer. When the BIOS loading window appears, press F2 to enter the BIOS.

12.4.8 Delete OUs You are the IT administrator for a small corporate network. You've installed Active Directory on a new Hyper-V guest server named CorpDC. You've created an Active Directory structure based on the company's departmental structure. While creating the structure, you added an OU named Workstations in each of the departmental OUs. Now you would like to use one Workstations OU for the company. As a result, you need to delete the departmental workstation OUs.

In Hyper-V Manager, select CORPSERVER. Under Virtual Machines, right-click CorpDC and select Connect. In Server Manager, select Tools > Active Directory Users and Computers. From the top menu. select View > Advanced Features. Maximize the Active Directory Users and Computers window. From the left pane, expand CorpNet.com. From the left pane, select the OU that you wish to open. In the right pane, right-click Workstations and select Properties. Select the Object tab. Unmark Protect object from accidental deletion. Click OK. Right-click Workstations and select Delete. Click Yes to confirm deletion. Repeat steps 7-13 to delete the additional OUs. Select View > Advanced Features again to turn off the advanced features view.

7.4.4 Configure Smart Devices You are the IT administrator for a small corporate network. In your office building, you've installed a smart thermostat, smart light switches, smart cameras, and smart door locks. Using the TestOut Home app, you need to create rooms for where you've install the smart devices and configure the device settings.

In the TestOut Home app, create rooms for the devices as follows:On the iPad, select TestOut Home.In the left corner, select the 3-line icon to create a room.Select New Room.In the Room Name field, enter the name of the room.Select Save.Repeat steps 1b-1e to create additional rooms. Configure the Lobby smart devices as follows:Select the arrow on the right side of the screen to move to the Lobby room you created.On the Lobby page in the right corner, select + to add a smart device to the room.In the Pairing Code field, enter the pairing code for the device you wish to add.Select the smart device.Select Add Device.Repeat steps 2b-2e until you've added all the devices for that room.Select Smart Camera to verify that the camera is working.Select Done.Select Smart Light Switch to turn the light on.Select Smart Lock Switch to lock the doors. Configure the Main Hall smart devices as follows:Select the arrow on the right side of the screen to move to the Main Hall room you created.On the Main Hall page in the right corner, select + to add a smart device to the room.In the Pairing Code field, enter the pairing code for the device you wish to add.Select the smart device.Select Add Device.Repeat steps 3b-3e until you've added all the devices for that room.Select Smart Thermostat Temperature to modify the temperature.Under Cooling, select Down until the temperature reaches 72 degrees.Select Done. Configure the Office 1 smart devices as follows:Select the arrow on the right side of the screen to move to the Office 1 room you created.On the Office 1 page in the right corner, select + to add a smart device to the room.In the Pairing Code field, enter the pairing code for the device you wish to add.Select the smart device.Select Add Device.Repeat steps 4b-4e until you've added all the devices for that room.Select Smart Camera to verify that the camera is working.Select Done.Select the Smart Outlet Switch to set it to on.

13.3.4 Configure Remote Wipe Maggie Brown has lost her iPad. She has a lot of sensitive data on the iPad, and she is concerned that it could fall into the wrong hands. She would like you to help her remotely wipe the iPad.

In the URL field in Chrome, enter icloud.com and press Enter. Maximize the window for easier viewing. In the Sign in to iCloud field, enter [email protected] and press Enter. Enter maggieB123 and press Enter. Select Find iPhone. Select All Devices. Select Maggie's iPad. Select Erase iPad. Select Erase. In the Enter AppleID to continue field, enter [email protected] and press Enter. Enter maggieB123 and press Enter. In the Number field, enter a phone number of your choosing to be displayed on the iPad. Click Next. Enter a message of your choosing to be displayed on the iPad. Click Done. Click OK.

6.10.5 Fix a Network Connection 2 You are the IT administrator for a small corporate network. The workstation computer is connected to the network as shown in the Exhibit. One morning, you find that the workstation in the Support Office can no longer connect to the Gigabit network.

In the notification area, hover the mouse over the Network icon. Notice that the computer is not connected to the network. Get more information about the problem as follows: Right-click Start and select Windows PowerShell. At the command prompt, type ipconfig and press Enter to view information about the network adapter. Notice that the media is disconnected. Verify the physical configuration of the computer as follows: From the top navigation tabs, select Support Office. Above the computer, select Back to switch to the back view of the computer. Select the network cable. Make sure the other end of the network cable is plugged into the wall outlet. Because the network cable is connect to the computer and the wall outlet, it appears that the cable might be faulty. Connect to the network using a known good networking cable as follows: On the back of the computer, drag the RJ45 connector to the Workspace to disconnect it. Drag the RJ45 connector from the wall outlet to the Shelf. On the Shelf, select the CAT6a Cable because it gives you Gigabit speed. Under Selected Component, drag the RJ45 connector to the network card on the computer. Under Selected Component, drag a other RJ45 connector to the network connection on the wall outlet. On the Support monitor, select Click to view Windows 10 to switch to the operating system view. Verify the connection as follows: At the command prompt, type ipconfig and press Enter. In the notification area, right-click the Network icon and select Open Network & Internet settings. Verify the status of the Ethernet.

6.8.6 Configure a Dial-up Internet Connection You are the IT administrator for a small corporate network. You need to set up the Executive laptop with a dial-up connection as a backup precaution in case the broadband goes out.

In the notification area, right-click the Network icon and select Open Network & Internet settings. Maximize the window for easier viewing. Select Network and Sharing Center. Select Set up a new connection or network to create the dial-up connection. Select Connect to a workplace. Click Next. Select Dial directly. In the Telephone number field, enter 801-555-4321. In the Destination name field, enter Dial-up My Work. Select Allow other people to use this connection. Click Next. In the User name field, enter ITS49 as the username. In the Password field, enter ab18$ut as the password. Select Remember this password. Click Next. Click Close.

6.6.5 Configure TCP/IP Settings You are the IT administrator for a small corporate network. You need to configure the workstation in the Support Office so it can connect to the local network and the internet. The workstation has two network interface cards. This allows the workstation to connect to the local network (as shown in the Exhibits) and another small network, which is not yet built.

In the notification area, right-click the Network icon and select Open Network & Internet settings. Select Change adapter options to configure the Local Area Connection adapter. Right-click Local Area Connection and select Properties. Select Internet Protocol Version 4 (TCP/IPv4). Select Properties. Select Use the following IP address. In the IP address field, enter the IP address. In the Subnet mask field, enter the subnet address. In the Default gateway field, enter the default gateway address. In the Preferred DNS server field, enter the DNS server address. Select OK. Click Close. Right-click Local Area Connection 2 and select Properties to configure the other network adapter. Repeat steps 4-12 to modify the TCP/IP settings for the other network adapter.

6.6.6 Configure Alternate TCP/IP Settings You are the IT administrator for a small corporate network. The network uses a DHCP server for IP address configuration for most clients. In the Executive Office, the manager asked you to configure her laptop so that she can use it at home and at work. The laptop is currently configured with a static wireless connection for her home network, but the laptop is not connecting to the network while at the office. You need to configure the TCP/IP properties on the laptop to work on both networks.

In the notification area, select the Network icon and select Open Network & Internet Settings. Record the laptop's static IP and DNS configuration settings as follows: Select Change adapter options. Right-click Wi-Fi and select Properties. Select Internet Protocol Version 4 (TCP/IPv4). Select Properties. On a piece of paper, record the values for the IP address, subnet mask, default gateway, and DNS server address. Configure the laptop to obtain IP and DNS addresses automatically as follows: Select Obtain an IP address automatically. Select Obtain DNS server address automatically. Create an alternate TCP/IP connection as follows: Select the Alternate Configuration tab. Select User configured. In the IP address field, enter 192.168.2.13. In the Subnet mask field, enter 255.255.255.0. In the Default gateway field, enter 192.168.2.254. In the Preferred DNS server field, enter 192.168.2.254. Click OK. Click Close.

11.2.5 Manage Files You are the IT administrator for a small corporate network. The employee in Office 1 needs you to set attributes on files and folders.

In this lab, your task is to complete the following: Compress the D:\Graphics folder and all of its contents. Hide the D:\Finances folder. Make the following files Read-only: D:\Finances\2017report.xlsx D:\Finances\2018report.xlsx

6.8.4 Configure a DSL Internet Connection You work at a computer repair store, and you're on-site at a customer's office. They have signed up for DSL internet access.

Install a DSL router as follows: On the Shelf, expand Routers. Drag the DSL router to the Workspace area. Above the router, select Back to switch to the back view of the router. On the Shelf, expand Cables. Select the UTP cable with RJ11 connectors. Under Selected Component, drag a connector to the RJ11 port on the router. Under Selected Component, drag the other connector to the phone port on the wall outlets. On the Shelf, select the Power Adapter. Under Selected Component, drag the DC power connector to the port on the DSL router. Under Selected Component, drag the AC power plug to a plug on the wall outlets. Connect the computer to the DSL router as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, select the Cat6a cable. Under Selected Component, drag a connector to the network port on the computer. Under Selected Component, drag the other connector to a network port on the DSL router. Install a filter between the phone port and the phone as follows: Above the phone, select Back to switch to the back view of the phone. On the Shelf, expand Filters. Select the DSL Filter. Under Selected Component, drag the connector to the phone port on the wall outlet. On the Shelf, expand Cables. Select the UTP cable with RJ11 connectors. Under Selected Component, drag a connector to the RJ11 port on the filter. Under Selected Component, drag the other connector to the phone.

3.2.5 Install a Power Supply You are the IT administrator for a small corporate network. You're repairing the computer in the Support Office, which appears to have a failed power supply. After testing the power supply and confirming the failure, you removed it from the computer. Now you need to select a replacement power supply.

Install a power supply as follows: Above the computer, select Motherboard to switch to the motherboard view. Select the motherboard to view the documentation. Under Selected Component, select Details to identify the existing connectors for the motherboard. Select the Specifications tab to determine how many pins the main motherboard and the CPU power supply require. Close the Details window. On the Shelf, expand Power Supplies. Select a power supply. Under Selected Component, examine each of the power connectors looking for all of the connectors required for this scenario. Repeat steps 1g-1h for each power supply. Install the power supply as follows: From the Shelf, drag the power supply to the area in the case below the motherboard. Under Selected Component, drag the 20+4 pin connector to the motherboard to connect the motherboard main power connector. Under Selected Component, drag the 8-pin CPU power connector to the motherboard to connect the CPU power connector. Connect the SATA hard drives as follows: Under Selected Component, drag a 15-pin SATA power connector to the power port on the hard drive. Under Selected Component, drag a 15-pin SATA power connector to the power port on the second hard drive. Under Selected Component, drag a 15-pin SATA power connector to the power port on the third hard drive. Connect the optical drive as follows: Above the computer, select Drive Bays to switch to the Drive Bays view for the computer. Under Selected Component, drag a 15-pin SATA power connector to the power port on the optical drive. Plug the computer into the wall outlet as follows: Above the computer, select Back to switch to the back view of the computer. Above the power strip in Partial Connections, select the power cord. Under Selected Component, drag the AC Power Connector to the power supply port. On the power supply, click the power switch to move it to the On position. Above the computer, select Front to switch to the front view for the computer. On the computer, select the power button to turn on the computer and boot into Windows.

3.5.7 Select and Install a Processor 1 You work at a computer repair store. You're building a new computer for a customer. You have already installed the motherboard in the system case, and now you need to select the processor.

Install the fastest processor as follows: Above the computer, select Motherboard. Select the motherboard. Under Selected Component, identify the socket type of the motherboard. In the Selected Component window, select Details. Select the Specifications tab. Read the motherboard documentation to identify additional requirements for the CPU. Identify the location of the CPU fan connector. Close the Motherboard Details window. On the Shelf, expand Processors. Read the description for each processor. Select the i7-975 3.33GHz processor. Drag the i7-975 3.33GHz processor to the processor socket on the motherboard. Connect the correct heat sink and fan as follows: On the Shelf, expand Fans. Select Details for the heat sink and fan combination supported by the motherboard. Select Bottom to view the bottom of the processor. Why is thermal paste not needed in this case? Close the Heat Sink and Fan Details window. From the Shelf, drag the Heat Sink and Fan, Socket 1366 to it's motherboard location. In the Selected Component window, drag the fan power connector to the motherboard location.

5.4.6 Implement a RAID Solution You work part-time at a computer repair store. You are in the process of configuring a new system. You would like to install the operating system on a RAID array that provides both fault tolerance and improved performance.

Install the hard drives for a RAID5 array as follows: Above the computer, select Drive Bays to switch to the drive bays view. On the Shelf, expand Hard Drives. Drag a hard drive to a free 3.5" drive bay. Repeat step 1c to add additional hard drives as required by the scenario. A RAID5 array requires a minimum of three disks. Connect the disks to the motherboard as follows: On the Shelf, expand Cables to connect the hard drives to the motherboard. Select a SATA cable. Under Selected Component, drag a SATA connector to the hard drive. Repeat steps 2b-2c to connect cables to the other two hard drives. Above the computer, select Motherboard to switch to the motherboard view. Under Partial Connections for the computer, select a SATA cable. Under Selected Component, drag the unconnected SATA connector to the motherboard SATA connector. Repeat steps 2f-2g to connect the other two SATA cables to the motherboard. Connect the power cables as follows: Under Partial Connections for the computer, select the power supply. Above the computer, select Drive Bays to switch to the drive bays view. Under Selected Component, drag a SATA power connector to a hard drive. Repeat step 3c to connect power to the other drives. Boot the computer and configure a RAID array as follows: Above the computer, select Front to switch to the front view of the computer. Click the power button to turn on the computer. As the computer boots, press Delete to enter the BIOS setup program. From the left menu, expand System Configuration to configure the SATA drive mode. Select SATA Operation. In the right pane, select RAID On. Select Apply. Click Exit to restart the system. As the system boots and the BIOS loads, the RAID controller will load. When the message screen displays, press Ctrl + I. With Create RAID Volume highlighted, press Enter. Press Enter. In the RAID Level field, use the up and down arrow keys to select RAID5 (Parity). Press Enter. In the Strip Size field, use the up and down arrow keys to select 128 KB. Press Enter. Press Enter to accept the default capacity and continue. With Create Volume highlighted, press Enter. Press Y to create the volume. Press Esc. Press Y to exit.

3.5.8 Select and Install a Processor 2 You work at a computer repair store. You're building a new computer for a customer. The customer is cost-conscious and would like you to choose the least expensive processor that will work with the new computer. You've installed the motherboard and power supply. Now you need to select the processor based on the customer's cost requirement.

Install the least expensive processor as follows: Above the computer, select Motherboard. Select the motherboard. Under Selected Component, identify the socket type of the motherboard. In the Selected Component window, select Details. Select the Specifications tab. Read the motherboard documentation to identify additional requirements for the CPU. Identify the location of the CPU fan connector. Close the Motherboard Details window. On the Shelf, expand Processors. Read the description for each processor. Select the i7-930 LGA 1366 processor. Drag the i7-930 LGA 1366 processor to the processor socket on the motherboard. Connect the heat sink and fan as follows: On the Shelf, expand Fans. Select Details for the heat sink and fan combination supported by the motherboard. Select Bottom to view the bottom of the processor. Why is thermal paste unnecessary in this case? Close the Heat Sink and Fan Details window. From the Shelf, drag the Heat Sink and Fan, Socket 1366 to it's motherboard location. In the Selected Component window, drag the fan power connector to the motherboard location.

3.13.7 Select and Install a Sound Card You work at a computer repair store. A customer wants you to install a new sound card into his computer to run his home theater system. Currently, the computer uses the sound card built into the motherboard. You need to upgrade the computer with a better sound card that installs into an expansion card slot.

Install the sound card with the optical output as follows: On the Shelf, expand Sound Cards. Select a sound card. Select Details. Select Connectors to identify the sound card with the optical input. Close Details. Repeat steps 1b-1e for each sound card. Above the computer, select Motherboard to switch to the motherboard view. Drag the PCIe sound card to an open expansion slot on the motherboard. Boot into the BIOS and disable the onboard sound card as follows: Above the computer, select Front to switch to the front view of the computer. Click the power button on the computer. As the BIOS loads, press the F2 key to enter the BIOS setup program. From the left menu, expand System Configuration. Select Audio. Unmark Enable Audio. Select Apply. At the bottom of the window, select Send+Ctrl+Alt+Del. Verify that the new sound card is recognized and the onboard sound card does not appear in Device Manager as follows: Right-click Start and select Device Manager. Expand Sound, video and game controllers. Verify that the SoundMAX Integrated Digital Audio onboard audio card does not show and that the new SoundBlaster X-FI card does show.

5.6.3 Create Volumes You are the IT administrator for a small corporate network. The computer in Office 1 needs additional hard drive space. You have two hard drives available. You need to install the hard drives and create volumes on those hard drives so that they can be used to store data.

Install two SATA hard drives as follows: Above the computer, select Motherboard to switch to the motherboard view. Click Yes to power off the system. On the Shelf, expand Hard Drives. Drag a hard drive to a free 3.5" drive bay. Drag a second hard drive to a free 3.5" drive bay. On the Shelf, expand Cables. Select a SATA cable. Under Selected Component, drag a connector to the hard drive. Under Selected Component, drag the other connector to the motherboard SATA connector to connect the hard drive to the motherboard. Repeat step 1g-1i to connect the second hard drive to the motherboard. Under Partial Connections above the computer, select the power supply. Under Selected Component, drag a SATA power connector to a hard drive to provide power to the hard drive. Under Selected Component, drag a SATA power connector to the second hard drive. Initialize both disks using the MBR partition style as follows: Above the computer, select Front to switch to the front view of the computer. Click the power button on the computer to turn the computer on. After Windows loads, right-click Start and select Disk Management. Make sure MBR is selected as the partition style. Select OK to initialize all disks. Maximize the Disk Management window for easier viewing. Create the Data volume as follows: Right-click the unallocated space on Disk 1 and select New Simple Volume. Click Next. In the Simple volume size in MB field, enter 300000 MB; then click Next. From the Assign the following drive letter drop-down list, select E. Click Next. Make sure NTFS is selected as the file system. In the Volume label, enter Data. Click Next. Click Finish. Create the Art volume as follows: Rght-click unallocated space on one of the disks and select New Spanned Volume. Click Next. Under Available, select the disk. Select Add. Click Next. From the Assign the following drive letter drop-down list, select S. Click Next. Make sure NTFS is selected as the file system. In the Volume label, enter Art. Click Next. Click Finish. Click Yes to upgrade the disks to dynamic disks because spanned volumes can only be created on dynamic disks.

7.1.10 Configure a Wireless Profile You are working on a small network. Recently, you increased the security of the wireless network.

Manually create the wireless network profile on the laptop as follows: Right-click the Network icon in the notification area and select Open Network & Internet settings. Maximize the window for easier viewing. Select Network and Sharing Center. Select Set up a new connection or network. Select Manually connect to a wireless network; then click Next. Enter the network name. Select the security type from the drop-down list. Make sure AES is selected as the encryption type. Enter the security key. Make sure Start this connection automatically is selected. Select Connect even if the network is not broadcasting; then click Next. Click Close. Close the Network and Sharing Center. Delete the out-of-date profile as follows: From the left menu, select Wi-Fi. Select Manage known networks. Select the network to be deleted from the list. Select Forget.

10.3.5 Install an Workstation Image using PXE You are the IT administrator for a small corporate network. The computer in Office 2 recently failed, and you replaced the hard drive. You would like to download and re-image the workstation from the network.

On the computer, click the power button. Configure the Integrated NIC for PXE boot as follows: Press F2 to enter the Setup Utility. Expand System Configuration. Select Integrated NIC. Select Enabled w/PXE. Click Apply. Under General, select Boot Sequence. Make sure Onboard NIC is selected. Click Exit. In the Windows Boot Manager, press Enter to select the Windows 10 (x64) image. After the image is loaded, verify that the computer boots into Windows 10.

5.8.4 Implement Storage Spaces The CEO of your organization has run out of disk space on her Windows 10 desktop system. To accommodate her data storage needs, you have decided to implement Storage Spaces.

On the computer, click the power button. In the search field on the taskbar, enter Storage Space. Under Best match, select Manage Storage Spaces. Select Create a new pool and storage space. Deselect one of the four disks. Select Create pool. In the Name field, enter ExtraSpace (with no spaces in the name). In the Drive letter drop-down list, select S:. In the Resiliency type drop-down list, select Parity. In the Size field, enter 1.4 TB. Select Create storage space.

12.7.9 Manage Applications You are the IT administrator for a small corporate network. You have several services you need to prevent from loading, applications that should not start when the system starts up, and other services that need to start up automatically when the system starts.

Prevent services from running at startup as follows: Select Start. Select Windows Administrative Tools. Select System Configuration. Select the Services tab. Unmark Link-Layer Topology Discovery Mapper. Unmark SNMP Trap. Unmark Telephony. Select Apply. Close System Configuration. Prevent applications from running as follows: Right-click Start and select Task Manager. Select Compy DVD Apps; then select Disable. Select DIRE Event Monitor; then select Disable. Select inTune; then select Disable. Select SM66 Win32 Utility; then select Disable. Close Task Manager. Start and modify services as follows: Right-click Start and select Computer Management. Maximize the window for easier viewing. In the left pane, double-click Services and Applications. In the middle pane, double-click Services. Right-click the service and select Properties. From the Startup type drop-down list, select Automatic. Select Apply. Select Start to get the service started. Click OK. Repeat steps 3e-3i for additional services. Close Services. To modify compatibility settings for an application: Open File Explorer. Expand This PC. Expand the C: drive. Double-click Program Files (x86). Double-click AccountWizard. Right-click AccountWizard.exe and select Properties. Select the Compatibility tab. Under Compatibility mode, select Run this program in compatibility mode for. From the drop-down list, select Windows 8. Select Run in 640 x 480 resolution. Select Run this program as an administrator. Click OK.

4.5.8 Manage Devices You need to update the drivers for two devices in your system, the Realtek network adapter and the Mustek scanner. You have downloaded the driver for the network adapter to a USB drive that is currently on the Shelf.

Remove the external hard disk as follows: On the monitor, select Click to view Windows 10 to enter the operating system view of the computer. In the notification area, select ^ to show the hidden icons. Select the removable device icon. Select Eject USB DISK. From the top navigation tabs, select Bench to switch to the hardware view to remove the external hard drive. Above the external hard drive, select Back to switch to the back view of the hard drive. Select the USB Type B 5-pin Mini Connector connected to the back of the external hard drive. Drag the USB cable from the external hard drive and release the connector in the Workspace. This disconnects the cable while leaving the hard drive on the Workspace. Connect the USB drive as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, expand Storage Devices. Drag the USB drive from the Shelf to the USB port on the back of the computer. On the monitor, select Click to view Windows 10 to enter the operating system view of the computer. Update the driver for the network adapter: Right-click Start and select Device Manager to open Device Manager. In Device Manager, expand Network adapters to update the network adapter driver. Right-click Realtek 8169 and select Update Driver. Select Browse my computer for driver software to use the driver on the USB drive. Select Browse. Select JumpDrive (E:). Click OK. Make sure Include subfolders is selected. Select Next. After the driver is installed, click Close. Update the driver for the scanner: Expand Imaging devices to update the scanner driver. Right-click Mustek ScanExpress 1200 Pro and select Update driver. Select Search automatically for updated driver software. After the driver is installed, click Close.

3.4.3 Troubleshoot System Power You are the IT administrator for a small corporate network. Over the weekend, another employee in the IT department upgraded some components in the Support workstation. When a Support employee came to work this morning, his computer would not start. In this lab, your task is to troubleshoot the problem and take the necessary steps to correct the problem so the computer will start.

Replicate the problem as follows: On the computer, click the power button. A message tells you the computer did not come on. Click OK. Above the computer, select Back to switch to the back view of the computer. Examine the computer to identify possible problems that would prevent it from coming on. Be sure to check the power cord and power supply switches. Provide power to the computer as follows: Above the power strip, select Partial Connections. Under Selected Component, drag the unconnected power connector to the power outlet on the computer. Above the computer, select Front to switch to the front view of the computer. On the computer, click the power button. A message tells you the computer did not come on. Click OK. Above the computer, select Back to switch to the back view of the computer. Switch the power supply voltage to 115V. Turn the power supply switch on. Above the computer, select Front to switch to the front view of the computer. On the computer, click the power button. If successful, the screen will change to the BIOS and operating system load screen.

12.15.11 Troubleshoot System Startup 3 You work at a computer repair store. A customer has just bought a used computer at a very good price. The previous owner said the computer won't start, but he says it should have the following components:

Replicate the problem by turning on the computer. Troubleshoot possible reasons the computer is not receiving power. In this lab, the power supply voltage needs to switch to 115 volts. After correcting the problem with the power supply, try booting the computer. What might cause the problem that you see? Which three hardware components does the computer need before it can load the BIOS? Use components on the Shelf to identify and replace failed components that prevent the computer from booting. In this lab, add a CPU to the computer. Be sure to plug in the CPU fan. Boot the computer into the BIOS. Verify that all components are correctly detected. Is all of the installed memory detected? Take actions to correct the problems you find. If necessary, use spare parts from the Shelf. In this lab, replace the memory modules because they have failed. After correcting the problems, boot into Windows. Verify that the hard disk drive is recognized.

12.15.9 Troubleshoot System Startup 1 You work at a computer repair store. A customer brought in a computer for a motherboard upgrade. After the upgrade, it will contain the following:

Replicate the problem by turning on the computer. Troubleshoot the causes for no power to the computer. In this lab, the computer is not plugged into the wall socket and the case power switch is not connected to the motherboard header. Troubleshoot the causes for intermittent system shutdown. In this lab, the CPU is overheating because the heatsink fan power connector is not connected to the motherboard. After correcting all problems, boot into Windows and verify that the memory (12 GB), two hard drives, and an optical drive are recognized.

12.15.10 Troubleshoot System Startup 2 You work at a computer repair store. A customer brought in a computer for repairs. The computer has the following specifications:

Replicate the problem by turning on the computer. Troubleshoot the causes of no power to the computer. Consider potential issues with the CPU or power supply. In this lab, you need to turn on the power supply and plug the CPU power connector into the motherboard. After you correct the problems so that the computer starts, try to boot the computer into Windows. Because the computer cannot find the disk with the operating system installed, troubleshoot problems with boot devices (hardware problems such as not all disks recognized) or the boot order (BIOS settings where the wrong device is used to boot). In this lab, you need to connect the SATA drive to the motherboard and provide the SATA drive with power. After you correct problems with the hard drive, boot into Windows. Verify that all drives are recognized (three hard drives and an optical drive).

12.15.12 Troubleshoot System Startup 4 You work at a computer repair store. You've just put together a computer for a customer. The computer has the following components:

Replicate the problem by turning on the computer. Troubleshoot the causes of no power to the computer. In this lab, the 20+4-pin motherboard connector is not plugged into the motherboard. After you correct the problem with the power connections, try booting the computer. Which three hardware components does the computer need before it can load the BIOS? Which component works if the computer can make a series of beeps? Use components on the Shelf to identify and replace failed components that prevent the computer from booting. In this lab, replace the memory modules because they have failed. Boot the computer into the BIOS. Verify that all components are correctly detected. Is all of the installed memory detected? Take actions to correct the problems you find. If necessary, use spare parts from the Shelf. After you correct the problems, boot into Windows. Verify that the hard disk drives are recognized.

3.6.3 Troubleshoot Processor Installation 1 You work at a computer repair store. You just upgraded the processor in a customer's computer. The customer purchased the latest AMD Phenom II processor, and you installed it in the computer. There is another AMD Phenom II processor on the Shelf.

Reproduce the problem as follows: Click the power button to start the computer. Click OK to close the message inside the lab. Above the computer, select Motherboard to switch to the motherboard view of the computer to diagnose the problem. Can the processor start if there is no CPU installed? Would the computer start if the additional CPU power connector was not connected to the motherboard? Select the motherboard. Under Selected Component, identify the socket type of the motherboard. In the Selected Component window, select Details. Select the Specifications tab. Read the motherboard documentation to identify additional requirements for the CPU. Identify the location of the CPU fan connector. Close the Motherboard Details window. Verify that all CPU power cables are connected as follows: Select the CPU heat sink and fan. In the Selected Component window, verify that the fan power connector is connected to the motherboard. Because everything is connected properly, you will need to replace the CPU. Drag the heat sink and fan to the Workspace. On the Shelf, expand Processors. Drag the CPU on the motherboard to the Shelf to remove it from the computer. From the Shelf, drag the CPU, AMD AM3 to the CPU socket on the motherboard. From the Workspace, drag the heat sink and fan to the motherboard. In the Selected Component window, verify that the fan power connector is still connected to the motherboard. Above the computer, select Front to switch to the front view of the computer. Click the power button to verify that it boots into Windows.

4.6.5 Manage Devices 2 You are the IT administrator for a small corporate network. You have recently experienced some problems with devices on the workstation in the Support Office.

Right-click Start and select Device Manager. Expand Network adapters. Disable the network adapter as follows: Right-click Broadcom NetXtreme 57xx Gigabit Controller and select Disable device. Click Yes. Right-click Realtek 8169 and select Enable device. Update the driver as follows: Right-click Realtek 8169 and select Update driver. Select Search automatically for updated driver software. After the driver is installed, click Close. Roll back the video card driver as follows: Expand Display adapters. Right-click ATI Radeon HD 3300 and select Properties. Select the Driver tab. Select Roll Back Driver. Click Yes. Click OK. Move the Ethernet cable to the integrated network port on the motherboard as follows: From the top navigation tabs, select Support Office. Above the computer, select Back to switch to the back view of the computer. Drag the Ethernet connector from the PCIe NIC to the integrated network port on the motherboard.

4.6.4 Manage Devices 1 You are the IT administrator for a small corporate network. You have decided to upgrade your network adapter to a Gigabit Ethernet adapter on the Support workstation. You have already installed the network card in a free PCIe slot and downloaded the latest drivers from the manufacturer's website.

Right-click Start and select Device Manager. Expand Network adapters. Right-click Broadcom NetXtreme 57xx Gigabit Controller and select Update driver. Select Browse my computer for driver software to use the driver that you have downloaded. In the Search for driver software in this location field, enter D:\drivers. Make sure Include subfolders is selected and then click Next. After the driver is installed, click Close. Right-click Realtek 8169 and select Disable device. Click Yes to confirm that you want to disable the device.

5.7.5 Add Space to Existing Volumes You are the IT administrator for a small corporate network. Currently, the computer in Office 1 has three hard disks in the computer. A single volume has been defined on each disk, taking up all of the space on that disk. Employees are running out of space on the E: volume and would like additional space. You've installed a new hard drive in the computer and booted into Windows.

Right-click Start and select Disk Management. Select GPT as the partition style. Click OK to initialize the new disk. Maximize the window for easier viewing. Right-click Art (E:) and select Extend Volume. Click Next. Under Available, select Disk 3. Select Add. In the Select the amount of space in MB, enter 300000 to be added to the existing volume. Click Next. Click Finish. Click Yes to extend the volume to non-contiguous free space, the disks must be upgraded to dynamic disks.

12.11.6 Back Up the Computer You recently upgraded the Exec workstation from Windows 7 to Windows 10. You need to implement backups to protect valuable data.

Right-click Start and select Settings. Maximize the window for easier viewing. Select Update & Security. From the left menu, select Backup. Select Add a drive. Select Backup E:. Verify that Automatically back up my files is on. Select More options. Under Back up my files, select Daily. Under Keep my backups, select 6 months. Under Back up these folders, select Add a folder. Expand This PC. Select Data (D:). Select Choose this folder. Select Back up now.

12.10.4 Configure Windows Update You are the IT administrator for a small corporate network. You are configuring Windows Update on the Office2 workstation in Office 2.

Right-click Start and select Settings. Maximize the window for easier viewing. Select Update & security. Under Update Settings, select Change active hours. Set the Start time to 6:00 a.m. Select the check mark. Set the End time to 11:00 p.m. Select the check mark. Select Save. Select Advanced options. Select Give me updates for other Microsoft products when I update Windows. From the Choose when updates are installed drop-down list, select Semi-Annual Channel. From the deferred update drop-down list, select 90. From the deferred security improvements drop-down list, select 0. Set Pause Updates to Off.

12.1.13 Use System Commands In this lab, you'll explore the file system using system commands in Windows PowerShell.

Right-click Start and select Windows PowerShell (Admin). At the prompt, enter E: and press Enter. Enter dir or ls and press Enter to view the folders. There are no folders on the drive. Enter md Graphics and press Enter. Enter D: and press Enter. Enter dir or ls and press Enter to view the folders. Enter cd Graphics and press Enter. Enter copy cat.jpg E:\Graphics and press Enter. Enter E: and press Enter. Enter cd Graphics and press Enter. Enter dir and press Enter. Enter nslookup CorpServer.CorpNet.com and press Enter. CorpDC responds to the query with the IP address for CorpServer. Enter chkdsk D: and press Enter. Enter gpupdate and press Enter. Enter gpresult /r and press Enter. You should see IE Settings, Deploy Printers, Default Domain Policy, and Outlook Settings applied to your workstation. Right-click Start and select Task Manager. Select the Details tab. Find the PID for Language Application. At the prompt, enter taskkill /pid #### and press Enter. Notice that Language Application was removed from the Task Manager window. Enter C: to return to the root. Enter net use P: \\CorpFiles\Personnel and press Enter. Enter P: and press Enter. Enter dir and press Enter. You should see Employee Actions, Employee Investigations, and Employee Reviews.

13.3.6 Require a Screen Saver Password You are the IT administrator for a small corporate network. The receptionist in the Lobby is concerned that while she is away from her desk, someone might be able to access files on her computer. You need to help her protect her computer with a screen saver that requires a password.

Right-click the desktop and select Personalize. Maximize the window for easier viewing. From the left menu, select Lock Screen. Select Screen saver settings. Under Screen Saver, select the screen saver to use. In the Wait field, enter 10. Select On resume, display logon screen. Click OK.

10.5.5 Enable VT in the BIOS You are the IT administrator for a small corporate network. The employee in Office 1 will use her computer to run a virtual machine. You need to enable virtualization technology (VT) in the BIOS.

Select Start. Select Power. Select Restart. When you see the BIOS loading screen, press F2 to enter the BIOS. In the left pane, expand Virtualization Support. Select Virtualization. Select Enable Intel Virtualization Technology. Select Apply to save the changes. Select Exit. The system reboots.

13.10.4 Configure a Windows Firewall You are the IT administrator for a small corporate network. The Office 1 computer needs the Windows Firewall enabled.

Select Start. Select Settings. Maximize the window for easier viewing. Select Network & Internet. Select Windows Firewall. In the left pane, select Turn Windows Firewall on or off to enable the firewall. Under Public network settings, select Turn on Windows Firewall. Click OK. In the left pane, select Allow an app or feature through Windows Firewall to allow a program through the firewall. Select Change settings. For the Key Management Service, select the box in the Public column. Select Allow another app to configure an exception for an uncommon program. Select the program from the list. Select Add. For the program you just added, make sure the box in the Public column is selected. For the program you just added, unmark the box in the Domain column. Repeat steps 12-16 for additional programs. Click OK.

12.6.7 Configure Remote Services You need to customize Remote Desktop settings on your computer to allow Tom Plask, a help desk technician, remote access to your system.

Select Start. Select Settings. Maximize the window for easier viewing. Select System. On the left, select Remote Desktop. Under Remote Desktop, drag the Enable Remote Desktop slider right to ON. Select Keep my PC awake for connections when it is plugged in. Select Make my PC discoverable on private networks to enable automatic connection from a remote device. Under User Accounts, click Select users that can remotely access this PC to authorize users for Remote Desktop. Select Add. In the Enter the object names to select field, enter Tom Plask. Select OK. In the Remote Desktop Users window, select OK. Verify the firewall port configuration as follows: At the top left, select Home. Select Network & Internet. Select Windows Firewall. On the left, select Allow an app or feature through Windows Firewall. Select Change settings. Select Remote Desktop. Select OK.

12.4.3 Join a Workstation to a Domain You are the IT administrator for a small corporate network. You have recently re-imaged the computer in Office 1, and now you need to add it to the domain.

Select Start. Select Settings. Select Accounts. Select Access work or school. Under Access work or school, select Connect. Select Join this device to a local Active Directory domain. In the Domain name field, enter CorpNet.com. Click Next. In the User name field, enter jgolden. In the Password field, enter PCProR@cks Click OK. Click Restart. After the computer restarts, hover over the Network icon. Verify that Office1 is connected to the CorpNet.com domain and has internet access.

8.4.4 Add a Printer You are the IT administrator for a small corporate network. Recently, a HP Photosmart Plus printer was shared throughout the office network. The receptionist would like to connect a laptop to the shared printer. In this lab, your task is to add the shared HP Photosmart Plus printer to the list of available printers with the default settings.

Select Start. Select Settings. Select Devices. Maximize the window for easier viewing. From the left menu, select Printers & scanners. Select Add a printer or scanner. Select HPPhotosmart on Support. Select Add device.

8.4.5 Manage Printing You are the IT administrator for a small corporate network. You're configuring a new printer for the workstation in the Executive Office. However, when you send a print job to the printer, it prints out random characters instead of the documents you see on the screen.

Select Start. Select Settings. Select Devices. Maximize the window for easier viewing. Under Related settings, select Devices and Printers. Right-click Canon Inkjet PIXMA iP1500 and select Printer properties. Select the Advanced tab. Select New Driver. Click Next. Under Manufacturer, select Canon. Under Printers, select Canon Inkjet PIXMA iP1500. Click Next. Click Finish. Click OK. Right-click Canon Inkjet PIXMA iP1500 and select Set as default printer.

10.5.7 Create Virtual Hard Disks You have installed Hyper-V on ITAdmin. You are experimenting with virtual hard disks.

Select Start. Select Windows Administrative Tools. Select Hyper-V Manager. Right-click ITADMIN. Select New > Hard Disk. In the Before You Begin window, select Next. Select the disk format and then select Next. Select the disk type and then select Next. In the Name field, enter the name for the virtual hard disk file. In the Location field, enter the location for the virtual hard disk file and then select Next. In the Size field, enter the size of the new virtual disk and then select Next. Select Finish. Repeat steps 4-12 to create the second virtual disk.

13.7.5 Enforce Password Settings You are the IT administrator for a small corporate network. You are attempting to improve the password security of the Windows 10 laptop in the Lobby.

Select Start. Select Windows Administrative Tools. Select Local Security Policy. In the left pane, expand Account Policies. Select Password Policy. Double-click the policy you want to configure. Configure the policy settings. Click OK. Repeat steps 6-8 to configure additional policies. Select Account Lockout Policy. Repeat steps 6-8 to configure policy settings

7.1.8 Create a Home Wireless Network You are working on a small office/home office (SOHO) network. The homeowner recently changed his Internet Service Provider (ISP) and has an existing Ethernet router connected to an RJ45 jack on the wall plate. He has a new laptop and would like to connect this laptop to the internet with a wireless connection. You need to create a wireless network.

Select and install a wireless access point on the Workspace as follows: On the Shelf, expand Wireless Access Points. Read the device descriptions to identify the correct wireless access point. Drag the Wireless Access Point, 802.11b/g/n to the Workspace. Above the wireless access point, select Back to switch to the back view of the wireless access point. Provide power to the wireless access point as follows: On the Shelf, expand Cables. Select the Power Adapter. In the Selected Component window, drag the DC Power Connector to the port on the wireless access point. In the Selected Component window, drag the AC Power Adapter end to an outlet on the surge protector. Connect the wireless access point to the router as follows: On the Shelf, select the Cat6a cable. In the Selected Component window, drag a connector to the Ethernet port on the back of the wireless access point. Above the router, select Back to switch to the back of the router. In the Selected Component window, drag the other connector to one of the free LAN ports on the switch. On the front of the laptop, click the wireless switch to enable the integrated wireless network interface on the laptop. This will slide the switch to the ON position. Connect the laptop to the TrendNet-BGN wireless network and create a wireless network profile as follows: On the laptop's monitor, select Click to view Windows 10. In the notification area, select the Network icon. Select TrendNet-BGN. Make sure Connect automatically is selected. Select Connect. Select Yes to make the computer discoverable on the network.

3.3.5 Choose and Install a Motherboard You work at a computer repair store. You're in the process of building a new computer system. The customer wants a motherboard with the following features:

Select and install the motherboard as follows: On the Shelf, expand Motherboards. For a motherboard, select Details. Select the Specifications tab. Read the motherboard documentation to identify the supported features. Repeat steps 2-4 to identify the features for each motherboard. After you have found the motherboard that meets the scenario requirements, select Motherboard above the computer to switch to the motherboard view on the computer. Drag the Motherboard, Socket 1151 from the Shelf to the motherboard plate in the computer case. Connect system case connectors as follows: Under Selected Components, select Details for the motherboard. Select the Specifications tab. Read the documentation to identify the location for the following connectors: Power switch 3-1 pin Power LED (Note: There is a spot for a 2-pin and a 3-1 pin Power LED connector on the motherboard. Make sure to use the 3-1 pin connector.) Case speaker HDD LED Front fan Rear fan Main motherboard power CPU power USB connector USB 3.0 connector Front panel audio Under Partial Connections, select the computer case. The available connectors are shown in the Selected Component window. Under Selected Component, drag the connector to the port location on the motherboard. If necessary, zoom in to get a closer view of the motherboard. Repeat step 3b until all the case connectors are connected to the motherboard. Connect the power cables to the motherboard as follows: Select the power supply. Under Selected Component, drag the motherboard power connector to the port on the motherboard. Under Selected Component, drag the CPU power cable to the port on the motherboard.

4.3.3 Select and Configure Dual Monitors You are the IT administrator for a small corporate network. The employee in Office 2 is setting up a virtualization environment for software development. To make the system easier to use, she has requested dual monitors. You need to upgrade the computer in Office 2 to support dual monitors. You have purchased a second monitor and placed it in the Workspace (the monitor on the left). The video card in the computer currently only supports a single monitor, so you will need to upgrade the video card to support dual monitors.

Select and install the video card as follows: Above the right monitor, select Back to switch to the back view of the monitor and examine the available ports on each monitor. Above the left monitor, select Back to switch to the back view of the monitor and examine the available ports on each monitor. Above the computer, select Motherboard to switch to the motherboard view of the computer. Select Yes to turn off the system. On the Shelf, expand Video Cards. Drag the PCIe video card with DVI-I, HDMI from the Shelf to the PCIe slot on the computer. Select the power supply. Under Selected Component, drag the 6-pin PCIe Power Supply connector into the video card. Connect the left monitor as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, expand Cables. Read the descriptions for each cable to identify the cable to connect each monitor to the computer. Select the HDMI cable. Under Selected Component, drag a HDMI connector to the new video adapter in the computer. Under Selected Component, drag the other HDMI connector to the HDMI port on the left monitor. Connect the right monitor as follows: On the computer, drag the DVI-D cable connector from the built-in connector to the new video card in the computer. Above the computer, select Front to switch to the front view for the computer. Extend the desktop to both monitors as follows: Above the right monitor, select Front to switch to the front view. Above the left monitor, select Front to switch to the front view. On the left monitor, click the power button. On the computer, click the power button. The computer starts on Monitor 1 (currently the right monitor) which has the Windows taskbar, so it is the main display. Right-click the desktop and select Display settings. Maximize the window for easier viewing. Under Multiple displays, Extend these displays is set by default. Make the left monitor the main monitor as follows: Under Select and rearrange displays, select the monitor labeled 2. Under Multiple displays, select Make this my main display. Notice that Start and the taskbar disappear. Under Select and rearrange displays, select Identify to verify which screen you are on. The monitor should display a large 1. Change the arrangement of the monitors as follows: From the top navigation tabs, select Office 2 to verify the main display. On the left monitor, select Click to view Windows 10. This monitor now has the Windows taskbar, so it is the main display. Right-click the desktop and select Display settings. Under Select and rearrange displays, drag the 2 box for a monitor to the left so that the main display monitor is on the left. Select Apply. Select Identify to identify the monitor you are working with (monitor 1 or monitor 2) as identified by the operating system. If you have configured the monitors correctly, the Start menu and taskbar should show on the left monitor screen.

7.1.7 Connect to a Wireless Network You are the IT administrator for a small corporate network. You need to connect the workstation in the Support Office to the wireless corporate network. The wireless corporate network has the following characteristics:

Select the USB wireless adapter as follows: Above the computer, select Back to switch to the back view of the computer. On the Shelf, expand Wireless Adapters. Read the description for each device and identify the one that meets the requirements. Drag the device from the Shelf to a USB port on the computer. Connect to a wireless corporate network as follows: On the monitor, select Click to view Windows 10. In the notification area, select the Network icon. Select CorpNet. Select Connect. Enter @CorpNetWeRSecure!& as the network security key. Select Next. Select Yes.

13.5.4 Configure BIOS/UEFI Security You are the IT administrator for a small corporate network. You need to configure additional security in the BIOS for the computer in Office 1.

Set Admin password as follows: Select Start. Select Power. Select Restart. When you see the BIOS loading screen, press F2 to enter the BIOS. On the left, expand Security. Select Admin Password to set the admin password. In the Enter the new password field, type t67xab1. In the Confirm new password field, type t67xab1. Click OK. Set hard disk password as follows: On the left, select Internal HDD-1 Password to configure a hard drive password. In the Enter the new password field, type dog8b0b. (0 is a zero.) In the Confirm new password field, type dog8b0b. (0 is a zero.) Click OK. Read the Warning message on the screen. Select Yes. Enable intrusion detection as follows: On the left, select Chassis Intrusion. Select Enable. Click Apply. Enable TPM as follows: On the left, select TPM Security. On the right, select TPM Security. Select Apply. Select Activate. Select Apply. Click Exit. To exit and save the changes. The system reboots. Verify the changes made as follows: Press Delete during the BIOS load to test the admin password. When you are prompted for the Admin password, enter t67xab1. The Admin password was set correctly. Select OK. Select Exit to exit the BIOS. When prompted for the hard drive password, type dog8b0b. (0 is a zero.) Press Enter. The hard drive password was set correctly. The system loads the operating system.

9.7.4 Configure iPad Access Control and Authentication You are the IT administrator for a small corporate network. The receptionist, Maggie Brown, uses an iPad to manage employee schedules and messages. You need to help her make the iPad more secure. The current simple passcode is 1542.

Set a secure Passcode on the iPad as follows: Select Settings. From the left menu, select Touch ID & Passcode. Enter 1542 for the passcode. Select Require Passcode Select After 5 minutes. At the top, select Passcode Lock. Next to Simple Passcode, click the switch to turn off simple passcodes. Enter 1542 for the passcode. Enter KeepOutOfMyPad as the new passcode. Select Next. Enter KeepOutOfMyPad to re-enter the new passcode. Click Done. Configure the iPad to Erase Data after 10 failed passcode attempts as follows: On the Touch ID & Passcode page next to Erase Data, click the switch to enable Erase Data. Click Enable.

9.3.5 Edit Power Options You are the IT administrator for a small corporate network. You're modifying the Power Plan settings for the laptop in the Executive Office.

Set the default settings for the power button as follows: Select Start. Select Settings. Maximize the window for easier viewing. Select System. Select Power & sleep. Under Related settings, select Additional power settings. Maximize the window for easier viewing. In the Power Options window on the left, select Choose what the power buttons do to modify the power button behavior. From the When I press the power button drop-down list, select Hibernate for On battery. From the When I press the power button drop-down list, select Shut down for Plugged in. Set the computer to use a password on wakeup as follows: Select Change settings that are currently unavailable to change the password protection settings. Under Password protection on wakeup, select Require a password. Select Save Changes. Under Hide additional plans, select High Performance. Modify the High Performance power plan settings as follows: Select Change plan settings next to High Performance. From the Turn off the display drop-down list, select 5 minutes for On battery. From the Turn off the display drop-down list, select 1 hour for Plugged in. From the Put the computer to sleep drop-down list, select 30 minutes for On battery. From the Put the computer to sleep drop-down list, select 5 hour for Plugged in. Select Change advanced power settings to modify the power plan advanced settings. Expand Power buttons and lid. Expand Lid close action. For On battery, make sure Sleep is selected. Select Plugged in. From the Plugged in drop-down list, select Do nothing. Click OK. Select Save Changes.

9.6.7 Manage Mobile Devices You are the IT administrator for a small corporate network. The receptionist, Maggie Brown, uses an iPad to manage employee schedules and messages. On the device, her email settings are configured to communicate with an IMAP mail server over the unsecure port 143. Maggie also needs to use the new password to connect to the wireless network named CorpNet.

Set the email account to use SSL and the secure port 993 as follows: Select Settings. From the left menu, select Accounts & Passwords. You may need to scroll down to see this option. Under Accounts & Passwords, select Gmail. Under Gmail, select [email protected]. Select Advanced. Slide the button to enable Use SSL. Make sure the server port is set to 993. At the top, select Account. Click Done. Connect to CorpNet Wi-Fi as follows: From the left menu, select Wi-Fi. Select CorpNet. In the Password field, enter @CorpNetWeRSecure!& as the password. Select Join.

11.4.6 Share and Secure Folders You are the IT administrator for a small corporate network. The employee in Office 1 needs to share two folders to make the folders available to users through a network connection.

Share a folder as follows: On the taskbar, open File Explorer. Expand This PC. Select Data (D:). Right-click the folder you want to share and select Give access to > Specific people. From the drop-down list, select Find people. Under Enter the object names to select, enter name of the user to allow access. Select OK. Under Permission Level, select the Read/Write permissions to grant to the user or group. Select Share. Click Done. Repeat steps 1d-1j to share additional folders as required (for Sam Johnson). Verify share permissions as follows: Right-click the folder and select Properties. Select the Sharing tab. Select Advanced Sharing. Select Permissions. Make sure Everyone is granted Full Control to the share. Click OK to close the Permissions dialog. Click OK to close the Advanced Sharing dialog. Click OK to close the folder properties dialog. Repeat step 2 for additional folders. Configure NTFS permissions for D:\Finances as follows: Right-click Finances and select Properties. Select the Security tab. Select Advanced to modify inherited permissions. Select Disable inheritance. Select Convert inherited permissions into explicit permissions on this object to prevent inherited permissions. Select the Users group. Select Remove to remove a group from the access control list. Click OK. Click OK. Configure NTFS permissions for D:\Graphics as follows: Right-click Graphics and select Properties. Select the Security tab. Select Users. Make sure the Users group has Read access to the folder. Select Sam Johnson. Sam Johnson has Full Control (from Give access to > Specific people) but should only have Modify. Select Edit. Select Sam Johnson. Clear Full Control. Click OK. Click OK.

8.3.5 Configure Network Printing You are the IT administrator for a small corporate network. A printer is connected directly to the workstation in the Support Office, and you would like to share the printer with some of the computers in the network.

Share the printer as follows: Select Start. Select Settings. Select Devices. Maximize the window for easier viewing. From the left menu, select Printers & scanners. Under Related settings, select Devices and printers. Right-click HP Photosmart Plus and select Printer properties to share the printer. Select the Sharing tab. Select Share this printer. In the Share name field, enter HPPhotosmart. Make sure Render print jobs on client computers is selected. Click OK. Make the shared printer available as follows: From the top navigation tabs, select Floor 1 Overview. Under Office 2, select Office2. Select Start. Select Settings. Select Devices. Maximize the window for easier viewing. From the left menu, select Printers & scanners. Select Add a printer or scanner. Select HPPhotosmart on Support Printer. Select Add device and allow the printer to install.

3.9.5 Troubleshoot Memory 2 You work at a computer repair store. You're building a computer. You just installed four 8-GB memory modules for a total of 32 GB of memory (32,768 MB). When you try to boot the computer, the screen is blank, and the computer beeps several times.

Test the memory modules in the computer as follows: Above the computer, select Motherboard to switch to the motherboard view of the computer. On the Shelf, expand PC Tools. Drag the Memory Tester from the Shelf to the Workspace. Drag a memory module from the computer to the correct slot on the memory tester. Select Test. If the memory tester indicates BAD or ERROR, the module is bad. Drag the module to the Shelf. If the memory tester indicates OK, the module is good. Return the module to the computer. Repeat steps 1d-1e for all memory modules in the computer. Test and install the memory modules on the Shelf as follows: On the Shelf, expand Memory Modules. Drag a memory module from the Shelf to the correct slot on the memory tester. Select Test. If the memory tester indicates BAD or ERROR, the module is bad; return the module to the Shelf. If the memory tester indicates OK, the module is good; drag the module to the computer. Repeat steps 2b-2c until all memory slots in the computer are filled with good modules. Boot into the BIOS and verify that all installed modules are recognized by the BIOS as follows: Above the computer, select Front to switch to the front view of the computer. On the computer, select the power button on the front of the computer. When the BIOS loading window appears, press F2 to enter the BIOS.

3.4.4 Troubleshoot Power Supply Problems You work at a computer repair store. A customer brought in a computer that shuts down before it can completely boot. You suspect that the problem is with the power supply.

Test the power supply as follows: On the computer, click the power button to turn on the computer and observe the symptoms. In the Computer Startup dialog, click OK. On the Shelf, expand PC Tools. Drag the Power Supply Tester from the Shelf to the Workspace area. Above the computer, select Motherboard to switch to the motherboard view of the computer. On the motherboard, drag the 20+4 pin power supply connector to the port on Power Supply Tester. On the motherboard, drag the 4-pin CPU power connector to the 4/6/8 port on Power Supply Tester. Under Selected Component, drag an unconnected 15-pin SATA power connector to the port on the Power Supply Tester. What do the lights and values on the Power Supply Tester indicate? The power supply is bad. Remove the power supply as follows: Above the computer, select Back to switch to the back view of the computer. Drag the power cord from the power supply to the Workspace. Above the computer, select Drive Bays to switch to the drive bays view of the computer. Drag the power connector from the SATA drive to the Workspace. Drag the power connector from the optical drive to the Workspace. In the Workspace, disconnect the connectors from the Power Supply Tester. Above the computer, select Motherboard to switch to the motherboard view of the computer. Drag the power supply to the Workspace area. Install a power supply as follows: On the Shelf, expand Power Supplies. Select a power supply. Under Selected Component, examine each of the power connectors looking for all of the connectors required for this scenario. From the Shelf, drag the Power Supply, ATX, 20+4 pin, PCIe to the correct area in the computer. Under Selected Component, drag the 20+4 pin power supply connector to the motherboard connector to connect the motherboard main power connector. Under Selected Component, drag the 4-pin CPU power connector to the motherboard connector Connect the SATA hard drive power as follows: Above the computer, select Drive Bays to switch to the drive bays view of the computer. Under Selected Component, drag the SATA power connector to the location on the hard drive. Under Selected Component, drag the optical drive power connector to the location on the hard drive. Plug the computer into the wall outlet as follows: Above the computer, select Back to switch to the back view of the computer. Under Partial Connections for the wall plate, select the power cord. Under Selected Component, drag the AC Power Connector to the power supply port. On the power supply, click the power supply switch to turn it to the on position. Above the computer, select Front to switch to the front view of the computer. On the computer, click the power button to turn on the computer and verify that the computer boots into Windows.

11.3.4 Configure NTFS Permissions You are the IT administrator for a small corporate network. There are two groups of users who access the computer in the Support office, DayGroup and NightGroup. Each group has a corresponding folder on the computer, D:\Day Data and D:\Night Data, respectively.

Turn off permissions inheritance as follows: From the taskbar, open File Explorer. Maximize the window for easier viewing. Select This PC. Select Data (D:). Right-click the folder whose permissions you want to modify and select Properties. Select the Security tab. Select Advanced. Select Disable inheritance. Select Convert inherited permissions into explicit permissions on this object. Remove the Users group from the ACL of each folder as follows: Select Users. Select Remove. Click OK. Add the appropriate group to the folder ACL as follows: Select Edit. Select Add. Enter the name of the group you want to add. Click OK. Assign Full Control over each folder to the appropriate group as follows: With the group highlighted, select Full Control under the Allow column. Click OK. Click OK. Repeat steps 1e-4 to modify the permissions for additional folders.

12.8.5 Manage Linux Processes As a part of your daily maintenance, you scan for and kill any zombie processes on the system.

Use the ps aux command to find zombie processes as follows: At the prompt, type ps aux | less to view the list of processes. Use the up/down arrows to find the processes with status z. Type q to exit the process list and return to the command prompt. Terminate the processes as follows: Type kill -9 1301 and press Enter. Type kill -9 1570 and press Enter. Type kill -9 1980 and press Enter.

5.10.5 Troubleshoot SATA Devices You work at a computer repair store. A customer is having trouble with their hard drives. The computer is not recognizing all the drives in the machine.

Verify the problem as follows: Click the power button on the computer to start the computer. As the BIOS loads, press the Delete key. How many drives have been detected? From the top navigation tabs, select Bench to switch to the Bench view to verify the hardware configuration of the drives. Click the power button to turn the computer off. Troubleshoot the hard drives and cables as follows: Above the computer, select Motherboard to switch to the motherboard view for the computer. Select the SATA cable connector on a hard drive. Under Selected Component, make sure the cable connectors are correctly connected to the hard drive and the motherboard. Repeat steps 2b-2c for each hard drive. Select a power connector on a hard drive. Under Selected Component, make sure the power connectors are connected correctly to the hard drives. Repeat steps 2e-2f for each hard drive. Above the computer, select Front to switch to the front view of the computer. Click the power button on the system case to start the computer. As the BIOS loads, press the Delete key. How many drives have been detected? From the top navigation tabs, select Bench to switch to the Bench view to to troubleshoot the final drive. Click the power button to turn the computer off. On the Shelf, expand PC Tools. Drag the Power Supply Tester from the Shelf to the Workspace area. Above the computer, select Motherboard to switch to the motherboard view. Drag the 20+4 pin power supply connector from the motherboard to the ATX Main port on Power Supply Tester. Drag the 15-pin SATA power connector from the hard drive to the SATA port on the Power Supply Tester. What do the lights and values on the Power Supply Tester indicate? Drag the 15-pin SATA power connector from the Power Supply Tester to the hard drive connector. Drag the second 15-pin SATA power connector from the second hard drive to the SATA port on the Power Supply Tester. What do the lights and values on the Power Supply Tester indicate? Drag the 20+4 pin power supply connector from the Power Supply Tester to the motherboard connector. Drag the 15-pin SATA power connector from the Power Supply Tester to the hard drive connector. Connect a known good SATA cable as follows: Drag the SATA connector from the bottom hard drive to the Workspace to disconnect it. Drag the other end of the SATA connector from the motherboard to the Workspace. On the Shelf, expand Cables. Select the SATA cable. Under Selected Component, drag a SATA connector to a SATA port on the motherboard. Under Selected Component, drag the unconnected SATA connector to the connector on the hard drive. Above the computer, select Front to switch to the front view for the computer. Click the power button on the computer to start the it. As the BIOS loads, press the Delete key. In the BIOS, what is the status of the final hard drive? Replace the hard drive as follows: From the top navigation tabs, select Bench to switch to the Bench view. Click the power button to turn the computer off. Above the computer, select Motherboard to switch to the motherboard view. Disconnect the SATA power cable from the hard drive. Disconnect the SATA data cable from the hard drive. Drag the hard drive to the Shelf. Expand Hard Drives. Drag the hard drive to the open 3.5 inch bay. Under Partial Connections for the computer, drag the unconnected SATA cable to the connector on the hard drive. Under Partial Connections for the computer, select the power supply. Under Selected Component, drag the unconnected SATA power cable to the connector on the hard drive. Above the computer, select Front to switch to the front view for the computer. Click the power button on the computer to start the computer. As the BIOS loads, press the Delete key. In the BIOS, what is the status of the final hard drive? Click Exit to restart. After Windows loads, right-click Start and select Disk Management. Click OK. Verify that Windows recognizes all the disks.

3.10.8 Clear CMOS Settings You are the IT administrator for a small corporate network. You're working on a computer that was assigned to an employee who just left the company. When you try to start it up, it prompts you for a password. You realize that a user password has been set in the BIOS.

Verify the problem as follows: Click the power button on the computer. After the BIOS loads, it prompts you for a password. From the top navigation tabs, select IT Administration to return to the hardware view and clear the password. Click the power button on the computer to turn the computer off. Above the computer, select Motherboard to switch to the motherboard view of the computer. Clear the CMOS settings as follows: Select the motherboard. In the Selected Component window, select Details for the motherboard. Select the Specifications tab. Read the documentation to identify the recommended procedure and the location of the component that clears the CMOS settings. On the surge protector, drag the power cable connected to the computer and drop it on a clear area of the Workspace to unplug the computer. On the motherboard, move the CMOS battery to the Shelf. Move the CMOS battery back to its original position. Select the power cable. In the Selected Component window, drag the unconnected end to the surge protector. Above the computer, select Front to switch to the front view of the computer. Click the power button on the computer to turn the computer on. Make sure the computer boots into Windows.

3.6.4 Troubleshoot Processor Installation 2 You work part time at a computer repair store. You just upgraded the processor in a customer's computer. The computer starts, but it shuts down shortly after starting Windows. Because you know that the problem is related to the processor, you will check any issues related to the processor installation.

Verify the problem as follows: Click the power button to start the computer. After Windows loads, you will see the computer shut down. Click OK to close the message inside the lab. Above the computer, select Motherboard to switch to the motherboard view of the computer to diagnose the problem. Can the processor start if there is no CPU installed? Would the computer start if the additional CPU power connector was not connected to the motherboard? Select the motherboard. Under Selected Component, identify the socket type of the motherboard. In the Selected Component window, select Details. Select the Specifications tab. Read the motherboard documentation to identify additional requirements for the CPU. Identify the location of the CPU fan connector. Close the Motherboard Details window. Under Partial Connections on the Workspace, select the heat sink and fan. Under Selected Component, select Details for the heat sink and fan combination supported by the motherboard. Select Bottom to view the bottom of the processor. Why is thermal paste not needed in this case? Close the Heat Sink and Fan Details window. In the Selected Component window, verify that the CPU fan cable is not connected. Drag the fan power connector to the location on the motherboard. Above the computer, select Front to switch to the front view of the computer. Click the power button to start the computer. After Windows loads, verify that the system works without crashing.

6.10.4 Fix a Network Connection 1 You are the IT administrator for a small corporate network. The computer is connected to the network as shown in the Exhibit. One morning, you find that the workstation in Office 1 can no longer connect to the network.

Verify the problem as follows: In the notification area, right-click the Network icon and select Open Network & Internet settings. The network map shows no connection to the internet. Select Change adapter options to help determine why. Notice the status for the network connection is network cable unplugged. Close the window. Connect the cable as follows: In the top navigation tabs, select Office 1 to work with the computer hardware. Above the computer, select Back to switch to the back view of the computer. The computer has a network cable, but the link light is not on. Select the network cable connected to the computer to see what is connected to the other end. In the Selected Component window, notice that one end is unconnected. Select the unconnected end and drag it to the network connection on the wall plate. Fix settings as follows: On the monitor, select Click to view Windows 10 to switch to the operating system view. The notification area shows a network connection. The network map in the Network Status does not show an internet connection. Maximize the Network Status window for easier viewing. Select Network and Sharing Center. Select Ethernet. Select Details. Compare the current TCP/IP configuration with the required configuration shown in the Exhibit. Click Close. Select Properties to modify the TCP/IP configuration. Select Internet Protocol Version 4 (TCP/IPv4). Select Properties. In the IP address field, enter a correct IP address. In the Subnet mask field, enter 255.255.255.0. In the Default gateway field, enter 192.168.0.5. In the Preferred DNS server field, enter a correct DNS server address. Click OK. Click Close. Verify the internet connection in the Network and Sharing Center.

13.12.4 Configure a VPN Connection From the taskbar, open Internet Explorer. To the right of the URL field, select Tools. Select Internet options. Select the Connections tab. Select LAN settings. Enable Use a proxy server for your LAN. In the Address field, enter proxy.corpnet.com. In the Port field, enter 9000. Click OK. Click OK.

rom the taskbar, open Internet Explorer. To the right of the URL field, select Tools. Select Internet options. Select the Connections tab. Select LAN settings. Enable Use a proxy server for your LAN. In the Address field, enter proxy.corpnet.com. In the Port field, enter 9000. Click OK. Click OK.